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I purchased my Volkswagen T-cross at Rockdale Volkswagen and can’t be happier with the service at the dealership and the quality of the vehicle.
Poor quality soft compound disc brakes - no accountability from VW
VW used to make quality cars. Now they use poor quality soft compound disc brakes that wear out under 28,000km in a car that is less than 2 years old, then they want to charge exorbitant prices to replace them. VW Customer service claim it is normal wear and tear even though dealership states that "normal" wear and tear would be 35,000 to 50,000kms. Not happy Volkswagen
The only new vehicle I ever buy that is only 4.5 yrs old in my life now and unable to drive it due to no fault of my own
Others have no problems like I’ve had which makes me wonder why I ended up with a lemon ,
I’m in serious need of assistance.
Hi Volkswagen,I have a 2016 Vw amarok , at 60000 klm my intercooler needed to be replaced then at 90000 I noticed noise in the front and took it in to Maroochydore Gary cricks and they pulled out shavings and after said it was fine and then my idler pulley seazed up and tore the front off ...engine cove to bits and luckily it didn’t blow engine up then left me standered again at 150000 because of idler pulley Now I have just come back from vw Garry crick Maroochydore and have been told 4000 a side to fix humming ,vibrating situation in the front axles And I’ve only driven in 4 wheel drive a couple times so far as I see it’s not consumers fault but vw due to inferior parts in the front end A few of my friends who own the same have had NO drama’s at all to the likes of what I have had to endure Please Volkswagen I am in serious need of your good will
A Porsche Was Cheaper Sat Nav Doesn’t Work
$130,000 van 11.3.21 sat nav not working 6 weeks to import it from Germany, and it didn’t work, recalibrated, not working. Told it was working but it was not. They didn’t take it on the road. Again another workshop said it was working but again it was not.
Sat Nav told me to do a u turn on a high way in the wrong direction also to go to the right then the left.
In the middle of the bush it told me I was at my CBD location and I was not.
Also the window would not close it went up and down and down again and I was told to google it.
Worst and most expensive vehicle I have ever bought it is a total nightmare and service centres were non service centres and had to wait 8 hours each time to be told that there is nothing wrong with it.
Customer Service does not exist. Stay away!
Both VW Artarmon as well as VW Head Office Australia, stay away!
Bought Touareg in 2016, engine failed in early 2021. No accountability on VW side, despite known issues with recall in China with same issue and class action in the US. Will never purchase VW again.
Terrible service, still owed $$$
Worst customer experience in purchasing a new car. Matt Vasli told me to take the car as is or we rip up the contract. Also stated, 'drop the car in the driveway and he can pick it up from there'. Had to check the car in the rain. They also owe $$$'s of dollars in unfitted accessories from many weeks ago that they refuse to action. They have charged me twice for sports bars, refuse to refund See scratch that they said 'take it or leave it'... Love the car, i would suggest if you want a VW avoid Brighton and Matt Vasli and purchase at another dealership.
Absolute worst car buying experience ever!! Do not go there!
Do not go here for anything!!!
[Name Removed] was very dishonest throughout the whole transaction. Lied about condition and kilometers on the car, modifications done. Lied about the tint, Lied about the transport. Not an honest bone in his body. Didn't care about me or the vehicle once the sale went through. Then when they fitted my tow bar it destroyed the look of the rear end with a pathetic hack job that a 2yr old could have done better. Cut way to much of the bumper away, scratched and rusted bar, sticks out way to much. This on a nearly ne...
Amarok major engine failure after 38’000km
I bought an Amarok. It’s done 38k km and the engine has failed (timing belt). VW customer service are terrible. Will not take responsibility. No honesty, no integrity.
Boettcher Motors Ipswich and VW Group Australia
Would not take my push bike there for service/repairs...
Bought a 2020 Golf R Final Edition from another dealer as this dealer would not check around for one in the color I wanted and with a sunroof and found one that did and got the vehicle I was after.
Issue was this dealer at Toowoomba and I live in Ipswich and had an issue with bonnet glue coming unstuck and 2 dents appears in bonnet when a few months old so contacted VW Group Australia who told me to attend local dealer.
Over priced, deplorable service & support
Have a 2018 V6 Amarok Highline.
Booked a 90,00km service with Kevin Dennis VW. Whilst the car is largely good, some things about the car have been poor. The drivers seat has worn through before the original tyres have worn out. VW blame it on ‘wear & tear’, but I’ve never seen a car that goes through upholstery faster than tyres. At every warranty issue there has been resistance from VW.
The dealer was equally poor - offering to replace parts on the car that are perfectly fine, quoted me one price, yet tried to charge another and wanted to ch...arge $90 to replace to wheel screws, which would have taken all of 3 minutes. My lawyer is less expensive. As for new vehicles, VW want premium prices for what is increasingly less of a premium product. Other brands offer far more value for money. I’m not going to be treated with such disrespect again and I’ll be buying from a brand whose respect, service and value for money are far better than what VW and Kevin Dennis offer.
TERRIBLE: Charlestown Volkswagen Service Department
You call there and you will be "number one in the queue" .....for like an hour until you give up. Call Sales instead, of course they pick up, pass on the message. Guess what? Nothing happens no call back.
Just to be clear this is NOT an isolated occurrence, it is ALWAYS like this. Unless you physically stand in front of these guys nothing will happen.
