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Vista Blinds
2.3 from 228 reviews · View Statistics

Reviews

  • Product Quality
    2.5 (26)
  • Return Claim MadeYes (1) · No (29)
  • Customer Service
    2.3 (29)
  • Warranty Claim MadeYes (1) · No (28)
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gm

gmWestern Australia

18 months and waiting

published

Still waiting for blinds that fit and are not stained.
Unbelievable.
Worst service ever and we had to pay before blinds installed.
How do these places stay in business?
My advice is to stay clear of these cowboys.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup wa
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1 comment
Vista Blinds
Customer CareVista Blinds
Carol

CarolSouth East Queensland, QLD

Vista Blinds Bathroom and Kitchen

published

What a wonderful sales consultant, thank you so much Emilian Jayakody It was a pleasure dealing with such a helpful man explaining all so I could understand. Looking forward to receiving my new blinds.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationStrathpine
Warranty Claim MadeNo
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Paul C.

Paul C.South East Queensland, QLD

Very Satisfied Customer

published

I have ordered Vista Plantation Shutters previously. They are well made and I am very satisfied both with the advice provided by Emilian (our salesman) and the end product. As a result I have just asked Emilian back and ordered again for another room. Very happy to recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCoopersplains
Warranty Claim MadeNo
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Glenn

GlennSydney, NSW

Really poor after sale service, do not pay upfront

published

We have waited over a year to have faulty products replaced. Vista have arrived 3 times with the wrong replacement blinds. I would not recommend that customers pay the 50% deposit and balance before installation as once they have your money they dont seem to care.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeYes
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1 comment
Vista Blinds
Customer CareVista Blinds
NZol

NZolSouth East Queensland, QLD

  • 2 reviews

VERY HAPPY CUSTOMER

published

We are repeat customers (three times) and have been very impressed with the service from initial contact, the consultant Emilian through to fitting. Emilian is very knowledgeable on the product and is helpful with suggestions. Thank you.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Kelli

KelliSouth East Queensland, QLD

Great Products: Excellent Service: Great Pricing

published

I am a repeat Vista customer, Emilian is great to work with and provides very good professional advise if needed for the best look. The quality of Vista products is excellent and the pricing is great.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane Branch
Warranty Claim MadeNo
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Nic G.

Nic G.South East Queensland, QLD

  • 2 reviews

Customer Service 5 Stars

published

Great Customer Service and quick to respond. I have just finalised my order (two visits from Emilian) with Vista today to which I changed my mind after Emilian had left and he updated everything for me very quickly. Emilian was great to work with and talked to me through several options which would be best suited for the space I have. Thanks!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane QLD
Warranty Claim MadeNo
See all answers
Jasmine C.

Jasmine C.South East Queensland, QLD

  • 2 reviews
  • 1 like

Friendly staff and affordable, good quality blinds

published

We’ve bought blinds from Vista a few times now. The staff are lovely, especially Emilian who is very professional and helpful.
Good quality, competitive pricing.
Communication has always been great, with staff updating and confirming the status of my orders and confirming appointments.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane, QLD
Warranty Claim MadeNo
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Ailinh A.

Ailinh A.Metropolitan Adelaide, SA

STILL WAITING!!!!

published

We placed a deposit on the 17th Feb and have not heard back at all.
We understand the current climate, however, to receive zero communication or update is unacceptable. I have tried to call / email the store and reach out to the Vista Consultant without any success. We are now wanting a complete refund now but NO ONE will respond to us!!

This level of service is unprofessional , negligent and extremely poor.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationSA
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1 comment
Vista Blinds
Customer CareVista Blinds
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Cheryl P.

Cheryl P.

  • 2 reviews

Verticals

published

Ordered blinds in November last year and still waiting for one that was incorrect. Wouldn’t go there again as no one lets you know about what is going on. We have a window in lounge with no vertices b awful

Incentivised ReviewNo
Store LocationAdelaide
Warranty Claim MadeNo
1 comment
Vista Blinds
Customer CareVista Blinds
Drew

DrewPerth, WA

  • Verified customer

One star too many...

