Poor product, poor support and overpriced
I accepted an offer to trial WW from a friend which advertised a free month to try the app. I used it for the month and was finding it a bit of a chore to fill in every ingredient I ate, every day. So I went to cancel my account when I was surprised to see that I had been locked into a 3 month contract of which I still had to pay full price for another 2 months, despite the fact that I would no longer be using the app.
I rang up WW to clarify if this was correct and I was told that it was my own fault that I had not read the fine print. I menti...
An absolute con
Do not fall for the crap this organisation serves up in its promotions. Nothing in the app is worth the monthly fee. I didn't even bother to venture online to be coached. Do your due diligence before signing up and don't listen to any of your girlfriends if they promote WW because they clearly needed instruction on how to prepare healthy meals or had any dietary knowledge. Once you sign up you are stuck with monthly payments and cannot cancel during the contracted period.
- Verified customer
Terrible - Zero Accountability
I paid for the top membership of $93 per month which including a weekly phone from a coach, on at least four occasions I did not receive a phone call. I had enough and rang to cancel my membership, they said that I could not as I was under contract, I gave them all of the details and said that WW was in breach of contract for not supplying me with what I paid for. Condescending customer service - I was then told that my next appointment would be this Friday, what?? Was as if nothing I said was being listened to.....I will NOT be letting this go!
I joined the online WW to try and shift some of the lockdown weight. I have been a Weight Watchers member before and had found it good with meetings. This online version is not at all helpful. There are no suggested menus, the motivational stuff is trite, the app is not intuitive and the website difficult to navigate. I have signed up for six months, after the first two months I have stopped using it and will try to cancel. I know that face to face meetings are not wise at present but surely for the money WW could have done better.
Just interested in $$$
I signed up for 3 months not realising i was entering a contract. When the first payment came out i called to cancel (you have to call) they said i had entered a contract which they DID not make clear at the time and two more payments would come out. Totally unfair to the client who is not aware they are entering into a contract
Would not use again
I signed up for 6 months (never used it as it wasn’t what I thought it would be; recipes planned for me) they automatically took out another month without letting me know. Refused to refund the extra month.
Although unable to attend regular meetings and stay on track have found canceling membership easy. Hopefully next time I will be more successful with staying on track. The program was easy to follow and meals delicious.
- Verified customer
Expensive, poor app, pathetic administration and billing
The program itself is worthwhile in that tracking points and the recipes provided are good. It's good to have weekly follow up with the coach and get tips; the coaches vary in ability and enthusiasm though.
Everything else is useless and painful. The website sucks and is counter-intuitive; the app is a piece of garbage - a lot of people couldn't get it to work, and it's lousy anyway; cancelling is an absolute nightmare, they make it as difficult as possible. To cancel the plan, you can't do it online and you must call them - that takes 10 minu...tes to get admin to answer - then you hear how you got what you paid for and they read the fine print to you. During COVID-19, obviously you couldn't meet with the coaches in person for weigh-in and classes. So they hastily assembled 'virtual classes', recordings and other useless garbage so that they could still charge full price. In short, get the recipes and weigh-in weekly with a friend or make your own group and save $1000 a year.
WW Program Cancellation
I agree with all the comments made by many people regarding the process or lack there of when trying to cancel your WW membership, the coaches are not professionally trained only with the WW program, they really need to have a nutrition training background and how to conduct meetings, it took me a very long time to cancel my membership as they kept deducting from my account after the program had lapsed and I did not want it to rollover, in the end the only way to have them take action in my favour was to threaten them with the ACCC and to repo...rt to A Current Affair, finally stopped taking payment and refunded what they had deducted after the cancellation date. Buyer be ware once signed up its very hard to cancel, you wait hours on end over the phone only to be cut off
Waste of Money
I wouldn't even give the new version of WW 1 star as it is an absolute waste of money. All you get is access to an App for an outrageous monthly subscription fee which you can't get out of. No weekly meal plans - absolutely zero value of money.
