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Volkswagen Dealers

Volkswagen Dealers

2.2 from 237 reviews

Reviews

(63)
(7)
(5)
(11)
(151)
  • Product Quality
    2.6 (47)
  • Return Claim MadeYes (6) · No (42)
  • Customer Service
    2.4 (50)
George S.

George S.Sydney, NSW

Great Customer Care & Service

published
Customer Service
Return Claim MadeNo

Awesome

published

Just a quick note to say how impressed i was with my recent dealings with Ringwood VW! I cannot speak highly enough of the professionalism & knowledge of the team there, especially Sean!
I would recommend anyone who is thinking of purchasing a VW to contact Sean at the Ringwood show room!

Customer Service
Product Quality
Return Claim MadeNo
Disillusioned

DisillusionedRichmond-Tweed, NSW

Loss of trust in Frizelle Sunshine

published

I recently attended an advertised sale and promotion at Tweed Volkswagon part of the Frizelle Sunshine group.It was indicated that great sales would be on offer and they wanted to complete deals.On obtaining details of the changeover price on a new vehicle I was surprised to discover that the trade in price offered was at least $5,000 under the cars value. This information is readily available on a multitude of web sites. I can only assume that Frizelles don’t think customers will check the valuation price.
Consequently it was not possible to finalise a deal with Frizelles even though they upped their initial offer. As a result I have lost confidence with Frizelles and will look to change away from driving a Volkswagon.

Customer Service
Return Claim MadeNo
Store LocationTweed Volkswagon
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Richard

RichardVictoria

Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBendigo Volkswagen
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TERRIBLE

published

my car clearly has a problem. every time I take it to have it check the answer is: your car is perfectly fine.
I decided to take it to Mycar, the day after it was look at by volkswagen, and they found 2 major problems with the car. useless

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNEWSTEAD
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AMAC

AMACGippsland, VIC

  • 4 reviews

Traralgon Volkswagen Service

published

Recently I have had to have a mechanical repair to my V6 Amarok, the repair took 4 days to complete and there was a following adjustment required to the engine management system (oil level alarm) which took a further 2 days.
The service and assistance went above what was required, thanks to Sam and Andrew Service Managers and Dale from Sales.

Would I buy anther car from Traralgon Volkswagen - YES

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTraralgon Volkswagen
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Elvis M.

Elvis M.Sydney, NSW

Volkswagen Sutherland

published

The management and staff of this dealership are thieves, do not give them your credit card as they will take funds without your authorisation and will not give you a refund, instead of taking one deposit from my savings they have taken that, and $1500 from my credit card with no authority at all. They call you at 7pm and tell you that they have taken funds accidentally? The worst service I have ever had at a car dealership. They are also refusing to provide me with a reciept.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSutherland and never again
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sito

sitoSouth East Queensland, QLD

  • 2 reviews

terrible service!

published

I wanted to get some info about the 2015 Amarok I saw at the other independent place. I had rego and vin number and wanted them to check it in their internal system as it is VW Australia. I wanted to know if it is 4wd as there is no badge and no 4WD button but rego says it is 4WD. No help at all.
if the car is not from their backyard they won't help you at all.
They even won't give you general info. They send to VW Australia and VW Australia sends me to the closest dealership.
Useless service!
I have a Golf atm as well but I am selling this now- not gonna support this brand anymore.

Customer Service
Product Quality
Store Locationall dealerships!
PETER

PETER

  • 3 reviews

Vw incompetent diagnostic skills 5 months $10.000 wasted customers ripped off

published

Appalling price gouging paid 43 dollars just for a washer charged 4 times the price for accelerator sensor then charge 1000 dollars to fit it is right at the front total rip off. Took 5 months to repair just found out the so called technicians stripped a bolt putting it in and left it there over priced sub-standard service. I will never buy a vw every again dishonest unreliable low grade work.
Can never trust vw and its dishonest and very malicious all parts are extreme prices and vw send all part snail mail such a deceitful greedy bunch of thieves !

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIT IS A REPAIR NOT A PURCHASE
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Georgia M.

Georgia M.South East Queensland, QLD

Lemon

published

Common fault with the golf gti - timing belt tensioner failed and engine ruined. While class action in the USA was successful in having VW repair your car - vw Australia refuses to do anything. The worst service and lemon product

Customer Service
Product Quality
Return Claim MadeNo
The McLean's

The McLean'sGreater Melbourne (Inner), VIC

Doncaster VW

published

A huge thanks to Ming for his strong product knowledge, professional service and attention to detail with our VW Golf R enquiries and test drives. From the start of the looking process to the buying and happily shaking hands process Ming was a pleasure to deal with and trust worthy. A true asset to the VW brand.
Thanks Ming and the team at Doncaster VW.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster VW
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Lies, the worst customers services.

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationVW Sutherland NSW
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Peter W.

