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Vitality 4 Life
harr009South Australia
Sauna purchased: Honest review, buy with caution from this seller, poor products and worst service.
This is an honest review of my experience. I bought a sauna only a few weeks ago over christmas. I received it quickly. It took about 4 hours of two people to put it up (not 30mins as per their website). The sides were very bowed, much like other people have said. There are still gaps in the bottom corners, I have no idea if that would impact performance. Anyway I could deal with that however went to turn it on and nothing. Checked all the wiring and nothing. Contacted them and again redid the wiring as they suggested, even getting a friend to ...Read more
check it out. They said they would send spare parts to replace the power box (top) and side controller (side panel) that I would have to now take off the old sauna and replace, effectively replacing the main parts of the sauna before I had even got it to turn on. After many back and forth I said I just wanted a refund. They said only would they accept a refund after taking a $20 restocking fee, as if this was a regular refund. I would then have to spend another 4 hours taking down and trying to repack back to new. They did not seem to understand that they sent me a defective product that would not even turn on and keep saying these things happen and they only have an obligation to repair or troubleshoot with me. They seem to know the exact issue and said " Which in most instances will rectify the problem." to me so I dont think this is an isolated instance. I dont expect to spend so much and have it not even turn on, does not say much for the quality of their products or their ability to last. I simply wanted a full refund for a product that will not work.Similar opinion? Write a review on ProductReview.com.au!
Hayley is a star
Superb service from Hayley the whole way through from ordering to post purchase service. A real pleasure. I prefer to communicate via web and email at all times of the day, and I love companies that allow this.
1 comment
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Susie Q.Sydney, NSW
customer service
After having to cancel my order I was promised the refund would be sitting in my account within 3 days. Over one week later this still had not occurred. After many phone calls later I finally spoke with a lady named Hayley who was utmost professional, efficient and well mannered. Hayley resolved the issue for me within the hour. Thank you Hayley for your professionalism and efficiency. You are an asset to this company!
1 comment
Vitality 4 LifeVitality 4 Life
Hi Suzie, Thank you very much for your nice words. It was a pleasure to assist you. Warm Regards, Hayley
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YolandaSouth East Queensland, QLD
Excellent service
I placed a telephone order replacement parts for my now quite old Oscar 900 juicer. The customer service officer, Michelle, was highly knowledgeable and super helpful. She was able to help me name all the parts (not a straightforward task!) and all arrived in record time. Thank you!
1 comment
Vitality 4 LifeVitality 4 Life
Hi Yolanda..... thank you so much for the positive feedback. I will pass this on to Michelle she will be quite chuffed. Hope you go well with all your new parts and are back juicing again. Best regards Bec V4L
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Lyn
- 3 reviews
- 2 likes
FAULTY JUICING STRAINER
We purchased our Oscar Neo on 12th June last year. We had the strainer replaced five months later because it cracked. The new one has also cracked and we have not been able to get onto anyone about having it replaced again. It was purchased from Byron Bay. We’re not happy as it should be lasting a lot longer than a few months
1 comment
since submitting this review I have been contacted by the store and they are sending a new piece
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Janine CSouth East Queensland, QLD
- 3 reviews
- 1 like
LOVE! LOVE! LOVE!
I purchased the BioChef Axis Cold pressed Juicer 2 weeks ago.
I can’t speak highly enough of this company. Amazing, understanding, informative and kind customer service.
And I must add patient, as being new to juicing I asked a lot of questions and Michelle was wonderful.
Great juicer, great warranty, dry pulp, glorious healthy juice, so easy to use and cleanup is a breeze. Sorbet is amazing and I’m looking forward to making peanut butter, pesto and salsa.
YIPEEE!! I’m on the road to health!
Thank you Vitality 4 Life!!
1 comment
Vitality 4 LifeVitality 4 Life
Dear Janine, thank you so much for your very positive feed back, we are here to help. Enjoy your new juicer and your lust for health..Warmest Regards Vitalty4Life :o)
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RobGreater Melbourne (Outer), VIC
Atlas power blender a Top, top machine
I've just bought mine, and have given it a full workout on all functions, including the ice blocks. When the manufacturers say it's quiet, they mean it. Also, a distinct lack of vibration. Now, lifting the jug on and off. I suspect that no-one has a better design. The speed? Well, "bloody fast" sums it up. Ah, one last comment. The soup function, and I do mean a "proper full blown one". Hot, and ready to drink/slurp etc. in a few mins. I guess you can say I like the "Beast," as I now refer to it.... final note. Do'nt forget to get the optional "Dry jug". A bit of an e ssential.
1 comment
Vitality 4 LifeVitality 4 Life
Hi Rob, that is fantastic news. We are so happy you are enjoying your blender. This makes me want to purchase one for my home :o) Enjoy your week. Bec Vitality4Life
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Darryl S.South East Queensland, QLD
Incredible Customer Support!
