Bought 3 yeara ago, was in love. Moved
to bigger house, took a bit to get used to it but still did great, fast forward 3 years, I've had it looked at for an issue, never had it fixed but some other issues they found.
Godfrys have been a nightmare. Refusing to acknowledge they never fixed initial problem that has resulted in the robovac ompletely dying. Offered 50% discount on new one which is ridiculous, you don't lay $1500 to replace a product ever 3 years extremely disapointed.
Compact and easy to find place for base station
Easy to set up
Easy to clean dust container and brush
Switch on and let your robot vacuum cleaner work it wonders
I put in and start on my other jobs
Purchased in August 2019 for $1,200.00.
Very good in the beginning and problems after couple of month!!!
Its was great product in the beginning but couple months after it stopped working so was sent off for repair and took 2 weeks to get it back.
Again 6 months later stopped working and i just dont have time to take it back to shop the get it repaired.
It used to clean really well in the carpet and tiles. It used to get stuck under the couches very time we turn it on. So if we left it on while we went to work we would come home and find it stuck under the couch and no cleaning done. The company could have put something together to adjust the height of the product as every house has a different furniture height.
The reviewer stated that an incentive was offered for this review
Absolutely fabulous! Could not live without it!
We have carpet and tiles and it works well on both. We have had it for approx 18 months. We have it on every couple of days. We don't have any pets so not sure how the container would cope if a house has a lot of pet hair to pick up.
- Verified purchase
Purchased just over a year ago. Has been sent away twice already to be fixed. So total of 8 weeks away. 1st sensor issue then motor issue. NOT WORTH MONEY
Lidar keeps breaking down
When I first got it I was very happy with its cleaning ability I use it almost daily, but after just 6 weeks it stopped error message says code 3000 error. Godfrey's had serviced it and told me the motor for the Lidar burned out it was under warranty it got fixed and worked perfectly only issue then is I wasn't able to re establish wifi.
Almost 12 months have passed since and today it stopped I'm getting same error message again the machine wont work I see the lidar is in the same position I'm wondering if it burned out again will take it back ...
Purchased in July 2018 at Godfrey's for $1,500.00.
Great when it works. Except that it doesn't and will drive you crazy!
Has such a low capacity that you well end up having to empty it every 10 minutes and it will beep relentlessly at you until you do. There is nothing you can do to stop it. Do yourself a favour and just buy two iroombas instead. They're quieter, more effective, don't get stuck and you still have an extra $400 up your sleeve to buy something else. The worst experience we have ever had with such an expensive product.
Purchased in September 2018 for $1,200.00.
Not for Architectural homes
We have large window tracks that sit flush with the floor - the robot gets stuck every time , and I have to move it several times per session . Has also rammed into our skirtings continuously to the point that they are now damaged. On the upside, if you have a house with a simple layout and high windows, it does do a good job of vacuuming but, definately not the right product for us unfortunately .
Purchased in November 2018.
Good, but too many techinical glitch servicing required
I have had this vacuum for a few years and use this for spot cleaning weekly. It did do a good job especially as we have a pet dog and cats, however in the past 12 months I have had to pay for this to be serviced twice as the vacuum was not registering the dust container. Godfrey’s told me that they serviced it with a good clean and charge around $80 the first time.
This issue happened again, I cleaned the system and replaced the filter, brush and lid and still had the same issue and had to bring this in for servicing again. I was told by t...he retailer this would happen to any robot vacuums and they require regular servicing. Having used other brands I have never had this issue. Overall it is a good machine, the pop up lid is a bit flimsy and the hinges break quite easily. I would consider twice before purchasing this as it pretty expensive and will personally try something else next time.
I absolutely love it. I've had mine for over 2 years and it's been a life saver. I've got bad shoulders and hands so working a normal vacuum cleaner became impossible. I needed something automatic and reliable. I've got tiles, carpets and 4 pets. I section my house off to 3 parts and let it go.
Pretty amazing....once you work out how to work it.
I was a bit skeptical, but now really impressed - but you must ensure you have it in the right place t0 find its way back to base and must be careful not to have small tangly wires (such as Christmas tree lights on the floor) or very light almost towel-like mats, as they will curl up. And you need to ensure your whole house has wifi, as it will stop if it loses its wifi connection.
The biggest bit of confusion I had was working out why it didn't always return to base. Two things to keep in mind here. 1- it always has to leave from base if yo...u want it to return to base. 2 - it may have problems finding its base in some rooms, so you may need to experiment with the best location for the base. Once I found the best place it returned every time. And make sure you have the latest software installed on the machine as it dramatically improved its logic. 2.4.1 is the one I installed, yet the original in the machine when I bought it was just 1.4. So with very little to keep in mind this is a great machine. When the VR300 hits Australia, I will probably get that too!
