Vitamin Grocer

My order never arrived, and shipping isn’t even from Australia. It took almost 1 month for it to ship, and another month before I threatened to have the charge reversed before they responded to my email and refunded me

No issue happy customer – I usually order from iherb but they had no stock so I ordered from Vitamin Grocer shipping took a little longer than expected but I didn’t pay an exorbitant amount for postage. I wouldn’t hesitate to place another order with them I’ll just make sure I do it well in advance so I don’t run out of melatonin. These comments saying this company is a scam for god sake’s get yourself some psychological help you are seriously delusional.

Do not buy from here – Ordered six weeks ago and still didn't receive. Apparent tracking details have it leaving US weeks after ordering. Customer service non existent. Choose another company.

Good products_no problems – I ordered various strengths of Melatonin to try out and have found the products to be very good and effective. The order arrived in the estimated time, so I was happy with that and will soon be ordering from this site again.

Excellent online shopping experience – A great store, I have buying from them for a few years now, orders are usually shipped within a day, the prices are very reasonable for good quality items, it’s only $25.00 flat rate for shipping which includes full tracking to your door, they answer emails promptly, I would highly recommend this online shop.

Its legit – The website does mention that shipping/transport takes 14-20 days for delivery. so i was aware of this before the purchase. I ordered mine on the 12 Aug 2022 and it arrived 26 Aug 2022, so im pretty happy with that. Yet to actually sample the product but so far so good. Show details

Haven’t received product – It’s a scam I ordered melatonin And on the delivery tracker it’s saying it’s on it way and that it has made it to Australia but then it changes and saying it’s getting delivered again from the US iv been waiting over a month now so iv given up on the idea of getting my order or my money back so just a heads up with this site it’s not worth it!

FAKE SCAM Company - Not in Australia – This is a scam, the company is not in Australia, has no Australian arm or warehouse and most of the items on the site of interest is not allowed in via customs, the company won't cover anything stopped by customs or any fines for attempting to import restricted goods. How are these companies allowed to do this rubbish when they are required by… Read more

law to have an Australian business and physical location to operate an Australian website and business? Dodgy US scammers stay clear.

Credit card hacked too – After going on this website to order melatonin as it states this is an australian company, my pay pal account was hacked 2 weeks later. DO NOT ORDER THROUGH VITAMIN GROCER. Show details

Misleading – Ran out of melatonin and my usual company iHerb was out of stock. Being in Australia and wanting the product as quick as possible I purchased from this site, as it was listed as "Vitamin Grocer Australia" and also used an Australian website address. 11 days later I still don't have the product. Tracking says I have to wait another 11 days...as… Read more

it's on its way from the US! Needless to say I'm back on the iHerb site where the product is now in stock and I'll no doubt get their delivery before this one. Waste of time and money. I order products from US companies regularly...very annoying when a company pretends to be in Australia.

Misleading – Has Australia in the name and uses an .com.AU url but actually ships from the US and takes well over 3 weeks to get there. Doesn’t provide a tracking number either. Don’t waste your time or money

If I could give less I would :-( – Purchased 3 items from this company. I waited 2 weeks and did not even get a receipt for my purchase. I contacted the company through 2 different avenues and got completely ignored. No receipt, no shipping information, no response. I only spent $80 so didn’t loose a fortune but this close to Christmas it’s like a kick in the face. STAY AS FAR AWAY AS POSSIBLE Show details

Credit card hacked from this site – Could only pay via Paypal using credit card and obviously paypal was redirected to some hacked site and they got my details and fleeced me of $700

GREAT PRICES – I am extremely happy with my purchase from the Vitamin Grocer which arrived four weeks after I placed my order. Communication was excellent and the product is as described. I was made aware that the item would be posted from the US. I would definitely buy from them again. Show details

HAPPY WITH MY FIRST TIME ORDER – Easy to find & purchase what I wanted. Arrived quickly enough from USA. Happy with product & price, considering how expensive (& you need a prescription) Melatonin is here is AU. No hassle buying if you dont mind waiting for delivery. First time order & Will buy again. Show details

Not in Australia, despatch is from the US – Nearly 1 month to receive my order. Lucky to receive, after reading other reviews. Thought I was buying from an Australian company (website is a .com.au - not sure how the Aust domain name authority let that one slip through), despatching in Australia, should have read the fine print - which is now on their website. Products seem OK, although… Read more

over-packaged. I did request shipping updates but only received one that it had been despatched. Could have all been worse, I guess.

