Westnet Internet

Nightmare Company – This company is a nightmare to deal with. I went through absolute hell with my mobile service just to get it disconnected!!. Then when I tried to cancel my NBN I got a very rude reception from some guy who took it upon himself to interrogate me and was so condescending and rude. I have been with westnet about 20 years and that didn't even matter.… Read more

Every time you talk to someone it's overseas. I feel just sick at the way that guy treated me, I was polite but I could hear in his voice how irritated he was from the start. I will NEVER go with them EVER AGAIN. I totally DO NOT recommend this horrid company which sadly started out a dream service. Friendly, helpful and easy to deal with. Nope not anymore it's a SHAM!

A massive disappointment about the changes of a perfect performing company in Western Australia – First of all reading the reviews, most of them are bad with 1 star but IInet (Westnet , TPG) don't seem to care and keep continue doing the wrong things. I have a technical background and I am very computer savvy. I have been with Westnet since their beginnings because they were the best. Unfortunately it went downhill since the various takeovers… Read more

and name changes but I stuck with them out of loyalty I guess and also because most of my log-in pasworrds were created with my westnet email address. When NBN came into play, I paid the expensive rate (for those times) of $100 a month for a speed of 100MBps. The connection was FTTN and I was assured about the speed inspite of knowing there is no way to get that speed with the last 100 mtr with copper wire (distance to my house from the NBN node). After a year and many complaints about the speed, they finally accepted that the max speed was 50Mbps, partially refunded my money and lowered the monthy connection fee. In May 2024, I was offered by IInet the way of high speed internet was the 5G Wireless Broadband. I have to admit that the speed could indeed go up to 250-280Mbps. Unfortunately the line was very unstable and in most cases the speed was around 30-50Mbps if you were lucky. In my opinion this was due to capping and throttling. When we were advised that Westnet email was taken over by the messaging compagny and recently that email costs fees were introduced and after many phonecalls and complaints, I decided to change provider and opted for the FTTP where the optical fiber comes to the house. I have changed nothing to my internal network and cabling but my speed now is very stable at 100Mbps even in the so called " rush hours". The last offer I had from IINet was a direct FTTP connection since they sort of confessed that the 5G wireless broadband could have issues (their service helpdesk blaming their sales department). Even now after having left IInet a month ago, I am still getting reminders and invoices. Their staff is in most cases very unhelpfull and inefficient. Another important note is that since the email takeover to this messaging compagny, my spam has immensely increased!

Worst provider ever – Worst phone and internet provider ever. Customer service is terrible. Our grandmothers home phone was cut off even though we paid the bill on time. Do not go ahead with this provider. Show details

Perfect package for a limited user. A longtime Adam Internet user now with Westnet – So far so good! I was wary of the changeover but it was easy as. And when I phoned the support team to confirm what else was required - queries addressed. Show details

Generally reliable service – When we first signed up with Westnet we found the service really excellent - now it is less immediate and less reliable. Our connection is inconsistent at times. Our service drops in and out depending on the time of the day. We do experience drop outs at peak times which is very frustrating when we run our own business from home.  Show details

Don't Use TPG iiNet or Westnet for NBN what ever you do – I have been a client of Westnet for 20 yrs and more. As I was moving house early I needed my old internet NBN to remain conectéd an extra month after connecting my new home. I reminded the totally inexperience agent 3 times to not disconnect my old home until a certain date. WhY do they do. Disconnect my old and connect the new address leaving fire security cameras alarm off.

Nightmare with every encounter – My ADSL internet was going to be cancelled due to no longer being offered in my remote location from 14/03/2024, so I was proactive and cancelled the subscription on 5/02/2024 to be activated from 01/03/2024 (my billing period). I had no trust that this would occur and cancelled the card used for the direct debit. Sure, enough come 01/03/2024 txt… Read more

messages, emails hounding me that my account was over-due!!. Now been on the phone for 30 minutes still trying to sort this. Never again will I use Westnet. Nightmare with every contact.

WARNING DO NOT TOUCH THEM. WORST EVER – I CANT GIVE LOWER THAN A 1 STAR. IF I COULD SERIOUSLY THEY ARE LESS THAN A -1000 … nothing good to say about them. The worst ever service. Cost me lots of grief. DO NOT TOUCH THEM WARNING ⚠️ THE WORST INTERNET EVER. Show details

No No Westnet iinet – Settled problem with Westnet internet with Tele Ombudsman few months ago.Yet just received message from Westnet invoice 794806846..What is going on? Show details

Dismal customer service. Don’t bother with this company – After 23 years with Westnet/iiNet, I have left because of the terrible customer service. A company which once prided itself in its customer service has gone to the dogs. Since TPG bought Westnet/iiNet, things have gone to pieces - presumably this was TPG’s plan all along. Don’t go near TPG or its subsidiaries. Show details

complaint about a telephone staff member – Not only was I made to wait on the line for over 30 minutes before someone from Westnet answered me but I was answered by a female who refused to speak to me. She was chewing and eating something very crunchy and by the sound of the loudness she was eating directly into the phone she was using... she giggled a few times and then spoke in a… Read more

language I did not understand. I kept saying 'are you there', because there were extended silences on the call, but she ignored me. I gave her plenty of time to respond to me but she increased the volume of the sound of crunching on the line... it also sounded like she was scrunching up something that sounded like a potato chip package. In the end I hung up. This incident happened 1 January 2024 at approximately 1730hrs (Queensland time). I hope Westnet has got some way of tracking this extremely rude female down. It's bad enought customers are required to hold on to their calls for extended periods of time but to add to this the extreme ignorance from a staff member is disgraceful.

