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Westinghouse 453L Bottom Mount WBE4500 (Integrated Handle)
WBE4500WC (White), WBE4500SC (Stainless Steel), WBE4500BC (Dark Stainless Steel)JD2Greater Melbourne (Outer), VIC
- 2 reviews
Awful product & terrible customer service!
In late March 2020, my Westinghouse fridge that I had owned for approx 25 years finally stopped working. On Friday 27th March I purchased a new Westinghouse fridge WBE45005B-L, this was delivered to our home on Sat 28th March.
After about 3 weeks, we noticed that the fridge was not working as effectively as when we first received it. We consulted the manual, tried to adjust temperatures, but to no avail.
Early on Friday 24th April we contacted Westinghouse/Electrolux who advised a technician could not come out until Mon 27th April, who when he...
Read more did come out advised that we would get a replacement fridge. He told me that someone should be in contact with me the next day to advise when my replacement fridge would arrive (as he emailed off the request whilst in our home on Monday afternoon). I did not receive any phone calls about my replacement fridge. On Wednesday 29th April, I rang the service number & was advised that a request for a replacement fridge had been placed.The staff member was not very forthcoming with information and I had to prise out of her the fact that there were not actually any fridges of that model in Australia & that I would have to wait until June for my replacement. I understood the delay was due to the Covid 19 pandemic, so I asked if it was possible to get another model fridge (given the unusual circumstances & I would be prepared to pay the difference if it was a more expensive model) but I was told “no - it had to be a like for like replacement”. I then asked if I could have a loan fridge, as we are a family of 5 & really need a fridge. I was told someone would call me back after 3 pm that day to arrange this. I did not receive a phone call back. On Thursday 30th April at 9am, I rang the service number again & was told the loan fridge would be organised by the Melb Office. The person I spoke to said they would email the Melb office & someone would call me later in the day. I did not receive a phone call back. On Friday 1st May I rang the service number again trying to chase up my promised loan fridge. Finally that afternoon, I was called back to advise a loan fridge would be delivered on Monday 4th May & they would also take the faulty fridge away. To be honest, I don’t remember why the replacement fridge didn’t get delivered on the Mon 4th May, as promised (some story that it didn’t make it on to the truck) Finally, after waiting over a week our loan fridge arrived on Tuesday 5th May! For some reason, the contractor could not get our faulty fridge down the stairs, so that had to remain in our kitchen & the loan fridge had to be put downstairs near our front door! Not ideal, but at least we had a working fridge - for the meantime.Purchased in March 2020.
3 comments
Hi Tania, It is resolved - I am receiving a store credit to purchase a new fridge (not a Westinghouse/Electrolux) & putting in an application for compensation for spoilage of food.
Hi Tania, Just to let you know I am still waiting to hear whether we will be compensated for spoilage of food. Submitted my claim two weeks ago & still have not heard anything back (and this is my 2nd...
Read more attempt to receive compensation, the first attempt was last year) & I did not receive any response at all- just another example of the atrocious after sales service I have received from your company! And why I have purchased another brand of fridge for my home - 3 chances Westinghouse - now you're out!!STEPH
- 5 reviews
- 1 like
- 453L Bottom Mount WBE4500SC (Stainless Steel)
- Verified purchase
Compressor Failed after 12 Months
Purchased in 26 Dec 2019 (brand new) as our 20 year old Westinghouse fridge (top mount) eventually gave out.
The new fridge worked great. Love the drawers and style especially how they easily glide.
Love the built it ice cube tray & container - absolutely genius!
The digital temperature panel allows you to set difference temperature for different zones.
The shelves are sturdy and so easy to clean! The entire fridge is easy to clean - including the exterior (which smudged a lot) but a quick wipe takes care of that.
However, on 23 Dec 2020 (after...
Purchased in December 2019 at Harvey Norman for $1,144.00.
Nick
- 2 reviews
- 453L Bottom Mount WBE4500SC (Stainless Steel)
- Verified purchase
Too little useful life
We bought this fridge as Westinghouse brand still has some connection to Australia and all the service and people involved (I know it is all globalised and Electrolux etc but still). Also it seemed of having OK quality and not too smelly plastic.
It worked fine for 4 years, somewhat noisy and sluggish to cool - we had more efficient fridges before - but still OK enough. Internals have good layout and lighting, but flimsy.
It stopped working properly about a month ago - does not freeze. Tried re-starting etc and ended up calling Westinghouse sup...