Purchased a BioChef Blender from these fellas, and unfortunately have had a couple minor issues with it. After contacting them, they swiftly sent out a replacement unit under warranty - no questions asked! Super simple, quick, and an absolute pleasure to communicate with!
1 comment
Vitality 4 LifeVitality 4 Life
Dear Darryl, thank you so much for your positive feed back it is so rewarding when we hear it from our customers. Please dont hesitate to contact us anytime. Vitality4life Team.
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SophieSydney, NSW
Biochef Atlas Power Blender
I love how the dry jug blends whole nuts into the smoothest butter in just 30 seconds. My previous 600 watt food processor took over 10 minutes to get nuts to that consistency. The dry jug processes cinnamon sticks down to the finest powder in less than 1 minute. The dry jug’s brilliant ‘rotating lid with 2 internal prongs will – with a bit of hand-twisting action from the top – keep the larger and smaller pieces of food moving evenly around the blades, allowing you to get that perfectly smooth nut butter/fine cinnamon dust (etc) in minimal tim...Read more
e. The spatula provided is perfect for the job of removing food from the blender, so there is almost no food waste. I called to ask questions on two occasions prior to purchasing, and staff were very patient and helpful. 5 stars all round.1 comment
Vitality 4 LifeVitality 4 Life
HI Sophie, thank you so much for letting us know how much you are enjoying your Blender. We love to hear positive feed back from our customers (and sometimes the not so positive :o) as this helps us i... Read more
mprove our products and keeps us giving our customers the best products we can. Enjoy your blending. Warm Regards Vitality4life Team.Similar opinion? Write a review on ProductReview.com.au!
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ShazzamackMid North Coast, NSW
- 2 reviews
I LOVE the BIOCHEF DEHYDRATORS!!!
I have just purchased my 3rd Biochef dehydrator from Vitality4life & I cannot speak more highly of these products & the company itself. I have 2 x 10 tray Arizona dehydrators & recently purchased a 16 tray commercial dehydrator, which are all amazing & exactly as described. I have also found the staff at Vitality4life to be excellent when I phone up with a query. Their knowledge & helpful responses are always correct & that's why I will continue to support Vitality4life. It's a great company selling great products. After sales service is exceptional.
1 comment
Vitality 4 LifeVitality 4 Life
Dear Shazzamack, thank you so much for your lovely review. We will endeavor to uphold your opinion :o) and are only too happy to help any time with any questions or issues you have now and anytime. We... Read more
love to help our customers to get the most out of their special purchases. Good Health to all. Vitality4Life team.Similar opinion? Write a review on ProductReview.com.au!
Item not delivered
I’ve been trying to contact Vitality 4life for the past 10days, no one ever answers the calls or respond emails. i bought a blender on the 8th of April, and never heard of them again, no shipping confirmation or any updates. I hope to hear from them soon, cause its feeling like a scam so far. **UPDATE.
Vitality 4life has contacted me and were helpful in sorting this out, i was able to pick up the blender from my local courier office.
1 comment
Vitality 4 LifeVitality 4 Life
Hi Mariana, I am very sorry that you felt this way, as I understand it was all sorted by my colleague Avril and that you collected your blender from the shipping warehouse today. I understand that Av... Read more
ril lodged an inquiry with the courier for you and has followed up on this matter. If there is anything else we can do for you please let us know. With very best wishes, Vitality 4 LifeSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
No support after 7 years!
Bought oscar neo DA1000 back in 2011. 2018 Oct, parts started failing. Requested replacement options. Initially, there were some emails asking for details. However, after I've notified them about more parts failing, they did not reply nor respond to my emails. Disappointed. Indifferent customer service.
1 comment
Vitality 4 LifeVitality 4 Life
Hi TM Chan, I have sent you private message. And again we apologize for this experience, we do support our warranty and our customers. We really value your input and hope this doesn't happen again. Pl... Read more
ease contact us on support@vitality4life.com Vitality4Life Team.Similar opinion? Write a review on ProductReview.com.au!
Air purifiers are fantastic!!
Have bèen using 2 of their Air purifiers for some years- FANTASTIC machines .The. local retailer I approached for info to get replacement hepa filters - could not speak more highly of these people. A staff member is currently trying to source them for me. The air purifiers which do a great job are much better than onother machine we purchased locally ....... for double the cost.Have had difficulty procuring filters- thru no fault of VITALITY 4 LIFE.
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Fantastic Juicer & service!!
I ordered the Bio Chef Atlas Cold Press & honestly I am blown away. Fantastic appliance, easy to use, high yield & easy to clean. SOOOO impressed with everything about this machine, honestly cannot rave highly enough about it, I am in love!!!
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Marylène DuboisGranb
- Verified customer
Bad customer service
I love my new biochef atlas juicer, but I have no bill for it!? Nothing in the box and no one responded to my message about that... very disappointed about that because I can't subscribe to the warranty. I need help at first because I misspelled my email address and I was unable to know the confirmation number or the tracking number... vitality 4life UK help me with the tracking number and they was really efficient, but vitality 4life USA have a bad customers support... I did not give 0 because I love the juicer and UK was really nice to me, but, since I bought it from USA, I'm scared to have no one to help me if the product is defect...
