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Customer and after sales support
I had a few issues with a juicer but the after sales support was amazing in solving the problem.I would recommend this company.
Warning! Sold me a dodgy product and still no refund 2 years later
We bought a Foldable Pro Pilates Reformer which was faulty.They made us do all the trouble shooting and to be their technical advisers and work out what was wrong for them.
It took over a year for them to act and then after many complaints and without warning the shipped another one to my old address.
Luckily the new owners let me know. We picked it up and guess what?! This had the same fault.
Again the saga of trying to get them to act. We had shipped back the first one. They tried to make us pay for delivery but as it was faulty thi... Read more
s is against consumer law and we told them there was no way it was legal for them to make us pay. They eventually sent me the second RTS paperwork to courier that one back. This was retimed middle of 2023. I have sent multiple emails and requests for my refund to no avail. Run away. This company sells dodgy products and doesn’t refund or rectify according to consumer lawAfter Sales Service - Excellent
The after sales service is excellent I bought a Bio Chef cold press juicer that I was not happy with, and after talking to them and explaining my difficulty they agreed to swap the juicer for another juice and also sent me the mail return sticker to put on the box so I don't get charged for sending the juicer back. I received the new juicer even before I had sent the old one.Great service keep it up. Show details
Excellent Customer Service
The customer Care from Vitality4Life has been fabulous! Attention to detail and adding those extra little flourishes, which have made my day, so thank you! Keep up the great work! Show detailsCustomer service
The initial contact I had with Vitality 4 Life was over a year ago. I have bought three items in that time. The speed and efficiency of the ordering process was excellent. Customer service is outstanding. Any issues I had were managed promptly, professionally and courteously. Thank you for your products and service. Show detailsNot Perfect but better than Good
When I read the negative experiences I wonder who is really at fault. I purchased an Oscar Neo about 5 years ago. In that time I've had 3 claims, all for the same thing, a broken strainer. Now I know the issue with the strainer is the poor design, there are 2 forces at play, the squeeze (at manufacture) of the plastic shield onto the metal strainer AND the push of the pulp from the auger outwards onto the strainer at use. At some point, something will have to give. When the 1st one broke, I bought a spare knowing full well it would happen agai... Read moren, and it did. Throughout, Vitality have come through. Yes, they get defensive, and so would you in their shoes. But not everything is their fault. Claiming is a 2 way street, you have to be realistic about what the issue is. If you're grinding rocks in your blender, don't expect it to last. I've found Vitality to be initially hesitant, but then they've always come through when you articulate the issue. And for anyone with blenders, the blades do 1/2 the work and they get dull like any knife - that's NOT a warranty issue.Beware
Boughf a synergy juicer just over 3 years ago .Have only used it not a great deal over the years , only here and there for a couple of weeks. I noticed not long after i bought it there was a fine crack through the auger , thought nothing of it.Using it again there were more cracks through the auger , emailed and was told that after a while it is deemed normal wear and tear even though the warranty is 5 years on parts , 10 years on motor.
Today i noticed the juice coming out pulpy and found that the auger had peeled away from the body deeming it un operative costing amother $75 plus postage possibly.
Buy wisely and do your homework Show details
Customer service is superb!
With online purchases, it helps immensely when there is real genuine customer service care. Without Michaela, I believe I would have felt gutted with my online purchase. However, to my huge relief, Michaela made the whole experience worth purchasing from them. Can’t praise her enough:) Show detailsExcellent products and customer service
Purchased the 6 tray Food Dehydrator and Air Fryer from Vitality 4 Life. Both excellent products that are used every week! So happy with the after sales customer service when a replacement Dehydrator was provided when there was a problem with my original purchase! Show detailsDon’t back their products despite having a 10yr warranty
I have a juicer that leaks - 2yrs old.The staff member actually said they have never heard of this happening. But for to avoid replacing part this is considered wear and tear therefore not covered. poor company policy if you ask me. Show details
Will not take returns for faulty product
I’m sure they are a great company, but I’m my case they were not helpful.I purchased a pet for juicer that broke.
I’m not sure if it was the right part and I’m still not sure because they were not very helpful or clear when I asked after it broke after 1 use.
I had 3 month long communication and even paid for it to be and back to be told they won’t be sending me a new part unless I pay.
Michaela isn’t great at communicating, and even when unclear didn’t offer to call to clear up the confusion.
I wouldn’t buy from them again and now will probably throw out a 500 dollar juicer which is still under warranty with them.
Im not sure Michaela is in the right role for this company. Show details
Superb Customer Service for my Bio Chef High Performance Blender Model TM800!!!
I have been completely satisfied with the performance, design and ease of use for my Bio Chef Blender. It has performed for over 8 years and counting. When I had an issue to resolve Vitality for Life provided prompt, excellent service. It's by far the best blender I have ever used. Show detailsWill not honour warranty
Purchased juicer with 5yr on parts, 10year on motor. The auger split into two and mesh plastic cap snapped within warranty but vitality4life simply refuses to warrant .. because "natural wear and tear".. well duh I used the Juicer, biochef synergy. Avoid this scamming company that refuse to honour warranty. Show detailsVery difficult after sale service
I’ve been trying for almost 2 weeks just to simply order strainers for my juicer from this company and talk about run around very difficult to deal with the after sales team the customer service is always very poor and confused Show detailsBusiness is incompetent and non-responsive to failure under warranty issue
Purchased a dehydrator 8 months ago. It has now failed (possibly a broken heating element; it only blows cold air now) and this company is responsible for servicing the repair/replacement of the machine. I first contacted the company via email (phone calls aren't answered nor go to voioce mail; they just ring out), on the 27-3-22, including the original invoice. I was sent a generic "thankyou for your email, we are busy at the moment" email. Then nothing. Then I sent another email on the 1-4-22. On the 6th I recieived an email requesting again ... Read moreall the information that I had already supplied. On the same day I returned an email with all of the information requested. It's now 13 days since that email and I have not heard from them at all. And their phone rings out. An example of the very worst service.Questions & Answers
I Have your massage chair from 2012ish ..having touble with pipes coming off the calves and feet..Is there online pacifics/map/instructions to help me fix the problem..If not IS THERE someone in Perth WA to call out to service..? Plzzzz help
I am looking to purchase the Vitality 4d chair ....sounds good but does it have vibrations feature?
I have bought a product from yourselves which is not working I have tried numerous ways to contact you to nothing???
Hi Kelly! I am very sorry that you have not been able to get in touch. Have you emailed our support centre at support@vitality4life.com ? I will be more than happy to look in to this for you. Kind regards, Hayley
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Eventually the company did replace the heating element at their own cost, so bravo to them! Thankyou