Weight Watchers

Weight Watchers is working well for me. The whole concept is good. I like that the points simplify the process, the app is on-hand, it can be used independently and I have control. Hate the layout of the new app though. My rating is not based on the actual program, I s based on the sub-standard customer service offered when something goes wrong. … Read more

I had a simple app error. Should have taken five minutes took at least and hour but I suspect longer. Couldn’t get past AI to reach an actual human because they had my date of birth wrong meaning I couldn’t verify myself. They instructed me to download the app on my Windows PC when they don’t even have a compatible app for that yet. It doesn’t exist and I was ‘supported’ to look for it for at least half an hour. Then told to wait for response from tech team.

They got a response from their tech team which they never passed on to me. I received an email asking if it was fixed days after initial report (wasn’t even given any options to do this at this point. I replied ‘no’ and never heard back. The list keeps going. In addition, throughout the two long phone calls I had with them, I never received an acknowledgement or apology for the inconvenience or for the indisputable errors and incompetence at their end.

I would have given a 4 star rating (would have been a 5 star prior to app update) but this was all overshadowed by the very inadequate support available when an issue arises, hence the 2 star rating.

The new app update has a paler background which makes it harder to see for people with vision issues. The darker background and colour scheme was easier to see and more user friendly.

Think before you sign up - you have to sign up for 12 months and there is no cancellation options even if it does not work for you. Had no support but when I call to cancel - then they offer support and let you know about everything. Unfortunately ww is not what it used to be. Ps you have to call to cancel and no email address to do so. A bit of a sales tactic - think before you sign up Show details

Happy with the programme, a few tweaks to the app would be great – The programme is easy to follow and works well. Love that no food is “off limits” on WW. My partner and I are both doing WW and would love if we could share meals etc between our apps. This would make it easier when I meal prep for the week and load in dinners etc. would be great to link them and share. Especially love that I can alter a recipe in… Read more ·  1

the app, removing/switching out some ingredients for lower points. But again, would be good to be able to then share this with partner so he can track it too. Would also be helpful if you could type in a weight for food, rather than scrolling through. Very frustrating when you have to load in 500g of something in a recipe and you have to sit scrolling through, would be faster to just type it in.

Excellent results – I am so excited about loosing bit over 8. Kilos in 50 days I find it easy to follow very good value 20 dollars a month is excellent due to you would be saving heaps more than that on food. Show details ·  1

So much more than it used to be – The app is absolutely incredible. It’s come along way since the early days of weight watchers. One of the best I’ve ever used for anything. Much more than just tracking what you’ve eaten, you can scan foods to check how many points they are. Even list the ingredients in your fridge and get recipe ideas. There are 100’s of recipes, & facilities on… Read more ·  2

the app to create and save your own recipes. Endless support groups to join if that’s your thing. The app tracks your weight loss progress for extra motivation. Unused points rollover to the next day and there’s the ability to earn extra points by linking up your smart watch activities. Oh, and I almost forgot, there is 24/7 help from someone on the chat box somewhere in the world any time of the day! Simply put it works. I’ve already lost 6 kg in 5 weeks. This is going to be the last diet I ever do. I am now on my journey to a different lifestyle

I’m being made to continue to pay 49$ every mth and yet I have never used this. I’ve rang several times only to be faced with rude women on the other side of phone call, I’ve requested to cancel this but they continue to steal from me for 12 mths. Be ware if this scam, cause they r all about money and nothing about helping anyone. Do not… Read more

recommend weight watchers. Keto is a much easier and effective way to loose weight. Disappointed in this and the customer service .

Horrible recipes. I found one good recipe. A cottage cheese pancake but that was it. The others are horrible. Really hard to cancel. Took me forever until I finally managed to cancel. Never again. Expensive too for a substandard product Show details

I was paying $13 a month. Without any warning I was charged $42 dollars a month (how is yhis worth $42 a month when everything is online and you can't contact customer service?). There is nowhere to complain. They don't take complaints via email. I work full time and don't get a chance to call through the day. You would think you could contact… Read more

outside of business hours, but no, apparently women still don't work according to WW. If you try to cancel they will drop it to $17 a month.

I actually signed to weight watchers by error and noticed I was being billed 4 months laster and have 8 months left. I called weight watchers to cancel and was basically told bad luck and suck it up. Even netfix has a 3 months exit strategy and weight watchers holds you to ransom. I haven’t even got the app and don’t even need it. I don’t recommend this service to everyone!! STAY AWAY FROM WEIGHT WATCHERS Show details

Worst program I have ever taken part in. Their accounting system really needs attention.One can’t pay out the policy when it is cancelled, monthly payments have to continue. Can’t print the recipies.I feel WW exists only on reputation. My regret is that i didn’t read the reviews.what a waste of money Show details

Weather the program works or not, customer service and billing is a joke. After Weight Watchers taking money from my account for 18 months, never sending a receipt of payment / acknowledgement of membership, it very misleading / sneaky the way they conduct business. for this reason i would never recommend Weight Watchers to anyone. Show details

Terrible customer service – It would have to be the worst customer service.I joined almost 1 months ago haven't been able to open the app trying to get to speak to someone impossible you get a recording .I just cancelled my membership.

I wish I had read reviews before installing the app. I loved the Weight Watchers PC version. The points system is great. The app is fiddly and difficult to use. When importing recipes you get thrown out trying to edit them. I cook a lot from scratch and found it very time consuming and stressful to imput food items individually. I think if you are… Read more

only scanning prepackaged food this would be beter. You can cancel but the payments will continue until the end of the subscription. For clarification, I do have stress issues. I spoke with a lovely lady on the phone, who understood my problem and cancelled the payments.

