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Vitality 4 Life
4.1 from 98 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (7)
  • Return Claim MadeYes (2) · No (6)
  • Customer Service
    5.0 (8)
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Hayley is a star

published

Superb service from Hayley the whole way through from ordering to post purchase service. A real pleasure. I prefer to communicate via web and email at all times of the day, and I love companies that allow this.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Pete, thank you very much for your review. We are very happy to hear that you are pleased with the service that you have received.

Susie Q.

Susie Q.Sydney, NSW

customer service

published

After having to cancel my order I was promised the refund would be sitting in my account within 3 days. Over one week later this still had not occurred. After many phone calls later I finally spoke with a lady named Hayley who was utmost professional, efficient and well mannered. Hayley resolved the issue for me within the hour. Thank you Hayley for your professionalism and efficiency. You are an asset to this company!

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationnsw
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1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Suzie, Thank you very much for your nice words. It was a pleasure to assist you. Warm Regards, Hayley

Yolanda

YolandaSouth East Queensland, QLD

Excellent service

published

I placed a telephone order replacement parts for my now quite old Oscar 900 juicer. The customer service officer, Michelle, was highly knowledgeable and super helpful. She was able to help me name all the parts (not a straightforward task!) and all arrived in record time. Thank you!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorthern NSW
See all answers
1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Yolanda..... thank you so much for the positive feedback. I will pass this on to Michelle she will be quite chuffed. Hope you go well with all your new parts and are back juicing again. Best regards Bec V4L

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Lyn

Lyn

  • 2 reviews
  • 2 likes

FAULTY JUICING STRAINER

published

We purchased our Oscar Neo on 12th June last year. We had the strainer replaced five months later because it cracked. The new one has also cracked and we have not been able to get onto anyone about having it replaced again. It was purchased from Byron Bay. We’re not happy as it should be lasting a lot longer than a few months

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationByron bay
See all answers
1 comment
Lyn
Lyn

since submitting this review I have been contacted by the store and they are sending a new piece

Janine C

Janine CSouth East Queensland, QLD

  • 2 reviews
  • 1 like

LOVE! LOVE! LOVE!

published

I purchased the BioChef Axis Cold pressed Juicer 2 weeks ago.
I can’t speak highly enough of this company. Amazing, understanding, informative and kind customer service.
And I must add patient, as being new to juicing I asked a lot of questions and Michelle was wonderful.
Great juicer, great warranty, dry pulp, glorious healthy juice, so easy to use and cleanup is a breeze. Sorbet is amazing and I’m looking forward to making peanut butter, pesto and salsa.
YIPEEE!! I’m on the road to health!
Thank you Vitality 4 Life!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVitality 4 Life Byron Bay
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1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Dear Janine, thank you so much for your very positive feed back, we are here to help. Enjoy your new juicer and your lust for health..Warmest Regards Vitalty4Life :o)

Rob

RobGreater Melbourne (Outer), VIC

Atlas power blender a Top, top machine

published

I've just bought mine, and have given it a full workout on all functions, including the ice blocks. When the manufacturers say it's quiet, they mean it. Also, a distinct lack of vibration. Now, lifting the jug on and off. I suspect that no-one has a better design. The speed? Well, "bloody fast" sums it up. Ah, one last comment. The soup function, and I do mean a "proper full blown one". Hot, and ready to drink/slurp etc. in a few mins. I guess you can say I like the "Beast," as I now refer to it.... final note. Do'nt forget to get the optional "Dry jug". A bit of an e ssential.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationAppliance online
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1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Rob, that is fantastic news. We are so happy you are enjoying your blender. This makes me want to purchase one for my home :o) Enjoy your week. Bec Vitality4Life

Darryl S.

Darryl S.South East Queensland, QLD

Incredible Customer Support!

published

Purchased a BioChef Blender from these fellas, and unfortunately have had a couple minor issues with it. After contacting them, they swiftly sent out a replacement unit under warranty - no questions asked! Super simple, quick, and an absolute pleasure to communicate with!

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Dear Darryl, thank you so much for your positive feed back it is so rewarding when we hear it from our customers. Please dont hesitate to contact us anytime. Vitality4life Team.

Sophie

SophieSydney, NSW

Biochef Atlas Power Blender

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVitality4life.com.au
See all answers
1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
Shazzamack

ShazzamackMid North Coast, NSW

  • 2 reviews

I LOVE the BIOCHEF DEHYDRATORS!!!

published

I have just purchased my 3rd Biochef dehydrator from Vitality4life & I cannot speak more highly of these products & the company itself. I have 2 x 10 tray Arizona dehydrators & recently purchased a 16 tray commercial dehydrator, which are all amazing & exactly as described. I have also found the staff at Vitality4life to be excellent when I phone up with a query. Their knowledge & helpful responses are always correct & that's why I will continue to support Vitality4life. It's a great company selling great products. After sales service is exceptional.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationByron Bay/Ballina NSW
See all answers
1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
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Item not delivered

published

I’ve been trying to contact Vitality 4life for the past 10days, no one ever answers the calls or respond emails. i bought a blender on the 8th of April, and never heard of them again, no shipping confirmation or any updates. I hope to hear from them soon, cause its feeling like a scam so far. **UPDATE.
Vitality 4life has contacted me and were helpful in sorting this out, i was able to pick up the blender from my local courier office.

