Vodafone

**AVOID AVOID AVOID, DO YOURSELF A FAVOUR AND STAY AWAY FROM VODAPHONE, WORSE SERVICE EVER** 5 Weeks after I signed up and I still dont have a stable internet service that stays on, even for good periods, drops in and out so in frequently its not funny. Whats worse than the internet service is there SHOCKING CUSTOMER SERVICE. This is what happens… Read more

when companies outsource their customer service and technical teams overseas. The people in stores are good, but even they have to use the same system. I had the technician come out and set up the internet and I called Vodaphone customer support to do the back end stuff, activate the account and provision my service. They started the billing part, havent sorted my issues or the provision my service part either.

From the first call they couldnt help me at the time and said they would call me back within a couple of days. This is where it has started. No one ever calls me back, I cant ever speak to the technical team who are supposedly sorting things but nothing ever happens. I call every couple of days and every time they start a new ticket, they promise to call me back, that the technical team will sort and call you back, this never ever happens. I called tonight and found out the technical team did their stuff and reported back that the internet is working and closed the task. They never spoke to me, never called me to discuss my issue and never do?? Over 2 weeks ago someone said they will send out a technician. They told me someone would come out within 2 days and they would contact me. This never happened. I called them back only for someone else to tell me oh you dont need a technician to come to your property but we are escalating the problem to the technical team and someone will call you back within 24-48 hours. 2 days later I call them again and they said we cant speak to anyone, but once again they start a new ticket and say its been escalated AGAIN.

They promise to call back, promise another team will sort and call me back but this NEVER EVER happens. They are a joke, the most unprofessional company I have EVER had dealings with in my life. Oh to top it off, I was supposed to get a month free upfront but I have already been sent a bill despite not having a useable internet service. If you dont want to be taken for a ride and stuffed around by them find another service. There are so many better options. The funny part is there are others in my building with a working Vodaphone service???

Had a perfectly working opticomm service with Origin before attempting to switch. I honestly don’t think they are actually set up properly with opticomm and shouldn’t be advertising this service. Vodafone provided terrible communication of opticomm set up issues. Long wait times - up to 1.5hrs on hold. Call back service rings once, so you can’t… Read more

answer and have to go on hold to chase updates. Say they have tried to contact you, when they haven’t (no SMS or missed calls). When you actually complain about service, they don’t listen and give you scripted responses.

After 2 weeks I gave up trying to get an opticomm service activated. Trying to cancel the order was also a hassle and took them 5 days to do so.

Vodafone is delivering its worst-ever service in the ACT, an absolute disgrace. There is zero direct support from the customer centre to fix the ongoing Vision Max network issues. Instead, their rep does the bare minimum: raises a ticket and tells you someone from the Vision Max "team" will call you back. If you’re lucky enough to actually pick up… Read more

that call, you’ll get some scripted person overseas who tells you to restart your modem and devices multiple times like it’s 2005, before eventually “escalating” it with zero timeline, zero ownership, and zero accountability. Complete incompetence from start to finish. Avoid Vodafone in the ACT if you value reliable internet.

Been waiting over 2 weeks to port my landline to Vodafone, with whom I have 4 other services. They miss deadlines to call back with updates. When I call I get put throiugh to dofferent deoartments (NBN to Mobiles and back to NBN. Then I am told it… Read more

is the back end at fault. Highly articulate consultants who are very good at apologising profusely and who say they understand my frustration. But nothing happens. I have filed 3 formal complaints via Voda's website and that is a waste of time too. I had issues when I signed up to Voda NBN last year (delays in connecting). I really question the value proposition of the firm.

If you decide to take out a 12 month prepaid mobile contract with Vodaphone (calls/text only) don't die 4 months later. Your estate won't receive a partial refund. As Executrix I have spent 7 months telephoning, emailing and sending letters advising Vodaphone of a relative's/customer's death and they haven't even had the courtesy to reply.