I have been on weight watchers for over a year. I have reached my goal, but not due to weight watchers. I havent used the app apart from updating my weight for moths now and no need to track food. I tried cancelling but they said I still have to pay until November. What part of cancellation don't you people get. Ok if I owe money ey then give me… Read more

an option to pay it in full,not continue to direct debit my account. I also had my bank account hacked recently and have to wait for a new card but I will not be adding my new card online to any platforms!! So if you fail taking money out of my account then give me another option to pay otherwise I do not want to hear from weight watchers again

Face to face workshops - waste of time – Paid extra to access face to face workshops which have been cut in number and difficult to access. The leader is awful - so fake. You can’t try before you sign up so now I’m stuck paying for something that is rubbish for 12 months.

Cancel – Trying to cancel membership due to financial troubles. They don’t seem to be happy to do that. Found online useless,not like face to face. Not happy

No. Just no – I don't do food reviews but WW Creamy Pasta Bake deserves one. I was super excited when I pulled the tray out of the box. Lots of broccoli - looked really good. Microwaved it per instructions, did the stir - looked less appealing with some funky looking sauce and the smell was hideous but I thought it would be okay. Dear Reader, it was NOT okay.… Read more

So not okay. The gelatinous gloop hit my mouth and stayed there when my brain shut down in self defence, trying to process what I was torturing it with. My tastebuds were fortunately, at Def Con 1 and collected together to expel the foe. It's been a very long time since I've had to spit something out, it was just that bad.

Doesn't work and hard to cancel – Weight increased so decided to cancel. Had to endure 9 attempts to cancel membership. Page kept asking if I wanted to change plan, wait until another billing cycle etc etc. Talk about harassment! Nothing should be that hard to cancel!

money for nothing – Weight watchers is very difficult to talk to. For 6 months I have tried to cancel my subscription with no luck. They just keep taking money out of my account month after month. Their program does not work for me and from what I have read I am in good company. Weight watchers you have 6 months of my money for nothing. I am very angry

Pyramid sales for weightloss – What an appalling service. People are trying hard, men and women coaches are fun, vibrant and interested, but its really just a pyramid marketing scheme around weightloss. Great if it works for you being one of several in a group chat and being charged for the same information preprepared by headoffice. I was told I could unsubscribe at any… Read more

time, and when i did try to do so, was then informed that I had to pay for a minimum of 6 months. No one mentioned that when I called and signed up. In order to learn that little gem, I could not cancel my membership on the App (where everything is done) I had to speak to someone, who of course offered a better deal and suggested I really should stay on.

"No thank you. I'm not finding this works for me."

So I pay 6months membership for nothing, but I suck that up. However, since then I've been getting an email EVERY day asking me to sign up, to not miss out on the next best special they are having ...

9 attempts of trying to unsubscribe with screenshots proving I have deleted my name from the marketing, I am still receiving their offers.

Forget calling them - I've spent 35 mins on hold with soothing music. The music hasnt worked, I'm more grumpy than ever. ... phone went flat in waiting for them.

There is no email contact, and the 'chat bot' advertised on their website is also not working.

Very disappointing – Very disappointed to be wasting $12 per month for the next 10 months on this. You are locked in to having to pay for the entire period even if you cancel in under 24hours (this reeks of just a money-grabbing sales pitch). As soon I accessed the program (you can't until you join up), I could see I couldn't do it due to health and dietary needs.… Read more

and cancelled straight away. The WW system now means you have to make your own meal plan for each week - looking up recipes, making shopping lists, adding everything to meal planners, etc. For me, its also extra work substituting for dietary needs and sifting through recipes to see what fits my budget. It is so time-consuming and such a chore, that I comfort-eat to get through the stressful and unpleasant process. It then wants members to download a smartphone app to get the most benefits - too bad if you don't have a smartphone (this part about the app requirement was NOT in the fine print). So as a result I can't access most of the features. Lesson learned the hard way for me!! Never again!

How is this fair? – Let me say,firstly,that I am a huge fan of the old point system. In the last couple of years it seems that WW is in a complete state of chaos. Whilst my Leaders have always been great, they have not been able to remedy some of the basic administrative errors I have encountered. The final straw for me ,as a lifetime member, was recently when other… Read more

“lifers”were given six months free use of the app. Here’s the kicker - you were only offered that if at no time since becoming a “lifer” you never paid for the app. How is that fair? How does WW expect the rest of us to react to that news? Does WW really think they’ll get a recommendation to go to WW given the consistent way they treat members? Tried speaking to those that can affect change - but who are they? Even the poor staff when you call can only verify that this is the case and can’t do anything about it but pass on your feedback !

Full price but half the product for online version – I signed up to Weight Watchers' online service around the start of the new year this year. The price was reasonable and I had some great success back in 2015. The only catch was it was a month-to-month commitment for one year. One thing I liked about WW was the availability of the website to enter foods and manage my account. All was fine… Read more

until one day, I got an email from WW stating they were removing the web interface enitrely. I had to purely rely on my phone and the WW app to enter data. This is OK on the run, but I find I often add or update foods and it's much easier through the web interface whilst at my computer at work or home. On a computer, I can have the food nutrition values on one page and then switch to the WW webpage and enter or edit new foods. This no longer works.

Anyway, I am now paying the same amount of money each month but with half the service. I tried to cancel but I had to go through and obtain support via a social media channel. I said I no longer want to be billed month-to-month and wanted to cancel inside the one year as WW is no longer providing the product I signed up for. As expected, no response.

It looks like I'm having availability to only half the product I signed up for but still paying full freight. It amounts to fraud in my books.

In terms of the product, it sucks comapred to the Smart Points (maybe Pro Points) I think it was called back in 2015. Back then, it let me eat my usualy day-to-day foods. The new system is so limited, I can eat my daily points away really quickly.

Look elsewhere.