This fraudulent company needs to be kicked out of the COUNTRY – I tried to join iinet, however, they connected me to westnet, the service did not work at my premises. I have spent countless hours on hold waiting on the phone to speak to these people, They refused to understand English. I sent the box back to them a week after receiving it. That was in October 2023. Every day since i have received emails,… Read more

and text messages daily. I have blocked their number and reported as spam. Now i am getting phone calls from them, they will not stop. All of the messages, calls and emails have been forwarded to the Telecommunications Ombudsman and a report filed. They have been very sneaky attempting to take even more money from my account even though, the bank have changed my accounts twice. AND if you have your number on "don't show my id" they can see it is you calling them. I URGE ALL AUSTRALIANS to have nothing to do with this company and run a mile, they have all your information your full name, address, DOB etc and will impersonate you. ABSOLUTELY DISCUSTING FOR THIS TO GO ON IN AUSTRALIA.

Westnet internet – I cancelled Westnet in October 2023 as I moved house.I was charged for my last bill in Oct by direct debit.I just received an email for return of the modem or I will be charged.Rang them,cannot get through and reply to email got rejected. As Westnet still has my account and bank direct debit details, I am held to ransom.What can I do? Show details

Absolutely incompetent – Moved house. Organized internet to be connected one week ago. Still no connection. Many phone calls & waiting on line. Told many times that we would be rung back in 20 mins. Not one phone call. Always have to ring them & wait again. Would rate it 1/4 star if we could. Show details

Try another ISP – Been with them 20yrs plus...canceled mobile phone provider...canceled emails(without much notice)....broadband isp slowed...voip is continuous scammers...time to cancel them. Show details

Westnet internet service – Westnet is part of iinet.I have been with them for years.Recently I have downsized and moved.I cancelled my Westnet internet and today I received a phone call that as I have broken the contract,I have to pay a penalty of $250...Anyway thinking of joining iinet, think again.. Show details

Worst Customer Service Ever – I have been with Westnet for over 20 years and up until the TPG takeover were the best internet provider in Australia. Their start from humble beginnings to a giant player is amazing. However, these days, a company can only be judged on when something goes wrong. As I am write this review, I have been on hold for 1 hour and 15 minutes and still… Read more

have not got through. This has been a regular occurrence. I have had significant issues with emails with Westnet spam filtering counting business emails I receive daily as 'spam' and I just dont receive them at all. There has also been a significant increase in email issues over the last 2 years. I moved my NBN from Westnet to Optus and have had no issues. I am slowly moving all my emails to a new provider. What a joke Westnet has become.

Westnet a poor ghost of its past under TPG – So I have been with westnet for over 22 years and over the years it went from the best locally owned isp to what it is today and that is basically something TPG brought when it brought iiNet and kinda just forgot about it. Service became a lot worse after iiNet brought them out but was still ok. Then TPG brought out iiNet and wow talk about… Read more

bottom of the barrel company and total lack of service.

But like all bad things it gets worse all the time and now TPG have decided as an ISP they will no longer provide even a basic email service......Yeap kinda a move that makes you wonder are they an isp or a joke right? So that means after 22 years with the same email addresses and let's face it everything now is via the internet and email but hey lets force all users to use a 3rd party service that will not provide what the costs will be after a free period is over or you can try and remember 22 years of contacts that need to get changed to a new email address.

So all I can say is TPG you are a joke and bye bye. I hope you go out of business in the future.

No follow through – After ringing them 4 times over 6 weeks to request a new modem, because our internet seemed a bit slow and the modem is 8 years old, I still haven't received it! Every time I had to remind them I've been with them for 17 years, surely I could get it for free, and I got promises every time that it would be sent out - 3 - 5 days, but give it 10… Read more

just to be safe, nothing! I have wasted hours on the phone, to get empty promises. I haven't actually had drop outs, but at no point did they put me through to technical support to see if they could talk through the issue.

Appalling email app – Westnet webmail is a prehistoric and frustrating app, never updated and still 20 years behind other email apps. If I could afford a couple of days of my life I'd happily ditch Westnet. I've been with Westnet webmail for well over 15 years because they were our internet providers at the time. I've since changed internet providers. Unfortunately,… Read more

many of our bills and important contacts are still with the Westnet email address. It'll be extremely difficult to change all those contacts one by one.

