Not great value for money
Latest WW points system and app is disappointing. Payment covers the app - with no real guidance given. The WW zero points foods don't make sense - proteins being zero points is really odd. You could go an entire day filling up on protein fruit & vegies and not "spend" any points ... but you're not going to lose weight. The WW solution ? If the scales aren't moving, then you need to adjust what you are eating. You don't need to fork out $$ to be told that !
I cancelled my subscription recently and the customer service person became very gruff and abrupt when I said I wasn't interested in continuing. She acted as if she had been personally insulted.
All up, a very poor experience with the new WW.
Too much capsicum not much chicken
I recently bought two gourmet mango coconut chicken meals. The box said it was served with vegetables. When I opened the meal I saw to my horror that it contained lots of capsicum red and green. I cant eat capsicum so tried to pick it out. I was left with a few corn kernels a little rice and four very small pieces of chicken floating in some yellowish sludge that did not taste to me as if it had ever been close to a mango or any coconut. Now I remember why I had decided never to buy weightwatchers again.
Web page keeps kicking you out
The program is fine. No problems there. BUT frequently, whenever I go to track points or look at recipes, somehow WW has lost all my login details and I can't access my account for days until they finally respond via email. Never had this issue with any other membership before. You would think in 2019 they could at least get that right.
- Verified customer
Great program with life lessons
To me I find weight watchers not a diet but a lifestyle change.
It teaches you to eat more whole unprocessed foods and less sugar and carb loaded foods.
For me if you stick with the program you will see results.
I like the app for convenience and functionality and the sales are really good I sign back up if they have 40% or more off. But after your end contract date you have to call and cancel or you will continue to be direct debited, which is in the terms and condition.
Do find the frozen foods a bit bland and high in points would rather cook myself
I have and will continue to recommend WW to family and friends.
Dissapointed -Big company = big focus on $$
I signed up for a period of 6 months; in the first months they already had payments mixed up.
I stopped the program after 3.5 months as it wasn't working for me but because I had signed up for 6 months I assumed I had to "sit out" the 6 months.
Just noticed another month was deducted; contacted customer care 4 days ago; haven't heard from them. Contacted someone via the chat app...... basicly, bad luck. I should have cancelled the plan; even if you sign up for a specific period of time.... Very dissapointed.
Big Company = Big focus on $$ unfortunetaly.
Means to an end in a hurry
Good way to reduce weight DONT eat this rubbish? Deb packet mash potato WHY?? When you advertise nutrition with fake veggies ... I am all for smaller proportions but as along as it’s real good, this is utter crap,
I joined the three months for $160, I need my receipts to claim on my Insurance, I have emailed their custom service email and nothing. I would have continued, however all the meetings were about was selling their products and the leader talking about herself......Weight Watchers was good before they got greedy, please send me my receipts..................
Seductive idea. Good in theory but not practice.
It’s very seductive, the idea that following a program like WW will solve your weight problems. I should know, I’ve fallen for the allure several times in my life. Well, never again after dealing with their awful customer service.
The actual programme is not bad. I mean, it’s healthy and encourages filling up on the good things. But I’m 43 soon and too old for what is essentially the same old tired story: counting calories - - dressed up as WW.
Here’s the advice I’d give myself before signing up: you don’t need this. All you really needed wa...s to get much more active and make a few small changes over time (like planning meals more, like stop buying so many processed foods). You don’t want the obsessive business of tracking every morsel of food. That’s no way to live. It makes things worse. It sets you up to fail. And when you do realise this, two weeks into signing up, WW customer service will annoy you off with how hard they make it to cancel your subscription.
I joined weight watches on a 6month plan but 2 months in needed to cancel as I moved far away from any meetings so rang up to cancel . They didnt seem to care I wanted cancel cause I couldn't use the service all they are after is your money . Not helpful at all . Cost far to much to what it's worth terrible that you cant cancel for a genuine reason . Wouldn't recommend.
Awful customer service. They say all about health and well being but they do worry about stress they put on people financially if personal circumstances change no flexibility at all
App is great but not economical and you must serve the full agreed program before cancelling dreadful once joined
App is good member support from other members is good rest is a charge to use their app which you could get elsewhere online would not use again not economical
September 2nd 2019 Update: app is great, if you like being kept on hold this is the programme for you (minimum 3 months before cancel) !