Find out how Westinghouse 453L Bottom Mount WBE4500 (Integrated Handle) compares to other Bottom Mount Fridges / Refrigerators
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The worst fridge in world!!! I have been thru 2 new fridges in 1month. It doesn’t stay cold and butter comes out melted
Dosent stay cold, food goes off.
New Fan died after a week.
!!! Not at all happy with it.
It is a nice looking fridge , and good size.
The drawers in freezer are crap... the come off the runners all the time
1 comment
ELECTROLUX ..Westinghouse
Hi Bob,
Tania from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse refrigerator. ...
MazzaSydney, NSW
- 2 reviews
- 1 like
A dud
Bought this fridge in January and the compressor went in September. Very noisy. Doors very hard to open.
My last Westinghouse fridge went for almost 30 years. Very disappointed with this.. Changed to a Samsung & so far it's good, not noisy like the Westinghouse.
Purchased in January 2020 at The Good Guys for $1,195.00.
KateGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 12 likes
I can't believe a modern fridge could be this noisy.
This fridge sounds like a motorbike revving up in the kitchen every half hour, around the clock, and once the revving settles down, the compressor can be heard from the other end of the house. It's no fun being woken at 3am by your fridge. I mean, my old LG fridge was 15 years old by the time it died and you would never even know it was running. How is it possible for a much newer model be so outstandingly bad?? As soon as I can afford to replace this fridge, I will, and you couldn't pay me to buy a Westinghouse now.
Purchased in June 2019 at The Good Guys.
1 comment
ELECTROLUX ..Westinghouse
Hi Kate,
Denise from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the fridge. ...
Bob41Southern and Hills, SA
- 13 reviews
- 5 likes
Nice Fridge, But
Quality Build and Well Set Out, Roller Draws in Freezer are Great. The But is its Noisy & Runs almost Continuesly, Hope it Lasts Forever though. Purchased from Harvey Norman Just two months ago
Purchased in August 2020 at Harvey Norman for $1,400.00.
2 comments
ELECTROLUX ..Westinghouse
Hi Bob,
Denise from Electrolux here.
We would appreciate the opportunity to discuss the concerns you have raised about the fridge. ...
Fan Replaced Today, Still Noisy
VanessaSydney, NSW
- 2 reviews
- 3 likes
High Pitch Noise
The fridge has a high pitch sound that is driving me insane. I have a constant ringing in my right ear now. I had the first one replaced because of the noise, but the replacement is just as bad. I have tried very hard to live with this, but I think I’ve reached my limit. It feels like it is messing with my hearing it’s that bad. Otherwise, I love the fridge.
Purchased in December 2019 at The Good Guys.
James3333Cleveland
- 2 reviews
- 3 likes
Epic Fail! Had the product 3 weeks and it's faulty.
Purchased this fridge 3 weeks ago and yesterday I closed the freezer door and the noise level went from a 1/10 noisy to an 8/10 noisy and the fridge keeps beeping even though the doors are closed. Have to sleep with all doors closed in the house to block the noise out. The fridge and freezer are not even 1/4 full. Now I have to go through the rigmarole of getting a brand new fridge fixed or replaced. Beyond disappointing.
Purchased in July 2020 at Harvey Norman for $1,200.00.
1 comment
ELECTROLUX ..Westinghouse
Hi James3333,
Zaida from Electrolux here.
We are sorry to hear you are experiencing problems with your WBE4500WB fridge....
Find out how Westinghouse 453L Bottom Mount WBE4500 (Integrated Handle) compares to other Bottom Mount Fridges / Refrigerators
Know better, choose better.
robPerth, WA
- 2 reviews
- 3 likes
this is a very nice fridge and so quiet and works well however failed after 6 weeks and no customer service.
quality control very poor fridge failed after 6 weeks. wrote to Westinghouse on numerous occasions lost all our food made numerous telephone calls two appointments made for service and no ne turned up no phone call and left waiting for 2 half days. over a week of emails then offered a store credit but no fridges of this type in Australia. Had purchased two fridges as a pigeon pair and request to replace both fridges with different model denied. so I will be left with two non matching fridges. Customer care is only a call centre operated from ca...
Read morell operators homes, and never get to speak with the same person twice. WA representative promised to send email for loss of food, never received and also promised a service fridge mechanic would attended but no show, no telephone call, no explanation. An extremely frustrating broken customer service call centre. The company does not take ownership of their products and hide behind call centre operators. I have lodged a consumer complaint. Their products may be ok my last two fridges lasted 20 years no problem but I have no faith in their products or service. I would reasonably expect a minimum of 10 years service out of a fridge as a minimum and would be exercising my consumer rights if this is not the case. Be careful your new purchase could end up your worst nightmare if the product fails. Westinghouse reference number 200506781Purchased in January 2020.
