Terrible service, never received my order
My order was sent to the wrong country by their couriers DHL. It clearly stated NZ and they sent it to Germany, which in itself seems dodgy. Sent several emails to customer services and never received a reply.
My order never arrived. Vitamin Grocer are rude and unprofessional.
3 months later and my order still hasn't arrived. $60 down the drain. They have been extremely rude and unhelpful, refusing to give a refund or estimate arrival date. The website didn't mention delays until AFTER payment and they have blamed me for not searching for that information first. They pretend to be an Australian website but they're not. Highly recommend you don't shop with them.
Paid for product it never arrived !! TERRIBLE EXPERIENCE!!! DO NOT TRUST !
disgusted with the lack of response I have had from this company. I have paid and never received the products I paid for. My deliver never arrived and all I got from the company was to ask my local post office and there is nothing they can do. They customer service was terrible saying they would refund 20% of the order for the inconvenience but then never processed any refund. It is the worst experience I have ever had do not trust this online site
- Verified customer
Ordered Twice No Isssues
I have used Vitamin Grocer twice, the prices that they offer are very competitive on certain Pet products. If you do your research you can save a fair bit of money. They offer free postage with a spend of only $50 and yes it comes from overseas but it is still timely.
Zero Stars - Terrible Company
Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 7 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic. I have since placed 2 orders with iherb and received both! Have requested a refund but will not refund unless l return stock, well l would if i had it!!! I wish l had read the reviews before ordering. They only post positive reviews on their website of course! Do not use this company unless you want to be added to the list of people who have been ripped off!!!
Another order not arrived
The order and payment went through on 26th April.
Followed on "SHOP" delivery app. Eventually on June 3rd it seems to have arrived at New York Export Delivery; even though it was processed on April 30th. Where is it now?
I know there is Corona-virus badly in the USA, but we need that order. I will not order from this place again.
This is genuine and nothing to do with rewards or any other scheme.
Appalling service and you'll never see your product
Like others my order is apparently sitting in New York for the last 4weeks. Emails from the company are aggressive and state I should have known they would be shipping from US. They are now blaming the pandemic. They refuse to give a refund and say that unless I return it I can't have one. I can hardly return an item I haven't received.
Strongly recommend you give this dishonest evasive company a wide berth"
Terrible customer service!
Ordered 3 weeks ago, followed the tracking it was doing ok until it got to an export facility in New York and nothing has changed in a week I have sent two emails to customer service with no reply, total waste of money it seems these goods aren’t going to leave the US, do not recommend this site, it’s a shame because last time I ordered it was great!
Package never arrived
I ordered an item on the 1 March assuming this was located in Australia. It is now the 10 April the parcel has not arrived. I emailed customer service and they have advised that 'We are an online retailer based in the USA and we ship all our goods from here. You have placed an order with us through our storefront registered on Australia's webtrack'. This is misleading and I am disappointed that my product has not arrived. I will never order from them again and I don't recommend anyone order through them either.
- Verified customer
Painless shopping experience
My product was delivered in 8 days from ordering (I was told 1-2 weeks). Prices are reasonable, order notification emails were pretty much instant on ordering, and the 'your product has been shipped' email came pretty quickly soon after. I haven't had to interact with their customer service, usually with these sorts of businesses that's where everything goes terribly wrong.
The experience of finding what I needed, ordering it and receiving it was entirely painless. It's a USA business that charges in AUD which is handy.
I haven't tried the product yet, but it appears as ordered and I'm ill-equipped to determine whether a bottle of supplements actually contains what it claims on the box, so I will have to assume that it is as advertised.
Slow delivery, package never arrived.
I ordered from the Vitamin Grocer on 16 December 2019. It is now 29 January 2020. My package has not arrived and customer service refuse to give me a refund.
They asked me to visit my local post office to check multiple times, which I have done. When I informed them of this, I was told “You are talking in circles. Reference previous emails”. They offered a refund only if they received the package back.
Extremely rude customer service and no reply in 2020 to my emails, wish I could give them 0/0 stars.
Stick with iHerb. They are reliable.
Good product range, good prices, good service = happy customer
Initially thought I was ordering from an Australian website but was dubious as the product needs a script here.
Product arrived within 2 weeks of ordering, was charged in US$ instead of AU$ but immediately rectified and refunded after one email from me, very good customer service, would not hesitate to use Vitamin Grocer again.
Avoid this company, check all their reviews, they are a rip off.
Never recieved my order. Customer service in trying to sort the issue has been EXTREMELY poor. Support people have been very rude and unhelpful to deal with.
Am sure you have heard this before however I will never use your company again and will make sure that I let as many people know how bad your service is.
I am out A$124 with nothing to show for it.
Check all their reviews, I should have before ordering, so many people are complaining about being ripped off.
- Verified customer
Not Australian although website looks it and delivery takes ages
I used this website as it looked Australian based and I was after some supplements quickly. Turns out it is based in USA and they shipped the products from USA over a week after I ordered it. It is now 5 weeks since my order and I still haven't received the items and their customer service support is really poor. Very disappointed.
Excellent products, fast shipping
Online purchase from their 'AU' website, though it's clear it is USA. Looks like goods were shipped from Singapore so likely the products come from China... don't they all? As the products are a lot cheaper than we can buy in Australia, I was worried it was a scam because it looked too cheap including shipping. But my order arrived within 7 days of purchase, as described. Very happy.
Misleading site and shocking customer service
Ordered a product over 6 weeks ago. Assumed it was an Australian company - got an email telling me after I paid that it would ship from their USA warehouse. Ok so I was scammed by them representing themselves as Vitamin Grocer 'AUSTRALIA' - shipping would take 12-18 days. Right - will just have to wait and note not to use them again. More than 6 weeks later STILL waiting. Send an email 'where is my product etc'.. 5 days later get an email from paypal issuing me a refund! Only AFTER that do I get an email from Vitamin Grocer Australia, with abso...lutely no explanation as to what happened to my product, just that they had issued a refund that I did not ask for. What a total waste of time and effort. I did not buy from them, as some other reviewer said, cos it was 'cheaper'.. it wasn't.. I bought from them because I thought they were an Australian company, not some bunch of scammers out of the US trying to show their shopfront as Australian by using a com.au in their web address and CALLING themselves Vitamin Grocer AUSTRALIA. BUYER BEWARE
- Verified customer
It’s been 3 months I haven’t heard from this company neither have I received by belly burner. Total rip off.
November 9th 2017 Update: Terrible Terrible I had to edit this review twice to benefit them
99 days later still no product no response... TERRIBLE... Order from GNC better quality better communication. I️ can’t believe it.
Happy with my purchase
I ordered the Legends of China Oolong tea as this wasn't avaliable in Australia. I knew the product was coming from the US but was cheaper compared to Ebay. Shipping was approx 2-3 weeks and the item arrived exactly three weeks. Since I'm happy with my purchase I'll be placing more orders. I also sent an email for a query which I received a response within the next day.
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