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2.4 from 21 reviews

See the Best Protein & Supplement Retailers in 2019 as rated by Australians on ProductReview.com.au.


Review distribution

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1 star

Long shipping time to Australia, poor shopping experience


I have been ordering items from Vitacost for several years now. I only use this company when the items I want are not available on iHerb. I agree with the numerous negative reviews here - there are long shipping delays and they cancel items and don’t give you the option to cancel your order. Their customer service is also very poor - I won’t bother emailing them anymore as they don’t read your query or they read without understanding as the responses I have received do not address the query. This is not a once off issue I have had with Vitacost. I have never had this much trouble with other companies that ship from the US.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationVitacost
See all answers



  • 2 reviews

Purchased Ubiquinol


Purchased product from the internet heading Vitacost/Australia, so assumed that prices were in Australian dollars. It wasn't till the invoice was posted that USD appeared. The site said said shipping was free and it wasn't. All in all a bad experience. Would suggest you avoid

Product Quality
Customer Service
Return Claim MadeNo

DavidH9000Mid North Coast, NSW

  • 26 reviews
  • Verified customer

Dreadful order and despatch system



  • 3 reviews
  • Verified customer

Blocking Australian buyers for no reason



OzibucoEaglehawk Neck

  • 5 reviews

Patient patient


Customer for 8 years or so. Had one only botched order of dozens, quickly remedied.
Appreciate consistent potencies and ethically sourced ingredients and produced in FDA controlled conditions
which is something of a safety net, better than the highly questionable supply chains for Australian mainstream
brands Usually receive free shipping with orders over $US70 .



  • Verified customer

Won't Use Vitacost Again


I am from overseas. This company split two small bottles of vitamins and packed them each in a different (huge) box each without letting me know they would do this. When the first parcel arrived with just one bottle in it I realised what had happened and then had to pay my freight forwarder another lot of postage to get the second bottle. This cost me an extra $50 in postage!!!! When I contacted them, they could not care a less and refused to compensate me for what had happened.


GilliSouth East Queensland, QLD

  • 2 reviews

Good Service


I was impressed by how quickly my order arrived as I'd read some conflicting reviews. They price in US dollars so take that in consideration when ordering.

Vitacost - great place to shop


August 2013: Unlike other reviews, I only have positive things to say about Vitacost. Admittedly I have only placed one order, but it arrived to regional Australia in one week. I have absolutely no complaints about any part of the transaction - the best part of which is their price. I will certainly be using them again.

Update Dec 2015: I have now used Vitacost several times and am still extremely happy with their service, delivery and of course prices. Every single order arrives promptly and in full. I will certainly keep using them.
Inexpensive, reasonable delivery



  • 34 reviews

Very slow delivery


It took way to long for my coconut oil to arrive way passed the time they said.
Unfortunately they seem to lie with this and I can not say I have trust in them as it happened again on another order.
Products are good but not the delivery time at all, i won't be shopping there anymore.

Online shopper

Online shopperMelbourne

  • 2 reviews

Just horrible


If you value the timely and accurate fulfilment of your order, give these guys a wide berth. The first time I ordered from them, not only did my shipment arrive late (even though I'd paid extra for expedited delivery) but it was one item short. Despite this, some masochistic impulse led me to give them another chance. The results have been even more impressive: this time, my delivery wasn't even my own order. It rightfully belongs to a man on the other side of the world. I recommend you save yourself similar grief and shop elsewhere.



Terrible company, bad customer service, totally waste of my time


The delivery time is should be 7-10 days. but 30 days past already. The vitacost mistake my address and attempted to delivery to wrong address three times. My order has to be sent back. I called them to correct my address(the address i filled is correct), but they seems lazy to do nothing and still attempt to deliver to the wrong address.....i am very disappointed. The customer service is very very bad and bad attitude. I know the price vitacost got is maybe a few dollars cheaper than other stores, but its totally waste of my time. I will avoid and never buy from vitacost again.


ChrisOrange, New South Wales

Best prices and customer service!


I've purchased from them 3 or 4 times, and they always have the best prices and customer service. Their shipping time to oz is quite reasonable. If you have an issue, they get back to you with 24hrs, and if something is not as advertised they will happily refund. Will purchase from them again!
quality of vitacost brand is same as leading brands or better, prices are the best, customer service is great.

Shipping time is a blatant lie!


Absolutely useless! My first order with this company took over a month to be delivered. I gave them a second chance as I thought it may of been a one off. The second order was a bit late but not too bad. The third order however was a month overdue. After countless emails and live chats they finally refunded my order. So I had to wait for over 5 weeks for my health products that never came. What a waste of time.
Nothing, an absolute pain to deal with
Their site lies about delivery times, customer service is a joke, Didn't even receive my order and had to fight for a refund





I bought a whole heap of products from Vistacost before reading all the negative reviews. Especially since they were written so close to my order date.
Then received a confirmation email that showed the estimated arrival time was 6 weeks away, even though i selected priority shipping it only registered as normal shipping. I began expecting the worse.
Today everything arrived 10 days later. No problems.
I'm sure other peoples experiences are valid. Mine was not that bad :)
cheap, fast



Use by date


I received a large number of supplement tablets with use by date so close that I will have to throw 70% of them in the bin. Got the refund but lost the postage and handling costs. I will never ever buy anything from them again. They are dishonest. I would have been better off getting it from my local chemist store.

Use by date



  • 2 reviews
  • 1 like

Fast Delivery


I ordered goods through them last year and received it 10 days later postage was not expensive , Iam thinking of using them again as their prices are very good . I will right agian and we will see if all those bad reviews are just bad luck for them or the others and me where just lucky .
Inexpensive fast delivery



Worst company for supplements - bad shipping


Vitacost - misleading and fraudulent


Vitacost - Not impressed!


I received two orders from Vitacost, no problems. I then realised I had been doubly charged for my second order - this was in November and I've still had no luck in having this resolved. I stupidly placed a second order with them in early December - it has been paid for via PayPal, yet the order is not showing in MyAccount, I have received no order confirmation and of course, it has not been delivered yet. My biggest issue is with the customer service - I have received no response, seems like it's just too hard for them!

Vitacost - misleading information about delivery time & vey poor customer service


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