Vodafone

Got declined for NBN for a credit check? [Content Removed], I have a phone plan and all with them? I didn’t want the modem, only the service? Honestly if I knew they were even going to attempt a credit check to begin with I wouldn’t have proceeded.

I was considering vodaphone to reduce monthly costs - but after all I see in the channel ... no flipping way. I depend on the internet to work ... what will I say ... Vodaphone ate my homework ... I doubt that will stand.

I live in the Sydney metro area, and I recently signed up for a new home NBN plan with Vodafone who also supplied of these Arcadyan Modems – Model no HWG2025. I used this modem for about three weeks and during that time internet constantly dropped out after one- or two-hours service. Ive rebooted the modem on several occasions – but the… Read more

connection continued to drop put after a few hours. I’ve had lots of conversations with Vodafone / NBN, and they couldn’t fix the issue. I finally gave up and purchased a new TP-Link Router – took it home – plugged it in to the same port on the NBN box and it works like a dream. No dropouts and good Wi-Fi coverage throughout my home.

Been waiting over 2 weeks to port my landline to Vodafone, with whom I have 4 other services. They miss deadlines to call back with updates. When I call I get put throiugh to dofferent deoartments (NBN to Mobiles and back to NBN. Then I am told it… Read more

is the back end at fault. Highly articulate consultants who are very good at apologising profusely and who say they understand my frustration. But nothing happens. I have filed 3 formal complaints via Voda's website and that is a waste of time too. I had issues when I signed up to Voda NBN last year (delays in connecting). I really question the value proposition of the firm.

If you decide to take out a 12 month prepaid mobile contract with Vodaphone (calls/text only) don't die 4 months later. Your estate won't receive a partial refund. As Executrix I have spent 7 months telephoning, emailing and sending letters advising Vodaphone of a relative's/customer's death and they haven't even had the courtesy to reply.

The sign up on line to move to Vodafone NBN was easy as well as the prompt delivery of the modem. As soon as I tried to use the App instructions and try and make it work the problems began. I called the support all centre and was told the order was… Read more

cancelled. Then confusion reigned for the next 90 minutes or so of being passed to 2 further call centres. The staff seemed confused and contradicted themselves constantly. Each time I was dumped on another person I would have to retell my story. It then occurred to me that if they were this bad onboarding me, what on earth would they be like resolving a proper issue. Too risky to trust going any further. Ended up having to take the modem to a Vodafone store myself.

Very disappointing experience. I was assured my area had 5G coverage by Vodafone and that the 5G dongle would support seamless data sharing with my mobile plan. After porting my mobile SIM to Vodafone and using the newly pruchased Vodafone 5G dongle device for 3–4 weeks, neither the speed nor the promised data sharing worked. Customer support… Read more

gave inconsistent answers every time I called, and no issue was actually resolved despite multiple complaints. In the end, I returned the device within the trial period.

Overall, misleading promises and poor service—would not recommend.

Forcing me off plan to a plan showing as charging $106 in my app, then gaslit by rep saying the app says $53, but she’ll discount me to $41 and sent email confirmation of plan and discount. Got email confirmation of $53 plan nothing else. My app now says $53, I ring support but cant get through to billing’s, speak to someone and human doesn’t… Read more

work. So I jump to support, they confirm app is wrong. I ask for email confirming this in which case I’m denied, I then ask for a copy of transcript in which case I’m forced to print out and fill in a form to get this which is where issues with privacy start ticking in, then I ring cx and to my surprise cancel a plan seems to get me straight through to someone. Shocker! I raise with them the issue, they confirm it’s an app error and I’ll get a discount, they won’t put this in writing and won’t send me my transcript. So I req to speak with tl, after much back and fourth and two hang ups, I get a hold of tl, tl doesn’t have email either, won’t put anything in writing and reiterates same point. I ask him to canx my plan, tl then says that’ll take 24 hrs, I then say how will i know it’s been cancelled, I want it in writing as I’m raising with OAIC and TIO as we speak and need a paper trail and he says when it’s canx someone will call me to confirm canx. This is unacceptable! Don’t use Vodafone, price increases every year, then forcing you off a plan, then on top of that no written communication despite initial promise, app shows wrong pricing.

Offered 500mb but only able to access 150mb and then service completely dropped out. Spent about 30 hours on the phone and chat over a week trying to get Vodafone to fix the issue. Eventually the local Vodafone shop helped out with a modem. I was billed even though I was told I would receive a credit. To add salt to the wound I was billed a late… Read more

fee. Vodafone is a circus and is unworthy of being called an ISP. I would not recommend Vodafone to anyone.

