Incredible Customer Support!
Purchased a BioChef Blender from these fellas, and unfortunately have had a couple minor issues with it. After contacting them, they swiftly sent out a replacement unit under warranty - no questions asked! Super simple, quick, and an absolute pleasure to communicate with!
Biochef Atlas Power Blender
I love how the dry jug blends whole nuts into the smoothest butter in just 30 seconds. My previous 600 watt food processor took over 10 minutes to get nuts to that consistency. The dry jug processes cinnamon sticks down to the finest powder in less than 1 minute. The dry jug’s brilliant ‘rotating lid with 2 internal prongs will – with a bit of hand-twisting action from the top – keep the larger and smaller pieces of food moving evenly around the blades, allowing you to get that perfectly smooth nut butter/fine cinnamon dust (etc) in minimal time. The spatula provided is perfect for the job of removing food from the blender, so there is almost no food waste. I called to ask questions on two occasions prior to purchasing, and staff were very patient and helpful. 5 stars all round.
I LOVE the BIOCHEF DEHYDRATORS!!!
I have just purchased my 3rd Biochef dehydrator from Vitality4life & I cannot speak more highly of these products & the company itself. I have 2 x 10 tray Arizona dehydrators & recently purchased a 16 tray commercial dehydrator, which are all amazing & exactly as described. I have also found the staff at Vitality4life to be excellent when I phone up with a query. Their knowledge & helpful responses are always correct & that's why I will continue to support Vitality4life. It's a great company selling great products. After sales service is exceptional.
Item not delivered
I’ve been trying to contact Vitality 4life for the past 10days, no one ever answers the calls or respond emails. i bought a blender on the 8th of April, and never heard of them again, no shipping confirmation or any updates. I hope to hear from them soon, cause its feeling like a scam so far. **UPDATE.
Vitality 4life has contacted me and were helpful in sorting this out, i was able to pick up the blender from my local courier office.
No support after 7 years!
Bought oscar neo DA1000 back in 2011. 2018 Oct, parts started failing. Requested replacement options. Initially, there were some emails asking for details. However, after I've notified them about more parts failing, they did not reply nor respond to my emails. Disappointed. Indifferent customer service.
Air purifiers are fantastic!!
Have bèen using 2 of their Air purifiers for some years- FANTASTIC machines .The. local retailer I approached for info to get replacement hepa filters - could not speak more highly of these people. A staff member is currently trying to source them for me. The air purifiers which do a great job are much better than onother machine we purchased locally ....... for double the cost.Have had difficulty procuring filters- thru no fault of VITALITY 4 LIFE.
Fantastic Juicer & service!!
I ordered the Bio Chef Atlas Cold Press & honestly I am blown away. Fantastic appliance, easy to use, high yield & easy to clean. SOOOO impressed with everything about this machine, honestly cannot rave highly enough about it, I am in love!!!
Bad customer service
I love my new biochef atlas juicer, but I have no bill for it!? Nothing in the box and no one responded to my message about that... very disappointed about that because I can't subscribe to the warranty. I need help at first because I misspelled my email address and I was unable to know the confirmation number or the tracking number... vitality 4life UK help me with the tracking number and they was really efficient, but vitality 4life USA have a bad customers support... I did not give 0 because I love the juicer and UK was really nice to me, but, since I bought it from USA, I'm scared to have no one to help me if the product is defect...
What a great, ethical and easy to deal with company
I have been very happy with the service I received from this company and would not hesitate in buying another of their products.
Very impressed with the customer service.
The bearings in my biochef blender had gone and there was oil spitting out, I phoned up and then went down to the warehouse that is near me and they checked it and replaced the bearings, very quick and efficient plus all the staff real friendly and helpful, then I found the jug leaking, around where the bearings sit, so I went back got a jug replacement on the spot, very happy w their service, how quickly they got it sorted and happy to help you out. Plus awesome products!
I love my new Wunda Chair
I finally have my own Wunda Chair and can now do Pilates at home. Thanks, for great service, great product. I'm off to do another workout!!!
After Service is a bit slack
The filters on my Oscar neo split and I need replacement. I ask the customer service team to forward me the link for the actual part to make it easier - I’m spending money with them so you’d think this would be straight forward - but so far it’s taken 2 emails and over a day. Could be better.
Bought the mixed set to go camping, delivered two days earlier than expected. Love the earthy colours, much nicer feel than melamine or enamel alternatives and worked out so much cheaper than ones in major camping/outdoors stores.
I bought this juicer specifically because it boasted a 'pulp-free' juice, however this is certainly not the case.
