West Coast Removalists

These scumbags didn't turn up and didn't let us know they weren't coming. My wife called them but no answer and no return call, then finally got in touch for them to say someone was sick but they would definitely be there tomorrow first thing, again no communication and they didn't turn up. Finally we got Rubix Removals who turned up quickly and did a great job. Don't use these lying scumbags.

Don’t use - they have stopped answering phones and blocked their numbers and emails- suspect gone into receivership today ( 25th May)Charged double for job on Friday 22nd May now uncontactable.

This company is a scam. Charged me hundred of dollars more than was quoted, Refusing to provide me with an invoice and have hung up on me multiple times when I have tried to get a resolution. Do not use this company

'AVOID AT ALL COSTS' !! These scumbags are nothing but thieves !! Booked a 10.5ton truck, confirmed a few days prior and then turns up in a 3ton truck to move a 4+ bedroom house ?? Two boys who are fresh out of school and have no friggin idea on… Read more

what to do, totally hopeless !! Had to stand there and direct them how to load their truck and even then they only loaded 1/2 a load !! Finally arrived and refused to unload until the bill was paid and charged me $3000 to move 90k's !! Came up with all these extra fees all of a sudden and as soon as the cash came in you can't get hold of anyone !! Nothing but a scam, doesn't matter what you book as they send their small truck because they know they have you by the balls !! Asked if they could make multiple trips to make up for the mix up in regards to the truck require, not a chance you slimy pr*ck !! Will take this further that's for sure in hope that 'karma' pays a visit sooner than later !!

Do NOT Use - Issue with Consumer Affairs I wish I had time to read these reviews before engaging the service of West Coast Removalists. In short lack of transparency when booking the job for a Saturday, was not made aware of 4 hour minimum even… Read more

though I stated the job would only take 2 hours. Was asked at the end of the job if I knew they charged a 4 hour minimum, when I was disputing this with the manager on the phone he threatened to put my goods into an expensive storage facility if I did not pay up. We agreed to a 3 hour charge which he said I should be grateful for since I didn't read the terms and conditions. He was extremely rude, speaking over me and then followed up with an abusive email calling me a 'Karen' on several occasions. I have written asking for a partial refund, apology and update to their confirmation bookings so it is more transparent. If this does not happen within a week, I am engaging consumer affairs to act on my behalf as I would hate for anyone else to go through what I have.

Worst experience of a company - do not use! Locked in the booking and they sent a confirmation email 48 hours before, didn’t turn up. No contact and did not answer calls or emails. Left us in an awful situation and too late to make alternative… Read more

arrangements.

I do not know how such cowboys can claim to run a reputable business. The testaments on the website are clearly fake.

I hope nobody else goes through what we did because of this company.

I believe this same company is operating under the name "WA Removalists" - https://www.waremovalists.com.au. I have spoken to the hire company they rent the trucks from who have advised they operate under this business name and based on the other comments which sound very similar to our experience i am confident it is the same company. WA… Read more

Removalists - Also going by West Coast Removalists We engaged this business based on their quoted half-hourly rates and specifically requested a large truck, which was advertised at $104 per half hour plus crew due to the size of the move. Instead, a much smaller rental truck was provided due to their usual truck allegedly being unavailable, which significantly increased the total move time to approximately 13 hours.

The final amount charged was $8,939, which was substantially higher than what the quoted rates would reasonably indicate. Even recalculating the move based on the advertised rate for a small truck over 13 hours does not come close to the total charged.

Despite repeated requests, we were not provided with a proper itemised invoice or clear breakdown of costs. Payment was also requested before the move had been fully completed, which placed unnecessary pressure on us during an already stressful situation.

We attempted to resolve the matter directly and professionally before escalating further. Based on our experience, I would strongly encourage others to obtain detailed written pricing, truck specifications, and itemised invoices upfront before proceeding.

Avoid West Coast Removalists. I was quoted $199 per hour for a move that took around 2.5 hours, yet was hit with a $1400 bill at the end with no clear explanation. When I questioned it, I was told the movers were subcontractors and couldn’t provide a breakdown, and to contact the office. The office then sent me back to the movers and said a… Read more

manager would call me, which never happened.