Unfortunately, this is my only options for VW dealer up hear.
THEY ARE TERRIBLE....well at least the service department is. But then again, they probably don't car about this review either. Maybe they use the series "Black Books" as their customer training videos.
Rockdale VW---Absolutely a truist trap and gangster inn
I had been servicing my car at Sutherland VW before but decided to switch to Rockdale VW this year in order to support my local business. I put trust in these guys and thought my car would be in safe hands. However, I really did not expect the experience was such a horrendous one.
On my way to home after servicing the car, I found both the EPC and Engine lights came on. It caused my car to go into a "limp mode" and it would be shaking violently if I started the engine. Basically it is un-drivable. I contacted the service department and was s...cheduled for an investigation. But after checking my car, the service manager claimed it wasn't their fault and I had to replace 4 ignition coils in the engine at a cost of more than $900 to fix this issue. I was totally s astounded by this bill. I checked with two friends of mine who are Tiguan owners as well. They both laughed and said it's not uncommon and they had come across same situation before. The symptoms were exactly the same. Shortly after the service, their cars started shaking violently and were like a "stroke". Guess what? One reason was the mechanic didn't fit the cylinder head properly. Another was the service guy incorrectly installed the pipes and throttles. Consequently, one of the cylinders couldn't work and the lights were triggered. Both cases were purely poor workmanship issues. However, instead of checking their own problems, the service manager was unhelpful and incondite, claiming it had nothing to do with the dealership and was caused by other factors. I am not a fussy customer, but her attitude made me feel my moral character was questioned. I really felt very upset and annoyed. I used to work at a Nissan dealer and am still working in the car parts industry. I know ignition coil is not the weak spot in modern car. It is supposed to last around 100,000 miles (>160,000 kms) or more and some coils last the lifetime of the vehicle. I have also contacted VW Australia and their technician has confirmed that ignition coils are not designed with a service interval and generally last the life of the engine/vehicle. They also confirmed it is very unlikely that multiple coils would fail at the same time.
Bill Buckle VW Service
Terrible service. Booked in for VW Golf first service, requested shuttle home at time of booking. Arrived at allotted time, 8.15am, with staff who had wrong details until I showed my email booking confirmation. Was told shuttle would be 10-15 minutes, waited almost an hour before booking an Uber and walking out. Was told whilst waiting I would get a phone call in the afternoon to arrange for shuttle pick up to collect car. No call, just a text at just after 5pm to say car was ready. Had to arrange a lift to try and get there before 5.30pm close, just making it as doors were being closed. Received no apology or explanation as to why all of the things that I was told would happen never did. Absolute garbage customer service.
How to lose a previously very satisfied VW customer
I was extremely disappointed after my last service at Bill Buckle Mona Vale on 20/1/21.
I had previously taken my 2016 VW Polo there late last year after the air conditioning system stopped working.
The mechanics said late last year that the ac was leaking and they put through a dye to see where the leak was and to bring the car back when it stopped working.
I subsequently brought my car back on the 20/1/21 as the ac had stopped working.
I was told on that day by the serviceman that my car would cost $2698.30 to replace the evaporator and rete...
Service Department of Leichhardt VW - Perfect
I'd give 10 stars if I could!
Rick in the Service Department of Leichhardt VW is absolutely outstanding.
I was already stressed, car overheated blah-de-blah which took me to another level of stress.
Rick acted as a counsellor to give me confidence to limp my car into the dealership. Rick was cool, calm, collected on the multiple calls I had with him.
I bugged him with 10 calls or more and he didn't flinch. Rick is blunt (respectfully), direct and on-point.
Questions & Answers
Can anyone suggest a competent service place for new Crafter (4motion). In Melbourne. I am quite fearful re above reviews but there is no other vehicle to match and I wonder if new factory to build might offer a better product. Am I a dreamer?
I'm sorry, whilst Berwick VW seem to very excellent in the sales area, we haven't had the car long enough to test the service department.
VW Berwick nearly literally killed me, had my car serviced by them every 3 months, they were consistently telling me they had checked/replaced my brake pads, then less than 1 week after the last service I let them do, I put my foot on the brake and the car kept going, horrible metallic sound, had it checked by a third party, all brake calipers were metal on metal, cost $1600 to fix. AVOID!
That's what I was fearful of. Thanks for the input.
Why doesn't VW have a Cherry Red Caddy TSI 220 available any where in Australia? To have to order something four months or more in advance is ridiculous. My dealer in Hervey Bay couldn't even show me a metal sample of the colour. You're colour range on the face book features Cherry Red. I'm very disappointed. All that is available in Queensland I've been told is the Caddy TSI 220 auto petrol is black,silver or white.
Only VW can answer obviously
We bought a petrol VW Tiguan model 2009 with 106000 km from a dealer near Liverpool. From the day they sold it we had no end of problems and it keeps going into safety mode despite numerous repairs. They would not fix it properly to take it back. This has been going on for 2 years now and enough is enough. I look forward to expert advice. Any ideas?
You need to bite the bullet and get rid of it, allalrernatively you can go to the CEO and request intervention.
I have lodged a claim with VCAT for unconscionable conduct as they don't want to respond to my queries or own up the failures of their staff
We are trying to get rid of it but on that day it went into Safety mode again and they returned it!
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