Vodafone

I visited a Vodafone store at Townhall CBD, right next to the train station. They provided me with a 4G modem as the best option for my granny flat. I gave my address and contact details. The first issue was that they got the address wrong. When I got home and set up the modem, the network signal was weak. I contacted customer service and… Read more

technical support, but they had no idea what to do and said there were no records of my call, they cant even assist or locate my current address then they asked me to visit their office for help. Since my partner is an technician and electrician , told them what needs to be done but the technician we talk to had no idea how to help either. It was very frustrating because my partner uses the internet for his work—ordering, meetings, and invoicing—while I use it for training and work from home. When he’s using the internet, I can’t, and I also can’t use my mobile . It was odd that I couldn’t use the TV either, since a Vodafone technician didn’t know how to fix this. I spent over an hour and a half on back-and-forth calls before giving up. I called again on a Saturday two weeks later to speak to a technician and customerservice to cancel; they asked why I wanted to cancel and why I couldn’t visit the office, which felt like a joke. I paid for the service, but then I was questioned as if it were a joke. After filing a complaint, I was told the $119 fee would be waived. After a month and a half, I checked my credit score and saw an outstanding balance. I called Vodafone three times and was told nothing was on my account. When I called again for the fourth time seeking a clear credit report, there was an outstanding amount that they had promised to waive. Customer service representatives had no idea about my details and gave me a funny answer about my address from eight years ago. Frustrated, I asked to speak to a manager, but they only gave me an automated response. To this day, I haven’t received any updates.until today i received an email from debt collectors, which felt like a joke. I used to stay with Vodafone because of their network, which was reliable, but my new accommodation was supposed to be better—unfortunately, it isn’t. Now they are demanding full payment for a service where I only used about 30% of the internet. I want this amount removed and a review of my case. The network quality is very poor, and I believe this issue needs to be escalated to higher management. Vodafone needs to fix its network, improve customer service, and ensure technicians assist customers properly. It’s frustrating when calling customer support, and they just laugh or chat at the back instead of helping. Also told Arma to collect money for a service that was below par. What a joke. tel no:[Number Removed]

I am very dissapointed with vodaphone destroying my business access online with.up to 12 hours offline because their offshore staff use my network. They claim it is maintenance. I was informed by an speech challenged customer service person it would be fixed, well saturday 11pm to 8am, when i realised my system was down and i had activity on my… Read more

security which was not recorded. I reset it, back working. Today i notice some portions of my businesz network were not visible. Reset again, and put tracers on my ip"s. My network guy.

Selling a Service They Cannot Deliver I requested internet installation over 3 weeks ago since signed up, and still haven’t been contacted about a… Read more

scheduled installation date. I’ve called multiple times, and every time I’m told the same thing: “Be sure we can help you out.” But nothing has happened.

They are selling a service they clearly cannot provide. Very poor communication and absolutely no follow-through.

Several times Vodafone advised that technician is coming “today” and “today” never came.

They misled me if I moved my mobile to Vodafone that I’ll get free internet for 12 months… which is big lie… they never came to install internet and I am out of pocket breaking my mobile provider contract…

Been waiting over 2 weeks to port my landline to Vodafone, with whom I have 4 other services. They miss deadlines to call back with updates. When I call I get put throiugh to dofferent deoartments (NBN to Mobiles and back to NBN. Then I am told it… Read more

is the back end at fault. Highly articulate consultants who are very good at apologising profusely and who say they understand my frustration. But nothing happens. I have filed 3 formal complaints via Voda's website and that is a waste of time too. I had issues when I signed up to Voda NBN last year (delays in connecting). I really question the value proposition of the firm.

If you decide to take out a 12 month prepaid mobile contract with Vodaphone (calls/text only) don't die 4 months later. Your estate won't receive a partial refund. As Executrix I have spent 7 months telephoning, emailing and sending letters advising Vodaphone of a relative's/customer's death and they haven't even had the courtesy to reply.

There’s absolutely no doubt about it. Vodaphone is an excellent NBN provider. Used to be with Telstra a few years agobutbtheyvwere useless. And rarely is there a problem with Vodaphone but tonight the internet went down. One call to Vodaphone answered immediately. Excellent help. It fixed itself within a couple of minutes and the operator Tushar was top notch. Helpful, polite and I couldn’t ask for more. Thank you Vodaphone.

sometimes it works, and most of the time it does not. I can't even access my Yahoo Mail account right now. It drives me mad. BUT ! it has all improved a lot now, so it's OK! Show details ·  1

Have been with Vodafone for over 8 years (phone + sim). Decided to go with them for my NBN in my new home (regional VIC) and so far I have not been disappointed. Yes, the service centre is based in India but if you can look past that, the service I’ve had with them has been top notch. They acknowledged my loyalty to the company and also offered me… Read more ·  1

discounts on current phone plans (mine and my wife’s), new tablet for free and couple of other goodies I couldn’t resist. I’ve been consistently getting over 100mbps during the day (most competitors I’ve looked into advertise “up to 100”) and over 500mbps off peak. Won’t be going anywhere else anytime soon.