The sign up on line to move to Vodafone NBN was easy as well as the prompt delivery of the modem. As soon as I tried to use the App instructions and try and make it work the problems began. I called the support all centre and was told the order was… Read more

cancelled. Then confusion reigned for the next 90 minutes or so of being passed to 2 further call centres. The staff seemed confused and contradicted themselves constantly. Each time I was dumped on another person I would have to retell my story. It then occurred to me that if they were this bad onboarding me, what on earth would they be like resolving a proper issue. Too risky to trust going any further. Ended up having to take the modem to a Vodafone store myself.

sometimes it works, and most of the time it does not. I can't even access my Yahoo Mail account right now. It drives me mad. BUT ! it has all improved a lot now, so it's OK! Show details ·  1

Have been with Vodafone for over 8 years (phone + sim). Decided to go with them for my NBN in my new home (regional VIC) and so far I have not been disappointed. Yes, the service centre is based in India but if you can look past that, the service I’ve had with them has been top notch. They acknowledged my loyalty to the company and also offered me… Read more ·  1

discounts on current phone plans (mine and my wife’s), new tablet for free and couple of other goodies I couldn’t resist. I’ve been consistently getting over 100mbps during the day (most competitors I’ve looked into advertise “up to 100”) and over 500mbps off peak. Won’t be going anywhere else anytime soon.

Top notch service – I’m not even a Vodafone customer but I went into the store in Acland street to ask about phones.. Maggie was absolutely INCREDIBLE.. I left there with more information and ideas than I did with my own supplier Optus served by Taylor swift wannabe ( Malvern) Thank you Maggie it was a pleasure meeting you Show details

I have made a big mistake of moving my opticom broadband to Vodafone from Superloop. They moved my service in the night time and their technical support couldn't setup my wifi modem, Tenda. First of all, to speak with them, I had to spend 10 minutes back and forth with AI and then 30 minutes on waiting. Just terrible. The technical support person,… Read more

Akash, couldn't care less if I got internet or not. He just kept telling me to speak with the manufacturer support. This was the same wifi modem which I have always used. Apparently he has been working for past 5 years and he knows everything and he hasn't seen anything like my modem setup page LOL. I have told him that I can't go back and forth with calling many companies for setting up this annoying internet service! This guy was telling me that I should have chosen to use their modem. Well, I am not running a wifi modem shop to stack up wifi modems everytime I take up a new service. I have ended up going back to superloop and it was configured in 10 seconds.

Got declined for NBN for a credit check? [Content Removed], I have a phone plan and all with them? I didn’t want the modem, only the service? Honestly if I knew they were even going to attempt a credit check to begin with I wouldn’t have proceeded.

I was considering vodaphone to reduce monthly costs - but after all I see in the channel ... no flipping way. I depend on the internet to work ... what will I say ... Vodaphone ate my homework ... I doubt that will stand.

I live in the Sydney metro area, and I recently signed up for a new home NBN plan with Vodafone who also supplied of these Arcadyan Modems – Model no HWG2025. I used this modem for about three weeks and during that time internet constantly dropped out after one- or two-hours service. Ive rebooted the modem on several occasions – but the… Read more

connection continued to drop put after a few hours. I’ve had lots of conversations with Vodafone / NBN, and they couldn’t fix the issue. I finally gave up and purchased a new TP-Link Router – took it home – plugged it in to the same port on the NBN box and it works like a dream. No dropouts and good Wi-Fi coverage throughout my home.

Very disappointing experience. I was assured my area had 5G coverage by Vodafone and that the 5G dongle would support seamless data sharing with my mobile plan. After porting my mobile SIM to Vodafone and using the newly pruchased Vodafone 5G dongle device for 3–4 weeks, neither the speed nor the promised data sharing worked. Customer support… Read more

gave inconsistent answers every time I called, and no issue was actually resolved despite multiple complaints. In the end, I returned the device within the trial period.

Overall, misleading promises and poor service—would not recommend.

Forcing me off plan to a plan showing as charging $106 in my app, then gaslit by rep saying the app says $53, but she’ll discount me to $41 and sent email confirmation of plan and discount. Got email confirmation of $53 plan nothing else. My app now says $53, I ring support but cant get through to billing’s, speak to someone and human doesn’t… Read more

work. So I jump to support, they confirm app is wrong. I ask for email confirming this in which case I’m denied, I then ask for a copy of transcript in which case I’m forced to print out and fill in a form to get this which is where issues with privacy start ticking in, then I ring cx and to my surprise cancel a plan seems to get me straight through to someone. Shocker! I raise with them the issue, they confirm it’s an app error and I’ll get a discount, they won’t put this in writing and won’t send me my transcript. So I req to speak with tl, after much back and fourth and two hang ups, I get a hold of tl, tl doesn’t have email either, won’t put anything in writing and reiterates same point. I ask him to canx my plan, tl then says that’ll take 24 hrs, I then say how will i know it’s been cancelled, I want it in writing as I’m raising with OAIC and TIO as we speak and need a paper trail and he says when it’s canx someone will call me to confirm canx. This is unacceptable! Don’t use Vodafone, price increases every year, then forcing you off a plan, then on top of that no written communication despite initial promise, app shows wrong pricing.