Incentivised ReviewNo
1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
  • Verified customer

No support after 7 years!

published

Bought oscar neo DA1000 back in 2011. 2018 Oct, parts started failing. Requested replacement options. Initially, there were some emails asking for details. However, after I've notified them about more parts failing, they did not reply nor respond to my emails. Disappointed. Indifferent customer service.

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Air purifiers are fantastic!!

published

Have bèen using 2 of their Air purifiers for some years- FANTASTIC machines .The. local retailer I approached for info to get replacement hepa filters - could not speak more highly of these people. A staff member is currently trying to source them for me. The air purifiers which do a great job are much better than onother machine we purchased locally ....... for double the cost.Have had difficulty procuring filters- thru no fault of VITALITY 4 LIFE.

Fantastic Juicer & service!!

published

I ordered the Bio Chef Atlas Cold Press & honestly I am blown away. Fantastic appliance, easy to use, high yield & easy to clean. SOOOO impressed with everything about this machine, honestly cannot rave highly enough about it, I am in love!!!

  • Verified customer

Bad customer service

published

I love my new biochef atlas juicer, but I have no bill for it!? Nothing in the box and no one responded to my message about that... very disappointed about that because I can't subscribe to the warranty. I need help at first because I misspelled my email address and I was unable to know the confirmation number or the tracking number... vitality 4life UK help me with the tracking number and they was really efficient, but vitality 4life USA have a bad customers support... I did not give 0 because I love the juicer and UK was really nice to me, but, since I bought it from USA, I'm scared to have no one to help me if the product is defect...

What a great, ethical and easy to deal with company

published

I have been very happy with the service I received from this company and would not hesitate in buying another of their products.
Very impressed with the customer service.

1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
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Emma

Emmabyron bay

BIOCHEF BLENDER

published

The bearings in my biochef blender had gone and there was oil spitting out, I phoned up and then went down to the warehouse that is near me and they checked it and replaced the bearings, very quick and efficient plus all the staff real friendly and helpful, then I found the jug leaking, around where the bearings sit, so I went back got a jug replacement on the spot, very happy w their service, how quickly they got it sorted and happy to help you out. Plus awesome products!

1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

I love my new Wunda Chair

published

I finally have my own Wunda Chair and can now do Pilates at home. Thanks, for great service, great product. I'm off to do another workout!!!

1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Jacqueline, we couldn't be more pleased for you, and wish you many more fantastic workouts on the Wunda chair! Have a beautiful day, The Vitality 4 Life Team

Mls

MlsCoonabarabran

  • 7 reviews
  • 2 likes

After Service is a bit slack

published

The filters on my Oscar neo split and I need replacement. I ask the customer service team to forward me the link for the actual part to make it easier - I’m spending money with them so you’d think this would be straight forward - but so far it’s taken 2 emails and over a day. Could be better.

1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Bamboo dinnerware

published

Bought the mixed set to go camping, delivered two days earlier than expected. Love the earthy colours, much nicer feel than melamine or enamel alternatives and worked out so much cheaper than ones in major camping/outdoors stores.

1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
Emily B.

Emily B.Melbourne

  • Verified customer

False advertising.

published
1 comment
Vitality 4 Life
Vitality 4 LifeVitality 4 Life
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Questions & Answers

Arul

Arulasked

Hi There,

I purchased the BioChef Synergy Slow Juicer / Cold Press Juicer / Juice Extractor Red and the filter has been cracked after a year of use. I would like to purchase the additional fine filter for the juicer. I tried contacting the support help line 1800802924 and also sent an email to support@vitality4life.com but no response for last 2 months.

Thanks
Arul

1 answer
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi there Arul our phones are open Mon/Tues/Thurs/Fri 10-3pm. We did have some issues during Covid and we are so sorry for any delay. Please try and contact us again and we can replace your juicing strainer. Regards Bec V4L

Rita D

Rita Dasked

I ordered aquqsana water filter 8/11/119 order number 100034306 and the taps leak
May I have replacement tap fittings as is faulty?
Name is Rita Di Noia
Address is [details removed]

3 answers
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Rita we are sorting this out for you now, warm Regards Bec V4L

Rita D
Rita D

It may need an old tap fitting
Thank you

Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Rita this has been sorted. Sending you some parts today. Regards Bec V4L

Bertha g.

Bertha g.asked

I need to buy tritan filter .I'am Houston Texas.What I do?.thanks

1 answer
Vitality 4 Life
Vitality 4 LifeVitality 4 Life

Hi Bertha, could you kindly contact our USA customer support at info@vitality4life.com that way they can have your email address and contact you from there to sort you out a new filter. Warm Regards Vitality4life.

Get an answer from our members and Vitality 4 Life representatives

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