Volkswagen Dealers
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Castle Hill Volkswagen new car department are an absolute joke as 4 weeks ago called to make an inquiry about a new vehicle was told I would be called back in 2 days I never received a call.2 weeks later went into the dealership to make the inquiry had a few important questions as I was told he will follow up on but another 2 weeks have past still no call back I have now made a complaint to the sales manager and very casually said he will speak to the sales team.
I have now gone somewhere else to purchase the vehicle as these people can’t even do the basics let alone supply a vehicle.
Well done Volkswagen Show details
VW Melville
VW Melville - Great service. Thank you, Winston. Purchased second car from this dealership and came back because Winston still around. Lovely person and great salesman. Show detailsVolkswagen Customer Care Plans
When you purchase pre-paid service packs from Volkswagen Australia, they include the offer of free roadside assistance extension each time the vehicle is serviced. Except they don’t do it. They don’t even appear to have a process to make this happen – the disconnect is between the car being serviced, and Volkswagen customer care actually extending the roadside assistance. Volkswagen Roadside Assistance know nothing about the extension, so advise that the roadside assistance package has expired which confirms that Volkswagen have not provided... Read more an extension to the roadside assistance service as promised and promoted as one of the advantages of pre purchasing service packs. It has been 3 months since I raised this with Volkswagen Australia, I have had about 10 basically identical emails from a “Customer Experience Ambassador” assuring me that they are investigating to resolve the issue. I have spoken to them twice on the phone, yet still no outcome -the representative has clearly no power to do anything – it is clearly a (mis)management problem. Some customer experience! Yet another example of Volkswagen displaying poor corporate behaviour and a lack of customer focus. Why would you buy from such a company in the future? I know I am unlikely to do so.No Response from VW
I emailed and called VW customer service after discovering on the 6th of February that my dashcam had been unplugged.Once my dashcam was reconnected I viewed the last video recorded, I found the dashcam had been unplugged at Kevin Dennis Deer Park where I took my car for its first service, I wanted an explanation for this and to complain that my car wasn’t protected by it’s expensive dashcam for 2 months as they didn’t even bother reconnecting it.
Naturally my question is, what do they have to hide to require them to unplug my dashcam ?
I’ll not be going back to Kevin Dennis as this stinks of dishonesty and whilst I was a fan of VW I’ll never buy another one due to the very poor customer service, it’s been a bad experience.
They should have known better!!!!
Originally, I had a good relationship with the service staff, but that changed over the years. The last 2 years were bad and time-consuming from my side.I often went back and forth trying to solve the same issues, just for them to happen again.
The car is 18 years old and has had only 2 owners and has only travelled 140,000 KM and has always been serviced by Osborne Park VW.
The underlying issue that I can see is that the staff are not qualified enough to solve the issues. Servicing new cars under warranty is one thing but for cars that are o... Read morever 10 years old - forget about it. If they had truly well-trained experienced mechanics, I would not have had these problems, but trying to fix it afterwards became a BIG mess, and expensive for me as well as the dealership. Trying to keep good staff, especially during COVID was a challenge but we all had to deal with it. Several items that they had claimed to have done according to their service tax invoice were not done, i.e. checking all the tyre pressures (which was not done), windscreen water top up (I had no water in there at all), plastic covers for the seating rails fell off within a week of getting the car back and problems with electronic items. I have made 3 calls to them to sort it out, 2 to the service manager and one to the Dealer principal [Name Removed]. That was 4 months ago. Not even a courtesy call back. I have also sent an email in October last year and this has not been responded to either. They know they were wrong, they won't acknowledge it, and they can't deal with it. Perhaps they feel too embarrassed to have charged me $1,200 for a simple service. They spend thousands of dollars on marketing to get you in but lose it with their bad service and incompetency.
Love the car, hate the service
The same VW dealer FCMC Pialba has serviced my V6 Amarok Highline for 5 years. They have lost the special socket used to remove the wheel locknut on each wheel so I have had to buy a new set of wheel nuts. VW Australia, FCMC and Keystar are not interested in the problem they caused and basically told me to sod off.Brighton Volkswagen
I just purchased a 2018 Tiguan from Brighton Volkswagen (sales person - Tyson) a pleasure to deal with - great communication and smooth transaction very happy with my purchase! Show detailsPoor product, poor service!
I bought a brand new lemon from Volkswagen in 2018. It's now 2023 and has only done 46,000km to date.At 27,000km the water pump failed, then at 40,000km the clutch pack failed....
This shouldn't happen on a new car, or ANY car this soon for that matter, it's simply an inferior product. There has been successful class actions overseas for these issues so I anticipate one to commence in Australia also.
The customer service is beyond poor, I have been back and forth with their "customer experience" team for 2 months and my complaint is still waiting with the case manager so I haven't received any form of response to date.
I am taking this further with consumer protection and encourage others to do the same. Show details
No service manual !!