Vodafone NBN – Completely Disappointing I’ve been waiting week after week and still have no internet. Every time I call, they promise it will be resolved in 24–48 hours, but nothing happens. Calling back repeatedly gets me nowhere. The service is terrible and full of empty promises. If there’s a zero or negative rating option, I would give the maximum. Show details

Very bad experience. 2 weeks ago i went to a vodafone store to order a phone and earbuds. While the phone arrived the next day and i collected it, the ear buds did not. I get a notification that they are ready to collect in store so i travel there. The man theee says they dont have them and it was an accidental message. Thanks for wasting my time.… Read more

Several more days go by and no update from vodafone and the tracking says it should have been shipped on 9/3. I have used their useless live chat multiple timss and all i get is copy and pastd messages and no help. They wont even give me a shipping date! Its now 2 weeks late and i have no earbuds and no update! They took my money and refuse to give me my product or even an update! At the time of purchase i was tolf they were in stock and they still show as in stock on the vodafone website! I will be making a fornal complaint.

Absolutely terrible experience. Cancelled the service before leaving Australia. 5 months later get a bill from a debt collection agency for another 2 months billing on the account. Spend 3 hours on the phone with Vodafone getting shuffled from one department to another and getting told something different everytime only to be told in the end that… Read more

no one can help me because it is not with a debt collection agency and it’s out of their hands.

Incredibly frustrating! No one knows what the hell is going on and they don’t care.

I’ve only ever had 2 bars on my phone - internet regularly drops out and the router and mesh extender they provided regularly drop out of sync. In short - total disaster. Speaking to a barely understandable Indian call centre operative she attempted to shift blame to the NBN - they always do - but the NBN say there are no outages at my address and… Read more

then the call dropped out. Meanwhile the speed I am getting from my phone is all over the place - from 50 mbps to 400 mbps - not the 500 Mbps I am paying for. I had no issues - ever- with Aussie Broadband and can’t get back there fast enough- rue the day…..

Absolutely awful service. Customer service operators are polite but have no idea about Australian technology and options. Cancel services without warning. Activation takes weeks. Long wait to speak to customer service. Mobile app doesn’t work. Awful awful service. Avoid avoid avoid Show details

Absolutely disgusting ISP. If you’re studying and want a reliable internet connection, please don’t choose VF and maybe go to the nearest library instead. They are a terrible ISP and that’s why they try their best to hook you up with an nbn plan. Please don’t fall for it! Show details

I had the 5G for a month. In that time, I only had a decent signal for an hour at a time. Most of the time, the signal was reconnecting and buffering. I spoke to to their support team to tell them my situation and that I would be cancelling the service. As I work 9-5 and 90 minutes from home, I had to wait until a Thursday night (late night… Read more

shopping) to take the modem back to their store. The store agreed to cancel and told me that all was good for the cancellation. There is a no obligation cancellation within 30 days. As I suspected, the store was wrong and the accounts department charged me $370 for taking the modem back to their store 33 days after the start. I would tell everyone to run a mile from the Vodafone 5G service and also from the company due to their money grabbing conduct.

The worst customer experience I’ve ever had I’ve had countless issues with Vodafone over the past three months. My number stopped working twice, leaving me completely unreachable, and every time I contacted support I had to re-explain the entire history because nothing was ever documented properly. Their lack of care is honestly disgusting - no… Read more

urgency, no accountability, no follow-through.

When I asked for a refund for all the hassle and the days my service didn’t work, all I got was a $35 credit, and even that I had to fight for. After everything, that’s all they offered. No attempt to keep me, no goodwill, nothing.

I’m done. I’m leaving for another provider because Vodafone has shown me that they genuinely don’t value their customers. Absolute disappointment from start to finish.

max speed day time 200+ max saw at night 500. so only 20% of the speed figure during day, same as many the process is the same, check for 24 hours 48 hours to review, escalated, NBN check a lot of bla bla bla to stall i reckon .... however chat service peoples look nice and try to help....i guess ... or are just trying to hold u till u get… Read more

bored???????. frustration is mainly we pay for something we do not have. i did request to pay for the speed i got but they refused actually it was only 35 bux less on the monthly fee. bad move from commercial manager. but i guess they have directive. so not sure going to another provider may be better as the network is shared. but might worth the try ...... thank to the team in India i guess they have to support the frustration of so many customer lol, i would not like be at their place. 433 mbps hummmm surprised at 7.30 am NT time. anyway i think i am going to stick with vodafone as was an hasle to set up all my connected devices.

