Wakeling Automotive

If i could leave zero i would. Disgraceful attitude from incredibly rude dismissive staff after their technicians refused to even perform the diagnostic job that was booked. Now left to.drive a car with a serious and dangerous fault for several more weeks until another service centre can do the job Show details

A complete waste of money overpriced cannot diagnose proply misleading then want to charge thousands for repairs that aren't even needed or correct I have found VW to be a can of worms turned a good thing into a nightmare this dealership survives by taking advantage of people how they can just sit there straight faced and tell you it's a $5.000… Read more

fix I have had multiple mis diagnose s and hundreds for a simple fix beware of Europe and cars look good but are hopless

Like to social enterprise – We bought a Volvo EX30 from the Southern Highland showroom after much shopping around. What amazes us is the letter we received today from South Western Sydney Local Health District. Wakeling Automotive donated money for the car sold to us, in our name to the Camden and Campelltown Hospitals. The letter mentioned they have donated over $1.85m since 1997. Show details

Used Car Purchase – Purchased a Motor Vehicle from Simon Lay at Paul Wakeling Isuzu Campbelltown. It was a pleasure to buy a vehicle from Simon. He could not have been more helpful, both with his attitude and his knowledge of the workings of the Mitsubishi we purchased. Nothing was too much trouble and his follow up was first rate - he went above and beyond what… Read more

service is in this day and age. He is a credit to both himself and Wakelings. Happy to recommend Simon when purchasing a car.

Great experience – Hi Everyone I just purchased a 2019 Ram from Anthony at Paul Wakeling Campbelltown , He was so informative, knowledgeable , obliging, and fantastic to deal with. Anthony made me a great coffee and helped out in every way , even performing all the horrible RMS side of things. I will definitely be seeing him again for my next purchase Regards Daryl Show details

Shocking service and communication. My Silverado has been back to service 4 times in over 12 months with a transmission/driveline issue. Today, sat waiting to be called to collect the vehicle, no call came. Rang. Sat on hold for 15minutes to be told someone would call tomorrow. Need my car tomorrow for work. Guess I’m hiring a car. Pitiful service nevermind the inability to correct the issue. Show details

Took silverado again to [Name Removed] for the same warranty issues had the car for 3 weeks and still didn't fix it at least it didn't come back damaged this time.

Go else where!!!!! – I took my daughter's VW to Paul Wakelings Campbelltown and the huge mark ups on parts and labour was astronomical. They wanted $79 to install a $6 battery bracket that requires only 1 screw, tried to rip me off by saying my fuel gauge was broken and then changed their tune when I challenged them, saying "oh no, it's working now". They quoted me… Read more

$9500 to fix a $7000 car and when I researched parts and labour, their mark up was over 40%, citing they had to use genuine parts! It's my car, I determine what parts should go into it. They were hard to reach - 3 hours for a return phone call, if at all, and or, waiting on hold for 25 minutes (what, do they think they're Telstra or one of the big banks). Then to add insult to injury, When I let them know that I was waiting for funds to clear and said I'd pay $1000 on pick and the balance the next day, they said they wouldn't let go of possession of the car until it was completely paid - more or less saying they had a "trust" issue with me. If anyone should have doubts on integrity, it would be me, as they have plainly proven their customer service to be more than substandard.

I purchased a used kia sorento through Michael Vlahovic a few months back. I cannot rate him enough. From the first phone call through to after sales help he has gone above and beyond to get everything I need sorted. The car is everything he said and more. I did have a minor issue which he did all he could to help fix it. Gave me a loan car while… Read more

mine was in the shop. The service department on the other hand i cant rate them very high as they did not fix the issue. I ended up having to take the car to my local Kia dealership, the car still being under new car warranty thank goodness, and they seemed to have remedied the issue. I definitely would go back to purchase again from Michael.

Camden Valley Motors – Nasty dealer. Never return call. been waiting for 3 months now for the warranty claim. Now going to the Fair Trading. The guy called [Name Removed] is the worst consultant. talks crap a lot but get the thing done.

Absolutely disgraceful – Purchased a Silverado from paul wakeling in dec2023 collected 2024, ordered the truck with simple tinted windows, weather shields, and 3 3-piece tarps, when I collected it only the tinted windows were on there. went back for warranty work as the vents don't close and allow smells air etc in, to aline guard and tub lights not working, when we… Read more

collected the vehicle the consultant was rude and had no idea about the brand at all they alined the guard now if I open the passenger door it hits the guard. Was told that the vent only closes 97% and that all cars close only 97% when asked if it could be coming from the gear shifter boot was told that is in the tub and is not related. Obviously no mechanical experience. They also scratched the back door in 3 places waited 3 weeks no phone call until I called to complain. Absolutely appalling customer service. I was going to buy an Outlander, I think I'll buy from another dealership as this one is terrible. Would not recommend this dealership if my life depended on it.

