Review your last buy on ProductReview.com.au
Vova is no longer operating/trading. See the Best General Merchandise Shops.
Brand Manager for Vova? Claim your listing.
28 reviews
TOP S.
TOP S.NSW6 posts
 

<<>> UNRESTRAINED SCAM! <<>> – The moment you log on the VOVA website you feel that this is the right place, everything that you possibly need & don't! Cheap prices & great items, up to date fashion & great looking knock-offs! You're savvy buyer who's choosing carefully & aware of all the tricks & pitfalls! You're not so naive or impatient as to flash your credit cards or… Read more

banking details! Or no, you're prepped for those bloodsuckers, only PayPal (Affectionally called PAPA) Well .. not so fast!

On the other side is a very savvy team who's waiting for you! They're very well trained in the Art of Scam & apply their "award winning" tactics with vigour so rest assured you'll be "processed" in style that will leave you overwhelmed! Because they have hundreds of millions of sellers who is largely unscrupulous & dishonest with some just stupid or opportunistic! It is them who you can't talk or ask & it's them who'll ship you junk which will be passed on you by illustrious Vova team!

Let's say you've bought a watch which not so vaguely looks like the real one, what will you get!? I tell you, one time outta 50 you'll get what you've seen in the listing. But.. it will be quartz instead of mentioned mechanical - automatic movement, logo could be misspelled, etc. Please ... consider yourself lucky, wear it to the fancy dress party & bin it. But what if the small envelop that arrived has a word Coat in contents but contain a simple paper clip or 50 cents earring, instead of the watch or the hot looking sneakers!? Coat!? Yeah .. Of course, the PayPal is there to help but not so fast, a month & a half and by the time you'll be able to submit complain to Vova 2 seasons pass!

Vova Resolution settings is hopeless but once you through their smart team awaits you on another end! When PAPA gets your money back & do that few times Vova gets upset, they feel it is you who's having them & Bingo! - Your account is suddenly suspended! If you lucky & a bit savvy it's possible to reopen the new ones but soon you've run out of options! There is a possibility that PAPA is going to say Too many refunds! & shut your account, rarely it does happens, do everything by the book, only then you safe! You scream the shoes all small! Same with garments! Good 70% of the items is either broken or not as described! After loosing few $100's you've become wiser but even then it's hard to win! Beware & stay away! Good luck!

Anne
AnneVIC
 

I paid for a bunch of items then the site shut down. How do I get my money back – Was easy to navigate but it shut down wth. I want my money back you must refund all customers this is theft

Miro
Miro3 posts
 

When I payed for my oder they switch me off ‍♂️ – ‍♂️I ordered a denim man shorts So when I paid they switched me off using app So I was naive and trusted this app

Perla
PerlaVIC
 

I placed the order three months ago and still waiting to be delivered, I didn’t receive an order confirmation – placed the order three months ago and still waiting to be delivered, I didn’t receive an order confirmation at the time, not sure if this is an official website, not recommended

Nadine Mcpherson
Nadine Mcpherson2 posts
 

No refund received- The item still hasn’t shipped its been 3 months. I asked for a refund- no reply/refund. Dont buy – Terrible service- pathetic that my item hadn’t even shipped but the fact is I didn’t even get a refund till date

Bob L
Bob LVIC5 posts
 

Payment & no receipt of goods – I paid through PayPal initiated a refund haven't received any product Made contact a couple of times, with no response

Louise E.
Louise E.VIC3 posts
 

Poor refund service – Happy to take your money quickly but crap to return it. Don't even respond to any of your emails. Don't buy from these guys.

Katherine
KatherineNSW
 

Con job, not even knock off's are safe. A lot of bait and switch – Bait and switch is used. This is awesome at $20 click on buy it's now another item $200. They even block negative reviews.

Dutta
DuttaNSW
 

Extremely poor products – Vova use Big brand name but send you very poor quality products. No money back guarantee or no guarantee for delivery.

Melly Melodrama
Melly Melodrama3 posts
 

Cheaply made replicas – I bought a few items. The items on vova look really good however once recieved I immediately could see I was fooled that the goods are cheaply made replicas of what's presented on vova, some goods were faulty. The sellers and products are from china, vova protects their own. They say they refund however they do not refund so don't be fooled by this. Only use PayPal if you want any chance of refunds don't use credit cards or bank accounts.