Cancellation if account difficulties – My elderly mother went into care, sold her property during which time I attempted to cancel her westnet account. Westnet were originally advised in March 2023, in July 2023 they continued deducting payments from her bank account. Over this 4 month period I sent over 20 emails, numerous phone calls eventually when I complained to the… Read more

Telecommunications ombudsman they suddenly made contact and cancelled the account all in 2 hours. What a disgrace 4 to 5 months to cancel. Every employee I spoke with assured me the account would be cancelled, no one carried until I cc them into the email of complaint to the Ombudsman.

The worst service of all time – Westnet have managed to delete 12 months of our emails. They have no idea how they have done it. They have no idea how to fix it. We have rung up over 10 times trying to get someone who knows what they are talking about and they are all utterly useless. They do not reply to emails or complaints. They used to have the best customer service and now they are the worst.

The worst customer service I have ever experienced – If I could give them 0 I would. I started with Westnet 19 years ago with email and domain hosting. Their customer service was exemplary and legendary. Over the years they have been taken over by iiNet and then TPG. Fortunately I haven't had much need to deal with them in the last few years, however in March I received an email advising me that… Read more

they were no longer offering email hosting and I had to find another provider and migrate my data by end April or else I would lose all of it. They end the email with “If you have any questions, please call us on 1300 137 480 and we will be happy to help”. I tried for 6 weeks to contact them, spending many hours on hold. Twice I held for 2 hours and they hung up on me. Many other times I held for 1.5 hrs before giving up. Twice I actually got onto a human but was told they are not part of the host team but would get someone to call me. Never heard from anyone. I followed their complaints process and sent an email asking them to please help me with some actions that only they could do, but never heard from them. Totally unbelievable!! In the end I was lucky enough to come across DreamIT, who now provide my email hosting. The service they provided was amazing and they went above and beyond to ensure my domain and emails were migrated with no loss of data.

How can a good company go so bad – I've been with westnet for over 15 years, and what began as a great service has ended as one of pure frustration. I have no issues with the quality of the broadband. However, it seems impossible to close an account when it is no longer necessary. You can't close the account from their website - not sure why that is as you can sign up for an… Read more

account there. You make the phone call to hang around for 30 minutes before hearing from a rep with such a strong accent that you cannot understand a word. They request a password over the phone which I no longer have, and then tell me that their systems are down for maintenance. I then go to their office in Subiaco to close the account in person. The office looks like a place Saul Goodman would do business from. Handed them a copy of my latest statement and proof of ID and was told that it would be taken care of in a couple of days.... Wrong. I sent a further email outlining everything done so far to get a phone message on ANZAC day (seriously) that voice verification is still required. I'm currently sitting on the phone waiting to hear from one of their Customer Care (what a f#$n joke with the care bit).

My next step is to change my credit card number and probably wait for them to take me to court, to which I will be submitting a counter claim for my wasted time.

AVOID THIS COMPANY AT ALL COSTS - IT'S NOT WORTH THE STRESS

Customer service does not exist – Called Westnet (Iinet) and was directed to a callback option. Automatic callback received however it would not accept their option selection and rather than being connected to a representative it simply cut off the call. Its now been 30 minutes of looped messages and still l wait. Clearly my time is not valued. Show details

Westnet Support – I've been with Westnet for 16 years and 8 months. Originally Westnet's support was amazing. Polite, helpful, timely responses, callbacks as stated. I haven't had to call them for a long time but recently I'm experiencing significant issues with my NBN performance at different times throughout the day. Westnet's support has now become absolutely… Read more

appalling. Don't go with Westnet !!!

Calls to support near always have over 1 hour waits and it sounds like offshore support and the care factor is non existent.

If you leave your name and number for a callback it's never returned. I've left 4 call back requests in the past few weeks and haven't been called back once.

I called about a month ago about switching from FTTN to FTTP and was given a Task ID. I received no call back to confirm dates as promised. I later received an SMS from another company stating upgrade work in mid Nov. With more performance issues now than ever before I tried calling support again. Over 1 hour wait time everytime regardless of time fo day I call, so left callback requests. Still not returned.

Searched for recent tasks in their customer portal and none show up. My product also still states FTTN rather than FTTP. Trying to call to make a complaint but experience the usual 1+ hours and no callbacks.

Internet speed varies from 28Mbps when good to 0.3Mbps which is near unusable from a WFH perspective. Thinking of switching but given other provided will still be NBN based expect I'll experience the same performance issues, but hopefully better support.

Westnet service has gone downhill – I have previously used Westnet as my ISP for as long as I have had internet (starting with dial up). The last straw was I was not able to upgrade my service and told it would take a week to swap ISP on the phone, 4hrs later I had a new modem from a new ISP home a plugged in, good riddance to Westnet. Show details

stay away!! – This service just gets worse, i have spent far too many hours trying to deal with so many ongoing problems......I am out of here, so happy to be ;leaving . I had been with IINET for over 12 years, this service has gone from great to a night mare. Show details