Paul waking Mitsubishi service team dismal – I purchased a 2023 model Mitsubishi Triton. Great car however I have had issues with the Bluetooth stereo and the rear shock absorbers. The Bluetooth constantly cuts on and off and during phone calls there is a massive voice delay and the person on the other end of the phone cannot hear. My mechanic advised that the shocks to the rear of the… Read more

car were leaking oil. I booked my car in to the service team at Paul Wakeling Mitsubishi. I waited for an hour for them to look at the car in which they had a 5 minute look at at the issues and advise there is nothing wrong with the Bluetooth and the shocks are within acceptable tolerances. I was then given a bill for them to look at my car. I questioned the bill and was told the manager would wave the bill. I was told by the manager he would look into the Bluetooth and get back to me. I followed up on numerous occasions and not once was I given a return phone call nor any answers to the issues with the Bluetooth. I have bought several new cars from Paul Wakeling Mitsubishi the sales team are great however I would not recommend the Paul Wakeling Mitsubishi service team. It's not worth the headache and I have gone and purchased an aftermarket Bluetooth.

Special thanks to Hasan Ozkayacan – Just bought a used Honda CRV through CAMDEN VALLEY MOTORS in SMEATON GRANGE 2567 on the 1st Dec 23 and has it picked up today 05/12/23. My impression was not a car but a young gentleman who was serving me ,he was truly taken care of me with full responsibility , honesty and professionalism Furthermore I was very surprised and more impressive as… Read more

the way he sets up for a used car before has it delivered, it was a big flower on the car’s bonnet and full car detailing ,it seems like picking up a new car , he treats every single dollar of your is important. Hasan , thank you so much, I will be recommended you to any future customers who needs to buy car . Well done Hasan Ozkayacan.

Kurt, Bree and Kylie were fantastic – picked up my new Santa Fe yesterday and it was amazing from Camden Valley Motors these 3 staff were amazing looking after all my needs running through the cars features even setting up my phone they were a pleasure to deal with from the moment I wanted to update even to having my name and bow on car on delivery all he little important touches were… Read more

met these 3 need a raise great work you guys keep it up. if you are looking for a new car go to Camden valley motors and see these 3 AMAZING AMAZING AMAZING

Used car department – If buying a used car from Camden Valley Motors is your only option…go buy a bike! Once the deal is done they don’t care about you and the service drops off completely. I had to chase them to even pay for the car, the delivery and also the contract. If I had my time again I would definitely use someone else and I would recommend others do the same.

Terrible after sales support – Bought a new car from Wakling Automotive and the car has never really run great but they keep saying it’s ok. Luckily whist still in warranty several warning lights came up and now they are say the part has NO ETA and they are even questioning the warranty as I found an alternate reliable mechanic to do all the scheduled service. Hyundai HO are… Read more

just as bad leaving customers in the middle to fight with their bureaucracy, paperwork and delays. I have a special needs child and no car, no answers and no proactive help from either the Hyundai dealer or Hyundai HO. I’m now speaking Fair Trade and the Media.

Wakeling VW and David Pak – Just recently took delivery of a 2023 NF VW Amarok Style, from Wakeling VW and could not be more happy, extremely satisfied and grateful for customer service provided by specifically David Pak. From start to finish he was helpful, informative, knowledgeable and accommodating of all of my questions, requests, and assisted my wife and I with the… Read more

various options and decision making which all in all made my buying experience the best I have had from the 7-8 new vehicles I have brought through my life time from various dealerships around Australia. I would highly recommend David Pak specifically to anyone wanting to buy a car from Wakeling VW.

Great Customer Service – Recently I purchased a used Kia Sportage. I would like to thank and recommend Anthony Atallah for his excellent customer support, he answered all my questions, was professional, went over and above on car pick up day to ensure I had a memorable experience. Well done Anthony. Show details

Very professional – I purchased a car here earlier this year. The company are very professional and honest. They offered to collect me from the station to pick up my car. My car has had zero issue and drives very well. I dealt with Mursel and he was very polite and accomodating. I would highly recommend this car dealer.

Vw customer service – Jill from vw Paul Wakeling is by far hands down the best person to deal with. Helps you out when in trouble, needing information or really anything in general. I can not praise her enough!

