Westinghouse 528L Bottom Mount WBE5300SC (Stainless Steel)
VerifiedMPNs: 810420, WBE5300SA, WBE5300SAL and 10 more50 reviews
Was a good fridge but has suffered multiple failure at barely 3.5 years old. Will cost approx. $830 to fix. [Name Removed] @ Electrolux customer care call centre in The Phillipines just said sorry sir its out of warranty. Not interested in helping. Unfortunate experience as our last westinghouse fridge lasted 16 years. Show details
Love this fridge – Our fridge died so it was time to research and find something new. The last 2 fridges we had were french door types and both had issues with the doors over the time we had them, so I wanted to go simpler. Husband wanted freezer on the bottom, so we checked a few, but this one hit all the targets. The fridge itself has plenty of room for all foods… Read more
and bottles. and it's nice having a large wide space for the times you have to store a big birthday cake. Great space in the freezer section too, and the ice cube tray and storage box is a great addition. Only downside is to open the freezer drawer, you need to have the door fully open. Not a deal breaker for us, but just noting for others. Overall a great fridge for our family of 5.
Worst fridge - would not recommend - lots of faults – 2-3 years after purchase, this fridge stopped cooling and I had to manually defrost the freezer every 1-3 days as it would just ice up and stop working. Seeing it was only just out of warranty we still went through westinghouse/electrolux service technicians in the hope they would do the right thing. Took 1 week to get a technician out, and the… Read more
technician was nice, but rather than diagnose the actual issue, he just replaced the most common fault (the thermostat) which we were charged full parts and service for despite it only just being out of warranty, and still well within the expected lifespan of a $1500 fridge. This didn't work, so we then had to wait another week for the technician again who then said there was an issue with this model and a service bulletin and carried out the service. Again a couple of days later it iced up and stopped cooling. We again called electrolux and they said they would have to order a part in (the control board) which took another couple of weeks (we were without a working fridge for 1-2 months). When this was eventually replaced the fridge worked, but had to deal with some rather rude customer service when I said I didn't think it was fair that we should be paying for parts and labour to replace things that weren't actually broken, and that something like the control board should be expected to last more than 2.5 years. Now, less than 2 years later and a very similar problem has started. Fridge is not cooling, and incessantly beeps. Dreading having to go through the entire process again. Seriously regret ever purchasing a westinghouse fridge and having to deal with attempted repairs. A fridge should last more than a couple of years, and so should expensive repairs.
Update: Was contacted by Electrolux/Westinghouse who advised that they would cover the cost of parts if I paid the $155 call out fee, so figured it was worth a shot. Worst decision ever and was just more money and a ridiculous amount of my time thrown down the drain of a poor quality appliance. Despite giving the model number and details multiple times and describing the problem the technician turned up but did not have the likely required spare parts (thought it was a control board issue) - the Technician seemed like a nice person to be fair though, so suspect the issue is more to do with internal communication. Waited several more weeks for the part to arrive, then the technician came out and replaced it, but made no difference. Technician figured the new part was faulty, so ordered another control board. Waited a few more weeks, but then I was never advised of when the technician was coming again, so did not happen to be home when they turned up. Called Electrolux and had to wait another 2-3 weeks for an appointment. Technician again replaced the control board, still nothing worked. Rather than accepting that maybe the control board was never the issue to start with and investigating further (after going through 3 control boards) they decided it was too hard, charged me the call out fee and left me with a broken fridge, $155 poorer, having to stay home 4 or 5 times to attend to the appointments, and wasting 2-3 months to no avail. Electrolux' next alternative was to offer me the option of paying hundreds more for them to investigate further, or letting me buy a new product which when factoring in the compulsory delivery fee was not much cheaper than going to my local store and buying (and based on my experience would not want to buy any more Electrolux/Westinghouse products, or have them attempt repairs). Overall Electrolux do not seem to have the processes or willingness to understand problems with their own products, and wasted a significant amount of my time and money so very disappointed.
In-depth reviews
Worst purchase of my life – Poor quality fridges. Never ever will buy Westinghouse or Electrolux items. I bought one Westinghouse fridge from Binglee on 12/10/2016. This morning I was cleaning my fridge and noticed small cracks developing inside the fridge compartment where door closes. Its all over on left hand side of fridge inner body and also on where door seal goes … Read more
Its not one or two there are multiple cracks which are developing inside my fridge body. This fridge is only 3.5 years old and already have problems. There is no issues in working but cracks which are developing inside white material is not acceptable. I paid so much to get this fridge but poor quality material used by Westinghouse. I called customer care center and Jade advised me that for technician to come and have a look its going to cost me. I asked her why I should be paying as there is nothing wrong with working of fridge its only due to poor materials used. So then she advised me better I send photographs but no outcome yet.