Terrible. Very dissapointed.
WW is a scam. Before signing up, it tells you everything you want to hear. After signing up to a contract you cannot get out of, and download the app, you realise you wasted your money. WW forces you to keep paying the money even though the actual program is nothing. It provides no meal plan, no exercise plan. You basically pay money for an app which is useless. Very dissapointed in this as i had high hopes after viewing their website. Dont fall for it.
Be careful about this application. Even one star is too much for this application.
I have a very serious warning about this application. You will be locked by this app and can't do anything. You CAN NOT cancel your account and remove your bank account. Then you have to pay for something that you don't like it. They don't have clear terms and conditions and after your register, for this app, you will be in their trap. Again, BE CAREFUL ABOUT THIS APP. Weight Watchers only policy seems to be to make it impossible to cancel their service (or lack service) garner money when they’re on notice that the authority has been revoked an...d also make it impossible for you to contact them. Would not recommend Weight Watchers ever, will never return, and will be warning all of my experience. I am really wondering is there any legal authority to follow up these situations?
Terrible customer service
I find the WW plans try to get you locked into a longer term plan and their terms and conditions are sneaky. I signed up for a 6 month plan thinking it was $20 per month but it was $20 per month only for 3 months and then $40 per month after that. It then automatically renews I’d you do not cancel it yourself. I tried to explain I couldn’t afford $40 per month to the team and they basically said to bad and wouldn’t help me. They also have very limited hours to contact them and won’t accept email as a form of contact for cancellations. I’m not impressed with this company at all.
Solved in minutes
I have always been a weight watchers fan,
Yes, I believe that some coaches ain't professional or new to the coaching industry and need more experience.
But with my experience over the years with other program I found WW is one of the best programs to loose weight.
In terms of billing yes sometimes there's misunderstanding and transactions error but I found they resolved my issue in minutes, and keeped me happy.
I give 5 star to Rachel the lady I spoke to today after a bad experience I had yesterday she keeped me happy resolved all my billing is...
Too hard to cancel
Despite notifying WW in writing (via email because unable to get through on their phone lines) of my request to cancel my membership, I continued to be charged for a service that was not used. I was sited privacy reasons for them being unable to cancel from my written request yet I was required to download their app, provide personal details through a chat platform and then it could be cancelled? Two monthly payments have been charged after my written notification and when I requested a refund it was denied for policy reasons. Weight Watchers o...nly policy seems to be to make it impossible to cancel their service (or lack of service) garner money when they’re on notice that the authority has been revoked and also make it impossible for you to contact them (and they won’t contact you even though I did request they phone since I couldn’t get through) and provide abhorrent customer service. Would not recommend Weight Watchers ever, will never return, and will be warning all of my experience.
- Verified customer
Rude staff online and head office
I messaged chat to change to a new more cost efficient 6 month plan from 3 month plan which I signed up to 4 business days prior but the agent said that it has been 7 days and the cooling off ended 5 days. Monday was a public holiday too. If you want to change or cancel which is impossible, you need to chat or call BUT if you want to sign up, you can do that online. So easy to take money but impossible to make changes. The queue to call is usually over 30 mins too. On a positive note, I found the coaches at the meetings lovely. Maybe the head office staff should get out and meet the members and stop being rude and money driven.
Questions & Answers
Im glad i read all the horrible feedback. What a crap greedy company. Will definitely not be joining
what are the low sugar or no sugar drinks that do not contain stevia. it leaves a terrible taste in my mouth!
|Category||Food Delivery Services, Physical Shops and Food Delivery Diet Programs|
|Contact Number||131 997|
|24-Hour Phone Contact||Yes|
|Online Live Chat||Yes|
|Products Offered||Ready Made Meals and Recipes/Meal Plans|
|Meal Type||Packaged Meals|
|Meal Plans Available||Yes|
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