Avoid Sutherland Volkswagen
Very disappointed with Sutherland Volkswagen. I purchased a VW Transporter online unseen which was advertised with a HIGH ROOF. The sales person [name removed] also assured me on the phone it had a high roof. It turned out to be only a Mid Roof. I would not have bought the van if it had a Mid roof as I planned to convert it into a campervan. After much expense and time loss on my part the GM [name removed] offered to take the car back if it was in the same condition it was when I bought it - this was not satisfactory for me as I was not going ...to get reimbursed for my expenses. I’ve contacted ACCC and I am now going to the Tribunal for compensation. Sutherland Volkswagen are dishonest and not to be trusted. Avoid Sutherland Volkswagen at all costs as they are unethical and cannot be trusted.
Terrible Customer Service & Breach of Warranty T&C's
We purchased a band new Volkswagen Caddy through the Commercial Centre at South Yarra VIC, with the addition of multiple optional extra’s. 12 months after purchase, we started having a range of issues with the reverse camera that was installed on the vehicle, only to be advised upon inspection that the camera fitted was an after market product (which we did not agree to nor were we aware of, until 18 months after the purchase date). At the time, the camera was 2 weeks out of it’s manufacturers warranty, and therefore was apparently not the prob...lem of VW any longer, nor the company who supplied and installed, and we were quoted $895 to replace it. In addition to this, the vehicle has now started having a number of issues which apparently are unable to be rectified as they are not present at the time of assessment, even though we have supplied multiple video’s to multiple dealerships as proof of issues. Volkswagen South Yarra and their Head Office Group have made no reasonable attempt to fix a large array of issues which fall under warranty, and this particular dealership have had multiple parties supply us with contradicting information in regards to both repairs and servicing. We would not recommend the dealership, or Volkswagen in general, for the purchase of any vehicle. Their customer service has been nothing short of appalling, and now their dealership Manager is refusing to answer calls and/or emails regarding these faults. As a result, we are now looking to lodge VCAT proceedings against the dealership for false advertising and not adhering to their own warranty terms and conditions as outlined in the conditions of sale.
Volkswagen terrible service
I have a Tiguan Sportline manufactured Dec, 2017. The start/stop function works only intermittently. Complained at first service at vw Brighton, they couldn’t fix it. Had the second service done at vw Waverley, the service advisor promised that start/stop was fixed, the battery checked and charged. I picked the car up on the 16th of May and on the way home the start/stop function had not worked even once! Called the advisor and left the message to call back, it is now the 26th and I haven’t heard back! Awful service! Has anyone experienced the same problem and was it ever resolved?
DO NOT BUY!
I purchased VW Polo (MY16) brand new, regularly serviced with VW service centres.
I would recommend that you spend your hard earned money on another brand. My air-conditioning compressor failed and needs replacing in less than 53 months of purchasing and now asking for $2500+ to replace and not a care from VW Australia.
If you query it you will then be told to justify WHY YOU think they need to do anything about it also that you will need to raise it with Office of Far Trading which I am about to do.
Product is very poor quality, will not purchase or recommend VW.
Ringwood VW Review
I purchased a VW T-Cross from Ringwood VW in May 2020
I could not be more happy with the sales experience and the attention to sales detail.
From being offered Tea /Coffee in the showroom on viewing on floor vehicles, through to test drive vehicle being brought to my home, the experience was friendly and comfortable with no sales pressure being brought to bear. I could not give a higher recommendation to The Sales Manager Wayne and sales person Jack. It was through their sales efforts that I decided to go with their branch rather than my local branch. good effort.
Avoid at all costs
Sold me a Touareg day after purchase gearbox had issues it went back they told me it was a electrical connector and it was all fixed. A few weeks later same issue I was suspicious had my mechanic check it when confirmed needed a new gearbox they reluctantly replaced it only (took several weeks for them to admit and I was left with no vehicle) they only admitted it because I had an independent mechanic confirm it needed replacement gearbox and had a report.