So have taken car to local mechanic for first service as VW is to far away, looking for service manual. There is none waisted last hour talking to dealer and Volkswagen Australia, no help and no information as to what they require. If you spend $42000 on a new car I think a book to record its history should be given. Very Poor.Terrible quality product and worst after sales service
Could not recommend purchasing any VW. VW Australia’s level of service is appalling. I had read reviews before purchasing my VW and really wished I had taken the advice from the reviews. Do yourself a favor and look at anything else other than VW. Until they address the systemic problems within their company you no doubt will have issues with this company.I think the apprentice did this one
Bought a brand new '23 Amorok Aventura delivered by Brighton VW. There are deep scratches on the internal plastics, the interior has dirt all over the door skins, the console liner has come apart and I cannot put anything in there because it will fall through to the transmission tunnel, the plastics on the dash do not align, the drivers side wing mirror squeaks when folding in (the car is only a few weeks old), and for the privilege they charged me $2k over the MSRP!! This is a $90k vehicle; I have a Mazda that cost $40k less and it is superior... Read more in so many ways. I have had many VW's in the past and the quality has always been spot on, but they have really dropped the ball on this vehicle. I will think twice before going back to this once great brand!!Worst service centre
I bought a brand new tcross from Volkswagen in Cairns. From the very first day the wiper had issues, I been there three times and they said , some chemicals have to come from Germany to fix the problem. It’s still not fixed completely. Now after a year the from ac vent covering started to peel off ,it’s just cheap plastic. The rubber bush around the door is coming off and completely faded. I took the car to the service centre and they are they said it’s due to environmental factors and atmosphere. I don’t understand why they bring the car to Australia if it’s not sustainable to the environment. Never ever believe this brand Volkswagen famous for some reasons . Wasted my hard earned money.Thanks
Sony Show details
VOLKSWAGEN TIGUQN
The car was fantastic , and Nick Orlic have done a great job on explain the car and negotiate the price for the car. My family are very happy with the car and the Nick Service .VW tiguan R, worst experience ever!
One star is one too many!Purchased a new R tiguan in august 2022 for $82500, of the 9 months we’ve owned it, its been in the workshop with major failures for 3 months and is still not repaired. Months of back and forth emails, calls, lies and excuses. VW Australia refuse to replace or refund the car. They sent an email today stating they were happy with their own handling of the scenario and won’t be dealing with the issue any further. The car still sits unfixed at the dealership. How can they be happy with that?
A stressful, draining and just plain disgusting experience from buying a VW. Don’t but a VW, worst decision ever. Show details
Volkswagen Brighton Service
Ordered incorrect part (colour) for my Golf R.Didn't know me as a customer, despite selling me the car from new in the first place.
Didn't know the car, again, despite selling me the car from new in the first place.
Didn't ask for a photograph of the car before making assumptions about the parts.
Wasted my time and theirs.
I've booked in with a more professional repairer now. Show details
Questions & Answers
I took delivery of a new Tiguan yesterday after a brilliant 3 year run with a golf, mind you I avoided dealer servicing.
I was just about to purchase a 5 year service plan and now I’m reconsidering, it’s a good idea if it works but with all the negative reviews I’ll need convincing to spend 3 grand on it
Bottom line - in my opion (for what its worth), wherever you take your vehicle you will need to be on top of the service agent no matter what these days - sadly. Pride in oine work seems to be a dyin... Read more
g quality. In relation to the VW service plan, your $3K for 5 years service equates to $600 PA roughly one service PA / 15,000km. The only service I had that went anywhere near $1k was actually $3k and that was when the timing belt (and a new water pump) was fitted at the 105K/km service. The rest of my servicings float from $400 - $600 - my vehicle now has over 155,000km on it. Still a great vehicle. For peace of mind and knowing that if VW are servicinbg the vehicle and something goes wrong they will find it difficult to wiggle out of as the service agents - $5k could be seen as a 'peace of mind' plan. Just look up the actual VW agent you will be using for reviews on their customer service / vehicle servicing departments (if you can find anuthing). And remember, even the best can get negative reviews, its about consistent negative reviews that you watch for. I would pay for the $5K servicing plan if you have the cash spare. (in my humble and mentally unstable opinion... :-)Thank you for your response, everything you say is spot on, the dealer I bought the car from seem very ethical but that’s only a feeling, your idea about seeking reviews on the dealer I intend to use ... Read more
is great advice and I will do just that after replying to you. There is a dealer 10 minutes away from where I live whom I wouldn’t take a bicycle to and there arrogance is the only thing they do well, hence why I bought my new car in Brighton, it’s $3k for the 5 year once a year service plan and no normal price rises which is appealing but even so it’s useless if the job isn’t done right or they find expensive mysteries that only they can see. I’ll do my homework now on the exact dealer as typing in VW was nearly all negative reviews, thanks again and I’ll follow your advice, regards PaulCan anyone suggest a competent service place for new Crafter (4motion). In Melbourne. I am quite fearful re above reviews but there is no other vehicle to match and I wonder if new factory to build might offer a better product. Am I a dreamer?
I'm sorry, whilst Berwick VW seem to very excellent in the sales area, we haven't had the car long enough to test the service department.
VW Berwick nearly literally killed me, had my car serviced by them every 3 months, they were consistently telling me they had checked/replaced my brake pads, then less than 1 week after the last servi... Read more
ce I let them do, I put my foot on the brake and the car kept going, horrible metallic sound, had it checked by a third party, all brake calipers were metal on metal, cost $1600 to fix. AVOID!That's what I was fearful of. Thanks for the input.
Why doesn't VW have a Cherry Red Caddy TSI 220 available any where in Australia? To have to order something four months or more in advance is ridiculous. My dealer in Hervey Bay couldn't even show me a metal sample of the colour. You're colour range on the face book features Cherry Red. I'm very disappointed. All that is available in Queensland I've been told is the Caddy TSI 220 auto petrol is black,silver or white.
Yours,
Helga Becker.
Only VW can answer obviously
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If Volkswagen are monitoring this area why aren’t they responding or defending there dealers behaviour, why haven’t they responded to many emails & phone calls ?