1 star for the app
hold weight on phone is over 30 mins at a time
appears they want your money, but never want you to contact them or cancel
minimum contract wait times to cancel (they are strictly imposed even for financial diffiiculty)
when you do reach someone they are lovely, shame they dont employ more staff on the phones (staff not to blame)
Very expensive for what it is
I signed up for 3 months, Studio and Online membership-the program is fine, easy to follow and the app works well, but I didn’t enjoy the meetings at all-the group leader made it into a big sales pitch, trying to get us to buy cook books, magazines and food for 30 minutes, and quite dismissive-it felt like she was only interested in making her sales target, not connecting with her members and encouraging them in their weight loss.
I spoke with head office a couple of times about direct debits and then cancelling my membership and on both occasi...
Terrible app, you are wasting your money
If you are thinking of purchasing the weight watcher app save your money
It’s so bad, honestly you can download free calorie counting app that will do a better job
I have reached out to them to cancel but didn’t reply to my emails and when I called them they refuse to stop my membership and will charge me for the 3 month so $90 down the drain
I can’t see this app surviving this trial period
My husband and I bought two frozen Weight Watchers from the Supermarket we do not need Weight Watchers but just wanted to try them.
A waste of money the Mustard Steak and vegetables had a fair size piece of steak smothered in mustard Sauce however the small pieces of potato and carrot and peas heated up unevenly. Potatos and small pieces of carrot hard and the peas overcooked so they lost their colour and shriveled up. If someone needed WW food then they would have been left hungry. A waste of money and no nutrition.
Very Bad app
I downloaded the app for a 'Free Trial" but somehow I still got billed $37. When I contacted WW they said I could only cancel it through iTunes. I had to google how to do it and waste my time. WW have lost their way and do not treat potential customers well at all. I would not recommend WW.
Cancelled Membership - still taking money
Despite my membership being cancelled, they are continuing to debit my account. Reading their refund information, to get my money back, I have to wait up to 21 days - IF they approve it. This is despite my membership being CANCELLED some time back.
Not good enough.
Classic Menu range. Very nice frozen meals for a tiny price.
Weight Watchers frozen meals (in the blue box) are the nicest frozen meals I've had in a long time. In fact, I don't buy any other brand of frozen meals anymore. Just these ones. The box is nice & small, & easily fits into the freezer. The meals are very filling, & I don't need anything else to eat afterwards.
I've tried all the meals in the range, & my favourites are Creamy Tuna Bake, Chicken & Mushroom Fettuccine, Chicken & Vegetable Risotto.
However, I have to say, I don't like the Beef Hot Pot, the Beef Cottage Pie, or the Pumpkin & Rico...tta Canelloni. These most definitely weren't my favourites & won't be going on my shopping list again. The Beef Hot Pot was particularly ghastly - a big blob of potato & something liquidy surrounding it that resembled gravy! hahaha. The potato got stuck in my throat each time I tried to swallow. Had to get it down with copious amounts of water! Ugh! The Beef Cottage Pie didn't sit well on my stomach afterwards, & for the whole nite I felt bilious. I went to bed with a bucket by the side of the bed! The Pumpkin & Ricotta Canelloni tasted ok, but very bland. I didn't find it enjoyable to eat at all. I buy mine from Woolworths, where they sell for $4 each. I think they are over $5 in Coles, so buy them from Woolies if you can. They are on special often - I've just bought 10 boxes for $2.90 each. I try to only have 2 of these each week. The other 5 nites of the week I prepare home-made meals. All in all, the 3 Weight Watchers frozen meals that I like are really nice & they contain wholesome & nutritious ingredients. They are very low in salt, sugar & fat, & we can all do with less of these "nasties" in our foods these days. Especially the salt! You just have to try them to see which ones you like the best.
Program worked until app stopped.
Beyond dissapointed. App that I paid for did not work. Manager didn't help at all, kept saying it was my phones problem. Ive a brand new phone that I took to a phone store to have app looked at. 100% nothing wrong with phone but faulty app. Ww refunded me...wait for it...$9
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Questions & Answers
How do I cancel my un-used membership, and get a refund???
If youre in contract you cant unless a medical reason, EG pregnancy.
Otherwise call up weight watchers 131 997
The only way would be to call them. They ignore all email support requests. Good luck, I hope it works for you.
Why does WW not track your meal if you have 10 points left for the day?
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