The “brand new gearbox” lasted 3 months and then blew up again I had to take them to tri...bunal as I wanted my money back having lost all faith in their repairs and in the car which they refused. Never ever ever will I buy a Volkswagen again the customer service was absolutely disgusting as soon I paid the deposit on the car they couldn’t have given a rats. Volkswagen Australia could not give a monkeys either ****avoid if i could give zero stars i would!!!**** the most expensive car I ever bought and also the worst!
Terrible customer service and terrible product
Five months ago I bought a new 2019 Volkswagen Golf Alltrack from Robina Volkswagen. I bought this vehicle with safety and reliability in mind. This vehicle has proven to be nothing but a “lemon” and a constant headache. I have spent more time in a hire car than in my own “new” vehicle, due to significant safety faults with the front suspension. After countless returns to the Volkswagen service centre and many attempts from Volkswagen to fix the fault, the suspension keeps failing. Volkswagen Australia and Volkswagen Robina have been very littl...e help and continue to try and pass the buck on to one another, brushing me off and running me around in circles. After the whole Volkswagen Diesel chip scam, I thought Volkswagen would have cleaned up their act. This is not the case. Take some ownership for your faulty product Volkswagen and refund the “lemon” that was sold to me. This vehicle was recalled in every other country one month before it was sold to me. This vehicle should never have been sold to me and if I knew of these significant manufacturer safety issues I would never have bought this vehicle. How about Volkswagen start treating customers like real people rather than ripping them off and scamming them. I am extremely disappointed and frustrated with the dishonesty and lack of transparency Volkswagen. Take some ownership and do the right thing.
I was charged $600 for a service on the haltec cuplink which didnt fix the problem nor did they replace the filter. A simple software update that ended up costing me $150 from an independent mechanic fixed the problem but Keystar Kippa Ring said there wasnt any update. Had the car for 1 week and tried to charge me $7700 to replace it! Volkswagen Australia was also notified!
Terrible customer service and poor workmanship at Mt Gravatt
Rude customer service staff who were not prepared to honour warranties under consumer protection law. Made changes to the vehicle without prior consent and to a lower standard. Really unhelpful.
Great Customer Care & Service
Our 2016 VW Golf GTI 40 Years had developed a water leak somewhere from the water pump / thermostat housing area. Our service mechanic (non VW service center) made me aware of the issue. The car had done 37K and was in good condition serviced more frequently than the recommended log book intervals. The warranty had expired August 2019. My mechanic advised me to call VW and have the issued looked at based on the relatively low km's and condition of the car.
VW Australia arranged for the car to be inspected by Castle Hill VW service center. The...service staff there were extremely professional and courteous. They submitted a report on the issue to VW and to our surprise they agreed to repair the problem at no cost to us. This needs to be acknowledged and and a big thanks to both VW Australia and the staff at Castle Hill VW service department for the professional manner that the issue was handled and resolved.
Just a quick note to say how impressed i was with my recent dealings with Ringwood VW! I cannot speak highly enough of the professionalism & knowledge of the team there, especially Sean!
I would recommend anyone who is thinking of purchasing a VW to contact Sean at the Ringwood show room!
Loss of trust in Frizelle Sunshine
I recently attended an advertised sale and promotion at Tweed Volkswagon part of the Frizelle Sunshine group.It was indicated that great sales would be on offer and they wanted to complete deals.On obtaining details of the changeover price on a new vehicle I was surprised to discover that the trade in price offered was at least $5,000 under the cars value. This information is readily available on a multitude of web sites. I can only assume that Frizelles don’t think customers will check the valuation price.
Consequently it was not possible to finalise a deal with Frizelles even though they upped their initial offer. As a result I have lost confidence with Frizelles and will look to change away from driving a Volkswagon.
Oil alarm came on in between services. I had my car towed after the fiasco that was (organising) and then informed by the dealership there was nothing wrong it had used the oil. I don’t think a 2019 model that’s travelled 42000kms should burn oil to the point the alarm came on should have any issues like this. Then Bendigo VW explained this is considered within the acceptable range... I was never told this when buying the vehicle. Then I was asked to do an oil consumption test by driving a 1000kms so they could test the consumption. No fault fo...und. Two weeks later I am slugged a bill for $400 after they had to pay a technician to assess it. What about a 5 year unlimited km warranty? I am outraged! No hint that I was responsible for paying for this. They couldn’t even organise a replacement car whilst mine was off the road, and after arguing was offered a matchbox to drive (great when you’re 6ft 8). Dealing with them has been stressful, inconvenient and in the end of no benefit. VW clearly enjoy torturing their customers and I should have heeded the emissions scandal as a measure of their willingness to look after and support their customers.
my car clearly has a problem. every time I take it to have it check the answer is: your car is perfectly fine.