I also purchased extended warranty for this fridge and called them they said it’s a manufacturing issues and Westinghouse needs to sort this as its manufacturing problem.
Hi Krishan, Zaida from Electrolux here. We are sorry… Read more
Very happy with this refrigerator – This is a larger fridge than our previous model and we're now very happy with the amount of storage space inside the fridge. The layout is well thought out, with adjustable-height shelving and modular removable shelving for the inside of the door. The freezer draws slide out smoothly and easily. The indoor light casts a good even light over the… Read more
whole interior of the fridge.
Temperature seems to be maintained well, and seems to be even from top to bottom, with the temperature a couple of degrees warmer for items stored in the door shelving, as I would expect.
The compressor noise is relatively quiet compared to our previous fridge.
Suction on the door is quite strong. This is not a problem for normal use, but if you've just closed the door and immediately want to open it, it can require quite a bit of effort to get the door open.
Now that Westinghouse fridges are no longer being manufactured in Orange, New South Wales, but are now manufactured in Thailand, I am hoping that this will not affect longevity.
In summary, I am very pleased with this purchase.
Too noisy – Have had this fridge for two weeks after replacing our old fridge when renovating our kitchen. The configuration works well for our needs but we are bothered by the noise. The compressor makes a pulsating/whooshing sound whenever it is running. Way to loud for a new modern fridge. Penetrates our whole kitchen/meals/living area. Relentless.… Read more · 1
Unfortunately you don't get to hear a fridge running when in the showroom. Maybe new fridges should be issued a decibel rating!! Will take up with the manufacturer but am concerned about whether they will do anything about it. Would not have purchased one of these fridges if I knew what it would sound like. PS: To their credit, Electrolux (parent company) sent a technician out to have a look at the fridge. He said that he could understand our concern but the sound level was within the acceptable range. I believe the pulsating sound is the worst aspect - but we will have to learn to live with it.
Eight years later: We have now had the fridge for eight years since the original review. The noise abated over time and the fridge has been excellent for our purposes. It has been trouble free and we really like the layout. So I have now changed the rating from one star to four stars.
Positive reviews
Beautiful fridge, just the right size – Firstly I like the size of this fridge, it isn't too deep for my little short arms to get to the back of the fridge to wipe down. I like the spill free shelf design, if anything leeks it doesn't spread to the other lower shelves. I love the wine shelf, I use it for bottles of water, so much more convenient to get a bottle out and you can see how… Read more
many you have at a glance. I don't like the height of the medicine keeper you can't fit a large bottle kiddies Panadol or Nurofen in the keeper. I like the vegetable draw and all the draws of the freezer, so much better than wire baskets. No wire baskets for food to wrap around making it impossible to remove without defrosting. Easy to clean inside and out and a very good looking fridge.
Perfect and comfortable to use – hugh space, good cooling, available in different range options. it uses less electric bills, It has lot of space available, and good storage system. Easy to open and close. The best I like is it have variety of compartments with different size and facility also it have separate box compartments for vegetables and double door. Freeze box is lower side, so you dont have to bend frequently unless needed. Show details
Good – I love this fridge. Was given the option of ordering it opening either side which was perfect for my kitchen as we needed one that was opposite to what most come. Great amount of space and a good layout. it's the perfect size for my family and I don't think I'm going to need another one until it breaks which I'm hoping to be a very long time from now. I would buy this again and recommend to others. Show details
Negative reviews
Rattling Noise – Terrible fridge that has the most annoying rattling sound constantly coming out of it. It drives me mad. Electrolux sent out a repair man to fix it, but he didn't. We asked for them to send another person out and they said we'd have pay for it. Not acceptable. I really need this fridge out of the house now. I regret not purchasing another Fisher & Paykel which was quiet and faultless for 15 years. Don't buy one. Show details
Hi Andy Linda from Electrolux here. We are sorry to… Read more
Loud buzzing noise – We’ve had our fridge for two days, it’s brand new and 10x louder than the 20 year old fridge that was here before. It has such a loud buzzing and vibrating noise!
Hi Benjamin B. Zaida from Electrolux here. We are… Read more
I should have read the reviews first!! – Avoid avoid avoid. Bought this fridge at the end 2019 and by April it had broken down. Was issued a loan fridge and waited a further 2 months for a replacement to become available. When we had enough of waiting we were told by Electrolux that we were not eligible for a refund. After reading up on my consumer rights and calling them again, my right… Read more
to a refund was not refused.
Note - fridge was purchased at Harvey Norman and their customer service was abysmal.
Recent reviews
Stay away – We purchased this fridge in early March, 3 weeks later the compressor broke. Electrolux replaced with a loan fridge and we received a replacement in mid April. That is now also broken, compressor again. Going to another brand Show details
Hi Iwantmyhouse Linda from Electrolux here. We… Read more (+1 reply)
Find out how Westinghouse 528L Bottom Mount WBE5300SC (Stainless Steel) compares to other Bottom Mount Fridges / Refrigerators
Know better, choose better.