Extremely please with the shop. Always get my order in a timely manner. Would highly recommend – Easy to find what I was looking for. My shipping was free even though shipped from USA. Have ordered several times from them now and also recommended them to friends. Show details

What has happened to this Company – What has happened to this company. Received broken goods, incorrectly packed for sending. Have written three times. No reply. Do they not care anymore. Three bottles out of four arrived empty, contents dripping out of cardboard box.

it is a fraud – Purchased my order on September , it has been 3 month I have not get my items. I emailed them multiple times , but did not get any replies. obviously, lost my money

Actually legit – American based company using .com.au site address so seems a bit fishy but products came, they are definitely legit. Customer service is non existant but if you're after a product that's hard to get in Australia definitely go these guys. My order took a while to come but it came and I couldn't purchase what I needed in Australia so it was worth the wait.

Great service - very fast delivery – I placed an order on 15/8 for an item which was sourced from US. It arrived Friday last week - 3 Sept. Very pleased with the delivery time and quality of the product. Had some reservation after reading negative reviews, but my experience has been very good and I will use again.

Don’t touch these guys – I ordered some vitamins 6 weeks ago and it shows shipped from New York (they don’t state on the website that it will be coming from USA, so very misleading). Shipping shows it arrived in my country but there is no sign of the parcel and shipping number can’t be found. This company is dodgy as they come. Wish I had read these reviews. Lost money I couldn’t afford to lose.

Terrible service! – I purchased products on 6 May 2021 and have not received them. Customer service keeps blaming the shipping company, no accountability for their products not making it to customers in a timely fashion. DO NOT RECOMMEND

Dodgy - you won't receive your delivery, not sure it even existed – Very unhelpful, ordered products, took a month to come from America then disappeared when it reached Australia. They told me to visit local Aust Post which had no record, no attempt to deliver, now apparently I can only get refund when it gets returned to them as if that will happen. Been 2 months now, not getting my product or $75 anytime soon. Customer service seem to be used to this, not their problem it seems.

Do not buy from this company – Buyer beware. 5 full working days to even process an order, then ship. Unacceptable by today's standards. Shipping is suspect. 14-20 days is a gross overstatement of shipping time. Will never use vitamin grocer again Show details

$70 of stock never arrived. They ship from the US not AU as implied – Do not buy from this site: I placed an order for $70 worth of product in December that I wanted to give as Christmas gifts. When i looked up the tracking info, it said that order had been sent from the US and had cleared customs in AU, so i waited for the package to arrive and kept checking for an update. When it never arrived by February, i email… Read more

Vitamin Grocer who said they couldn't help me because it had been over 30 days since the order purchase. WORST SCU

I wish i read the other reviews before i bought from them – Bought over $70 worth of products. Were never delivered. Customer services was passive aggressive and hostile. no help. communication and delivery updates were non existent except for the notification that the item was finally shipped (3 weeks after purchase). Don't buy from them. I found another website that also ships internationally and had no issues with them and they had better pricing. Show details

My order (placed 10 months ago) never arrived – My order wasn't delivered. After 3 months of waiting (and no updates on their online tracking system), I emailed customer service, only to be told that they'd attempted to deliver it once, but couldn't enter my property. Then, with no communication to tell me that delivery had been attempted (not by post, email, phone, or on their online tracking… Read more

system), they sent the shipment back to the US. After 10 months, I still haven't received my order or reimbursement and they've stopped responding to my emails. This is literally the worst "service" I've ever experienced.

poor customer service – I've ordered products twice from them. First time was ok, second time is just terrible. There is an issue with the delivery (6 weeks wait time), the customer service didn't provide anything but copy and paste from the delivery companies web sites. I had to follow up with DHL international twice, even got the reference number, but DHL couldn't do… Read more

any further investigation without the request from the sender. Vitamin Grocer just refused to do an inquire with DHL saying that for this class of shipment DHL doesn't provide investigation of the lost goods. Then I called to DHL again only to find out that it's total rubbish and they do investigate all types of shipping including this one. I emailed to Vitamin Grocer again and again got in reply nothing but nonsense. Overall lack of ownership, slack customer service, I'll never buy from them again.