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
See all answers
5 comments
Vista Blinds
Customer CareVista Blinds
Drew
Drew

SN136764

Vista Blinds
Customer CareVista Blinds

Hi Drew,we have passed your details to the related staff and they will get back to you in 48 hr,please feel free to contact us if you still have any problem!Kind regatds,Vista.

  • Verified customer

Will NEVER use again

published

Awful! They mis-measured twice, fitter couldn’t fit what was advised. Another fitter measured again and sent off for more blinds. 6 months later a refund suddenly appeared without any discussion.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
See all answers
3 comments
Vista Blinds
Customer CareVista Blinds
Lynda B.
Lynda B.

No thanks! Soo over it.

Vista Blinds
Customer CareVista Blinds

Hi Lynda,please feel free to contact us if you still have any problem,we will try our best to support you!Kind regards,Vista.

Valentyna

ValentynaSydney

  • 4 reviews
  • 2 likes

Absolutely poor customer service!

published

We had our blinds installed 13 months ago and there was a few mistakes with 2 cords - one cord had a wrong length and and second was broken. After millions of lies from Penrith stduring 13 months, I am still waiting for the problem to be fixed!! Carol, Penrith store manager, stopped answer on my phone calls and I was ignored via emails also. I afraid even to think how this company is dealing with big issues that supposedly covered by Warranty. I would not recommend to have any business with this company to anyone.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith store
Warranty Claim MadeNo
See all answers
9 comments
Vista Blinds
Customer CareVista Blinds
Valentyna
Valentyna
Vista Blinds
Customer CareVista Blinds

Hi Valentyna,our staff will contact you in 24hr to solve your issue,kind regards,Vista.

Worst service ever!

published

My blinds were taken down on Nov 19, 2019 by the installer because it requires repair, mind you it is less than six months old. And after numerous calls, I have yet to have my blinds back and this is 11 Feb 2020. Nobody seems to know where the blinds is! Extremely frustrating!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationJoondalup
Warranty Claim MadeNo
See all answers
2 comments
Disappointed Tracy
Disappointed Tracy

And my order number is S0 000772.

Vista Blinds
Customer CareVista Blinds

The reviewer stated that an incentive was offered for this review

Bibi

BibiSydney, NSW

  • 2 reviews
  • 1 like

Poor service, a joke !

published

Had measure in October, they promised delivery and installation mid November. It is now end of Feb, no sight if curtains. Tried to call numerous times, very difficult to get hold of the office girl. They finally responded blaming the installers and requested the balance payment before installing ... installation due in 2 days, payment done... they have again disappeared and no confirmation of installation though we emailed, tried to call. Worst company ever! Still waiting and not sure what to do next.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeNo
See all answers
3 comments
Vista Blinds
Customer CareVista Blinds
Bibi
Bibi

The matter has been finally resolved , I did leave another review . Curtains looked good at the end but your service and poor office communication was a let down ( 3 months overdue ) Installation person Frank was very nice . Thank you .

Vista Blinds
Customer CareVista Blinds

Hi Bibi,thank you for your feedback and please feel free to message us if you have any problem!Kind regards,Vista.

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Greg..S

Greg..SCalamvale

  • 14 reviews
  • 9 likes

Incompetent and rude

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
See all answers
3 comments
Vista Blinds
Customer CareVista Blinds
Greg..S
Greg..S
Vista Blinds
Customer CareVista Blinds

Hi Greg,thank you for your feedback we will pass your information to the relate staff and get back to you soon,please feel free to message us if you still didn't get any phone call!Kind regards,Vista.

Disappointed by Poor Customer Service

published
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCoopers Plains
Warranty Claim MadeNo
See all answers
1 comment
Vista Blinds
Customer CareVista Blinds
Jojo

JojoSouth East Queensland, QLD

  • 4 reviews

STAY CLEAR

published
Product Quality
Customer Service
Incentivised ReviewNo
Store LocationCoorparoo,Brisbane
See all answers
3 comments
Vista Blinds
Customer CareVista Blinds
Jojo
Jojo
Vista Blinds
Customer CareVista Blinds

Hi Jojo,thank you for your feedback we will pass your information to the relate staff and get back to you soon,please feel free to message us if you still didn't get any phone call!Kind regards,Vista.