Don't Buy!! – This is the loudest fridge I've ever owned. I purchased it in november 19 and it progressively got louder and louder to the point it would wake my kids during the night (I've got video proof) our local betta team have been great and got the repair guy out immediately but due to Covid-19 we are still waiting for parts to hopefully fix this noisy… Read more
fridge. Also the shelves are incredibly flimsy. We are a family of 4 (2a 2k) and after a weekly shop ll shelves bend so you can't get stuff in and out unless you unpack the shelf above. Westinghouse customer service said "you must buy too much fresh fruit and veg and perhaps need to shop 2 times a week" What???
Brokedown after few months – I bought this fridge less than five months ago and it has already breakdown. The freezer has stopped cooling. I have lost all my food!! In all my life of owning fridges, this has never happened before! I have contact customer support and asked them to send someone as an emergency issue but nobody contacts me yet !! Show details
Hi Behrooz, Denise from Electrolux here. We are… Read more
DO NOT BUY- TERRIBLE ITEM – Bought this fridge from Appliances Online, had it delivered and then installed it. It worked for a total of one day, yes you read correctly, one whole day. Everything was cold and nice for that one day and then literally everything went off. The next day the fridge and the freezer completely stopped working and I have been buying bags of ice every… Read more
single day to get through. I put a bag of ice in the freezer drawer thinking I could use that as a makeshift esky until the new one arrives however no such luck, the freezer drawers have vent holes in them so water leaked out everywhere once the ice melted. I lost over $100 in shopping that spoiled and at least $100 in ice and Westinghouse customer service have been absolutely horrendous to deal with. I will never buy another Westinghouse fridge ever again.
Hi Georgina, Denise from Electrolux here. We are… Read more (+1 reply)
Fridge that doesn't cool is not cool – This fridge is a complete let down, no wonder it has been discontinued. The only positive is that it looks good and is easy to open and close (hence the one star). Just after coming out of factory warranty the fan breaks and breaks again less than 12 months later due to an over frosting problem. Lost complete confidence in this product and in… Read more
Westinghouse/Electrolux company with its super slow service (having to wait over a week for a technician) and their customer care zero care factor, (not the technician he was really nice) Do yourself a huge favour and don't waste your time and hard earned $$$ with Westinghouse or Electrolux products. They DO NOT make products like they used to. I for sure will not be purchasing anything from them again.
NOT Frost Free - needs monthly defrosting – We need to defrost the freezer every month or two. The ice builds up to the point the vents get blocked and the tops of shelves have a line of thick ice on them. We had a repairman from Westinghouse come out and he told us the ice build-up was because we had extra ice trays in the freezer. The freezer drawers are also not designed to be removed.… Read more
This makes defrosting and cleaning very difficult. The top drawer's clip is now broken after we have removed it twice (using the technique demonstrated to us by the technician.)
The original fridge they delivered also lacked gas so they had to replace the whole unit as it never cooled.
Overall, very unimpressed - would not buy a Westinghouse again.
WBE 5360SA - perfect fridge – Great fridge, has plenty of space. Has great functional racking which can be moved where required. Chilled water is great along with the auto ice maker .. Ice bucket holds a far amount of ice for parties. Good options for vegetables with humidity adjuster and divider. Freezer is great holds a far amount .. would highly recommend this fridge Show details
Door Handle - Peeling – I have had this fridge for less than 12 months. Seems to work OK but the door handles which I thought were stainless steel are not, they are painted - this paint is peeling off and looks awful. I have sent emails to the people I purchased it from and customer care at electrolux and still no response at all! Must say I am not at all impressed with their customer service - Very disappointing! Show details
WORKS OK BUT LACKING IN SOME AREAS – Not overly impressed with this fridge ! We decided to buy the top mounted fridge, so the freezer is at the bottom. The crisper drawer is just not deep enough so putting bulkier items like cauliflower or broccoli is a bit of a struggle. The freezer part is ok but the drawers tend to restrict what you can put in there too. And I seem to struggle… Read more
putting any taller containers in the fridge. The door handles initially kept falling off, thats been addressed and now seems ok. It operates well and seems to cool well in all areas, it is quiet and looks good. I probably wouldn't buy it again though, I regret not spending a couple of hundred dollars more and getting the Fisher and Paykel.
Perfect size fridge – Quiet fridge Racks come out for easy cleaning. Temperature control for both fridge and freezer it really easy to use. Ice box is a little small but average compared to others. Comes with a wine or soft drink rake, cheese and or butter box. You can change the lay out. Which is very usefull. I recommend this fridge for family of 4, even 5 Show details
Find out how Westinghouse 528L Bottom Mount WBE5300SC (Stainless Steel) compares to other Bottom Mount Fridges / Refrigerators
Know better, choose better.