Unhappy
Unhappy
 

Photos do not give true indication – I ordered 5 items - 4 arrived been charged for 5. I wouldn't wear any of them. The cut is dreadful, the material is cheap and they look nothing like the photos. I would advice to avoid this site. Going to try to return, but the process is not easy.

Tezza W.
Tezza W.VIC3 posts
 

only if i can sue them to wasting my time – they claimed the item have been shipped and arrived to the local post office , give me a reference number and asked me go to post office to sort it out and i found out the number was invalid. i reported to them and they refused to refund.. then again they provided me different reference number and asked me to post office to sort it out . again the second reference number was invalid . totally waste of my time .

Scam
ScamVIC
 

Avoid at all costs – I recently purchased a pair of shoes from this site they have been tracked as delivered I haven’t received them. I contacted Australia post according to them the item only weighed 10 grams . Now vova refused to give me a refund. People please DO NOT use this site

General Merchandise Shops

Find out how Vova compares to other General Merchandise Shops

Know better, choose better.

Compare all
MrFixIt123
MrFixIt1233 posts
 

Hit and Miss - avoid! – Very hit and miss. Ordered 5 items recently: 2 were great, 2 were incorrectly described, 1 never arrived. Avoid this site is my advice!

Spamhater
Spamhater2 posts
  Verified

Do not do business with this spam gang! – vova.com is an international spam and fraud gang. It has several country-specific country domain names which it uses to change its 'from' addresses around in its spam, to avoid spam filters. My small non-commercial, non-profit email service for family and friends, was bombarded with vova.com spam from this shady operation for over two months until… Read more

ACMA took action. The email address they were spamming on my domain never existed, so it never could have requested the vova.com's garbage. (Spamming a nonexistent email address is illegal under Australia's Spam Act 2003, by the way, as is a spammer creating email addresses by automated means and then spamming them). My domain suffered damage as a result of this spam gang's relentless virtual DDoS spam attack. As if this gang's illegal spamming wasn't bad enough, there are numerous reports of people being duped into handing over money to this fraud operation and never getting what they paid for. When you do a domain registration check on vova.com, why is their whois information redacted? Is it because this spam gang want to steal your money from you for shoddy goods (or no goods at all) and don't want you coming after them to get your money back? This spam gang is very sensitive to negative (i.e. factual) reviews about their shady operation and tries to get them taken down.

Dean W.
Dean W.2 posts
 

Scammers – I would give this company no stars if possible but you can't Total scammers and a disgrace of a company I don't actually think they are a real trading company who claim they trade out of Hong Kong Ordered some items, never arrived months later and even though Vova advertise you get a full refund they deny you the refund and don't allow you to… Read more

apply for the refund

Beware this imaginary company you won't get your goods and you won't get your money back

Aung
AungNSW2 posts
  Fair Incentive

Do not buy anything – Ordered S20 plus phone . received iPhone in box no charger no cable can't switch on the phone finally I found out it's toy, fake phone try to get my money back they are refused to refund my money

Dissatisfied customer
Dissatisfied customerQLD2 posts
 

As Bad as it gets.....Avoid – Ordered product that did not arrive. Unable to log back on to their site to check status of order. Customer service requests to Vova met with stalling tactics and ‘runaround’ requests. Sent them a screenshot of Order/payment confirmation but they stated they had no record of the order. Luckily, I was able to get my money back thru PayPal. I strongly suggest that you away from this site.

Silver
SilverNSW19 posts
 

OROTON HAND BAG SCAM – It good to be true but they put their ad in face book called Oroton Muse Shopper and when you purchased "Vova Boutique" do not purchased any items from there. i lost $88 dollars people please be careful.

Rae
RaeQLD2 posts
 

Wont refund or answer email – I asked for a refund items were to short and shapeless. Was told no refund I should have checked the size. They say they want customers to be 100% satisfied but leave you with items you cant wear. Have sent several emails for a return address no one ever responds. It is not as if they lose out Even giving a credit something else could be… Read more

purchased. I am joining the long list of others who wont buy off them again. This company grabs the money not caring if the customer is satified I dont recomend buying from them. There is another company you can but the same through if you look slightly dearer but 100% keep their customers happy.