The movers then reduced the price to $1100 on the spot, which felt like pressure to just pay and move on without any proper explanation.

On top of that, the whole experience was incredibly stressful. The movers came across inexperienced and careless, which only added to the anxiety of the day. Moving is already stressful enough without feeling like your belongings aren’t being handled properly.

Based on the total, I was effectively charged for over 5 hours, including around 3 hours of “travel time.” I live only about 30 minutes from Perth city, so I have no idea where their depot supposedly is to justify that amount of travel. This was never disclosed upfront.

I followed up with a formal email and multiple follow ups requesting a full breakdown of the charges and clarification of how the time was calculated and received no response.

The lack of transparency, poor communication, added stress, and being charged far more than quoted is unacceptable. I strongly recommend going with a company that is upfront and accountable, because this experience was anything but.

They broke my t.v. charged me $4000 and i asked and asked and asked for receipt they will not provide me with one. They were disgusting when asking for my payment saying pay right now or my guys aren’t taking your stuff anywhere as if i wasn't going to pay taking out issues they have had with other customers out on me when i had no problem making… Read more

the payment you don't have to be so freaking rude about it. Wish i had of read reviews first. DON'T USE THIS COMPANY!

DISGRACEFUL- I wish I read these reviews before I booked. No show, kept saying they are on way, running late etc, 8 hours later they cancelled. Rescheduling only to not show and not communicate again. No accountability No apologies I think they change their number often

Quoted $189 hour. Estimated $800. 12pm start. Called at 6.30am and told $1700, now have to pay for truck to travel. Never advised. Left high and dry on day of move. Then received this abusive email and $400 bill for late cancellation. $415.80 AUD Due 28/02/2026 Invoice Number #: INV992 What are you crying about here Ceri? Your invoice is cheap as chips - everything ok mate? DISGUSTING.

They are not who they say they are. Truck broke down during the onboarding of our stuff and we had to jump start it twice for them during the day. Then we were charged without being able to see the final amount and were charged almost twice the amount quoted. They have scammed us out of more than a thousand dollars. Receipt was from another Removalist based in Queensland. Do not use them. Show details

If I could give them zero I would. I booked on the 11/02/2026 and had to cancel on the 12/02/2026 for a removal on the 13/02/2026. Even though it was less than 48 hours that I book for the move, because I did not cancel prior to 48 hours, I was still charged a $426 late fee. When I questioned it, I was called a [Content Removed] and the one on the… Read more

phone [can not say his name] said aggresively, that he has my address and would come down and punch me fair in the eyes. This is what you will be dealing with. FORGET THEM COMPLETELY.

Do not waste your time. If I could do 0 stars I would. I repeat, do not do hire this company under any circumstance. You’d be better of hiring a one armed senior to move your house. Their website is a facade for good work they cannot deliver on. 1. Said their big truck broke down, turned up in a small budget hire truck that was completely… Read more

inadequate. No communication prior to arrival and expected the same price.

2. Never mentioned or stated on their booking confirmation that they would be charging full price from their workshop in perth to southern suburbs for travel. Locked my furniture in their hire truck demanding payment for a job they had not finished.

3. Their service is outsourced to subcontractors who have no experience in removal works. They simply hire cheap labour and charge top dollar for the most disgraceful work ive ever encountered.

4. Broken and scratched belongings, no accountability at all. Brand new walls scratched and chipped every room they entered.

This company needs to be prosecuted by department of affairs and be treated like the scammers they are.

Every dog gets their day!

ABSOLUTELY DISGUSTING! Cannot believe i didnt read these reviews before booking. THEY JUST DID NOT TURN UP! Been sat waiting around for hours! Called the office twice and the same rude bloke answered, did not care what so ever! Couldnt care less! Actually shocked. DONT EVEN BOTHER.

Absolute disgrace rip off and left stuff behind won’t go back to pick it up just swore at my wife on the phone piece of trash [Name Removed] is his name don’t use them

We had to move at short notice and this mob were the only ones available. I wish I had read these reviews first, everything written on this page is true. Without going into detail, it was a stressful and unnecessarily slow exercise and they didn't come back to finish the job. Which was the only good thing.

