Vuly Classic with Tent

6 years old and still going strong – We've had our Vuly trampoline for almost 6 years and it is still in great condition. The kids (5-10 years) have loved it and spent many hours over the time and I frequently join them. We also had the basketball hoop which was another good feature, but not the easiest thing to install. The trampoline came with the tent feature but hardly used as it… Read more ·  1

got hot when on and limited jumping head space for adults. Over the years we have had to replace the safety net (2017) and now replacing the safety pad. I think the longevity of the trampoline is fantastic given it is exposed to the Brisbane weather all this time. The trampoline net is still in great condition. Definitely a great investment for entertaining kids.

Extremely disappointed – Purchased the Lift 2 large trampoline for my three kids 3 months ago. Within a month it has rust, the padding over the springs fills up with water if it rains and does not drain out of the little holes that it is supposed to. The tubing is also filled with water. I must be blind or dumb because I cannot see on the website where it states that you… Read more

need wheels to move the trampoline. It is unbelievably heavy (maybe because water is sitting inside the tubing) so it's actually impossible to move the trampoline even 10cm. So, for me to be able to mow the grass (pit of mud) or to move it so some sun can dry the ground underneath I splashed out and spent hundreds of dollars on these wheels, waited a long time for them to show up to now find that its a 2 person job to attach the wheels! Iam a single mother, I tried attaching them myself it is impossible. The trampoline is stuck in a pit of mud and I can't move it. Extremely over priced and the fact you need to spend extra money on wheels to move it should be made very clear. Such a let down for me.

5 years old and still going strong – We love our Vuly trampoline. We purchased it in 2013 and the net and frame are still in great condition. We need to replace the clips that connect the poles to the nets however with the 50% off replacement parts it’s only going to cost us $13. We live in a hot area and I highly recommend Vuly as the mat and net has held up where my neighbors has fallen apart.  Show reply

Outstanding customer service – I recently submitted a warranty claim and to be honest, didn't expect to get anywhere with it. Within 24 hours, warranty manager Ben rang me to inform me that my warranty claim had been accepted and they were sending me a replacement net that very day. He was super helpful and informative, the level of customer service was fantastic. Our Vuly… Read more

is about 7 years old and still going strong, I would NEVER get any other brand of trampoline. We have friends with other brands of trampolines and they always depreciate so quickly. Can't rate Vuly's trampoline and customer service highly enough

Terrible Customer Service – I complained about a recently purchased trampoline - that the quality of the padding was terrible with uneven stitching and exposed tags. My complaint was followed up with a phonecall saying there was nothing they could do about it and what did I expect as I had bought the base model. Custromer service told me if I was expecting better quality I… Read more

should have bought their more expensive trampolines! The Vuly ultimate base model is still $300-400 more expensive than standard trampolines!!!

I am so disappointed with not only the trampoline but with the fact that their customer service was so poor - I can only assume this is because they deal with complaints all the time. I will never recommend them.

Terrible quality - Not worth the price at all! – We purchased a 12 foot and it was damaged before we even got it out of the box! The Vuly logo had run so there were white marks all over the matting. I knew I could submit a warranty claim but my kids were so excited for their new trampoline I decided to overlook it. But then I noticed that the side matting looked no better quality than a kmart… Read more

brand one which we all know gets damaged within a few short months. But there was also a problem with the stitching that was damaged on the padding for the net poles and had all the tags hanging out. I had to submit 2 warranty claims before we even had a chance to use it! My poor kids had to look at a half assembled trampoline for weeks before we could sort it out!

I assumed spending more money would be better quality but it really wasn't - we had less trouble with our Kmart trampoline!

If only all companies were as good as Vuly – We purchase a trampoline almost 4 years ago. It is still going strong. Extremely impressed with tramp but more so with the ongoing support from Vuly. Recently purchased some accessories and a replacement net, I couldn't remember exactly which trampoline I had purchased and the staff were extremely helpful to ensure correct order was placed. Delivery and follow up was fast and efficient. 100% would recommend Vuly to all. Show details

Poor quality and design – Badly designed combined with poorly made quality. We have had this tents for a few of years, the kids hardly used, already there is a tear all the way around the safety net. This is a major design flaw where is a weak point all the wa round the net. The whole purpose of a safety net is to make it safe for the kids, which mean making them strong… Read more

and robust, Vuly completely missed this point. The tent is another badly designed product. Rather than designed the tent to have a pitched roof (like all other tents) the Vuly tent would sage in the middle. Don't leave the tent out in the rain it will collect the water. Avoid this product

Safety netting fell apart after 1 Year warranty – Inferior product used for safety netting. Fell apart after warranty leaving trampoline too unsafe to use. Would spend the money on a quality product next time..

Not happy – We purchased a $2300 vuly thunder 14foot tramp for Xmas 2 yes ago, leaver point for wheels has rusted through and snapped off, vuly will not repair or fix under warranty, as warranty is only for 12 m. These don't do well in the weather, this is our second vuly, not purchasing another as the first one also had rust and didn't do well in the… Read more

weather (net perished) and squeaked badly from rusty parts!!!! Not happy!! Also beware the zippers on the tents don't last either!!!! Buyer beware!!!!!

