Westnet NBN Satellite

do not sign up with them – sold house, tried to cancel, 2 months later still charging me Show details

Customer service crap – Our internet started dropping out end of 2020, problem has gotten increasingly worse since. After cyclone Seroja went through (12th of April 2021) we are reduced to resetting modem etc in order to get approximately 20min of internet before it drops out again. I have made multiple calls to Westnet support & so far they have not even been able to… Read more

change contact info correctly & internet is still down. I have wasted days waiting for & making calls to, & obliging them with their repetitive diagnostic test, all of which were fruitless. We are trying to run a business & are solely reliant on wifi due to lack of mbl coverage. Very very unhappy, & disgusted by the sheer lack of basic humanity.

Woeful – The satellite service has a data cap so small that ours ran out after only 16 days. We spent the rest of the month with no internet basically, because the dial up speed that it gets shaped to cannot cope with the modern internet. We are on the largest data plan...a paltry 60 gigs. The operators kept pointing out how generous the off peak allowance… Read more

is. If you want to change your lifestyle to a nocturnal one and live between 1.00am and 7.00am, then the satellite service is for you. You can't even buy extra data. We were told that we cannot go back on to ADSL. My local MP disagreed. I checked with Telstra and we can (and are) going back on to ADSL (with them). What's more it's cheaper than what we had with Westnet. The satellite plans are rubbish with ALL providers. It's the fault of the LNP, not the companies that are saddled with it. Two billion taxpayer dollars of space junk, just to make it look like the politicians know what they are doing. They will tell you that's it's better, because it's faster, but it's meaningless when you have to keep checking your usage every couple of days. It also means of course that you have to ration any streaming services such as Netflix. We have never run out of data before. Never!