Watson Blinds & Awnings

Order out door awning from tweed size ordered 2200by1200 we received 1900by900 when quired the fitter stated we do not put size on invoice to customers/this awning was orded early december with up to 6 weeks wait arrived at our premise to be fitted approx.10th april after18weeks paid50%up front after numerous phone calls 90% not retuned awning was… Read more

fitted by Watson's trouble getting correct Again rang head office at 3pm after received email from accounts to pay was told by receptions no one was available in accounts ask if can speak to manager again told all out all up I made upward of 15 phone calls ask for call back never received from head office however ever did finally got call from sales manger informed wrong size I agreed to accept with slight price reduction as we could not wait to reorder another 18 weeks of stories very appalling communication no customer service the account was settled with in 24 hrs of speaking to sales manger all we can say we did not pay all upfront as watsons wanted the awning is very well made and finished The product is first class We were also told it was australin made not so ordered from china just another example of fantasy do not be fooled

I recently had aluminium roller shutter blinds installed by Watsons Blinds in Wagga Wagga, and unfortunately the experience was very disappointing from start to finish. Throughout the purchase process, the staff were extremely rude and unpleasant to deal with. Communication felt dismissive and unhelpful, which made what should have been a… Read more

straightforward purchase unnecessarily frustrating.

When the installation took place, the experience didn’t improve. The installers were incredibly unfriendly and came across as though they didn’t want to be there at all. There was very little professionalism or courtesy shown, which made the whole interaction uncomfortable.

Overall, the blinds themselves may be fine, but the customer service and attitude of the staff made this a terrible experience. Based on how I was treated throughout the process, I would not recommend dealing with this business.

Ben H and Sam installed my outdoor blind today. Absolutely a great job done. Nothing was to hard. Well done guys. Have used Watsons many times before but will use again if needed. Show details

I called in to the shop only needing the end brackets for a blind. Chris and Marcia spent 20 mins trying to find me the right bracket. Not a big purchase but nevertheless was treated with the enthusiasm and friendliness like I was purchasing a house full of blinds. And then they gave me the brackets for free! Highly recommend Watson Blinds. Thankyou Show details

Troy & Ivan were very proficient with the installations of our roller shutters & awning - very impressed with their courtesy and cleaning up on completion. Thanks guys! Show details

Good products, but very poor customer service after installation. In May 2020, I paid almost $10,000 for Watson Blinds to install honeycomb blinds in my house. While I was and am very happy with the products and the look, their subsequent customer service has left me angry and out of pocket. In August 2022, the first of five blinds for very tall… Read more

windows broke. The winding mechanism had pulled out from the top. After paying the $210 call out fee for repairs, this was eventually refunded after the repair guy said the winding mechanism was missing a part (apparently this was an extra screw to hold the winder in). Given another four blinds were installed at the same time, I asked if they could also be missing the part. The repair guy tested the others and deemed them ok so it was highly unlikely anything was wrong with them. He put this in his notes this so any similar break in the future would have the service fee refunded.

In February 2023 the second cord winding mechanism broke and was fixed for free, and the cord tension on two of the other tall blinds was loosened, as the repair guy said they were all originally installed too tightly. He'll make a note in my file to say if they break again under same conditions, it'll be free to fix.

In September 2024 the third and fourth broke, suffering from exactly the same problem. These were repaired for free.

Now in November 2025, the fifth winding mechanism broke and I had to pay a $199 call out fee to book the repair. Again, it was the exact same problem and repaired in the same way as the other four blinds, and the cord was loosened as it was too tight when first installed. When I asked for the call out fee to be refunded, I was told the product was out of warranty and no refund was forthcoming, despite arguing the product was missing a part when installed and the cord was too tight (as the repair guy told me). So even a defective product and incorrect installation, as said by multiple repair guys, doesn't mean Watson Blinds will stand behind their product.

21 January 2026 As a follow up to my original post, I complained to Access Canberra about the poor customer service from Watson Blinds (WB). The ACT Govt wrote to WB on 15 Jan and on 21 Jan advise me that WB is prepared to refund the $199 call out fee as a "gesture of goodwill". While I'm very happy with the final outcome (dependent upon actually receiving the refund), I'm incredibly disappointed in WB for their gesture of last resort (no goodwill here!) only when pushed. It took a formal intervention from a Govt agency to get them to finally do the right thing and be honest. I will never use this company again. Buyer beware!!

We paid a $5.5k deposit to Watson's in November 2024 for an external shade product for our balcony. Kate was fantastic and from our experience, the only staff member of Watson's to provide any professional contact or communication. We have had 3 cancelled appointments by Watson's for installation of our product. At the 4th installation attempt on… Read more

8 April 2025, the installers, who were very helpful, discovered not enough brackets had been ordered to install our shade product. We have now paid $11k to Watson's and still do not have our product installed, nor any communication from Watson's as to when this will be completed. We could not and would not, recommend Watson's. Despite having the same family name, I am not related in any way to this company. We are extremely disappointed in the lack of service and communication from Watson as we chose a local company to provide this product. We have abided by the contract obligations required by Watson - they have not . They had the use of our $5.5k deposit since November and now have the final payment of $5.5k and we still do not have our product installed. We do not want placating apologies, just our product installed and an end to this saga. John and Margaret Kril

Loved their service and product when it was installed. When I had to have a blind removed because I was changing a window, they charged a $199 call out fee which on the basis of time spent on the job worked out to be $1200 per hour. I now need the blind put back. When I called, I was told there was nothing that could be done, the $199 call out fee… Read more

applies. Needless to say, I didn’t go ahead this time! $400 could have replaced the blind! After sales service is very disappointing.

