Vodafone NBN – Completely Disappointing I’ve been waiting week after week and still have no internet. Every time I call, they promise it will be resolved in 24–48 hours, but nothing happens. Calling back repeatedly gets me nowhere. The service is terrible and full of empty promises. If there’s a zero or negative rating option, I would give the maximum. Show details
I’ve only ever had 2 bars on my phone - internet regularly drops out and the router and mesh extender they provided regularly drop out of sync. In short - total disaster. Speaking to a barely understandable Indian call centre operative she attempted to shift blame to the NBN - they always do - but the NBN say there are no outages at my address and… Read more
then the call dropped out. Meanwhile the speed I am getting from my phone is all over the place - from 50 mbps to 400 mbps - not the 500 Mbps I am paying for. I had no issues - ever- with Aussie Broadband and can’t get back there fast enough- rue the day…..
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Absolutely awful service. Customer service operators are polite but have no idea about Australian technology and options. Cancel services without warning. Activation takes weeks. Long wait to speak to customer service. Mobile app doesn’t work. Awful awful service. Avoid avoid avoid Show details
Hey Suheb, it sounds like things haven't gone… Read more
The sign up on line to move to Vodafone NBN was easy as well as the prompt delivery of the modem. As soon as I tried to use the App instructions and try and make it work the problems began. I called the support all centre and was told the order was… Read more
cancelled. Then confusion reigned for the next 90 minutes or so of being passed to 2 further call centres. The staff seemed confused and contradicted themselves constantly. Each time I was dumped on another person I would have to retell my story. It then occurred to me that if they were this bad onboarding me, what on earth would they be like resolving a proper issue. Too risky to trust going any further. Ended up having to take the modem to a Vodafone store myself.
Follow-up · They contacted me to book in an NBN connection, not realising that it had all been cancelled. They continued to be disorganised and didn't seem to communicate with each other.
Selling a Service They Cannot Deliver I requested internet installation over 3 weeks ago since signed up, and still haven’t been contacted about a scheduled installation date. I’ve called multiple times, and every time I’m told the same thing: “Be… Read more
sure we can help you out.” But nothing has happened.
They are selling a service they clearly cannot provide. Very poor communication and absolutely no follow-through.
Several times Vodafone advised that technician is coming “today” and “today” never came.
They misled me if I moved my mobile to Vodafone that I’ll get free internet for 12 months… which is big lie… they never came to install internet and I am out of pocket breaking my mobile provider contract…
Follow-up · Please find answers on the follow up questions: How did this affect your daily routine? Not having internet for more than 3 weeks was very disruptive. I work from home at times, and I had to rely on mobile data which is both expensive and unreliable for large tasks. It also affected daily things like streaming, online banking, and video calls… Read more
Vodafone had system upgrade and having issues to connect to MAC address on your modem. Had no access since end of Jan 2025. Vodafone keeps closing tickets and advised "they are monitoring" . Raising new ticket every month due to system automatically closing tickets. Support is terrible and rely on scripted response rather than fixing the issue.… Read more
Constant struggle ringing them up every fortnight without any resolution. There is no escalation, customer complaint goes round in circle..... Please fix the problem.
Vodafone NBN is perfect, cheap and stable, customer service representatives are offshore – Download and upload are both perfect, stable no dropping out, very happy with Vodafone, The reason i moved from telstra, was very expensive i pay $110 for 500/50 nbn while i was paying the same amount for 100/20 with telstra I don’t know why people are whining, is that because the customer service representatives are outside Australia, my… Read more
assumption is correct,
I have attached speed test on ethernet connected device and wireless on my mobile phine
Never deliver – I have been using the most expensive NBN plan Vodafone can provide for about 3 years. My upload speed is just horrible. I've never reached half of the typical evening speed in any moment of the day! I have CAT7 cabling, great routers, great computers and everything. I have tested 2 different routes, two different computers (Mac and Windows),… Read more
Ipad, Iphone... My best speed test gets 25Mbits upload but it starts as slow as 2-3Mbits and slowwwwwly goes up.
I though the problem was my router, then I made a test: used my router to transfer data between computers and achieve speeds of 800Mbits. Therefore, it's not a problem in any of my routers.
Then I bough another router: same thing. Slow upload even with transfers between computers reaching 800Mbits.
I also managed to connect the Mac, the HP with Windows, and even my iPad Pro straight to the NBN box and even in this case my upload speeds are the same.
Vodafone has sent a technician and the best upload we had was when they installed a specific router and used wi-fi: 42Mbits. I would expect more since we weren't testing that in the evening. For comparison, the download is around 940Mbits at any times, so I'd expect more than the promised upload speed of 42.5Mbits. However, as soon as we plugged a network cable, the upload speed went back below 20Mbits.
I have wasted more than 100 hours with support and troubleshooting myself. Now that I really need upload speed to work, changes are that I'll be moving towards another ISP, and, as expected, not recommend Vodafone.
Very small range and very slow. They keep saying it’s getting fixed but nothing has happened – I have been with Vodafone for my phone plan for over 10 years and normally they are fairly good so thought I would also use them for my home internet only to massively be let down. Show details
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Let's get you online, Andrew. With a few… Read more