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Vitality 4 Life
4.1 from 110 reviews · View Statistics
Listing monitored by Vitality 4 Life

Reviews

  • Product Quality
    4.2 (17)
  • Return Claim MadeYes (5) · No (13)
  • Customer Service
    4.6 (19)
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This is perfect! Especially that I now appear to be working at home on a permanent basis!

published

The Foldable Reformer looks professional, works beautifully and was relatively easy to assemble, and the back up from Michaela was excellent! The fact that I can fold it up is an added bonus, and would totally recommend it to anybody who wants to exercise at home!

Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
Beatrice
BeatriceMetropolitan Adelaide, SA

Great customer service

published

Fortunately I dealt with Michaela of Customer Service on the issues I encountered with my new juicer. She was approachable and savvy in handling my queries and also provided effective solutions.

Product Quality
Customer Service
Pia
Pia Perth, WA

Outstanding Customer Service - beat juicer ever - easy to use - clean - slow juicer

published

Axis Compact Juicer.

I was looking for a slow juicer to produce quality fresh cold press juice that would maintain the nutritional quality of the fruit and veg used.

The machine is super easy to use, producing quality juice (slight pulp) even easier to clean.

Michaela offered outstanding customer service from the first phone call to arranging delivery and answering all my questions.

Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Pia, thank you very much for your review. We are very glad to hear of your experience and are sure that you will have many more great years of juicing out of your product. These reviews mean a lot to us, thank you again. Kind regards, Hayley

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  • Verified

A compact juicing powerhouse

published

Great quality. Compact enough to leave on the bench. Easy clean! Love the way the jug skims off the foam.

Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Dianne, thank you very much for your review. We are very happy to hear how much you are loving your juicer. Can you please clarify which model juicer it is that you have? Your feedback is much appreciated. Warm regards, Hayley

Dianne
Dianne

It’s the Bio Chef Axis Compact

customer service

published

I bought two dehydrators a while back, unfortunately both of them have now had some faults happening. As this was within warranty I made contact and spoke to Michaela. The normal turn around to fix the problem would normally be between 1 to 2 weeks however after explaining my situation and that I needed them working ASAP she organised the issue to be resolved within 2 days. I cannot thank this young lady enough. The customer service was second to none.

Customer Service
Incentivised Review No
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Sharon, thank you very much for your review. Michaela says to pass on to you that you are more than welcome. We are always very happy to hear this feedback and very much appreciate you taking the time. Thank you again, Hayley

Pam Wilson
Pam WilsonSydney, NSW
  • 3 reviews

Axis is the BEST juicer I've see owned

published

I didn't like the first juicer I received so I reached and Michaela happily offered me a full refund or a better option after I explained what I didn't like. Hence I swapped over for the Axis as I juice celery everyday. Well it's been amazing - a horizontal action is definitely better for fibrous vegetable like celery and kale. I'm hooked - thank you Michaela!!!

Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
Bill
BillGreater Melbourne (Inner), VIC

Big Chef Juicer

published

Front end cracks using Carrots!
Replaced it once Over $180,
Need to replace part 2 of the drum again. A lot cheaper but out of stock at Vitality 4 Life, where I bought the item. Unable to find one online

Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
Bill
Bill

I have supplied my email address and heard no more from you! Time to get Faur Trading invloved! Emails have the same legal status as a registered letter

Vitality 4 Life
Vitality 4 LifeVitality 4 Life
Jarrett G.
Jarrett G.
  • 2 reviews
  • Verified

5/5 Excellent customer service - highly recommend

published

Had to send an item to their service centre in NSW for repair. Their customer service representative made the process as seamless as possible, keeping in touch all the way through. I had various questions and she was able to quickly answer these. The company was very transparent with regards to charges and what was going to happen next. In the beginning I was concerned about how all of this was going to pan out but my mind has been put at ease.

I highly recommend Vitality4Life to anyone looking to purchase home appliances/goods. Know that if there is a problem with your product you will not be left hanging.

Store LocationVitality4Life Australia
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Jarrett, thank you very much for your lovely review. It makes us very happy to hear how happy our valued customers are with our services. Thank you again. Warm regards, Vitality 4 Life

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Annie P.
Annie P.
  • 2 reviews

This company has great customer service and products that are great.

published

Just bought a Bio-Chef oil press, and although there were a few hiccups, all it took was taking it apart, unplugging it and restarting. I love the machine - and I have bought several other good products from this company (foldable Pilates and the Oscar) all with exceptional customer service.

Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Annie, thank you very much for your lovely review. It makes us very happy to receive this feedback. We pride ourselves on our quality products and customer service. Thank you again. Warm regards, Hayley

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Benjamin S
Benjamin SSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Best Composter you’ll ever own!

published

Website purchasing was a breeze.
Shipping: Ordered Monday Midday, delivered to Schofields, Sydney Wednesday morning.
Jora 270 Composter assembled within a short time, positioned, loaded with ready food scraps and fine woody mulch. Steaming Hot the next morning!

Amazing!

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Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
Taffy 52
Taffy 52Hunter Region, NSW
  • 8 reviews
  • 3 likes

Excellent service

published

We bought an Oscar Neo back in 2013 and have used it nearly every 3rd day since . Last month the gearbox seized up . After only 1 phone call and 1 email I posted it to the advised service address. It took about 2 weeks and we now have our Oscar Neo back with a new gearbox and bearings installed.Our only cost was postage to the service centre . Well done Vitality 4 Life for your excellent service and warranty with no hassle at all . Thank you .

Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi There, thank you very much for your lovely review. We are always happy to hear these things. Please do not hesitate to get back in touch if there is ever anything else that we can assist with. Kind regards, Hayley

harr009
harr009South Australia

Sauna purchased: Honest review, buy with caution from this seller, poor products and worst service.

published
Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hayley is a star

published

Superb service from Hayley the whole way through from ordering to post purchase service. A real pleasure. I prefer to communicate via web and email at all times of the day, and I love companies that allow this.

Customer Service
Incentivised Review No
Return Claim MadeYes
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Pete, thank you very much for your review. We are very happy to hear that you are pleased with the service that you have received.

Susie Q.
Susie Q.Sydney, NSW

customer service

published

After having to cancel my order I was promised the refund would be sitting in my account within 3 days. Over one week later this still had not occurred. After many phone calls later I finally spoke with a lady named Hayley who was utmost professional, efficient and well mannered. Hayley resolved the issue for me within the hour. Thank you Hayley for your professionalism and efficiency. You are an asset to this company!

Customer Service
Incentivised Review No
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Suzie, Thank you very much for your nice words. It was a pleasure to assist you. Warm Regards, Hayley

Yolanda
YolandaSouth East Queensland, QLD

Excellent service

published

I placed a telephone order replacement parts for my now quite old Oscar 900 juicer. The customer service officer, Michelle, was highly knowledgeable and super helpful. She was able to help me name all the parts (not a straightforward task!) and all arrived in record time. Thank you!

Product Quality
Customer Service
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Yolanda..... thank you so much for the positive feedback. I will pass this on to Michelle she will be quite chuffed. Hope you go well with all your new parts and are back juicing again. Best regards Bec V4L

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Read more reviews - page 2

Questions & Answers

Kelly H.
Kelly H.asked

I have bought a product from yourselves which is not working I have tried numerous ways to contact you to nothing???

1 answer
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Kelly! I am very sorry that you have not been able to get in touch. Have you emailed our support centre at support@vitality4life.com ? I will be more than happy to look in to this for you. Kind regards, Hayley

Arul
Arulasked

Hi There,

I purchased the BioChef Synergy Slow Juicer / Cold Press Juicer / Juice Extractor Red and the filter has been cracked after a year of use. I would like to purchase the additional fine filter for the juicer. I tried contacting the support help line 1800802924 and also sent an email to support@vitality4life.com but no response for last 2 months.

Thanks
Arul

1 answer
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi there Arul our phones are open Mon/Tues/Thurs/Fri 10-3pm. We did have some issues during Covid and we are so sorry for any delay. Please try and contact us again and we can replace your juicing strainer. Regards Bec V4L

Rita D
Rita Dasked

I ordered aquqsana water filter 8/11/119 order number 100034306 and the taps leak
May I have replacement tap fittings as is faulty?
Name is Rita Di Noia
Address is [details removed]

3 answers
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Rita we are sorting this out for you now, warm Regards Bec V4L

Rita D
Rita D

It may need an old tap fitting
Thank you

Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Rita this has been sorted. Sending you some parts today. Regards Bec V4L

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