Vitality 4 Life

I’ve been trying for almost 2 weeks just to simply order strainers for my juicer from this company and talk about run around very difficult to deal with the after sales team the customer service is always very poor and confused

Purchased a dehydrator 8 months ago. It has now failed (possibly a broken heating element; it only blows cold air now) and this company is responsible for servicing the repair/replacement of the machine. I first contacted the company via email (phone calls aren't answered nor go to voioce mail; they just ring out), on the 27-3-22, including the original invoice. I was sent a generic "thankyou for your email, we are busy at the moment" email. Then nothing. Then I sent another email on the 1-4-22. On the 6th I recieived an email requesting again ...

I researched pilates reformer beds for a long time and am so happy I purchased the Foldable Pro Pilates Reformer through Vitality 4 Life. The customer service from Joy was exceptional. Despite initially being out of stock, Joy let me know promptly when the reformer was available and the delivery was very quick. It was very easy to assemble. My only frustration was that some screws were missing but Joy was quick to respond and I was generously compensated for the inconvenience. I am using the reformer every day and loving how easy it is to use a...

The Foldable Reformer looks professional, works beautifully and was relatively easy to assemble, and the back up from Michaela was excellent! The fact that I can fold it up is an added bonus, and would totally recommend it to anybody who wants to exercise at home!

Fortunately I dealt with Michaela of Customer Service on the issues I encountered with my new juicer. She was approachable and savvy in handling my queries and also provided effective solutions.

Axis Compact Juicer.

I was looking for a slow juicer to produce quality fresh cold press juice that would maintain the nutritional quality of the fruit and veg used.

The machine is super easy to use, producing quality juice (slight pulp) even easier to clean.

Michaela offered outstanding customer service from the first phone call to arranging delivery and answering all my questions.

Great quality. Compact enough to leave on the bench. Easy clean! Love the way the jug skims off the foam.

I bought two dehydrators a while back, unfortunately both of them have now had some faults happening. As this was within warranty I made contact and spoke to Michaela. The normal turn around to fix the problem would normally be between 1 to 2 weeks however after explaining my situation and that I needed them working ASAP she organised the issue to be resolved within 2 days. I cannot thank this young lady enough. The customer service was second to none.

I didn't like the first juicer I received so I reached and Michaela happily offered me a full refund or a better option after I explained what I didn't like. Hence I swapped over for the Axis as I juice celery everyday. Well it's been amazing - a horizontal action is definitely better for fibrous vegetable like celery and kale. I'm hooked - thank you Michaela!!!

Front end cracks using Carrots!
Replaced it once Over $180,
Need to replace part 2 of the drum again. A lot cheaper but out of stock at Vitality 4 Life, where I bought the item. Unable to find one online

Had to send an item to their service centre in NSW for repair. Their customer service representative made the process as seamless as possible, keeping in touch all the way through. I had various questions and she was able to quickly answer these. The company was very transparent with regards to charges and what was going to happen next. In the beginning I was concerned about how all of this was going to pan out but my mind has been put at ease.

I highly recommend Vitality4Life to anyone looking to purchase home appliances/goods. Know that if there is a problem with your product you will not be left hanging.

Just bought a Bio-Chef oil press, and although there were a few hiccups, all it took was taking it apart, unplugging it and restarting. I love the machine - and I have bought several other good products from this company (foldable Pilates and the Oscar) all with exceptional customer service.

Website purchasing was a breeze.
Shipping: Ordered Monday Midday, delivered to Schofields, Sydney Wednesday morning.
Jora 270 Composter assembled within a short time, positioned, loaded with ready food scraps and fine woody mulch. Steaming Hot the next morning!

Amazing!

We bought an Oscar Neo back in 2013 and have used it nearly every 3rd day since . Last month the gearbox seized up . After only 1 phone call and 1 email I posted it to the advised service address. It took about 2 weeks and we now have our Oscar Neo back with a new gearbox and bearings installed.Our only cost was postage to the service centre . Well done Vitality 4 Life for your excellent service and warranty with no hassle at all . Thank you .

Superb service from Hayley the whole way through from ordering to post purchase service. A real pleasure. I prefer to communicate via web and email at all times of the day, and I love companies that allow this.