I decided to take it to Mycar, the day after it was look at by volkswagen, and they found 2 major problems with the car. useless
Traralgon Volkswagen Service
Recently I have had to have a mechanical repair to my V6 Amarok, the repair took 4 days to complete and there was a following adjustment required to the engine management system (oil level alarm) which took a further 2 days.
The service and assistance went above what was required, thanks to Sam and Andrew Service Managers and Dale from Sales.
Would I buy anther car from Traralgon Volkswagen - YES
The management and staff of this dealership are thieves, do not give them your credit card as they will take funds without your authorisation and will not give you a refund, instead of taking one deposit from my savings they have taken that, and $1500 from my credit card with no authority at all. They call you at 7pm and tell you that they have taken funds accidentally? The worst service I have ever had at a car dealership. They are also refusing to provide me with a reciept.
I wanted to get some info about the 2015 Amarok I saw at the other independent place. I had rego and vin number and wanted them to check it in their internal system as it is VW Australia. I wanted to know if it is 4wd as there is no badge and no 4WD button but rego says it is 4WD. No help at all.
if the car is not from their backyard they won't help you at all.
They even won't give you general info. They send to VW Australia and VW Australia sends me to the closest dealership.
I have a Golf atm as well but I am selling this now- not gonna support this brand anymore.
Vw incompetent diagnostic skills 5 months $10.000 wasted customers ripped off
Appalling price gouging paid 43 dollars just for a washer charged 4 times the price for accelerator sensor then charge 1000 dollars to fit it is right at the front total rip off. Took 5 months to repair just found out the so called technicians stripped a bolt putting it in and left it there over priced sub-standard service. I will never buy a vw every again dishonest unreliable low grade work.
Can never trust vw and its dishonest and very malicious all parts are extreme prices and vw send all part snail mail such a deceitful greedy bunch of thieves !
A huge thanks to Ming for his strong product knowledge, professional service and attention to detail with our VW Golf R enquiries and test drives. From the start of the looking process to the buying and happily shaking hands process Ming was a pleasure to deal with and trust worthy. A true asset to the VW brand.
Thanks Ming and the team at Doncaster VW.
Questions & Answers
Can anyone suggest a competent service place for new Crafter (4motion). In Melbourne. I am quite fearful re above reviews but there is no other vehicle to match and I wonder if new factory to build might offer a better product. Am I a dreamer?
I'm sorry, whilst Berwick VW seem to very excellent in the sales area, we haven't had the car long enough to test the service department.
VW Berwick nearly literally killed me, had my car serviced by them every 3 months, they were consistently telling me they had checked/replaced my brake pads, then less than 1 week after the last service I let them do, I put my foot on the brake and the car kept going, horrible metallic sound, had it checked by a third party, all brake calipers were metal on metal, cost $1600 to fix. AVOID!
Why doesn't VW have a Cherry Red Caddy TSI 220 available any where in Australia? To have to order something four months or more in advance is ridiculous. My dealer in Hervey Bay couldn't even show me a metal sample of the colour. You're colour range on the face book features Cherry Red. I'm very disappointed. All that is available in Queensland I've been told is the Caddy TSI 220 auto petrol is black,silver or white.
We bought a petrol VW Tiguan model 2009 with 106000 km from a dealer near Liverpool. From the day they sold it we had no end of problems and it keeps going into safety mode despite numerous repairs. They would not fix it properly to take it back. This has been going on for 2 years now and enough is enough. I look forward to expert advice. Any ideas?
You need to bite the bullet and get rid of it, allalrernatively you can go to the CEO and request intervention.
I have lodged a claim with VCAT for unconscionable conduct as they don't want to respond to my queries or own up the failures of their staff
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