Vodafone

Vodafone

 Verifiedvodafone.com.au
Vodafone
2.1

489 reviews

PositivevsNegative
26% · 126330 · 67%
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Adequate Speeds Yes · No
Value for Money
2.1
Transparency
2.0
Customer Service
2.0

Reviews

489 reviews
Lucy
LucySydney, NSW23 posts
  Vodafone
Linda B.
Linda B.3 posts
  Mobile Broadband

I got caught out!

We have had the 5G for 10months now. Boy did I get caught. Was sold a new modem for $65 a month. Yes, it's 5G, but our old one is 4G and was only $25 a month.
I suppose if any issues, we can always revert to the 4G, until it too is shut down. Show details
Value for Money
Transparency
Customer Service
eds
eds3 posts
  Mobile Broadband

Ridiculous delivery conditions

Beware when ordering a phone through Vodafone of their delivery process.
They place strict delivery conditions with the courier that if the person is not home to accept the delivery that it cannot be taken to a post office.
They expect you to be home for the entire 3-5 business days.
It will instead be returned to Vodafone and the purchase and plan upgrade cancelled. Show details
Andrew R.
Andrew R.Wheatbelt, WA
  NBN 250/25

Do your job

Got WiFi hub box vodafone send they get tech guy come out but still no1 come to my house I guess they just want people's money instead of helping Show details
David T.L.
David T.L.South East Queensland, QLD
  Mobile Broadband

Home internet (Mobile Broadband) doesn’t work

I feel schemed by Vodafone!

Internet speed is fair when works, however, it works when it wants to. I constantly have to reboot my modem, some time I just use my phone internet. It is totally unreliable. It is a total joke. Support with poor solutions.

Unbelievable how such a huge company can offer such a poor work. I thought about get a better internet for gaming and it’d, but there is no way I can trust Vodafone on that, if they can’t even be reliable on the basic plan. Show details

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Elektracute
ElektracuteSydney6 posts
  Mobile Broadband
Customer Service
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Xzevee E.
Xzevee E.
  NBN 50/20

Just not a very good service

Constant drop outs at night. No reception during any time with mobile plan. So Wi-Fi is incredibly need not only that, they seem to not be able to fix the problem, and my modem has always been a little bit weird since the get go. I will give it one star purely, Just because their customer service seems to be mostly pretty good (very friendly). Other than that, it really just kinda sucks. Oh and sife note, speaking to the robot at the start of every call I make to vodafone is so annoying. Show details
Value for Money
Transparency
Customer Service
Mr E.
Mr E.
  Mobile Broadband

slowest internet i have ever used

i don’t know how people use vodafone

this internet is the slowest internet i’ve ever used
i am just wasting my money by using vodafone Show details

Sam t.
Sam t.Sydney, NSW7 posts
  NBN 50/20
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JSh45
JSh45
  Mobile Broadband
Barbara J.
Barbara J.South East Queensland, QLD3 posts
  Verified Mobile Broadband

Customer Extortion

I have a Wifi & mobile phone bundle with Vodafone. In the past 5 mths I've had trouble connecting to the internet with both the Wifi and phone. When I try to get a URL I get an error message saying "No internet connection". When I can get online the speeds are ultra slow even though I'm in a 4/5G area. Often I cant make calls on the phone or they drop out and I dont receive txt msgs either. Vodafone's solution to this problem is to tell me I need to get on a higher paying plan in order to access the internet and make calls. Thats extortion plain and simple! In other words they'll cut your access to the internet and/or slow yr speeds right down until you pay more money! I know several others who are having the same experience with Vodafone. Show details
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Grace Kind
Grace Kind5 posts
  Mobile Broadband
2Slack
2SlackSouth East Queensland, QLD
  Mobile Broadband

Since the recent drop this Thurs

Since the well published disgusting drop in mobile service that happened this Thursday just gone (8th Feb, 2024) mobile internet via a via a mobile 'dongle' or device capable of deploying mobile internet to even a limited or singular amount of devices to your household has become zilch. I have gone from barely adequate but decent service to hell. At a guess their 'small technical malfunction ' was actually a mandated change in the network itself that screwed a number of us smaller users over for their greater profits, considering its been several days and even WORSE change. Go Optus or Telstra. You'll regret it ultimately - but statistically, you'll regret it less than Vodafone. Show details
Value for Money
Transparency
Customer Service
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Rosie
Rosie
  Mobile Broadband

INTERNET CONNECTION IS VERY POOR. WASTE OF MONEY

Your connection is always dropping. Very poor internet connection! You should fix your service!
Rabina
Rabina
  NBN 50/20

Worst customer service, always charged over bill. [Content Removed] network. Scamming customer by sending high bill

Poor customer service, supervisor is worst all preplanned to charge higher rate for customer. Poor service.

Questions & Answers

Chris L.
Chris L. · Vodafone

I just moved from optus now reading reviews I'm worried I've done wrong thing

bob loblaw
bob loblaw  
Amko S.
Amko S. · Vodafone

I am basically paying my internet for nothing. My internet drops out daily, often taking 30 mins to return to normal then drop out again. When you call customer care its always a long wait and lengthy conversation without any improvement. Belong internet was far better at my old house for less money.

Sonny_Jim
Sonny_Jim · NBN 100/20 (Home Fast)

Why do my system logs on my NL1902 look like they have been encrypted?

Sep 29 21:46:59 sys emerg agCr5QcjDJdcxMMNaV2G+VefYMx9RyjYQ+8wNhiDjlfPeKW66FO9kCf+g7ex6XU22UezbMtCW+nqEVCmzT15adwsHjwd2dDL6s7vwN25J2uYVPD7qNDa3NbBirkZlaHq7yiIM7yLs+cW3ERmY7l5p7E5fOTpQB6kA/h0veD0MYnkxpT7CVctN/Y0vxlh1OeW4LB8IbPYjVlsXhtLKEzl7C872bwO

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Details

Compare all Vodafone listings
CategoryInternet Service Providers and Mobile Broadband ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $95$80$75
Typical Evening Download Speed 90Mbps50Mbps25Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps
Max Download Speed 100 Mbps50 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeMobile BroadbandNBNNBNNBN
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Contact info for Vodafone

  • ABN: 76096304620

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