Volkswagen Dealers

Volkswagen Dealers

 Verified
Volkswagen Dealers
2.0

334 reviews

PositivevsNegative
25% · 82245 · 73%
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Return Claim MadeYes (12) · No (97)
Product Quality
2.2 (115)
Customer Service
1.9 (120)

Reviews

334 reviews
Barra
Barra2 posts
 

Avoid

Castle Hill Volkswagen new car department are an absolute joke as 4 weeks ago called to make an inquiry about a new vehicle was told I would be called back in 2 days I never received a call.
2 weeks later went into the dealership to make the inquiry had a few important questions as I was told he will follow up on but another 2 weeks have past still no call back I have now made a complaint to the sales manager and very casually said he will speak to the sales team.
I have now gone somewhere else to purchase the vehicle as these people can’t even do the basics let alone supply a vehicle.
Well done Volkswagen Show details
Nat V
Nat VPerth, WA5 posts
 

VW Melville

VW Melville - Great service. Thank you, Winston. Purchased second car from this dealership and came back because Winston still around. Lovely person and great salesman. Show details
Stephen W
Stephen WSouth-Eastern Region, NSW4 posts
  Verified
PaulM
PaulMGreater Melbourne (Metropolitan), VIC47 posts
  Verified

No Response from VW

I emailed and called VW customer service after discovering on the 6th of February that my dashcam had been unplugged.
Once my dashcam was reconnected I viewed the last video recorded, I found the dashcam had been unplugged at Kevin Dennis Deer Park where I took my car for its first service, I wanted an explanation for this and to complain that my car wasn’t protected by it’s expensive dashcam for 2 months as they didn’t even bother reconnecting it.
Naturally my question is, what do they have to hide to require them to unplug my dashcam ?
I’ll not be going back to Kevin Dennis as this stinks of dishonesty and whilst I was a fan of VW I’ll never buy another one due to the very poor customer service, it’s been a bad experience.
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PaulM
PaulM  
More

If Volkswagen are monitoring this area why aren’t they responding or defending there dealers behaviour, why haven’t they responded to many emails & phone calls ?

Dutch 999
Dutch 999Perth, WA6 posts
 
Michael
MichaelWide Bay-Burnett, QLD26 posts
  Verified

Love the car, hate the service

The same VW dealer FCMC Pialba has serviced my V6 Amarok Highline for 5 years. They have lost the special socket used to remove the wheel locknut on each wheel so I have had to buy a new set of wheel nuts. VW Australia, FCMC and Keystar are not interested in the problem they caused and basically told me to sod off.
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Pamela
PamelaGreater Melbourne (Inner), VIC
 

Brighton Volkswagen

I just purchased a 2018 Tiguan from Brighton Volkswagen (sales person - Tyson) a pleasure to deal with - great communication and smooth transaction very happy with my purchase! Show details
Sarah Gardner
Sarah GardnerPerth, WA11 posts
 

Poor product, poor service!

I bought a brand new lemon from Volkswagen in 2018. It's now 2023 and has only done 46,000km to date.

At 27,000km the water pump failed, then at 40,000km the clutch pack failed....

This shouldn't happen on a new car, or ANY car this soon for that matter, it's simply an inferior product. There has been successful class actions overseas for these issues so I anticipate one to commence in Australia also.

The customer service is beyond poor, I have been back and forth with their "customer experience" team for 2 months and my complaint is still waiting with the case manager so I haven't received any form of response to date.

I am taking this further with consumer protection and encourage others to do the same. Show details

Steve
SteveGreater Melbourne (Outer), VIC6 posts
  Verified

No service manual !!

So have taken car to local mechanic for first service as VW is to far away, looking for service manual. There is none waisted last hour talking to dealer and Volkswagen Australia, no help and no information as to what they require. If you spend $42000 on a new car I think a book to record its history should be given. Very Poor.
AMD
AMDQueensland
 

Terrible quality product and worst after sales service

Could not recommend purchasing any VW. VW Australia’s level of service is appalling. I had read reviews before purchasing my VW and really wished I had taken the advice from the reviews. Do yourself a favor and look at anything else other than VW. Until they address the systemic problems within their company you no doubt will have issues with this company.
brad n.
brad n.Goulburn Valley, VIC3 posts
  Verified
Product Quality
sony
sonyFar North Queensland, QLD2 posts
 

Worst service centre

I bought a brand new tcross from Volkswagen in Cairns. From the very first day the wiper had issues, I been there three times and they said , some chemicals have to come from Germany to fix the problem. It’s still not fixed completely. Now after a year the from ac vent covering started to peel off ,it’s just cheap plastic. The rubber bush around the door is coming off and completely faded. I took the car to the service centre and they are they said it’s due to environmental factors and atmosphere. I don’t understand why they bring the car to Australia if it’s not sustainable to the environment. Never ever believe this brand Volkswagen famous for some reasons . Wasted my hard earned money.

Thanks
Sony Show details

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David T.
David T.Sydney, NSW
 

VOLKSWAGEN TIGUQN

The car was fantastic , and Nick Orlic have done a great job on explain the car and negotiate the price for the car. My family are very happy with the car and the Nick Service .
Drew
DrewSouth West, WA
  Verified

VW tiguan R, worst experience ever!

One star is one too many!
Purchased a new R tiguan in august 2022 for $82500, of the 9 months we’ve owned it, its been in the workshop with major failures for 3 months and is still not repaired. Months of back and forth emails, calls, lies and excuses. VW Australia refuse to replace or refund the car. They sent an email today stating they were happy with their own handling of the scenario and won’t be dealing with the issue any further. The car still sits unfixed at the dealership. How can they be happy with that?
A stressful, draining and just plain disgusting experience from buying a VW. Don’t but a VW, worst decision ever. Show details
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MarkJ
MarkJMelbourne, Victoria11 posts
 

Volkswagen Brighton Service

Ordered incorrect part (colour) for my Golf R.
Didn't know me as a customer, despite selling me the car from new in the first place.
Didn't know the car, again, despite selling me the car from new in the first place.
Didn't ask for a photograph of the car before making assumptions about the parts.
Wasted my time and theirs.
I've booked in with a more professional repairer now. Show details

Questions & Answers

PaulM
PaulM

I took delivery of a new Tiguan yesterday after a brilliant 3 year run with a golf, mind you I avoided dealer servicing.
I was just about to purchase a 5 year service plan and now I’m reconsidering, it’s a good idea if it works but with all the negative reviews I’ll need convincing to spend 3 grand on it

Craig C.
Craig C.  
PaulM
PaulM  
otzi
otzi

Can anyone suggest a competent service place for new Crafter (4motion). In Melbourne. I am quite fearful re above reviews but there is no other vehicle to match and I wonder if new factory to build might offer a better product. Am I a dreamer?

Dave
Dave  

I'm sorry, whilst Berwick VW seem to very excellent in the sales area, we haven't had the car long enough to test the service department.

Jane D.
Jane D.  
otzi
otzi  

That's what I was fearful of. Thanks for the input.

Helga
Helga

Why doesn't VW have a Cherry Red Caddy TSI 220 available any where in Australia? To have to order something four months or more in advance is ridiculous. My dealer in Hervey Bay couldn't even show me a metal sample of the colour. You're colour range on the face book features Cherry Red. I'm very disappointed. All that is available in Queensland I've been told is the Caddy TSI 220 auto petrol is black,silver or white.

Yours,

Helga Becker.

Fired Up
Fired Up  

Only VW can answer obviously

See all Volkswagen Dealers questions

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