Replaced my vacuum cleaner
Purchased this from Godfreys in 2017 for our home and has never missed a beat. Perfect for our floorboards, floors are always clean and I seldom need to use my manual vacuum cleaner. The remote is a good feature, just pick it up press start and away you go. Brushes and filters aren't over the top expensive to purchase and overall haven't had any maintenance issues with it.
My house is mostly carpet and it's amazing. I just put it on and off it goes. It really saves me so much time and my carpets are always clean. It also has a remote I just press rather than getting down to turn on. I love it. This brand of vacuum is definitely worth the money
Vacuem is perfect BUT
I love this Vacuem cleaner it’s light fantastic suction in fact everything you would want except the price of the filter bags $50 for a pack of 6 . Over the top pricing & no after market or competition filter bags so unfortunately you are at the mercy of the retailer.
Broken with clean brush error
Bought 10 months ago and the last 2 months it is simply broken. It always throws a clean brush error. We have tried EVERYTHING to delicately and thoroughly clean every part of the brush. We have read the manual, restarted, updated software....but nothing We use to use it once a day on both time and carpet.. Such a waste of money.
When I first brought this vacuum I thought it was great, but since I have had it, it has been in the shop 4 times needing repair as it always says clean my brush. I constantly clean the brush to no avail, It still won't work. I now have to take it back again as it's doing the same thing and I only had it fixed less than 2 months ago.
Does the job
I have had this machine for a few months. So far no mechanical problems, but then it hasn’t been used as much as I thought it would be (messy children, so I can’t set it to run while we’re out). It is great for picking up the cat hair, and does pick an area and somewhat methodically clean it.
But.. it doesn’t do the same cleaning pattern each time. To spot clean it only does a 2mx2m area. Or you have to use the app or remote to do it manually. I can’t tell it to go do a bedroom or certain zone, if that gets missed or not done completely (it happens). If the manufacturers could improve their app to be able to load a floor plan, then give the user the ability to send it to a particular room, I’d give it 5 Stars.
One of the best Product and worth every dollar
Save me 1 hour a day to clean the house. Have a dog and cleans the house spotless. Works excellent on tiles and carpets alike. Didn't believe that there was so much hair and dust until i clean the bins. Very good to run in eco mode every day. Gets stuck on very rare occasion.
Works very well
I purchased this product due to my faith into German engineering and product back up. Well, the first criteria was certainly met, but the product back up is not existing!! My VR 200 works very well and needed a new battery after one year use, fair enough, not a problem. Famous last words. I contacted the Australian distributor to purchase a new battery and also some cleaning fluid for my Kobold window cleaner. Both products out of stock with no indication when new stock arrives!!!
In disbelieve I contacted Kobold in Germany with aim to make th...
Excellent - when it works
Had this product for a year and about to take it in for its 5th repair. It consistently fails to dock, we come home to find it sitting about 20cm away from its docking station with a dead battery and a half vacuumed house. Other than that we have the 'clean my brush' message, even taking it apart, cleaning the brush, brush cavity and the sensors don't work. The advice last time was to clean it after every use. Really? What is the point in having a time saving appliance if it takes more time to keep it doing its job than what it would take for y...ou to do its job yourself? When it does work it vacuums well over wooden floors and thicker carpet but since moving to a house with textured tiles and thin nasty cheap carpet (yay renting!) it struggles with the undulations in the surfaces and misses some bits. Was really happy with this product to start but unfortunately its durability and suitability for purpose is letting it down which for the price is unacceptable.
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Questions & Answers
Os thos prpduct suitable for a house with a (shedding) dog? Does it need to be emptied very regularly due to dog hair?
Yes, this machine can be used in a house with a shedding dog and will require regular maintenance of emptying the dust bin, cleaning the filter and cleaning the brushes.
The Vorwerk Team
Is there anyway of stopping it scratching the wooden floor? A bit disappointed as new floors have only been down 18 months and they're all scratched.
Hi, having trouble with kobold not going back to docking station, any ideas?
My Kobold developed the same problem, run out of power before it was able to reach the docking station. I assume the battery was reaching the end of its service life. I returned the robot to Godfreys for service, but there are no replacement batteries available up to date. I contacted Kobold Germany, which could not care less about my problem. There simple answer was that Kobold Germany is not responsible for there agents!!! But Kobold Germany is happy to supply them with there gear!
Of course I have no idea if your problem is of the same nature.
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