So disappointed….. With my complex getting fibre to the premises, I decided to move from Vodafone 5G internet which I had been happy with for nearly 3 years to NBN. When ordering I asked if it had the mobile back up and was told it had. When I connected it was no where as good as the 5G I had. I… Read more

followed up and was offered a free mesh. It wasn’t that much better. The NBN failed and when contacted them was advised that it was a network fault and would be reported to NBN, I had no update. I called next day and was confirmed that there had been a report lodged and to be sure NBN would call me the next day. Long story short the new day I got a text saying Vodafone had reviewed my case and submitted to NBN - that’s 48 hours after reporting issue. Also saw that Vodafone was offering same plan now with much higher speeds. I have been told that not all retailers of NBN are passing on the new higher speeds the NBN has done to existing customers

Instead of wasting my time I signed up with Aussie Broadband and whilst a little more expensive I am getting much better coverage by Wifi and much faster speeds. Even when calling to cancel I was told my call would be put to another area but rest assured they would advise of my request. And when next person answered they had no info- not the first time in last 3 weeks this has happened. So good bye Vodafone and hello Aussie Broadband. I wish I had just gone to Aussie at the start. I am still with Vodafone for my mobile, but will never try their fixed NBN again. Interestingly when returned equipment to store today, could see another modem had been returned and when leaving store saw another customer cancelling and returning internet modem, so don’t think is an isolated issue and would explain why modem and mesh appeared second hand when received.

Vodafone Claimed, " I was a "GOOD" CUSTOMER OF THEIRS" so they tried to convince me to a cheaper internet bill which of course is slow as 4G . Is that what you do to a "GOOD CUSTOMER" very low pathetic degrading low service ever. Won't be using their services ever again. they are fraudsters at large. Show details

I used to really feel valued as a customer by Vodafone but now i feel their customer service and service is garbage. Today I tried to upgrade my plan, I used the online chat option, it took so much time between reply’s, they tried to push a phone that I don’t need and told me that otherwise it would cost me nearly $200 to get out of my current sim… Read more

only contract, I don’t want to end my contract I want to upgrade, literally give them more money per month! They wouldn’t even offer me upgrading and renewing the contract, I feel very disappointed as I have been using Vodafone exclusively for 20+ years

Selling a Service They Cannot Deliver I requested internet installation over 3 weeks ago since signed up, and still haven’t been contacted about a scheduled installation date. I’ve called multiple times, and every time I’m told the same thing: “Be… Read more

sure we can help you out.” But nothing has happened.

They are selling a service they clearly cannot provide. Very poor communication and absolutely no follow-through.

Several times Vodafone advised that technician is coming “today” and “today” never came.

They misled me if I moved my mobile to Vodafone that I’ll get free internet for 12 months… which is big lie… they never came to install internet and I am out of pocket breaking my mobile provider contract…

I can't believe I have with this company for over 5 years and just started to leaving this company... coz every time I wanted to cancel their NBN plan I have to go through a long list of people and finally I have reached the cancel team and there is almost 20-30 mins waiting time. Anyway internet connection is fine but their NBN login page is… Read more

absolutely rubbish, the worst I have seen since internet have been introduced into this world. Why the hell you wanted a customer to remember his account number for login and each time for login there is an activation link.,, what a joke and a super frustration process whom ever came out this idea should get shot right now! I am so glad leaving Vodafone as an NBN provider if it could not ever sort the login process and cancelling process right it is just proving itself nothing.

Can I give it zero stars? I spent over 10 days with 12 contact attempts trying to get vodafone to have an issue resolved which turned out to be a fault with the NBN. Vodafone were supposed to send the NBN here to fix the fault but instead their call operator told me it's not Vodafone's problem and that I had to engage a technician myself WHICH… Read more

WAS COMPLETELY INCORRECT AND COST ME $165 IN ADDITION TO THE $10's OF THOUSANDS IN COSTS INCURRED FROM HAVING NO INTERNET TO CONDUCT MY BUSINESS ACTIVITIES!!!

I knew this was wrong so I immediately cancelled my account as waiting 10 days to be told it was my problem when it was not is completely unacceptable!

I have since engaged another service provider and the internet is up and running thanks to them.