The strength of a business is not judged on when things go right, it is judged on what happens when things go wrong. After waiting some time for our installation to take place we were so pleased when the day arrived. The installer successfully fitted the first curtains and sheers, all good with this fitting, but on installing the next curtain, it… Read more

went up Ok but when invited to try opening it via the draw string, it completely fell down, just missing me and damaging the wall. The installer was so embarrassed and advised us that the store manager would contact us within 24 hours to rectify it. Did they? No, not after 24 hours, not after a week, it was only when I called them that we saw any action. The reason that the track had fallen down, was that the installer had failed to mount the brackets into the wall battens and had just screwed them into plaster board which of course was unable to hold the weight. Watson did eventually come out and repair the wall and repaint it, then reinstall the curtain, but it was a lengthy process and we were not happy with their customer service. For a company that prides its self on supposedly superior customer service, they let themselves down. Tomorrow we are having the rest of the house curtained, but not by Watson. I would like to say that the curtain quality is very good material wise.

Great service people from Watson Blinds & Awnings Wollongong, did a great job on our new home – We were impressed with Ben and his partner Ben, who installed our awnings on our Alfresco area, they are from the Watson Blinds & Awnings store in Wollongong. They were far superior, than many, in the manner they worked and had consideration for the customer's needs. At first we had our quote from Kate she was also very good ...... there were some… Read more

issues we were concerned about with Management, soon that was sorted and our concerns were far behind us, especially after dealing with good service people from Watson Blinds & Awnings Wollongong. This is first organisation we are happy with in our new area, as communication ended up being extremely good. Thank you and we are sorry we were concerned in the beginnning, we understood there was management issue as someone resigned. All is good now and we would highly recommend this company and Ben and Ben the installers, top marks to you both. We hope the company realises what good installers you young men are. Thank you for good work.

Get quotes elsewhere – Whilst we had a great experience with the sales staff and ordering stage, nothing afterwards went well. We were told 3 weeks for our curtains and sheers to be made, that was a lie. Then when they finally did show up weeks later, minus the sheers which still weren't ready, they were too long in one bedroom so those ones had to be sent back. 2 weeks… Read more

later they were due to be delivered and they lost the delivery for the redone curtains and all the sheers. Sorry, they will need to be remade. this is now months after the original order date. When they finally showed up they had made the same bedroom wrong again! by this point i was over it. they tell me they'll be sent back to be made shorted again, it will be one week. i rang the following week and they tell me no sorry we have a big commercial order that has taken priority. I made a fuss and got them to have them ready, but i shouldn't of had to as the area manager was already supposed to be helping. Clearly they don't care about the small orders or promises they make. I will never consider using them again after this experience

Excellent - 10/10 – Not only from the initial quote stage, but right through to the completed installation of my new blinds, I can not fault Tweed Heads branch. Chris Brown (Consultant) and Tom & Josh (Installers) were all very courteous and professional in their dealings. I highly recommend Watson Blinds, Tweed Heads! Show details

Great product and very professional outfit – We used them for new blinds and they were great. When a possum fell out of the manhole a few weeks later (cover left ajar by electrician) and trashed the blinds, I thought 'here we go they have us over a barrel'. They came backed and fixed it all at cost. These guys are very professional and I would highly recommend them. Show details

Great service – Out-of-warranty blinds service - one honeycomb blind needed an offsite repair and then re-installation and another blind needed an onsite repair and re-installation. This second blind was in an awkward place. Ray and Austin did a great job solving the issues with the re-installation. Show details

Excellent service and quality products – We are very happy with our dealings with Watsons Blinds - from our initial enquiry to the installation of the curtains and shutters in May 2024. Everyone was very professional, efficient and pleasant. We can highly recommend this great team from Watsons. We are very happy customers. Thank you, Katie. We appreciate your time, advice and expertise… Read more

- even meeting us on your day off. We made several changes to our quotes and Katie went out of her way to make sure we were happy with our choices. The curtains and shutters look fabulous.

Thank you Steve, for your positive suggestions and meticulous measurements of the bedroom windows. The shutters fit perfectly.

The installation team was very professional and gave excellent service. David R and Russ turned up on time and did a brilliant job. They had to carry the various parts of the curtain that wouldn’t fit in the lift up 6 flights of stairs. They did this several times and still smiled. We salute you. David R and Russ, a very big thank you for your neat and hard work installing the curtains and shutters - they look and work beautifully.

Fabulous – From beginning to end it's been a great experience with Watson Blinds. Could not have been a nicer team to deal with. Mick installed the blinds perfectly and was a very pleasant, well-mannered helpful young man. I am delighted with my choices and the results. I would very happily use Watson Blinds again and would confidently recommend them to my friends. Big thank you everyone , most appreciated. Show details

Terrible experience. Would never use them again – Put down a deposit in January and was told it would be six weeks, ending up being 5 months before all of my shutters were fully installed. One of the shutters turned up 100mm too short and had to be re-ordered. When I asked for some sort of compensation for this calamity, it was relayed to me that management saw this as ‘human error’ and did not… Read more

take responsibility or offer me any sort of discount for my trouble. In my experience, they want money up front and then disown any dramas. I would not recommend them to anyone who seeks accountability in their dealings with businesses.

Warranty on older products – This issue was successfully resolved on the 7th June 2024. We are happy with the outcome but sad that it had to be resolved in this manner. Show details

Great positive experience all around – I got 3 different quotes from awnings companies in the Kingscliff area. Watson were the most reasonably priced, had very efficient and friendly teams and the product quality was better. Excellent all around . Show details