??!
1 photo
Virgin Money Home Insurance

Virgin Money Home Insurance

1.8 from 6 reviews

See the Best Home and Contents Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
1
4 star
0
3 star
0
2 star
1
1 star
4

James

JamesSouth East Queensland, QLD

  • 2 reviews

Average at best if you want to pay only for the "bare bones policy"

published
Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers

Simon H

Simon HSydney Surrounds, NSW

No surprises on their rating

published

With CPI running at less than 2%, a decrease in crime rates in my area, a less than 2% increase in the home value and no claims ever, a renewal notice with an increase of 43% took me by complete surprise. However no amount of asking after being on the phone twice for a lengthy period of time, resulted in no explanation as to why the increase occurred. This company will not provide justification for the increase, and yet they wonder why I'm not renewing. Well done to Woolworths Insurance who bettered last years' price from Virgin Money. My advice, stay well away

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
Chris

ChrisNSW, 2000

  • 5 reviews

Can't fault the service

published

Every time I needed them for something, they were available, friendly and answered my queries. Premium is fair for my contents insurance, so here's to hoping it stays that way for a while!

Insurance claim madeNo
  • Verified customer

Terrible service, very friendly until you try and make a claim.

published

We held insurance for 3 years with Virgin, when our town experienced a major storm resulting in a majority of houses requiring roof repairs, virgin insurance tried everything to dispute our claim, then tried to deter us by threatening that if we went ahead with the claim our premium would increase immediately, which they did. We ended having to take the matter to the Insurance Ombudsman. Neighbours with other insurance companies were assisted without question. The whole experience has been horrific, we have since moved our business.

Insurance claim madeYes

@#$%&ed by a VIRGIN

published

Same happened to me, mine went up $550, nearly what I paid for the whole policy last year, that was my first year with them as well !!! They told me because of the recent weather activity in the state, no where near me I might add, never insuring with them again !!!

Insurance claim madeNo

IHateSimpson

IHateSimpsonGold Coast

  • 3 reviews

Exhorbanant Increase in Rates

published

Questions & Answers

Sorry, there are no questions yet.


Get an answer from our members and Virgin Money representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.