Poor quality shocking service! – We have had to purchase a new net and the pads that go around the edge of the trampoline. My husband thinks that they are “a joke of an organisation”! I had already spent $40 to have the new safety net sent to me and now they want to charge me $68 to ship me my safety pads! So disappointed with the quality of this trampoline and how you have to… Read more

get in and out of it is ridiculous! Once this net dies we will be replacing the whole trampoline with a different brand. We will not be purchasing vuly again and will definitely recommend it to others!

appaling service – ordered the specific replacement set of mat, springs and pad for my old vuly trampoline. drove miles and miles to pick up the order. once home discovered only contained half the required springs. was then billed another $25 to deliver the correct number of springs. will never buy Vuly again. will not recommend to anyone.

Saftey net does not last - will need replacing often – My daughter loved this (it was a gift from Grandparents) and It's a good enough trampoline but we found out that the safety net just does not last. Seems to be a fault in the netting band where it just rips apart laterally. And they are hard to replace - only Vuly sell these styles. We were lucky to get two years out of it. I wouldn't recommend this product.

Spare Parts Bonanza – After paying $1000 for this trampoline it has been milking us ever since .... I have just discovered this morning that the net I purchased directly from Vuly 14 months ago has now ripped again! I had to pay full price for this one as I did not have my receipt from Toys are Us. This is just terrible. Really how on earth are we supposed to sustain replacing these items every 12 months or so? Shocking quality :(

Extremely Disappointing Product and Service – Bought this trampoline two years ago, but didn't use it until one year ago and now the safety net has ripped. It was barely used! I refuse to replace the net and throw good money after bad! Very disappointed with this product and the response from Vuly Customer service. I will never buy a Vuly trampoline again.

Accessories don’t last more than 6 months – Bought a Vuly for the kids for Christmas last year and put it up Xmas eve. The suns had had ripped by May. We received a new one in June which had also ripped by early January. Obviously Vuly have little confidence in their products as they do not offer a warranty on replacements outside of the original warranty. So given we were a few weeks… Read more

outside the warranty date, with a product that barely made it to 6 months before it fell apart (again) they want me to pay $120 for a new one. You’d think they’d make a sunshade that is capable of withstanding more than a few months in The Sun.

Not a premium product – Classic net ,tent,tramp mat not made of quality product K mart product is just as well made And customer services are have no customer understanding Vuly convinces u that this is a premium product ,it’s not 6 months and u will be purchasing extra bits that they say are warranty

Great for 2 years but no longer after that – We purchased this $1000 tent back in December 2013 expecting a quality product after doing a lot of research on the best trampoline and don't get me wrong for 2 years it was great. After the 2 years like others the mat started to fade the poles started to bend, the net started to wear thin until today (4 years) the frame has rusted completely… Read more

rusted through.

Surely after only 4 years you would not expect a product worth $1000 would rust through????

Premium price but product (net) not premium – Have had this trampoline for 2 years. A huge split recently opened up half way down after first time used in a few months and now it's not safe to use. Disappointed to pay $700 and then another $100 for net with P&H within 2 years. In addition, there's a 3 month wait on net to arrive. Premium price but product doesn't match that and then a very poor experience that replacement net will take 3-4 months. Don't buy.

Net keeps tearing – We've had our Vuly Classic for 4 years, and we're about to purchase our third net. Unfortunately the net only has a 12 month warranty, and I can see why. They don't last long! Our trampoline has minimal use by 3 small children, and is in the shade most of the day. But the nets just don't last. I initially chose Vuly over Springfree due to… Read more

cost. But now regretting that decision due to the cost of the replacement net. Not to mention the hassle of putting on the new net. Not cheaper in the long run!

Fair quality, not what you would expect for the money. Obvious manufacturing fault not honoured – Nice idea to buy Australian made, but maybe not all components are Australian??? Our issue was the main safety net. It is a woven type of material, and ours had a small piece of black thread woven in, making a weakness. It tore from the point of the foreign yarn, but after the warranty expired. If my kids were boistrous guys, I wouldn't worry… Read more

so much, but my daughter is a little 7 year old ballerina, who is gentle with most things.

So if you do buy one, make sure you check over it thoroughly before the warranty runs out. Vuly clearly recognise the quality issues they have, as they offer reduced price replacement parts, but still, for something that costs $700+ you would expect it to last more than a year or so.

Disappointed customer with quality & their customer service – I bought the Vuly trampoline for my daughter & I noticed shortly after putting it up a tear in one of the pieces that holds the spring. Then the trampoline wasn't even 6 months old when a rip appeared in the net, which eventually went all the way around. My disappointment was with the lack of customer service & their inability to follow up. I… Read more

rang & left at least 2 voicemail messages which no one replied to. I made the decision to buy Vuly in the hope I would have a top quality & lasting trampoline. I expected it to last a lot longer before things started to fall apart. BTW - my attempt to contact them to sort the problem was while it was under warrantee & now it is out of time. Unfortunately it is a FAIL on both QUALITY & CUSTOMER SERVICE. VERY DISAPPOINTING VULY.