JaneGreater Melbourne (Metropolitan), VIC
High pitched noise
Nice fridge except for the high pitched whine noise it has. A bit like your ears are ringing! The freezer doesn’t seem to have as much space as my old 442 litre fridge. The door can also be a bit hard to open causing the whole fridge to move. I could put up with the lack of freezer space and the door but the noise is VERY annoying. I have read about other people complaining about the same thing.
Edit: A few weeks on and I’m sort of used to the noise. The crisper drawer feels a bit flimsy but it is a nice fridge. Our electricity consumption has definitely dropped. I think it’s very energy efficient.
Purchased in February 2020 at The Good Guys.
Katie KSydney, NSW
- 2 reviews
- 3 likes
4 days in and it’s hell
EDIT: The repairman came and couldn’t hear the noise but said to just get a refund and try a different brand, because all Westinghouse fridges would be the same. We are switching to an LG model that advertises a quiet inverter compressor!
When we first got the fridge - 4 days ago - it was great. It’s stylish, a good size, has removeable baskets for the door, freezer is nice and roomy and the lighting inside is great. A day in and I could hear a high-pitched buzzing noise (which is subjective because my dad, for example, can’t hear it). We have ...
Purchased in February 2020 at Winning Appliances WA, O'Connor for $988.00.
RichardGreater Melbourne (Outer), VIC
- 453L Bottom Mount WBE4500BC (Dark Stainless Steel)
- Verified purchase
Westinghouse Fridge WBE4500 BB
Bought the 453L bottom mount fridge and the fridge stopped working with in two months, called Westinghouse , Westinghouse sent the technician on the same day, technician concluded that the compressor was bust and recommended a replacement. Westinghouse unable to replace the fridge for more than a week. Disappointing. No compensation was offered for inconvenience.
1 comment
ELECTROLUX ..Westinghouse
Hi Richard
Tania from Electrolux here....
Read more We would appreciate the opportunity to discuss the concerns you have raised about the service for the Westinghouse refrigerator WBE4500BB. If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Tania Ticket Number 1269415 Thanks, TaniaKelley RPerth, WA
- 6 reviews
- 4 likes
- 453L Bottom Mount WBE4500WC (White)
- Verified purchase
Reliable Fridge - Design Improvements Needed
I'm certainly happy with this fridge, but I think some points could be improved.
The fridge compartment has a lot of space and its very flexible. You can move the internal shelves around, and the door shelves come in several parts that allow you to move them around to positions that suit you. You also have the option to adjust the division in the crisper drawer. The lockable compartment is a nice touch for medications that you wouldn't want kids to get into etc.
It's easy to set the temperatures and very user-friendly, and the lighting in th...
Purchased in June 2019 at RetraVision for $888.00.
Nicholas D.South East Queensland, QLD
- 6 reviews
- 453L Bottom Mount WBE4500WC (White)
- Verified purchase
Hasn't stopped yet
Had the fridge for 1 year so far and it has been a set and forget experience. Very low power usage compared to my older fridge of 7 yrs. Only gripe would be with the design of the freezer, with all the compartments and ice drawer it really reduces usable space.
Purchased in December 2018 at Betta Home Living for $1,199.00.
Find out how Westinghouse 453L Bottom Mount WBE4500 (Integrated Handle) compares to other Bottom Mount Fridges / Refrigerators
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Chris SSouth East Queensland, QLD
Not cooling in less than 3 years
Bought the fridge in March 2017 and up until a week age I was happy with the product and then it has lost the ability to cool anything. The fridge can now just do 14 degrees. Not good enough if you need 3-7 degrees for food and medicine.
Called the hotline and all they said was 'out of warranty', provided me with some phone numbers to give the service people a call to get it fixed at my expense.
The fridge is less than 3 years old, where is the customer care? Not sure if the brand / manufacture is proud of its product and performance as it seems I'm not the only one with cooling issues.
Purchased in March 2017 for $999.00.
1 comment
ELECTROLUX ..Westinghouse
Hi Chris,
Linda from Electrolux here....
Read more We would appreciate the opportunity to discuss the concerns you have raised about the fridge. If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Linda Ticket Number 1156715 Thanks,Review
- 4 reviews
- 453L Bottom Mount WBE4500SC (Stainless Steel)
- Verified purchase
Great fridge
This fridge has been excellent, love the bottom mount configuration with drawers. Looks stylish. Specialised fridge tupperware works better than the crisper drawers. If anything it is a bit small and it gets filled quickly, but there was only the space to put a small fridge in the kitchen. The door baskets help free up some space as they are spacious and the sides of the baskets are high enough that short items will not fall out when opening the drawer too fast.