This is a franchise and the removalists had no experience in moving furniture. they took forever and a day to move the small amount of furniture I had and badly damaged my elliptical trainer by lifting it by the screen (completely cracked and was hanging by wires). they also damaged my glass chest of drawers which I didn't see until a couple of… Read more

weeks later. a bunch of cowboys - you couldn't pay me to use them again! would give MINUS 5 stars if I could. I forgot to mention that they insisted on me paying full amount when they had completed, and they would "arrange" for someone to fix my trainer. I held off paying immediately and told them I would pay the next day when I got a quote to fix the trainer. I was still getting phone calls from them at 10.45pm that night. (I turned my phone off eventually). they did get paid the next day, once I had ascertained how much the trainer was going to cost to fix. I reiterate - DO NOT USE THIS COMPANY - they are horrific to deal with, are totally unprofessional, and charge like wounded bulls!

DO NOT USE THESE GUYS! I wish I had have seen these reviews before hand. It took them 4 hours to pack a 2 bedroom house I had even made it easy and put it all in the garage for them and in the end they had wasted room in the truck and couldn’t fit it all. I had to make a choice and get them to pull stuff out to put the fridge and washing machine… Read more

in and today I need to hire a trailer and get the rest myself.

From the get go the removalists were hard to deal with, slow and extremely lazy. For context the last guys I used had it all packed in the truck in under an hour and that was from a second story apartment with the same furniture. Once we arrived at the new house it ended up in a stand off demanding payment before unloading and I had to quite literally argue with them just to at least get the big stuff I can’t move myself inside the house. I was told on the phone they would put my stuff anywhere I wanted. They complained and argued with each item I wanted inside. They took so long they had to cancel the next job because it was too late.

They’re clumsy and rough as well. They dropped my washing machine off trolley and they hit my tv with something and now has a scratch on the screen

AVOID THESE GUYS AT ALL COST! You’d be better off doing it yourself

Extortion and unprofessionalism. They were 2 hours late. 2 guys with no former removalist experience. [Name Removed], the manager was unaccountable for that - and rude. Overcharged and threatened to take my belongings away. After getting the police involved, he offered a generous discount of 10%. But they left my belongings in front of the lift of my new property. Please do some research and don't go with this company!

Beyond lacking in communication, and professionalism. Organised a move for today late last week, for two pick ups and one drop, had confirmation email which stated time and day not which address to pick up from first. Responded to email asking this, no reply, called twice this morning, second call was answered and I was told it would be first… Read more

address listed. I went here for the scheduled time. 36 minutes into said time I receive a text to tell me to check my email, I did this and 2 mins prior to receiving the text I’d received an email stating there was an injury on one of the guys on the first job and now he has to go to hospital and although they tried to get someone else they would be unable to do today. They could however rebook me tomorrow afternoon, but couldn’t do first thing as had others that couldn’t be moved. Injuries happen, I get that but if it was on first job then I should have been informed before scheduled time not 34 minutes into it. I’ve got someone else coming, do not go with these people. I wish I’d read the reviews prior.

Absolutely terrible business, do not use them!!! Canceled on us 20 mins AFTER they were meant to arrive and were extremely rude and unprofessional over email, refused to talk over the phone. Idk how they get any business??

Absolutely useless, rude, arrogant... Cancelled 4 hour before pick-up time by email, so I called and the clown on the phone said he knew nothing about it. This was booked 1½ months prior, very unprofessional. I have nothing else to say without swearing, a lot... Don't waste your time!!!

This was worst the experience, I booked a large truck to move a 4 bedroom plus living, dining and office, it was supposed to come between 7-8 am at 8:15 they had not arrived so I called the office and was sent an email saying the truck had broken down and it was coming at 1, when they finally came a very rude man, Jayden, said he had the medium… Read more

size truck and could not fit all of the furniture and he could not pull the beds apart. He only packed 3 mattresses, packed boxes and a small fridge. He said he would go back on Sunday and get the rest and I would have to pay Sunday rates. When he arrived on Sunday, he still did not bring the beds, dining table, office and a wardrobe and said it could not fit in the truck. I said I was not going to pay and I would call the office to sort it out with them and he threatened to take back all of the furniture. So I paid. I also saw the other man that was with him, take a bottle of wine and hide it in the truck, I told Jayden and he left $20 for it which I didn’t want to take. I now have to hire another removalist to bring the rest of my furniture. And had to pay for twice and still did not get all of my furniture.