Great trampoline – Excellent quality and service and the kids love it! Vuly have been easy to deal with and out trampoline arrived on time. It was way to assemble with online and written instructions. more importantly the trampoline is sturdy and built to last. I couldn't be happier with out purchase! Thank you

The searh for the best trampline is over! – We have had many different brands of trampolines in our house, and finally we have found the perfect one! A tramp that our whole family can enjoy! An afternoon ritual is now to play silly games on our Vuly Classic, its great when you are a parent and you can enjoy something as simple as jumping on the tramp with your three kids! Living in North… Read more

Queensland we are exposed to extreme temperatures and like other brands I did not expect the Vuly keep its durability like other brands. Once again I have been proven wrong! We love its funky printed mat and the bonus tent we received. We have had numerous sleep over's in our tramp and I don't have kids driving me crazy when it rains! Money well spent!

Amazing trampoline that the kids love! – The trampoline is very safe and my kids love it! Definitely a great investment for many years to come. I would recommend the Vuly to anyone looking for a trampoline and have let my friends know it is the best option. It's also great to be able to buy spare parts and accessories.

Brilliant! – Quiet happy knowing i can let my daughter play in the trampoline and she wont fall off it or hurt herself Love the netting its very strong. And i can go on the trampoline with her its great. Love the tent cover. Was the best in summer kept her from burning herself on the trampoline

Why not look after ALL Vuly customers? – We bought a second hand 12ft classic trampoline with tent (from a local family moving overseas) around 2 years ago. It has been great but the net now needs replacing. However, b/c I don't have the original receipt, we don't qualify for half price spare parts. This makes absolutely no sense - why doesn't the company stand behind it's product and… Read more

offer ALL Vuly customers the same deal, regardless of whether they are first or second hand buyers..?

Surely, if you want to create good will and keep customers from straying to other leading brands - you'd make discounted spare parts available to ANYONE who has your product. It's very disappointing and doesn't encourage me to recommend them to others in the market for a trampoline. Buyer beware!

Great trampoline – We have owned our Vuly trampoline for about 6 years. We have four children who have regularly used the trampoline on a daily basis. Our trampoline frame and mat are original and are showing little sign of wear and tear. We have had to purchase a replacement mat and nets, however, the ongoing service provided by Vuly was fantastic. We look forward to many more years of happiness from our Vuly trampoline.

Tent a fail – Purchased one for the kids Xmas 2016, the tent which was included in purchase faded quickly & then started to tear. Contacted vuly just after 3 month mark & they told me warranty only 3 months on shade... would not buy/choose shade with promo as $200 odd dollars for 3 months use with limited warranty.

Not worth paying the extra money for and bad support service – We bought a 8ft vuly classic trampoline 2 days before xmas 2015 for two small toddlers, a 1yr old and a 2 yr old (so not rough clientele). At the end of Feb this year, the net just suddenly split right in the middle, and has continued to split all the way around, rendering the netting obselete and pointless (a complete waste of it's intended… Read more

purpose; safety of two very tiny children) Granted it was just outside the one year warranty, but I didnt expect to pay hundreds of dollars more for an inferior product to the cheaper brands. After sales warranty service was appaulling..... i sent in a request for consideration of warranty given timing and expense of tramp, and they couldn't even bother sending a personalised response or email reply with reasoning.... i literally got sent an invoice with a quote for a new net.... no explanation, no sorry or reply to request, no introduction, nothing but an invoice statement.... not professional and not good enough. Very disappointed.... should have saved the $300 my friends did at the same time and bought a cheap tramp that is still in perfect condition. Definitely not the quality product that's advertised or marketed.

Very disappointed. Not worth paying the extra. Buy a cheap one! It will last longer!!! – We bought the 10ft clasic for Christmas 2014 and by October 2015 we were having to replace the net becaue it has ripped in several places. Vuly replaced the net at no charge and now two years later the net has completely ripped again. We paid good money for this tramp thinking it would last but our cheap tramp outlasted it by many years. The… Read more

replacement net costs $159.00 so I think this Vuly tramp is off to the dump and I am off to Target as I am sure their tramp will last longer. So very disappointed. This tramp is a a waste of money. The basketball backboard has also snapped and that also costs $159.00 to replace. Not worth the money.

BAD SERVICE – Terrible service, trampolines have consumable items and are only as good as the after sales service. Vuly fails on every level of after sales service. My example- I am looking on there website to order replacement net when I get a call from Vuly asking me to proceed with order and promising to get the net to me before xmas (02/12/16). 05/12/16… Read more

email received net available till 18/01/16- that means no tramp for kids for xmas. Mid December email received not available till late January- that means not available for sons birthday. I sent an email 04/02/17 requesting someone call- needless to say they emailed had no answer for above points aside to say the hold up had been due to Chinese New Year and there manufactures closing for four weeks (same festival every year).

I am hardly surprised that when I called to discuss above no one from management was available.

I will let you decide but for me it is not good enough