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This is perfect! Especially that I now appear to be working at home on a permanent basis!
The Foldable Reformer looks professional, works beautifully and was relatively easy to assemble, and the back up from Michaela was excellent! The fact that I can fold it up is an added bonus, and would totally recommend it to anybody who wants to exercise at home!
Great customer service
Fortunately I dealt with Michaela of Customer Service on the issues I encountered with my new juicer. She was approachable and savvy in handling my queries and also provided effective solutions.
Outstanding Customer Service - beat juicer ever - easy to use - clean - slow juicer
Axis Compact Juicer.
I was looking for a slow juicer to produce quality fresh cold press juice that would maintain the nutritional quality of the fruit and veg used.
The machine is super easy to use, producing quality juice (slight pulp) even easier to clean.
Michaela offered outstanding customer service from the first phone call to arranging delivery and answering all my questions.
A compact juicing powerhouse
Great quality. Compact enough to leave on the bench. Easy clean! Love the way the jug skims off the foam.
I bought two dehydrators a while back, unfortunately both of them have now had some faults happening. As this was within warranty I made contact and spoke to Michaela. The normal turn around to fix the problem would normally be between 1 to 2 weeks however after explaining my situation and that I needed them working ASAP she organised the issue to be resolved within 2 days. I cannot thank this young lady enough. The customer service was second to none.
Axis is the BEST juicer I've see owned
I didn't like the first juicer I received so I reached and Michaela happily offered me a full refund or a better option after I explained what I didn't like. Hence I swapped over for the Axis as I juice celery everyday. Well it's been amazing - a horizontal action is definitely better for fibrous vegetable like celery and kale. I'm hooked - thank you Michaela!!!
Big Chef Juicer
Front end cracks using Carrots!
Replaced it once Over $180,
Need to replace part 2 of the drum again. A lot cheaper but out of stock at Vitality 4 Life, where I bought the item. Unable to find one online
5/5 Excellent customer service - highly recommend
Had to send an item to their service centre in NSW for repair. Their customer service representative made the process as seamless as possible, keeping in touch all the way through. I had various questions and she was able to quickly answer these. The company was very transparent with regards to charges and what was going to happen next. In the beginning I was concerned about how all of this was going to pan out but my mind has been put at ease.
I highly recommend Vitality4Life to anyone looking to purchase home appliances/goods. Know that if there is a problem with your product you will not be left hanging.
Review collected in partnership with Vitality 4 Life
The reviewer stated that an incentive was offered for this review
This company has great customer service and products that are great.
Just bought a Bio-Chef oil press, and although there were a few hiccups, all it took was taking it apart, unplugging it and restarting. I love the machine - and I have bought several other good products from this company (foldable Pilates and the Oscar) all with exceptional customer service.
Best Composter you’ll ever own!
Website purchasing was a breeze.
Shipping: Ordered Monday Midday, delivered to Schofields, Sydney Wednesday morning.
Jora 270 Composter assembled within a short time, positioned, loaded with ready food scraps and fine woody mulch. Steaming Hot the next morning!
We bought an Oscar Neo back in 2013 and have used it nearly every 3rd day since . Last month the gearbox seized up . After only 1 phone call and 1 email I posted it to the advised service address. It took about 2 weeks and we now have our Oscar Neo back with a new gearbox and bearings installed.Our only cost was postage to the service centre . Well done Vitality 4 Life for your excellent service and warranty with no hassle at all . Thank you .
Sauna purchased: Honest review, buy with caution from this seller, poor products and worst service.
This is an honest review of my experience. I bought a sauna only a few weeks ago over christmas. I received it quickly. It took about 4 hours of two people to put it up (not 30mins as per their website). The sides were very bowed, much like other people have said. There are still gaps in the bottom corners, I have no idea if that would impact performance. Anyway I could deal with that however went to turn it on and nothing. Checked all the wiring and nothing. Contacted them and again redid the wiring as they suggested, even getting a friend to ...check it out. They said they would send spare parts to replace the power box (top) and side controller (side panel) that I would have to now take off the old sauna and replace, effectively replacing the main parts of the sauna before I had even got it to turn on. After many back and forth I said I just wanted a refund. They said only would they accept a refund after taking a $20 restocking fee, as if this was a regular refund. I would then have to spend another 4 hours taking down and trying to repack back to new. They did not seem to understand that they sent me a defective product that would not even turn on and keep saying these things happen and they only have an obligation to repair or troubleshoot with me. They seem to know the exact issue and said " Which in most instances will rectify the problem." to me so I dont think this is an isolated instance. I dont expect to spend so much and have it not even turn on, does not say much for the quality of their products or their ability to last. I simply wanted a full refund for a product that will not work.
Hayley is a star
Superb service from Hayley the whole way through from ordering to post purchase service. A real pleasure. I prefer to communicate via web and email at all times of the day, and I love companies that allow this.
After having to cancel my order I was promised the refund would be sitting in my account within 3 days. Over one week later this still had not occurred. After many phone calls later I finally spoke with a lady named Hayley who was utmost professional, efficient and well mannered. Hayley resolved the issue for me within the hour. Thank you Hayley for your professionalism and efficiency. You are an asset to this company!
I placed a telephone order replacement parts for my now quite old Oscar 900 juicer. The customer service officer, Michelle, was highly knowledgeable and super helpful. She was able to help me name all the parts (not a straightforward task!) and all arrived in record time. Thank you!
Questions & Answers
I have bought a product from yourselves which is not working I have tried numerous ways to contact you to nothing???
Hi Kelly! I am very sorry that you have not been able to get in touch. Have you emailed our support centre at email@example.com ? I will be more than happy to look in to this for you. Kind regards, Hayley
I purchased the BioChef Synergy Slow Juicer / Cold Press Juicer / Juice Extractor Red and the filter has been cracked after a year of use. I would like to purchase the additional fine filter for the juicer. I tried contacting the support help line 1800802924 and also sent an email to firstname.lastname@example.org but no response for last 2 months.
Hi there Arul our phones are open Mon/Tues/Thurs/Fri 10-3pm. We did have some issues during Covid and we are so sorry for any delay. Please try and contact us again and we can replace your juicing strainer. Regards Bec V4L
I ordered aquqsana water filter 8/11/119 order number 100034306 and the taps leak
May I have replacement tap fittings as is faulty?
Name is Rita Di Noia
Address is [details removed]
Hi Rita we are sorting this out for you now, warm Regards Bec V4L
It may need an old tap fitting
Hi Rita this has been sorted. Sending you some parts today. Regards Bec V4L
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