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What a great, ethical and easy to deal with company
I have been very happy with the service I received from this company and would not hesitate in buying another of their products.
Very impressed with the customer service.
1 comment
Vitality 4 LifeVitality 4 Life
Hi Karen, thank you so much for your kind review! I am very happy to hear that the service you received was nothing but positive. Please don't ever hesitate to contact us directly should you need assi... Read more
stance with anything at all :) Kind regards, Vitality 4 LifeSimilar opinion? Write a review on ProductReview.com.au!
Emmabyron bay
BIOCHEF BLENDER
The bearings in my biochef blender had gone and there was oil spitting out, I phoned up and then went down to the warehouse that is near me and they checked it and replaced the bearings, very quick and efficient plus all the staff real friendly and helpful, then I found the jug leaking, around where the bearings sit, so I went back got a jug replacement on the spot, very happy w their service, how quickly they got it sorted and happy to help you out. Plus awesome products!
1 comment
Vitality 4 LifeVitality 4 Life
Hi Emma, thank you for your lovely review. I am very glad to hear that we were able to help you resolve the problem with your blender in a timely manner. If you have any future queries please don't he... Read more
sitate to come by our Showroom in beautiful Byron Bay or by calling 1800 802 924. Regards, Sarah | Vitality 4 LifeSimilar opinion? Write a review on ProductReview.com.au!
I love my new Wunda Chair
I finally have my own Wunda Chair and can now do Pilates at home. Thanks, for great service, great product. I'm off to do another workout!!!
1 comment
Vitality 4 LifeVitality 4 Life
Hi Jacqueline, we couldn't be more pleased for you, and wish you many more fantastic workouts on the Wunda chair! Have a beautiful day, The Vitality 4 Life Team
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MlsCoonabarabran
- 12 reviews
- 2 likes
After Service is a bit slack
The filters on my Oscar neo split and I need replacement. I ask the customer service team to forward me the link for the actual part to make it easier - I’m spending money with them so you’d think this would be straight forward - but so far it’s taken 2 emails and over a day. Could be better.
1 comment
Vitality 4 LifeVitality 4 Life
Thank you for your review. We are so sorry to hear about your experience, and we have passed this on to our customer service team. Feedback is always welcomed so we can continue to strive to do the ... Read more
best for our customers. Do not hesitate to contact us in the future if you need anything, and we will be sure to handle the matter quickly and efficiently. Have a great day. The Vitality 4 Life TeamSimilar opinion? Write a review on ProductReview.com.au!
Bamboo dinnerware
Bought the mixed set to go camping, delivered two days earlier than expected. Love the earthy colours, much nicer feel than melamine or enamel alternatives and worked out so much cheaper than ones in major camping/outdoors stores.
1 comment
Vitality 4 LifeVitality 4 Life
Thanks for your review! We are so pleased that you are enjoying your Living Eco Dinnerware Set, it is indeed perfect for camping. If you love our Eco products, our Bamboo cutting board is also a rea... Read more
l hit: https://www.vitality4life.com.au/bamboo-cutting-board/. Have a great day, The Vitality 4 Life TeamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Kelly H.asked
I have bought a product from yourselves which is not working I have tried numerous ways to contact you to nothing???
1 answer
Vitality 4 LifeVitality 4 Life
Hi Kelly! I am very sorry that you have not been able to get in touch. Have you emailed our support centre at support@vitality4life.com ? I will be more than happy to look in to this for you. Kind regards, Hayley
Arulasked
Hi There,
I purchased the BioChef Synergy Slow Juicer / Cold Press Juicer / Juice Extractor Red and the filter has been cracked after a year of use. I would like to purchase the additional fine filter for the juicer. I tried contacting the support help line 1800802924 and also sent an email to support@vitality4life.com but no response for last 2 months.
Thanks
Arul
1 answer
Vitality 4 LifeVitality 4 Life
Hi there Arul our phones are open Mon/Tues/Thurs/Fri 10-3pm. We did have some issues during Covid and we are so sorry for any delay. Please try and contact us again and we can replace your juicing strainer. Regards Bec V4L
Rita Dasked
I ordered aquqsana water filter 8/11/119 order number 100034306 and the taps leak
May I have replacement tap fittings as is faulty?
Name is Rita Di Noia
Address is [details removed]
3 answers
Vitality 4 LifeVitality 4 Life
Hi Rita we are sorting this out for you now, warm Regards Bec V4L
It may need an old tap fitting
Thank you
Vitality 4 LifeVitality 4 Life
Hi Rita this has been sorted. Sending you some parts today. Regards Bec V4L
Details
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Vitality 4 LifeVitality 4 Life
Hi Pete, thank you very much for your review. We are very happy to hear that you are pleased with the service that you have received.