Vitality 4 Life

Vitality 4 Life

 Verifiedvitality4life.com.au
4.1

123 reviews · Statistics

PositivevsNegative
77% · 9526 · 21%
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Return Claim MadeYes (13) · No (17)
Product Quality
3.9 (30)
Customer Service
4.1 (34)
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Reviews

123 reviews
Peter
PeterWAPerth, WA3 posts
 

Customer and after sales support

I had a few issues with a juicer but the after sales support was amazing in solving the problem.
I would recommend this company.
Sheree
ShereeQLDSouth East Queensland, QLD4 posts
  Verified
Merzin
MerzinWAPerth, WA
 

After Sales Service - Excellent

The after sales service is excellent I bought a Bio Chef cold press juicer that I was not happy with, and after talking to them and explaining my difficulty they agreed to swap the juicer for another juice and also sent me the mail return sticker to put on the box so I don't get charged for sending the juicer back. I received the new juicer even before I had sent the old one.

Great service keep it up. Show details

Alli
AlliACTCanberra 2600, ACT3 posts
 

Excellent Customer Service

The customer Care from Vitality4Life has been fabulous! Attention to detail and adding those extra little flourishes, which have made my day, so thank you! Keep up the great work! Show details
Product Quality
Customer Service
Stuart
StuartVICGreater Melbourne (Inner), VIC
 

Customer service

The initial contact I had with Vitality 4 Life was over a year ago. I have bought three items in that time. The speed and efficiency of the ordering process was excellent. Customer service is outstanding. Any issues I had were managed promptly, professionally and courteously. Thank you for your products and service. Show details
Drew_Turk
Drew_TurkNSWSydney, NSW25 posts
 
Product Quality
Customer Service
Tony
TonyQLDFar North Queensland, QLD3 posts
 

Beware

Boughf a synergy juicer just over 3 years ago .Have only used it not a great deal over the years , only here and there for a couple of weeks. I noticed not long after i bought it there was a fine crack through the auger , thought nothing of it.
Using it again there were more cracks through the auger , emailed and was told that after a while it is deemed normal wear and tear even though the warranty is 5 years on parts , 10 years on motor.

Today i noticed the juice coming out pulpy and found that the auger had peeled away from the body deeming it un operative costing amother $75 plus postage possibly.

Buy wisely and do your homework Show details

Product Quality
Customer Service
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S.T
S.TMelbourne3 posts
 

Customer service is superb!

With online purchases, it helps immensely when there is real genuine customer service care. Without Michaela, I believe I would have felt gutted with my online purchase. However, to my huge relief, Michaela made the whole experience worth purchasing from them. Can’t praise her enough:) Show details
Product Quality
Customer Service
Karon
KaronQLDSouth East Queensland, QLD2 posts
 

Excellent products and customer service

Purchased the 6 tray Food Dehydrator and Air Fryer from Vitality 4 Life. Both excellent products that are used every week! So happy with the after sales customer service when a replacement Dehydrator was provided when there was a problem with my original purchase! Show details
Rob R.
Rob R.
 

Don’t back their products despite having a 10yr warranty

I have a juicer that leaks - 2yrs old.
The staff member actually said they have never heard of this happening. But for to avoid replacing part this is considered wear and tear therefore not covered. poor company policy if you ask me. Show details
Product Quality
Customer Service
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SIMONE MORRIS
SIMONE MORRISVICGreater Melbourne (Inner), VIC2 posts
 

Will not take returns for faulty product

I’m sure they are a great company, but I’m my case they were not helpful.
I purchased a pet for juicer that broke.
I’m not sure if it was the right part and I’m still not sure because they were not very helpful or clear when I asked after it broke after 1 use.

I had 3 month long communication and even paid for it to be and back to be told they won’t be sending me a new part unless I pay.
Michaela isn’t great at communicating, and even when unclear didn’t offer to call to clear up the confusion.
I wouldn’t buy from them again and now will probably throw out a 500 dollar juicer which is still under warranty with them.
Im not sure Michaela is in the right role for this company. Show details

D Smith
D Smith2 posts
 

Superb Customer Service for my Bio Chef High Performance Blender Model TM800!!!

I have been completely satisfied with the performance, design and ease of use for my Bio Chef Blender. It has performed for over 8 years and counting. When I had an issue to resolve Vitality for Life provided prompt, excellent service. It's by far the best blender I have ever used. Show details
Leigh J.
Leigh J.2 posts
 

Will not honour warranty

Purchased juicer with 5yr on parts, 10year on motor. The auger split into two and mesh plastic cap snapped within warranty but vitality4life simply refuses to warrant .. because "natural wear and tear".. well duh I used the Juicer, biochef synergy. Avoid this scamming company that refuse to honour warranty. Show details
Mls
MlsCoonabarabran28 posts
 

Very difficult after sale service

I’ve been trying for almost 2 weeks just to simply order strainers for my juicer from this company and talk about run around very difficult to deal with the after sales team the customer service is always very poor and confused Show details
Product Quality
Customer Service
Mark S
Mark SNSWRichmond-Tweed, NSW3 posts
  Verified
Mark S
Mark S  
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Eventually the company did replace the heating element at their own cost, so bravo to them! Thankyou

Questions & Answers

Jody C.
Jody C.

I Have your massage chair from 2012ish ..having touble with pipes coming off the calves and feet..Is there online pacifics/map/instructions to help me fix the problem..If not IS THERE someone in Perth WA to call out to service..? Plzzzz help

Bruce L.
Bruce L.

I am looking to purchase the Vitality 4d chair ....sounds good but does it have vibrations feature?

Kelly H.
Kelly H.

I have bought a product from yourselves which is not working I have tried numerous ways to contact you to nothing???

Vitality 4 Life
Vitality 4 Life   DM   

Hi Kelly! I am very sorry that you have not been able to get in touch. Have you emailed our support centre at support@vitality4life.com ? I will be more than happy to look in to this for you. Kind regards, Hayley

See all Vitality 4 Life questions

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