Offered 500mb but only able to access 150mb and then service completely dropped out. Spent about 30 hours on the phone and chat over a week trying to get Vodafone to fix the issue. Eventually the local Vodafone shop helped out with a modem. I was billed even though I was told I would receive a credit. To add salt to the wound I was billed a late… Read more

fee. Vodafone is a circus and is unworthy of being called an ISP. I would not recommend Vodafone to anyone.

Vodafone NBN – Completely Disappointing I’ve been waiting week after week and still have no internet. Every time I call, they promise it will be resolved in 24–48 hours, but nothing happens. Calling back repeatedly gets me nowhere. The service is terrible and full of empty promises. If there’s a zero or negative rating option, I would give the maximum. Show details

Very bad experience. 2 weeks ago i went to a vodafone store to order a phone and earbuds. While the phone arrived the next day and i collected it, the ear buds did not. I get a notification that they are ready to collect in store so i travel there. The man theee says they dont have them and it was an accidental message. Thanks for wasting my time.… Read more

Several more days go by and no update from vodafone and the tracking says it should have been shipped on 9/3. I have used their useless live chat multiple timss and all i get is copy and pastd messages and no help. They wont even give me a shipping date! Its now 2 weeks late and i have no earbuds and no update! They took my money and refuse to give me my product or even an update! At the time of purchase i was tolf they were in stock and they still show as in stock on the vodafone website! I will be making a fornal complaint.

Absolutely terrible experience. Cancelled the service before leaving Australia. 5 months later get a bill from a debt collection agency for another 2 months billing on the account. Spend 3 hours on the phone with Vodafone getting shuffled from one department to another and getting told something different everytime only to be told in the end that… Read more

no one can help me because it is not with a debt collection agency and it’s out of their hands.

Incredibly frustrating! No one knows what the hell is going on and they don’t care.

I’ve only ever had 2 bars on my phone - internet regularly drops out and the router and mesh extender they provided regularly drop out of sync. In short - total disaster. Speaking to a barely understandable Indian call centre operative she attempted to shift blame to the NBN - they always do - but the NBN say there are no outages at my address and… Read more

then the call dropped out. Meanwhile the speed I am getting from my phone is all over the place - from 50 mbps to 400 mbps - not the 500 Mbps I am paying for. I had no issues - ever- with Aussie Broadband and can’t get back there fast enough- rue the day…..

Absolutely awful service. Customer service operators are polite but have no idea about Australian technology and options. Cancel services without warning. Activation takes weeks. Long wait to speak to customer service. Mobile app doesn’t work. Awful awful service. Avoid avoid avoid Show details

Absolutely disgusting ISP. If you’re studying and want a reliable internet connection, please don’t choose VF and maybe go to the nearest library instead. They are a terrible ISP and that’s why they try their best to hook you up with an nbn plan. Please don’t fall for it! Show details

I had the 5G for a month. In that time, I only had a decent signal for an hour at a time. Most of the time, the signal was reconnecting and buffering. I spoke to to their support team to tell them my situation and that I would be cancelling the service. As I work 9-5 and 90 minutes from home, I had to wait until a Thursday night (late night… Read more

shopping) to take the modem back to their store. The store agreed to cancel and told me that all was good for the cancellation. There is a no obligation cancellation within 30 days. As I suspected, the store was wrong and the accounts department charged me $370 for taking the modem back to their store 33 days after the start. I would tell everyone to run a mile from the Vodafone 5G service and also from the company due to their money grabbing conduct.

The worst customer experience I’ve ever had I’ve had countless issues with Vodafone over the past three months. My number stopped working twice, leaving me completely unreachable, and every time I contacted support I had to re-explain the entire history because nothing was ever documented properly. Their lack of care is honestly disgusting - no… Read more

urgency, no accountability, no follow-through.

When I asked for a refund for all the hassle and the days my service didn’t work, all I got was a $35 credit, and even that I had to fight for. After everything, that’s all they offered. No attempt to keep me, no goodwill, nothing.

I’m done. I’m leaving for another provider because Vodafone has shown me that they genuinely don’t value their customers. Absolute disappointment from start to finish.