Do not what so ever go NBN with th Vodafone. Absolutely pathetic. Drop outs constantly they say they fix it nothing changes. Also accounts can't invoice properly I had to go through the TIO to get a refund from them. When you ask for help via phone the English is poor and don't understand what you're saying. I wish I stayed on 5G and with another provider.

I attempted to sign up for a service with Vodafone, but the onboarding process completely crossed the line regarding privacy. They weren't just asking for standard identification to verify who I am; they demanded to know my employment history, how long I had worked there, and my exact residential history. Asking how long I have lived at my… Read more

address and poking into my employment details just to set up an internet connection is completely over the top and invasive. Treating a basic utility or monthly service like a heavy financial loan with deep background checks is poor consumer practice. If you value your privacy and prefer straightforward, non-toxic sign-up processes without being interrogated about your job and housing history, look elsewhere.

Lack of communication and horrible customer service — stay away from them. They’ll push hard to get you to sign up, but once you do, they couldn’t care less about you as a customer. All charm before the sale, complete silence after. Bunch of idiots.

Vodafone NBN with 4G Backup is rubbish – NBN is standard TPG and nothing wrong with it, but the 4G backup is not worth the money VODAFONE's 4 G BACKUP IS CAPPED AT SUCH LOW SPEEDS ITS UNUSABLE. Don't fall into the trap, the 4G backup is so heavily capped its practically useless .

Absolute rubbish!! since day one of joining i’ve had internet issues with their vision internet. I had an email saying they detected some fault and they fixed it. well they didn’t as my internet was lagging and slow. then my internet dropped to 4G where it stayed for weeks as vodafone stuffed around trying to tell me it was an issue with my… Read more

equipment. I kept telling them it was the “refurbished” modem they sent me. They assured me it wasn’t but couldn’t fix the issue. finally they gave into my demands sent me a brand new modem. plugged it in d#mn thing didn’t connect to the internet. for a week i was down. had to call many times finally someone managed to do a reset on their end and it worked. 2 weeks later no internet at all dead in the water. called vodafone they again tried to make out like it’s an issue on my end but it wasn’t as all my plugs and lines are new. they said someone would contact me when they were going to come and check the line to my building. no one called but 4 days later magically internet was back up. that lasted 5 days now internet is down again. This is the most pathetic company i can’t believe they are allowed to operate in australia with service like this.

**AVOID AVOID AVOID, DO YOURSELF A FAVOUR AND STAY AWAY FROM VODAPHONE, WORSE SERVICE EVER** 5 Weeks after I signed up and I still dont have a stable internet service that stays on, even for good periods, drops in and out so in frequently its not funny. Whats worse than the internet service is there SHOCKING CUSTOMER SERVICE. This is what happens… Read more

when companies outsource their customer service and technical teams overseas. The people in stores are good, but even they have to use the same system. I had the technician come out and set up the internet and I called Vodaphone customer support to do the back end stuff, activate the account and provision my service. They started the billing part, havent sorted my issues or the provision my service part either.

From the first call they couldnt help me at the time and said they would call me back within a couple of days. This is where it has started. No one ever calls me back, I cant ever speak to the technical team who are supposedly sorting things but nothing ever happens. I call every couple of days and every time they start a new ticket, they promise to call me back, that the technical team will sort and call you back, this never ever happens. I called tonight and found out the technical team did their stuff and reported back that the internet is working and closed the task. They never spoke to me, never called me to discuss my issue and never do?? Over 2 weeks ago someone said they will send out a technician. They told me someone would come out within 2 days and they would contact me. This never happened. I called them back only for someone else to tell me oh you dont need a technician to come to your property but we are escalating the problem to the technical team and someone will call you back within 24-48 hours. 2 days later I call them again and they said we cant speak to anyone, but once again they start a new ticket and say its been escalated AGAIN.

They promise to call back, promise another team will sort and call me back but this NEVER EVER happens. They are a joke, the most unprofessional company I have EVER had dealings with in my life. Oh to top it off, I was supposed to get a month free upfront but I have already been sent a bill despite not having a useable internet service. If you dont want to be taken for a ride and stuffed around by them find another service. There are so many better options. The funny part is there are others in my building with a working Vodaphone service???

Had a perfectly working opticomm service with Origin before attempting to switch. I honestly don’t think they are actually set up properly with opticomm and shouldn’t be advertising this service. Vodafone provided terrible communication of opticomm set up issues. Long wait times - up to 1.5hrs on hold. Call back service rings once, so you can’t… Read more

answer and have to go on hold to chase updates. Say they have tried to contact you, when they haven’t (no SMS or missed calls). When you actually complain about service, they don’t listen and give you scripted responses.

After 2 weeks I gave up trying to get an opticomm service activated. Trying to cancel the order was also a hassle and took them 5 days to do so.