It does create far less wastage than my old centrifugal juicer, however the pulp quantity is much the same.
I contacted Vitality 4 Life straight away after first use and received a handful of emails over the proceeding weeks asking me questions, basically trying to find a way to blame me for the pulp - that somehow I was doing it wrong and the pulp was caused by my mistakes.
I sent photos and even a video of the juicer working and the resulting pulp and was told I was doing everything correctly, the juicer was working as it should and someone will get back to me with a resolution.
Never heard back.
I think the way the product is advertised is very misleading. It produces a lot of pulp, it DOES produce foam and it's a pain to clean, particularly the filter piece.
Do I recommend this juicer? No. It's overpriced and does not perform the way it's advertised to.
Best equipment purchase in our home!
We have done a lot of buying this year and over the years in general but I have to say this Sirena is by far the best purchase. I was amazed at the amount of dirty it was able to remove from the carpet. I also really like the 'air cleaning' and the fragrance usage of the system, running it on low power. The only minor negative is you wouldn't leave it running at night in a bedroom with occupants sleeping because it is still quite noisy.
Purchase wise, it was painless and efficient. Vitality4Life is not one of those who would pressurise you to try and force you to buy. They explain things to you and answer your questions without being aggressive. A lady by the name of Alysia McIntyre was very good and helpful.
Price wise, much cheaper than the Rainbow and yet it works exactly the same way with the same quality of the system and accessories. I didn't know about Sirena and we had a Rainbow salesman coming into our home to give us a demo (my wife knew someone from work who introduced her to the salesman). I was impressed but the guy was forcing me to produce $5000 to buy and despite me explaining that I was broke and wasn't ready to buy even on finance interest arrangement (which would cost even more), he was relentless and was quite aggressive, he was also forcing me to produce 10 friends names and their contact details, which I declined to give without their consent. Anyway after a long time, I eventually prevailed and told him to leave. Then after Googling to read about reviews, I discovered the Sirena which had more positive reviews. I then learned about the Rainbow's aggressive sales pitch from disgruntled customers. Happy to say, I'm glad I discovered the Sirena (ethical sales pitch; cheaper and yet same capability).
Lucy Van P
HONEST RELIABLE FRIENDLY SERVICE VERY COMPETITIVELY PRICED
I must say from the competitively priced vitamins to definately the best priced heavy equipment this company is one to beat. The service is what is most impressive. I bought an expensive exercise machine and saved alot just by finding this site. I had it for about six months, and it did the job, it really did work well, however there was a terrible problem with a noise coming from within. I even put off contacting the company as i was not just in the mood for excuses and more excuses as with most companies and just having to argue just to have inferior product dealt with, ie it's is "Never their fault." Instead when finally phoning I had NONE OF THAT! COLLEEN told me that was not good enough, and just to ship it back postage free they supplied the label and they would ensure the problem was corrected and if not they would just replace the machine.
About a week later they advised me that the machine was indeed faulty and they no longer had that model so would replace it with later model, which happened to be a fair bit more expensive. A few days later it arrived, way even better machine, faster does even twice the job of the other. Everyone with whom i spoke even when had a question here and there were helpful and sincere. A rare breed i say!! Thank you Colleen and staff at Vitality 4 Life for excellent customer experience. will keep recommending if they need what you have. Unsure if this is a family business but reminds me of such when integrity in business meant something.
Still going after 10+ years
I bought the oscar a long time ago, it was an expensive investment but after over 10 years of weekly juicing it is still going as good as the day I bought it, 3 sons look forward to juicing day as they have grown up with it, I have my secret green juice that everyone asks for when they feel sick ❤️ My oscar
Received promptly. Easy to assemble and clean. Was quicker at juicer than expected, but thought the chute could be a bit bigger. Great job with wheatgrass. Yet to try pasta and nuts. Very pleased.
Low Gforce weak machine
Tried this machine and felt no exercise benefits cheap machine just like all the rest of them only giving a massage effect :(
Reformer + Long box - service like no other
I recently purchased a Reformer from Vitality 4 Life. Despite major flooding due to Cyclone Debbie, I recieved the product within 1 week. Michelle (sales rep) was prompt with her emails and extremely helpful in answering all of my questions. When the reformer arrived it was unfortunately damaged either through transport or packaging at a warehouse level. Straight away I emailed Michelle with accompanying photo eveidence to which she responded with a mutually agreeable benefit of me receiving a reformer long box (value 150.00) absolutely free as compensation. This too arrived within 1 week.
The service and handling of this order was not only professional, but extremely helpful. I would recommend Vitality 4 Life and its employees to anyone. Thank you so much for a quality product and service!
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