Vista Blinds

Good shutters – Emilian Jayakody, the sales consultant is professional, easy to do business with. Happy with the shutters and installation, customer service ok.

Worst service we have ever experienced – We ordered $10000 worth of blinds for our house last year and duly had them installed. Five of the blinds had staining so we complained and they sent round a representative to take pictures. We were assured that it would be taken care of as a matter of priority and yet numerous emails and phone calls months later and we are still waiting for… Read more

someone to contact us to arrange for their replacement. They have shut up shop as vista but are owned by kresta blinds who don’t seem to want to know about any problems and continue to ignore us. Now we are taking them to fair trading and will also be taking out a small claim against these dodgy operators who think they can take your money and then forget about you. Do not have anything to do with this company or their parent company kresta if you want a quality item look elsewhere.

The worst service I have ever experienced- 1.5 years later and still waiting for unstained curtains – I ordered sheer curtains for my lounge room in January 2020. Since this date I have: 1. Waited several months for my order 2. Had to request a replacement for three of four curtains due to them being stained 3. Had to request another replacement for one of the curtains due to it still being stained 4. Had to follow up several months later to get… Read more

an ETA for my second replacement- turns out they weren't doing anything about it after someone left the company and failed to pass information on 5. Had to request yet another replacement of the replacement of the replacement curtains due to them being made in the wrong colour. 6. Had to request an ETA of the (hopefully) final replacement due to there being no communication from the company regarding this.

It is June 2021 and I am still waiting.

I cannot understand how a company like this is still in business when their service is so pathetic. It is an absolute embarrassment to their organisation. As a member of many renovation organisations, I will not be keeping quiet if anyone ever asks which curtain company to avoid.

Vista Blinds Bathroom and Kitchen – What a wonderful sales consultant, thank you so much Emilian Jayakody It was a pleasure dealing with such a helpful man explaining all so I could understand. Looking forward to receiving my new blinds. Show details ·  1

Very Satisfied Customer – I have ordered Vista Plantation Shutters previously. They are well made and I am very satisfied both with the advice provided by Emilian (our salesman) and the end product. As a result I have just asked Emilian back and ordered again for another room. Very happy to recommend. Show details ·  1

VERY HAPPY CUSTOMER – We are repeat customers (three times) and have been very impressed with the service from initial contact, the consultant Emilian through to fitting. Emilian is very knowledgeable on the product and is helpful with suggestions. Thank you. Show details

18 months and waiting – Still waiting for blinds that fit and are not stained. Unbelievable. Worst service ever and we had to pay before blinds installed. How do these places stay in business? My advice is to stay clear of these cowboys. Show details

STILL WAITING!!!! – We placed a deposit on the 17th Feb and have not heard back at all. We understand the current climate, however, to receive zero communication or update is unacceptable. I have tried to call / email the store and reach out to the Vista Consultant without any success. We are now wanting a complete refund now but NO ONE will respond to us!! This level of service is unprofessional , negligent and extremely poor. Show details

Verticals – Ordered blinds in November last year and still waiting for one that was incorrect. Wouldn’t go there again as no one lets you know about what is going on. We have a window in lounge with no vertices b awful Show details

Great Products: Excellent Service: Great Pricing – I am a repeat Vista customer, Emilian is great to work with and provides very good professional advise if needed for the best look. The quality of Vista products is excellent and the pricing is great. Show details

Customer Service 5 Stars – Great Customer Service and quick to respond. I have just finalised my order (two visits from Emilian) with Vista today to which I changed my mind after Emilian had left and he updated everything for me very quickly. Emilian was great to work with and talked to me through several options which would be best suited for the space I have. Thanks! Show details

Friendly staff and affordable, good quality blinds – We’ve bought blinds from Vista a few times now. The staff are lovely, especially Emilian who is very professional and helpful. Good quality, competitive pricing. Communication has always been great, with staff updating and confirming the status of my orders and confirming appointments. Show details

Will NEVER use again – Awful! They mis-measured twice, fitter couldn’t fit what was advised. Another fitter measured again and sent off for more blinds. 6 months later a refund suddenly appeared without any discussion. Show details

Absolutely poor customer service! – We had our blinds installed 13 months ago and there was a few mistakes with 2 cords - one cord had a wrong length and and second was broken. After millions of lies from Penrith stduring 13 months, I am still waiting for the problem to be fixed!! Carol, Penrith store manager, stopped answer on my phone calls and I was ignored via emails also. I… Read more

afraid even to think how this company is dealing with big issues that supposedly covered by Warranty. I would not recommend to have any business with this company to anyone.

Worst service ever! – My blinds were taken down on Nov 19, 2019 by the installer because it requires repair, mind you it is less than six months old. And after numerous calls, I have yet to have my blinds back and this is 11 Feb 2020. Nobody seems to know where the blinds is! Extremely frustrating! Show details

Poor service, a joke ! – Had measure in October, they promised delivery and installation mid November. It is now end of Feb, no sight if curtains. Tried to call numerous times, very difficult to get hold of the office girl. They finally responded blaming the installers and requested the balance payment before installing ... installation due in 2 days, payment done... they… Read more

have again disappeared and no confirmation of installation though we emailed, tried to call. Worst company ever! Still waiting and not sure what to do next.