Rude morons these muppets. Asked for a quote and I needed to clarify the costs and their lengthy detailed email. I needed clarifying as I like to clear figures and budgets up in total. The reply back about it was sarcastic and not helpful, sitting on a high throne of I should figure it out myself. I ended up replying and saying thankyou I’ll pass. Response to that was @you can move your crap yourself then”. Freaking states of these fools.

Like others, I wish I'd seen these reviews after I was sucked in by prompt and courteous communication when I asked for a quote and booked them in. West Coast Removalists was booked for 12 pm on 3/4/25. They said they'd call 30 mins before arrival, so at 12.15 I called to check how far away they might be. Y'know, so I could either do other things… Read more

or be ready for them. The guy I spoke to said he'd check with the logistics manager and call me back. Nothing.

At 12.45 I called again and left a voicemail. At 12.55 I tried again and was again sent to voicemail. At 1.05 pm, the first guy called me again sounded frustrated that I should have had a call and said he'd chase it up. At 1.15, I got a text message to say the guys were running late as they were tied up on another job. They also asked me to text for updates as the office wouldn't know where they were up to. I messaged back to ask if that meant they were an hour away or it would be late afternoon. A message back simply said 'later this afternoon'.

At 2 30 I messaged asking for an update. Nothing.

At 3.30 I again messaged for an update and to see if they were even going to arrive that day. Nothing.

At 4 pm I range other removalists.

At 4.15 pm I again messaged the number to say I've booked someone else and not to bother. ONE MINUTE LATER I got a response saying 'OK, no worries'.

I sent an email to the address used when booking and had zero response.

This is literally the worst removalist I have ever dealt with, and they didn't even do the actual removal. Avoid at all costs.

Absolutely do NOT go with this company . Rude, unprofessional, turned up 3-4 hours late as ‘apparently someone called in sick’ . Damaged my fridge . Accusing me of lying . Sending pics of my fridge supposedly already damaged but that photo was taken after my move after they had already damaged it. I have proof of this. They take forever to get back to you. AVOID.

There should be a zero star cause even 1 star is too much for this company. I wish I had read the reviews before booking this company. By far the worst and most unprofessional company I have ever dealt with. Firstly like every other review her they left us stranded on move day and didn’t show up. Couldn’t get a hold of anyone and once I did I got… Read more

nothing but lies. So they came the next morning in a truck that was faulty, the hydraulic tailgate wasn’t working so they had a massive ramp instead which made things a lot slower. The two guys that showed up were tiny like not even 60kgs and couldn’t lift pretty much anything so my two sons had to do most of the heavy lifting. Once loading the truck (so slowly mind you) they didn’t account for the massive ramp they needed to stow away and spent another 45mins reorganising so it could go in. Once we got to the other end they were just so bad unloading the truck and on the last item to unpack they dropped my stone table on the ground and put a massive chip In it which they didn’t even seem to care about. They they put me onto the manager to pay my bill and tried to charge me nearly $1200 I was dumbfounded, in their email they said no hidden fees but when talking to the manager oh there was like travel time on top of the hourly rate. Seriously avoid this company as much as you can you will like everyone else here be truly regretful using this company. Absolute [Content Removed]….

Would not recommend. Large 4 bedroom office theatre with 15 boxes of craft stuff. They knew it was a big job 2 loads truck full asked for extra large truck, truck was large but I wouldn’t say extra large, and I’ve seen better looking trucks . Booked for 9.30 am arrived 5 hours late first it was a repair wheel problem then they go to Mandurah… Read more

instead of Mandogalup What the. So all in all they unloaded the last load at 1.30 AM. What a day. I msg the next day to say I was unhappy, I was told he has had his Cole’s groceries delivered late wtf

Stay clear of this company. Sent a faulty truck and spent 90 mins trying to fix it. Then promised to send another set of movers and truck to move my remaining items including fridge. Never turned up after resulting in me losing my frozen food items. Took all money and then suggest me to use gumtree. Could have done that in first place. Unprofessional.