Customer service specialist – Late Thursday afternoon, right before the long weekend i contact Paul Wakeling Kia in sights of a specific car. I spoke with Theo who made the process so smooth and easy to navigate, sending me a quote and answering my questions all Easter long weekend. On Monday i was greeted by Michael who made the process a breeze. A few signatures here and… Read more

there and i was good to go. Both Theo and Michael have made this a seamless process, they are full of knowledge and put the customer first even if they have to answer emails of the weekend. I definitely recommend seeing Theo and Michael about your next car!

Hyundai i30 2018 used – Bought a used i30 for our daughter to get to Uni and work and was disappointed to find that the fuel pump needs changing. Car broke down on us less than a week after purchase. Luckily it is under new car warranty- that is the only silver lining. Will be without a car for 10 days whilst getting repaired. Don’t buy from this dealer.

what a dissapointment – Buy a car but don't get it serviced here.The sales staff not a problem. but when I brought the car in for service, nothing but problems. Took it in for a service, oil change and filters. They wanted to change the tailgate brake light bulbs. $600 cause they could not undo the bolts holding the brake light cover and said the whole thing had to be… Read more

replaced. Did it myself for 3 light globes $15. My wife picks up the car after its next service. not drivin more than 30 minutes. Smoke starts pouring out of under the bonnet. She thought its going to catch on fire. Someone helped and seen they didn't tighten up a oil line to the turbo,oil had leaked onto exhaust manifold. poor mechanics.

If you want a bullbar installed incorrectly and has damaged the fender, this is the dealer for you – Had a car to be replaced as a new for old after a write-off on the 23rd August 2019. Paul Wakeling was chosen by the insurer. The car was delivered 23rd September 2019. It was supposed to be delivered on the back of a truck as agreed to by the insurer. They had someone drive it down without telling us and putting almost 500km on the car. As far as… Read more

we are concerned the car was not new anymore and NRMA Roadside informed us that the value of the car was $10,000 less having been delivered that way. The car was delivered with a bulbar out of alignment and was filthy. The alignment was so bad it was causing the bulbar to rub on the fender and rubbed paint away. The plastic splash guard was also cut too short and was flapping around loosely. Paul Wakeling did not want to do anything to rectify the situation. It took months of communicating with Paul Wakeling to get them to direct the bulbar installer to attempt to rectify the bad install. They obviously didn't check the car before it left the dealership, otherwise they would have identified the bulbar issue. It is 7 months later and the faulty bulbar install is still no sorted out. Worst dealer ever. Once they have sold a car, their care factor is zero.

Warranty issue – Just letting everyone know not to buy a Mitsubishi Outlander. Paul wakling are great, its just the warranty service. MMA have lost my business. I am looking for another vehicle but will not buy another Mitsubishi. Looking at LDV now

If you want disappointment this is the business for you – How to have nothing but disappointment - use Wakeling I am so UPSET to find what was supposed to be a brand new car had 475km on the clock. I was not supposed to be receiving a demonstrator, this was meant to be my brand new car. [name removed] is a liar, she says that she explained the car would be driven to deliver it. That is not true because… Read more

neither my husband or myself would have agreed to that. There is nothing in writing to say we would receive a car someone had driven. I don't want that, I want a brand new car so I know how it has been driven. So then [name removed] doesn't want to talk to me because she doesn't like my tone, I ask to speak to her supervisor but of course they don't bother to call me back. So I try again, they put me through to mitsubishi while it was still before 5pm, no one answers, then 5pm rolls around and you can't get onto anyone at the dealership anymore. What a pack of that care nothing for customer satisfaction. Find somewhere else to buy your new cars, these people do not care. Not good enough [name removed]

Excellent service – Kurt has been extremely helpful with my new Holden Commodore purchase and so responsive with my 406 ( mostly nuisance ) questions!!!! Thank you Kurt and thankyou Paul Wakeling Motors. The experience has been great. If you want the deal of a lifetime you have to see Kurt. Alan W

Excellent service – With great pleasure I want to recognize the help and service from your Sales Consultant David Pak. I received my second VW from him and his assistance was excellent as usual. I need to mention David’s professional attitude with a gentle personal touch, which make feel the customer special. I am very glad to have your company around and I am ready to recommend Paul Wakeling for my friends. Thank you, Serge

The Service improved after feedback of a bad experience – I bought a new Hyundai and regularly get it serviced at the Dealership (Paul Wakeling). One service experience left me with a bad taste in my mouth and I contacted the Service Manager to make a complaint. At the next scheduled service for my car, I debated whether to return to the Dealership, but decided to give them another (and final) chance.… Read more

On the day of my car service, it was the same service person, but with a 100% different attitude and working manner. The person couldn't be more helpful and courteous, which was a huge change from my first experience. I spoke to the Manager and complimented on the change.

They want 800 dollar for the from brakes disc what a ripped off. Go somewhere else Show details