Whistling fridge – This fridge has a great layout, maintains temperature well and keeps veggies very well in the crisper. The only unfortunate thing is, that it whistles at you when the compressor switches on which become very annoying when it's quiet. The first fridge got replaced with the same model and the second one id the same. I would never buy a Westinghouse again as their customer service was very slow and painful as well. Show details
Hi Matt, Rumana from Electrolux here. If you wish… Read more
Excellent, no issues – Really great fridge, no issues since Jan 2015 buy. Freezer is a little small for us though. Easy to clean and wipe over. Comes with wine rack as well but you can take this off. Same with ice rack- don't have to use it eg: can take it out for winter and just use in warmer weather. Great product so far. Show details
Good quality happy with it – Had a Westinghouse fridge before which last many years without problems so we decided to upgrade but get another Westinghouse and so far very happy, good size inside, ideal and quality product, would have liked the price to be more reasonable but I guess you have to pay for quality. Overal happy would buy again Show details
Excellent Warranty Service – Reviewed this fridge in Nov 2017. Around March this year we moved the fridge during renovation work and found that the parquetry floor underneath was water damaged. We put a Tupperware container under it to catch the water as we could see where it was coming from. Emailed the warranty people and within a week two men came and looked and found it… Read more
was missing a small hose. The repair man ordered the part and came and fitted it within a few days. On both occasions they came at a time to suit us, and were prompt in their arrival. Excellent outcome and very welcome and reassuring. Thanks Westinghouse.
Be aware, this is a super noisy fridge – The Westinghouse brand had always been on my wishlist as I trusted this brand for quality until last week we finally upgraded our fridge and bought this model. This fridge is a joke! It made pulsating (pumping) noise constantly plus the fan noise. I can hear the noise in my bedroom even with the door closed. My husband is not sensitive to the… Read more
noise, but this pumping noise does annoy him a lot. I went online and saw how others feel, I found lots of same issues, and they claimed the technician told them the noise is in an acceptable range. Luckily the shop where we bought the fridge allows us to change to another brand. We can't wait to get rid of this fridge. Please do comprehensive research before you buy as not many shops allow you to return the fridge.
Brillsnt – Wow. My old fridge died and I had to get a new one. The sales lady was brilliant showing me the features and it has ended up being bigger than my last fridge. I like ve the freezer in the bottom and it is so easy to keep clean. Thank you Show details
Disappointed – looks great but have only had it for 10 months and it has already stopped working twice. The first time the fridge stopped working due to ice build up cause fan was failing. The second time the fridge and freezer stopped working and the fan had to be replaced. Disappointed as fridge looks great and is easy to clean. We had our last fridge for over 10 years and never once had a problem. Show details
Hi Jul, Rumana from Electrolux here. If the issue… Read more
Excellent Product – I have fallen in love with by Westinghouse bottom mount fridge.its a big relief for my back. It has excellent build quality and consume very less electricity. Maintains right temperature across all the shelved and corner.never experienced a frozen veggies unlike my old refrigerator.five stars for quality, build and power consumption. Show details
Good but made hummed loudly – It's a good fridge. It froze ice cream well compared to our old fridge. It hummed loudly after a few days but they came to fix it so that was good. The shelving design wasn't very room friendly. We have had no more issues with it yet and am happy with the fridge. Show details
This has good quality, we are very satisfied with it! – It can maintain a proper temperature to make vegetable and fruit fresh. Also it is pretty easy to clean. It is quiet. Another good point that it is vey flexible to move the internal frame according to your habit. Overall, it is a very good choice for home. Good quality,good price. Show details
Great product !!! – I am using this product for the last 3 years.....great product !!!! No issues !!! I will be buying another newer model soon, but I will stick with the same reliable brand !!!! My mates are also using the same product as I have recommended them, and I highly recommend this product to everyone if this suits their family needs. Show details
Poor Warranty, Waiting since August – We took delivery of our Westinghouse 530 back in August 2017, we found the doors to be damaged and reported it to the Good Guys Penrith. They put us onto Westinghouse and now in December and still waiting for the replacement doors!! In this time we received 2 phone calls and 1 SMS from Westinghouse. No contact from Good guys. Still waiting. Show details
Good Morning, Rumana from Electrolux here. If the… Read more (+1 reply)
Love the Extra space – We Love this fridge for size and Looks, Great organizing of space. However I do find the fan noise is often very noisy, so bad that I can hear it over the television. I don't know if this is normal or not as I see a number of similar comments Show details · 1
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Hi John Vivian from Electrolux here. We would… Read more