Peter W.South East Queensland, QLD

Another day wasted. How much is my time worth?

published

I recently took my car polo beats rego 191WYF into norris kedron QLD where I brought it from. The car is not 3 years old yet. The in park light or something similar was coming on while driving. They knew straight away what it was a common problem apparently. I also had a recall fixed . Something to do with tow point. They had the car for half day .They had to talk housing off around automatic shift stick. But when they put it back on they left a USB charger cable suck under the housing. Now I have to take it in again. Another day wasted!
Just email apology and said bring it in and we'll fix it . Nothing for my time and energy wasted.

Furious AGL customer

Furious AGL customerSydney

  • 2 reviews
  • 2 likes

Buyer Beware - Amarok Or Amalemon

published
Customer Service
Product Quality
Store LocationWestpoint Autos Volkswagen Indooroopilly
Nuts

NutsMelbourne

  • 4 reviews
  • 2 likes

The honeymoon ends the moment your warranty does with VW and it's dealers!!!

published
Customer Service
Product Quality
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Nicholas K.

Nicholas K.Greater Melbourne (Inner), VIC

Perfect service

published

From the get go my used car dealer Noel Price was straight forward and re assuring and extra professional about the sale of the car. We where able to come to an agreement that we where both happy with and I received the perfect car and sold as it was brand new. I couldnt have paid for better service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRingwood Volkswagen
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Great Service

published

Just like to thank Frank and Ben for there incredible service and attention to detail with a small electrical fault with my New Amarok . Had me in sorted in 15 minutes.

Thanks Waverley Volkswagen

Customer Service
Product Quality
Return Claim MadeYes
GlobalRoamer333

GlobalRoamer333New South Wales

  • 5 reviews
  • 1 like

The price might be 'premium' but the service is not (Wodonga Volkswagen)

published

One of the most difficult aspects of owning a car like a Volkswagen when living outside of a major regional centre, is being basically locked into having only one available service agent. In the case of Wodonga Volkswagen, whilst the price might be 'premium' the service is not. They never properly explain non-routine work that they say needs doing, or take/show photos of underneath the car, or put it up on a hoist so that you can see what they are talking about. When a physical repair is going to cost over $1,000, that is certain,y not an unreasonable expectation. i.e. Don't treat the customer like a witless idiot.

Customer Service
Product Quality
Store LocationWodonga
phil

philGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

great service

published

Took my car to Volkwagen Essendon for a routine airbag replacement. Was book in on the spot. Natalie the customer service person was very friendly and professional. Was text when the car was ready. Picked up my car was washed and vacummed as well. Great service guys. well done

Customer Service
Product Quality
Return Claim MadeNo
Store LocationEssendon
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Lionel10

Lionel10Sydney, NSW

  • 8 reviews
  • 4 likes

Volkswagen Liverpool

published

Bought a vehicle from this dealer, suppose to get a detail, but detail was only a half wash and half vacuum. Dealer also did’nt put on 3 months rego, as promised and signed for.had to put on full rego, since rego expired Stay away from this dealer, shifty and untrustworthy dealership

Customer Service
Product Quality
Return Claim MadeNo
Store LocationVolkswagen Liverpool
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Page 1 of 12

Questions & Answers

otzi

otziasked

Can anyone suggest a competent service place for new Crafter (4motion). In Melbourne. I am quite fearful re above reviews but there is no other vehicle to match and I wonder if new factory to build might offer a better product. Am I a dreamer?

3 answers
Dave
Dave

I'm sorry, whilst Berwick VW seem to very excellent in the sales area, we haven't had the car long enough to test the service department.

Jane D.
Jane D.

VW Berwick nearly literally killed me, had my car serviced by them every 3 months, they were consistently telling me they had checked/replaced my brake pads, then less than 1 week after the last service I let them do, I put my foot on the brake and the car kept going, horrible metallic sound, had it checked by a third party, all brake calipers were metal on metal, cost $1600 to fix. AVOID!

otzi
otzi

That's what I was fearful of. Thanks for the input.

Helga

Helgaasked

Why doesn't VW have a Cherry Red Caddy TSI 220 available any where in Australia? To have to order something four months or more in advance is ridiculous. My dealer in Hervey Bay couldn't even show me a metal sample of the colour. You're colour range on the face book features Cherry Red. I'm very disappointed. All that is available in Queensland I've been told is the Caddy TSI 220 auto petrol is black,silver or white.
Yours,
Helga Becker.

1 answer
Fired Up
Fired Up

Only VW can answer obviously

xylophonens

xylophonensasked

We bought a petrol VW Tiguan model 2009 with 106000 km from a dealer near Liverpool. From the day they sold it we had no end of problems and it keeps going into safety mode despite numerous repairs. They would not fix it properly to take it back. This has been going on for 2 years now and enough is enough. I look forward to expert advice. Any ideas?

3 answers
JEN
JEN

You need to bite the bullet and get rid of it, allalrernatively you can go to the CEO and request intervention.

Alister
Alister

I have lodged a claim with VCAT for unconscionable conduct as they don't want to respond to my queries or own up the failures of their staff

xylophonens
xylophonens

We are trying to get rid of it but on that day it went into Safety mode again and they returned it!

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