Vitality 4 Life

Extremely disappointing on so many levels. On the website didn't represent what was sent to me at all! – I bought as a GIFT for a smoker - 2 aromatherapy inhalers in the form of 2 sticks. A) They look completely different to what I received package wise to what is on the website. B) There is no accompanying explanation of the product and C) they were sent to me in a food quality zip lock bag. The website is vacuous and non explanatory of the… Read more

product's practical usage. To someone who has only smoked cigarettes this is a big a very very big change. And to pay $10 to send them back and yeah there is meant to be a refund but professionally, this company is a complete 101 failure and I suspect that also will be a big painful exercise in being reimbursed!

Scum bags – Where the hell are these people in a world of struggling families l ordered the dehydrator so we can start persevereing our food lost over $700!can anyone help to get my money back? Show details

Ordered & paid for a $7K Sauna, can't get hold of anyone, no response to emails, phone just goes to a rubbish mailbox – Disgrace, no service, none picks up the phone, joke company

Warning! Sold me a dodgy product and still no refund 2 years later – We bought a Foldable Pro Pilates Reformer which was faulty. They made us do all the trouble shooting and to be their technical advisers and work out what was wrong for them. It took over a year for them to act and then after many complaints and without warning the shipped another one to my old address. Luckily the new owners let me know. We… Read more

picked it up and guess what?! This had the same fault.

Again the saga of trying to get them to act. We had shipped back the first one. They tried to make us pay for delivery but as it was faulty this is against consumer law and we told them there was no way it was legal for them to make us pay.

They eventually sent me the second RTS paperwork to courier that one back.

This was retimed middle of 2023. I have sent multiple emails and requests for my refund to no avail.

Run away. This company sells dodgy products and doesn’t refund or rectify according to consumer law

Not Perfect but better than Good – When I read the negative experiences I wonder who is really at fault. I purchased an Oscar Neo about 5 years ago. In that time I've had 3 claims, all for the same thing, a broken strainer. Now I know the issue with the strainer is the poor design, there are 2 forces at play, the squeeze (at manufacture) of the plastic shield onto the metal… Read more

strainer AND the push of the pulp from the auger outwards onto the strainer at use. At some point, something will have to give. When the 1st one broke, I bought a spare knowing full well it would happen again, and it did. Throughout, Vitality have come through. Yes, they get defensive, and so would you in their shoes. But not everything is their fault. Claiming is a 2 way street, you have to be realistic about what the issue is. If you're grinding rocks in your blender, don't expect it to last. I've found Vitality to be initially hesitant, but then they've always come through when you articulate the issue. And for anyone with blenders, the blades do 1/2 the work and they get dull like any knife - that's NOT a warranty issue.

Best equipment purchase in our home! – We have done a lot of buying this year and over the years in general but I have to say this Sirena is by far the best purchase. I was amazed at the amount of dirty it was able to remove from the carpet. I also really like the 'air cleaning' and the fragrance usage of the system, running it on low power. The only minor negative is you wouldn't… Read more ·  1

leave it running at night in a bedroom with occupants sleeping because it is still quite noisy.

Purchase wise, it was painless and efficient. Vitality4Life is not one of those who would pressurise you to try and force you to buy. They explain things to you and answer your questions without being aggressive. A lady by the name of Alysia McIntyre was very good and helpful.

Price wise, much cheaper than the Rainbow and yet it works exactly the same way with the same quality of the system and accessories. I didn't know about Sirena and we had a Rainbow salesman coming into our home to give us a demo (my wife knew someone from work who introduced her to the salesman). I was impressed but the guy was forcing me to produce $5000 to buy and despite me explaining that I was broke and wasn't ready to buy even on finance interest arrangement (which would cost even more), he was relentless and was quite aggressive, he was also forcing me to produce 10 friends names and their contact details, which I declined to give without their consent. Anyway after a long time, I eventually prevailed and told him to leave. Then after Googling to read about reviews, I discovered the Sirena which had more positive reviews. I then learned about the Rainbow's aggressive sales pitch from disgruntled customers. Happy to say, I'm glad I discovered the Sirena (ethical sales pitch; cheaper and yet same capability).

Happy customer.

Best cold pressed juicer – I bought the cold pressed juicer-$229 and I absolutely love it!It gives me so much juice and is so easy to clean!So if you are looking for a good reliable juicer this is it! Show details

Service beyond expectations – I own a vital max since 2008 and last year the front end broke. Michaela went beyond great service to sort this out. It gave me the confidence that I realy bought a quality appliance 16 years ago. Thank you so much Michaela

Customer and after sales support – I had a few issues with a juicer but the after sales support was amazing in solving the problem. I would recommend this company.

After Sales Service - Excellent – The after sales service is excellent I bought a Bio Chef cold press juicer that I was not happy with, and after talking to them and explaining my difficulty they agreed to swap the juicer for another juice and also sent me the mail return sticker to put on the box so I don't get charged for sending the juicer back. I received the new juicer even before I had sent the old one. Great service keep it up. Show details

Excellent Customer Service – The customer Care from Vitality4Life has been fabulous! Attention to detail and adding those extra little flourishes, which have made my day, so thank you! Keep up the great work!