Incompetent and rude – We originally ordered Cafe Blinds on the 12th of August with the promise of November install. November became December, only after we rang to ask when to expect installation. December install became January. Install scheduled for 17th January, I take a day off work and the installers arrived as planned. Unfortunately the blinds are incorrect,… Read more

three separate issues that cause them not to be able to be installed. The installers were as helpful as they could be under the circumstances and apologetic. From Friday morning until Wednesday I hear nothing, no official call to apologise and explain the issue, no update, nothing. I've just rung now, three and a half business days later and still have no idea when my blinds will be supplied as ordered and installed. I'm waiting for the regional manager to call me, I can't be told when that may be and I can't have the number. Vista insist on money up front and then don't supply, seems to a common thread on these reviews. This company has no idea about customer service.

Disappointed by Poor Customer Service – I had two double roller blinds installed, and found the customer service throughout the process was poor. I had to follow up with Vista at all steps through the process. Colours for the blinds are only available to view in a rushed initial consultation and cannot be provided by email. After paying the deposit, I needed to be home within a 4 hr… Read more

window for a re-measure as Vista lost the details of the initial measure. The blinds were then installed three weeks late, as they got lost on their way from China. On the installation day I was told I would receive a phone call 30 minutes prior to arrival, but the installer turned up on the doorstep with no warning. Screws (choking hazards) were left on the carpet of my baby daughter's room by the installer. I would not recommend them and wish I had seen these other reviews. I will be getting future blinds from an online blind provider that manufactures their blinds in Australia.

STAY CLEAR – Poorly installed shutters on 3 sliding doors by Frank. Damage to one wall and no ends on the fascias and no more gaps wiped all over the end panels. Drilled holes in my laminate flooring then realised he had measured wrong. All Shutters had tape marks on fixed panels so had to be replaced. Frankie and Lloyd were a pleasure to deal with for… Read more

replacing the shutters but can't say the same for Kym in the office. When I asked to speak to their head office they told me they didn't have the number in front of them. Took a year until all issues were fixed. I was also informed they were Australian made (not true). Also fitters work for Vista and Kresta so all one and the same. Also, it's wrong that payment has to be made in full before installation. I suppose they can take their sweet time fixing any issues then as they already have the money. Wish I had read reviews before going ahead. No showroom either. Save your money and go elsewhere. 2 stars for Frankie and Lloyd

Poor quality blinds – Got Vista blinds to fit out 12 windows with venetian blinds. Within a couple of year most of the tilt mechanism had gone so we needed to replace them at our cost. 4 years down the track all the blinds throughout the house now need to be replaced. What a waste of money. Just awful quality. Show details

Never showed up – Booked in a week prior for [name removed] to come to my house at 9am for a measure and quote. Never showed up! I texted no response then called no response. 2 hours later he answered because i used another phone. He said oh yeah sorry he forget.. so glad i never used them imagine what would have happened if i did!!

Should have paid to have all my blinds repaired and washed, – This is the first company I have ever had to fully pay for poor work if I had seen reviews I would have gone elsewhere.Panels in lounge too long then since beginning of September still waiting.Time for fitting poor appointment time, excuses always due to shortage of staff.Kitchen needed to be remeasured,need I say more .Very poor service after excellent initial visit.

Ordered in March . Order still not complete now October – Ordered blinds and shutters and curtains in March ,moved in to new house in May the blinds were installed 3weeks late. Missing 1 blind mixed cords some white some silver. 3 weeks after that the shutters arrived no problem just late then the curtains arrived, all the pelmets were wrong all the curtains were to long .it is now October I have them… Read more

installed all except 1 curtain they cant find it ! So I havent been offered any apologies, or compensation and still I dont know when I will get the last curtain. I would never recommend this company .

Booked in measure quote, didnt turn up, blamed us, then didnt offer a solution – Booked a measure and quote 1 week ahead. Took leave from work to be available. "Larry" the consultant turned up the day before when we were at work, then didnt come to the actual appointment. Called to find out where he was at the time he was supposed to arrive, got a rude response saying he assumed we were on holidays and that he was too busy… Read more

to see us at our booked time. Told us he had cancelled our appointment with the office, but when we called the office they hadnt been contacted by him; so just lies. The office couldnt offer us a replacement consultant for 2 weeks. Not good enough. Customer service terrible...think we dodged a bullet with this company! Rude, unhelpful. Company is somehow tied up with Kresta too, so probably one step away from collapse!

Box blinds from china with no spare parts available – A few years ago we invested in Vista Slimline Venetian blinds throughout our whole home (4 x 2) with numerous windows, some rooms with 4 blinds. Called in today to buy a tilt mechanism for 1 of the blinds that wont open/close. Sorry we dont carry spare parts, all our blinds are now imported from China. That is a disgrace! I am expected to replace… Read more

4 large blinds because of a $10.00 part. I managed to get hold of the 1 only tilt mechanism they had left over in stock which doesn't fit and was told "If it doesn't fit there is no refund". Great customer service. Beware of buying blinds that are all now imported from China with no back up or spares available. I wouldn't deal with Vista ever again. Go to someone who supply the blinds from Australia or at least import the spares to go with the product. Shame, Shame,Shame

Loved the shutters – We had some shutters installed a few months ago and are very happy with their look. We did wait for about 10 weeks for them to arrive. A long wait but happy with the installation by Matthew.  Show details ·  1

Appalled at Vista blinds – After many home visits by Vista to take measurements, and still completely incorrect sized curtains installed and taken away twice, am still waiting for the State Manager to speak to me after innumerable requests from my end. Show details