I was extremely disappointed after my last service at Bill Buckle Mona Vale on 20/1/21.
I had previously taken my 2016 VW Polo there late last year after the air conditioning system stopped working.
The mechanics said late last year that the ac was leaking and they put through a dye to see where the leak was and to bring the car back when it stopped working.
I subsequently brought my car back on the 20/1/21 as the ac had stopped working.
I was told on that day by the serviceman that my car would cost $2698.30 to replace the evaporator and rete...Read more

I'd give 10 stars if I could!

Rick in the Service Department of Leichhardt VW is absolutely outstanding.

I was already stressed, car overheated blah-de-blah which took me to another level of stress.

Rick acted as a counsellor to give me confidence to limp my car into the dealership. Rick was cool, calm, collected on the multiple calls I had with him.

I bugged him with 10 calls or more and he didn't flinch. Rick is blunt (respectfully), direct and on-point.
...Read more

I've now purchased two branch new Volkswagen Polo vehicles from Sutherland Volkswagen, the first being in 2016 and subsequent to that, a 2019 model in December 2019. One year on and having looked after my car in every possible way, I've now returned to the Dealership with unexplained warped front disc brake rotors.

I don't drive like a hoon, the vehicle has never been off road, the Dealership had the car for a full day, and upon my return they refused to replace the front two rotors under my new car warranty; primarily because I'd elected to ...Read more

13 months ago i was looking to purchase a VW GOLF R from Sutherland Volkswagen dealership. When i arrived i left the dealership empty handed as the vehicle was out of my price range advertised for $57K. Was contacted 3-4 weeks over the phone by [Name Removed] and he advised me that he could drop the price of the vehicle to $53,000 advising me it was drive away.

so i Purchased the vehicle from him without looking at the vehicle by trusting his word and 12 months later realized that it didn't include on road costs at the time of trying to rene...Read more

I am sorry but my experience with them is horrendous! Totally unprofessional, sheer incompetence and clueless! To top it, their service advisor tried to browbeat me to hide their inefficiency! I had a problem with key remotes and booked a service with them. After waiting 10 days, wasting 3 hours and AUD 200, they told that they can't sort out the problem and I may have to buy new electronic unit worth AUD 9000. They asked me more time, more money to troubleshoot and when they listened that I have taken car to another locksmith before them, ...Read more

Blew a Tyre on my 10 month old Amarok and went to Rockdale VW after they assured me they could replace the Tyre “today” So 2 days later they called to say they had the Tyre but when I went to pick up the car they had fitted a different Tyre, with different tread pattern. When I pointed this out they said that’s all we could get. The resolve was we will refund your money (in 2 weeks) and put the spare back on. I called my usual Tyre dealer who sourced a Tyre and said he would fit it in 2 hours time. When there, he told me that all tyres had bee...Read more

I called VW Rockdale two weeks ago for a recall for my 2009 VW 118 TSI golf car, my car turned out to have manufacturing problems in the gearbox, ABS system, and the Takata airbag system ( many models as well, you can find the resource on productsafety.com.au) One of the staff Andrew answered and said he will pass my call to the manager and they will give me a call the following day. After waiting for a week, I received a call from the receptionist Nicky, she was kind because she started the call with apologizing for the delayed call, then we a...Read more

When buying a car, the team at Liverpool VW put on quite the ‘show’ of customer service and care, why? Because they want your money. But that’s where it ends... Their after sales customer service is nothing short of deplorable. After about 3months of purchasing our brand new car from them, they asked us to bring the car back for a ‘complimentary first service’ which we thought was weird as the car had only done 3000kms but we obliged as we thought it was required for the warranty. After driving 1.5hrs to get there they then told us it’s just an...Read more

I am living in Melbourne under stage 4 restrictions. Since lack of driving my VW Touareg had flat battery. After battery was charged now the radio is locked out and asks for a code. I spoke to two dealerships VW Essendon fields and Waverley Volkswagen Both dealerships asked me to bring that car to them to get the radio lock code. Providing the VIN number wasn’t enough for them to hand over the unlock code to me. They said that they need to verify the VIN to provide the code for security purpose. I do not understand this. Are we living in a cou...Read more

Dodgy finance department. We have reported the matter to the financial ombudsman after they blew off our concerns. We paid cash for most of the vehicle purchase and financed the rest. Our own bank has great rates and low application fee of $250. They wanted to "Do the finance talk" so we listed to what they had to say, told them what our banks rates and fees were and were reassured theirs were better than our banks. We kept asking to see the paperwork but none was produced until they had already completed the finance when we went to pick up the...Read more

I’m writing on behalf of my mum who is paying off the 2018 Vw Golf she had bought from VW Brisbane Australia, from the start customer service is absolutely horrendous, so disrespectful and aggressive and they do absolutely nothing to help. During COVID 19 my mum lost her job and wasn’t able to pay much of anything, she had called Vw to try sort something out as she couldn’t afford the $600 a week anymore, she had called about 4 times a month and was always waiting up to an hour for someone to pick up so she would always leave a call back, my mu...Read more

I called VW Customer support and was told that she would check the required information with her manager and call me back shortly. I did not receive a call so I called again several hours later and was prompted to leave my name and number for a return call as the system was experiencing peak load. Again no call was received so I called a third time to be initially told there was no customer service person there with the name / reference I supplied. After some discussion the operator remembered they had a new staff member by the name I mentioned...Read more