Customer service – The initial contact I had with Vitality 4 Life was over a year ago. I have bought three items in that time. The speed and efficiency of the ordering process was excellent. Customer service is outstanding. Any issues I had were managed promptly, professionally and courteously. Thank you for your products and service. Show details

Customer service is superb! – With online purchases, it helps immensely when there is real genuine customer service care. Without Michaela, I believe I would have felt gutted with my online purchase. However, to my huge relief, Michaela made the whole experience worth purchasing from them. Can’t praise her enough:)

Excellent products and customer service – Purchased the 6 tray Food Dehydrator and Air Fryer from Vitality 4 Life. Both excellent products that are used every week! So happy with the after sales customer service when a replacement Dehydrator was provided when there was a problem with my original purchase! Show details

Will not take returns for faulty product – I’m sure they are a great company, but I’m my case they were not helpful. I purchased a pet for juicer that broke. I’m not sure if it was the right part and I’m still not sure because they were not very helpful or clear when I asked after it broke after 1 use. I had 3 month long communication and even paid for it to be and back to be told they… Read more

won’t be sending me a new part unless I pay. Michaela isn’t great at communicating, and even when unclear didn’t offer to call to clear up the confusion. I wouldn’t buy from them again and now will probably throw out a 500 dollar juicer which is still under warranty with them. Im not sure Michaela is in the right role for this company.

Superb Customer Service for my Bio Chef High Performance Blender Model TM800!!! – I have been completely satisfied with the performance, design and ease of use for my Bio Chef Blender. It has performed for over 8 years and counting. When I had an issue to resolve Vitality for Life provided prompt, excellent service. It's by far the best blender I have ever used. Show details

Will not honour warranty – Purchased juicer with 5yr on parts, 10year on motor. The auger split into two and mesh plastic cap snapped within warranty but vitality4life simply refuses to warrant .. because "natural wear and tear".. well duh I used the Juicer, biochef synergy. Avoid this scamming company that refuse to honour warranty.

Very difficult after sale service – I’ve been trying for almost 2 weeks just to simply order strainers for my juicer from this company and talk about run around very difficult to deal with the after sales team the customer service is always very poor and confused Show details

Business is incompetent and non-responsive to failure under warranty issue – Purchased a dehydrator 8 months ago. It has now failed (possibly a broken heating element; it only blows cold air now) and this company is responsible for servicing the repair/replacement of the machine. I first contacted the company via email (phone calls aren't answered nor go to voioce mail; they just ring out), on the 27-3-22, including the… Read more

original invoice. I was sent a generic "thankyou for your email, we are busy at the moment" email. Then nothing. Then I sent another email on the 1-4-22. On the 6th I recieived an email requesting again all the information that I had already supplied. On the same day I returned an email with all of the information requested. It's now 13 days since that email and I have not heard from them at all. And their phone rings out. An example of the very worst service.

Love this machine! – I researched pilates reformer beds for a long time and am so happy I purchased the Foldable Pro Pilates Reformer through Vitality 4 Life. The customer service from Joy was exceptional. Despite initially being out of stock, Joy let me know promptly when the reformer was available and the delivery was very quick. It was very easy to assemble. My… Read more ·  1

only frustration was that some screws were missing but Joy was quick to respond and I was generously compensated for the inconvenience. I am using the reformer every day and loving how easy it is to use and how effective it is and how great my body feels afterwards. My husband was initially sceptical about the purchase but has also started using it and loves it. Very happy customer here and would definitely recommend purchasing.

This is perfect! Especially that I now appear to be working at home on a permanent basis! – The Foldable Reformer looks professional, works beautifully and was relatively easy to assemble, and the back up from Michaela was excellent! The fact that I can fold it up is an added bonus, and would totally recommend it to anybody who wants to exercise at home!  Show details ·  1

Great customer service – Fortunately I dealt with Michaela of Customer Service on the issues I encountered with my new juicer. She was approachable and savvy in handling my queries and also provided effective solutions.  Show details

Outstanding Customer Service - beat juicer ever - easy to use - clean - slow juicer – Axis Compact Juicer. I was looking for a slow juicer to produce quality fresh cold press juice that would maintain the nutritional quality of the fruit and veg used. The machine is super easy to use, producing quality juice (slight pulp) even easier to clean. Michaela offered outstanding customer service from the first phone call to arranging delivery and answering all my questions.  Show details ·  1

A compact juicing powerhouse – The Bio Chef Axis Compact juicer is great quality. Compact enough to leave on the bench. Easy clean! Love the way the jug skims off the foam. Show details ·  2

customer service – I bought two dehydrators a while back, unfortunately both of them have now had some faults happening. As this was within warranty I made contact and spoke to Michaela. The normal turn around to fix the problem would normally be between 1 to 2 weeks however after explaining my situation and that I needed them working ASAP she organised the issue to… Read more ·  1

be resolved within 2 days. I cannot thank this young lady enough. The customer service was second to none.