Purchased in June 2019 at Bing Lee for $939.00.
FreshGal
- 4 reviews
- 1 like
- 453L Bottom Mount WBE4500SC (Stainless Steel)
- Verified purchase
Great fridge
I really like the fridge and it keeps food cold however my only bug bear is the layout. I feel like the space could be better utilised. Other than that it’s a great fridge!
Purchased in October 2018 at Appliances Online for $1,098.00.
MichelleSydney, NSW
- 5 reviews
- 1 like
- 453L Bottom Mount WBE4500WC (White)
- Verified purchase
Very reliable
Everything fits perfect. Good on electricity and very quiet. I like the fact the freezer is on the lower level. I will recommend this product to all my friends and family.
Purchased in June 2018 at The Good Guys for $798.00.
KaPerth, WA
- 12 reviews
- 7 likes
- 453L Bottom Mount WBE4500WC (White)
- Verified purchase
Huge and Shiny
Was going to buy a Haier fridge but after seeing the width will only allow 5mm on each sides, I decided to get this Westinghouse which will have 3cm on each sides (the space in my son's kitchen only 800mm width. And its has bottom freezer and a compact ice maker which my son love. I had many Westinghouse fridges before, so I better stick to one and have a very good discount before spending more than $3G at The Good Guys. It has simple front design, the ONLY drawback its come only on Right Hand opening so if your fridge cavity is on your left than taking eggs out to the cooking bench you have to close the door first but for its sleek and white design plus plenty of space inside I am ok with it.
Purchased in April 2019 at The Good Guys.
Questions & Answers
Tonyasked
How to remove bottom storage containers
2 answers
I have the same problem. What is the solution. On line manual is of no use.
There’s a clip on each slide about half way along when storage box is fully extended. You have to push the left hand side one down and lift the opposite one up at the same time while trying to pull on the box. Not easy and a bit tricky.
Colasked
My freezer had stopped freezing. Why ???
2 answers
ELECTROLUX ..Westinghouse
Hi Col,
Tania from Electrolux here.
We are sorry to hear you are experiencing problems with your Westinghouse refrigerator.
If you wish to discuss this further please feel free to contact me at customercare@electrolux.com.au attention Tania. Please be sure to list ticket number 1691787 in the subject line.
Thanks, Tania
Thanks for your reply Tania, fridge has been looked at by a registered service person awaiting appraisals
Ibelongasked
anyone find 3c is cold enough in summer, or 1/2 more? i can increase it by looks like 1/2 what temp do people keep there fridge at? thanks.
1 answer
I always use 3• and it is cold enough. Live on Gold Coast And have used that temp for 20 yrs
Details
Category | Bottom Mount Fridges / Refrigerators | Bottom Mount Fridges / Refrigerators | Bottom Mount Fridges / Refrigerators |
---|---|---|---|
Price (RRP) | $1,849.00 | $1,699.00 | $1,599.00 |
Dimensions | 1725 x 699 x 723 mm | 1725 x 699 x 723 mm | 1725 x 699 x 723 mm |
Energy Rating | 4.5 star(s) | 4.5 star(s) | 4.5 star(s) |
Household Size | 4-5 people | 4-5 people | 4-5 people |
Features | Door Alarm and Frost Free | Door Alarm and Frost Free | Door Alarm and Frost Free |
Colour / Finish | Dark Stainless Steel | Stainless Steel | White |
Handle Type | Recessed | Recessed | Recessed |
Smart Fridge | No | No | No |
Shelf Material | Glass | Glass | Glass |
Number of Shelves | 3 | 3 | 3 |
Number of Fruit & Vegetable Bins | 1 | 1 | 1 |
Door Hinge | Reversible Door Hinge and Right | Reversible Door Hinge and Right | Reversible Door Hinge and Right |
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) |
Capacity | |||
Total Capacity | 453 L | 453 L | 453 L |
Fridge Capacity | 311 L | 311 L | 311 L |
Freezer Capacity | 142 L | 142 L | 142 L |
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ELECTROLUX ..Westinghouse
Hi JD2,
Read moreWe would really like to try to assist you. Please be sure to list ticket 1783648 in the subject line. Thanks, TaniaTania from Electrolux here.
If the issue you have raised is still not resolved at this time, can you please email me your contact details at customercare@electrolux.com.au attention Tania? ...