Ras

Ras

  • 2 reviews
  • 1 like

Poor quality blinds

published

Got Vista blinds to fit out 12 windows with venetian blinds. Within a couple of year most of the tilt mechanism had gone so we needed to replace them at our cost. 4 years down the track all the blinds throughout the house now need to be replaced. What a waste of money. Just awful quality.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane
Warranty Claim MadeNo
See all answers
3 comments
Vista Blinds
Customer CareVista Blinds
Ras
Ras

On the blinds the only numbers I can find are
Z567180
Z567181

Vista Blinds
Customer CareVista Blinds

Hi Ras,The order number should be like SNxxxxxx, SOxxxxxx or LNxxxxxx.maybe you can call the showroom to get your order number so we can help you!kind regards,Vista.

Ads

Ads

  • 2 reviews
  • 5 likes

Never showed up

published

Booked in a week prior for [name removed] to come to my house at 9am for a measure and quote. Never showed up! I texted no response then called no response. 2 hours later he answered because i used another phone. He said oh yeah sorry he forget.. so glad i never used them imagine what would have happened if i did!!

Incentivised ReviewNo
Return Claim MadeNo
2 comments
Vista Blinds
Customer CareVista Blinds
Ads
Ads

His name was Andrew.. don't know what store I called up.

Page 1 of 12

Questions & Answers

Debbie

Debbieasked

We have cellular blinds fitted inside a window recess and attached to the top of the cavity. We are painting now but can't see how to remove the blinds. The attachments are up and behind but there is no obvious release mechanism.
How do I remove the blind from the bracket?

1 answer
Vista Blinds
Vista K.Vista Blinds

Hello Debbie, Please email customercare@vistablinds.com.au asking that we email you the instructions for the installation and removal of cellular blinds. Do try the following steps. Raise the blind to the up position. You would be able to determine the position of the brackets by either running your hand along the back of the head box. Having found the position of the brackets, using your thumb on the front of the head box push in and with your other free hand, tilt the back down and out. This will push the head back past the two hooks on the rear and allow you to remove it quite easily. Do email us if you are not able to do so. Kind regards, Vista

Philistine

Philistineasked

Hi All,
Does anyone know if Vista in Greensborough Victoria have just "Gone Out of Business?" Or?
Not getting answers to email and their voicemail not useful. It's very quiet. Any advice?
Thanks!
PM

1 answer
Vista Blinds
Vista K.Vista Blinds

Hi Philistine

There is only one showroom in Vic currently which is Vista Blinds Rowville . Showroom details are as below ;

21 Laser Drive
Rowville, VIC 3178
Phone (03) 9434 0044
Toll-free 13 16 13
E-Mail info@vistablinds.com.au

Thank you.
Kind regards
Vista

Sniper

Sniperasked

Does anyone know which state has the most complaints? Has Perth had many complaints?
Seems like complaints were to do with measurement and delays. Vista, please advise. Thanks.

4 answers
jm
jm

We are in SA, so don't know how Perth fares. Our sons problem was long wait for blinds and our problem was rude and inefficient staff on the fitting day.

Vista Blinds
Vista K.Vista Blinds

Hi Sniper, Vista has 12 stores nationally and just here in WA, we have 5 stores and an agent in Mandurah. Consumers today, can make a complaint from wherever there is network coverage and Vista's Customer Care will respond and attempt to resolve. Considering the many different window styles that builders & architects design & make today, we are certain that each and every curtain & blind company will have its fair share of mis-measures. Our manufacturing is done here in WA, QLD and overseas and as such, lead times can vary for the different type of products that we offer. We hope that we were able to answer your questions and if you have any questions, do email us at customercare@vistablinds.com.au

Kind regards,
Vista

Cheryl
Cheryl

It seems to be WA,i had vista do some blinds in 2005 and some in 2006 although that was a while ago i had no probs and was happy with them.

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