Vodafone is delivering its worst-ever service in the ACT, an absolute disgrace. There is zero direct support from the customer centre to fix the ongoing Vision Max network issues. Instead, their rep does the bare minimum: raises a ticket and tells you someone from the Vision Max "team" will call you back. If you’re lucky enough to actually pick up… Read more

that call, you’ll get some scripted person overseas who tells you to restart your modem and devices multiple times like it’s 2005, before eventually “escalating” it with zero timeline, zero ownership, and zero accountability. Complete incompetence from start to finish. Avoid Vodafone in the ACT if you value reliable internet.

I have made a big mistake of moving my opticom broadband to Vodafone from Superloop. They moved my service in the night time and their technical support couldn't setup my wifi modem, Tenda. First of all, to speak with them, I had to spend 10 minutes back and forth with AI and then 30 minutes on waiting. Just terrible. The technical support person,… Read more

Akash, couldn't care less if I got internet or not. He just kept telling me to speak with the manufacturer support. This was the same wifi modem which I have always used. Apparently he has been working for past 5 years and he knows everything and he hasn't seen anything like my modem setup page LOL. I have told him that I can't go back and forth with calling many companies for setting up this annoying internet service! This guy was telling me that I should have chosen to use their modem. Well, I am not running a wifi modem shop to stack up wifi modems everytime I take up a new service. I have ended up going back to superloop and it was configured in 10 seconds.

Got declined for NBN for a credit check? [Content Removed], I have a phone plan and all with them? I didn’t want the modem, only the service? Honestly if I knew they were even going to attempt a credit check to begin with I wouldn’t have proceeded.

I was considering vodaphone to reduce monthly costs - but after all I see in the channel ... no flipping way. I depend on the internet to work ... what will I say ... Vodaphone ate my homework ... I doubt that will stand.

I live in the Sydney metro area, and I recently signed up for a new home NBN plan with Vodafone who also supplied of these Arcadyan Modems – Model no HWG2025. I used this modem for about three weeks and during that time internet constantly dropped out after one- or two-hours service. Ive rebooted the modem on several occasions – but the… Read more

connection continued to drop put after a few hours. I’ve had lots of conversations with Vodafone / NBN, and they couldn’t fix the issue. I finally gave up and purchased a new TP-Link Router – took it home – plugged it in to the same port on the NBN box and it works like a dream. No dropouts and good Wi-Fi coverage throughout my home.

Very disappointing experience. I was assured my area had 5G coverage by Vodafone and that the 5G dongle would support seamless data sharing with my mobile plan. After porting my mobile SIM to Vodafone and using the newly pruchased Vodafone 5G dongle device for 3–4 weeks, neither the speed nor the promised data sharing worked. Customer support… Read more

gave inconsistent answers every time I called, and no issue was actually resolved despite multiple complaints. In the end, I returned the device within the trial period.

Overall, misleading promises and poor service—would not recommend.

Forcing me off plan to a plan showing as charging $106 in my app, then gaslit by rep saying the app says $53, but she’ll discount me to $41 and sent email confirmation of plan and discount. Got email confirmation of $53 plan nothing else. My app now says $53, I ring support but cant get through to billing’s, speak to someone and human doesn’t… Read more

work. So I jump to support, they confirm app is wrong. I ask for email confirming this in which case I’m denied, I then ask for a copy of transcript in which case I’m forced to print out and fill in a form to get this which is where issues with privacy start ticking in, then I ring cx and to my surprise cancel a plan seems to get me straight through to someone. Shocker! I raise with them the issue, they confirm it’s an app error and I’ll get a discount, they won’t put this in writing and won’t send me my transcript. So I req to speak with tl, after much back and fourth and two hang ups, I get a hold of tl, tl doesn’t have email either, won’t put anything in writing and reiterates same point. I ask him to canx my plan, tl then says that’ll take 24 hrs, I then say how will i know it’s been cancelled, I want it in writing as I’m raising with OAIC and TIO as we speak and need a paper trail and he says when it’s canx someone will call me to confirm canx. This is unacceptable! Don’t use Vodafone, price increases every year, then forcing you off a plan, then on top of that no written communication despite initial promise, app shows wrong pricing.

Offered 500mb but only able to access 150mb and then service completely dropped out. Spent about 30 hours on the phone and chat over a week trying to get Vodafone to fix the issue. Eventually the local Vodafone shop helped out with a modem. I was billed even though I was told I would receive a credit. To add salt to the wound I was billed a late… Read more

fee. Vodafone is a circus and is unworthy of being called an ISP. I would not recommend Vodafone to anyone.

Vodafone NBN – Completely Disappointing I’ve been waiting week after week and still have no internet. Every time I call, they promise it will be resolved in 24–48 hours, but nothing happens. Calling back repeatedly gets me nowhere. The service is terrible and full of empty promises. If there’s a zero or negative rating option, I would give the maximum. Show details