Tameika
Tameika3 posts
 

Beyond bad quality – While my items did eventually arrive. They were almost all wrong, not as pictured and I understand it’s fake cheap clothing but the level of quality was atrocious! Don’t buy

  • Thumbnail
  • Thumbnail
  • Thumbnail
Customer_BNE
Customer_BNE8 posts
 

Fake and Scam. terrible service – Please do not trust this Vova tech Limited, its a complete scam and fake app. Shows you 99% discounts and all such crap but they are fake. I was made fooled by Vova once i ended up buying 9 products worth of $110. They took ages to delivered first item and that too very very old. No tag, no size tag attached. its all fake brands. Another item… Read more

which i never received, but they them-self started showing as received by buyer with satisfaction. I dont know how do they change the status on your order. When asked for refund, they refused. There is no way you contact them back.

General Merchandise Shops

Find out how Vova compares to other General Merchandise Shops

Know better, choose better.

Compare all
Mark
MarkACT
 

Terrible service – Bought of them they sent me Nike instead of adidas a jumper then bought shoes that we’re damaged they refunded me but know have blocked me from buying on there sight there stuff up not mine terrible service and there quality and sizing way of would rather pay the extra and buy in Australia much better quality no more vova for me

Fifi
Fifi
 

Can't recommend Vova – I purchased a cardigan colour burgundy, received a bright orange one. Also a blouse, but the size was 6 cm smaller than stated. Vova refunded my money, but when I went to purchase other items later, they refused to accept my credit card details, so I was unable to purchase anything else. It seems you are expected to accept faulty goods, or they… Read more

don't want to deal with you.

I buy everything from Aliexpress now. They are much better to deal with. if something is not as described, they refund your money, but DONT prevent you shopping with them.

Jen
Jen2 posts
 

A compete scam – Ordered two items one a dress that looked nothing like the picture, the fabric was see through and would have fit an 8 year old, the other item still hasn't arrived. I asked for a refund on the dress, no luck. Wish I had read the review page before ordering.

Peter M
Peter MVIC11 posts
  Verified

Not worth the effort – If something is to good to be true then it usually is. The prices here seem unbelievably low so I thought I'd try. Purchased a Monitor+Car Rear View System. When I received it there wasn't the camera part of the order. Tried several times to contact and wouldn't respond. Had to go through PayPal to get some acknowledgement Still nothing and… Read more

because I signed for the initial delivery PayPal sided with Vova so I have a monitor but nothing to use it with.

Kixxarz
Kixxarz20 posts
  Verified

Omg - Vova "Flash Sales" Are Complete Rubbish!!! – I purchased some clothing, shoes and other items in VOVA's recent online "flash sale". The items have started to arrive, one at a time. A pair of shoes that are smaller than stated on the soul of the shoe, a purse that looks nothing like the fancy little purse displayed online, and a hair band which was a completely different colour from the one… Read more

I'd ordered. And to top it off, today I received a raggedy-looking piece of fabric that looked remarkably like a brushed nylon "brunch coat" my granny would have worn - and that I knew no way had I purchased. A check online confirmed that the badly-sewn atrocious piece of rubbish I received looked nothing like the well-made, fashionably cut and panelled top I had agreed to buy - I counted 9 panelled ruffles on the one displayed online. The 3 amateurish pieces of material cut and sewn on the shirt I received looked as though they were cut out and sewn by a 5 year old. They couldn't be called panels because they weren't panels. It was supposed to be a "Boho Swing Ruffle T Shirt Summer Fashion Tee Irregular Hem Tunic Top". And it cost me $22.01!!! I can't even take it to Vinnies as they would turn me away. So far all the items have come from China - they must be thinking: "Wow, those Aussies will buy any old rubbish and pay through the nose for it too!!" Much to my misery (and shame) there are more items to come. So be aware - there appears to be no "Flash Sale" at VOVA - only misrepresentation.

Sam
Sam2 posts
 

Dont bother – Put in order, was told free postage but got charged, cancelled another order but they took the money and again charged postage, little contact from them, checked and they are also known as best deals today australia

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.