Westpac Altitude Platinum - Altitude Rewards Mastercard
8 reviews
GREEDY, HIDDEN FEES. ALMOST A SCAM – Westpac is a rip-off! They sneak in a 3% fee on international purchases, which is outrageous for a platinum account. Even small banks don't pull this crap. Customer service is useless, hiding behind small print excuses. I'm done with them—canceling all my accounts. Westpac is greedy and deceptive. Stay away! Show details
Worst credit card around – Second review of this product as i've now experienced another major issue. Westpac claim in the T&C's that if you have any fraud issues you can simply "Call us 24/7 on 1300 651 089 if you are in Australia". THIS IS FALSE. The phone line takes you through numerous options menus before stating something to the effect of "nahhh just live chat us".… Read more
Great. Being out rural and on the road. I'd love to find some signal and pull over. Live chat took nearly 40 minutes to ask me the same questions over and over despite my initial explanation clarifying all of this information. They then gave me a phone number. On hold for 30 mins and counting. Never use. disputing the card fee then going to close. Keep your money under a mattress.
Pretty impossible claim process with wrong transactions – Had already several wrong transactions, have sent a request for a refund. Got emails to answer within 10 days... Have sent all the information, and it was clear that it needs to be refunded. Got the reminder again, sent again several emails from different email addresses, got an email that they interact with the other bank. Now I got an email that… Read more
it was closed (3 month later and that they did not get the information, which I sent several times).
This happened now (I think the 3rd time), and renders the reason why I have a credit card worthless. All my replies have been sent from several different email addresses to ensure that they don't end up in spam... As for the first two claims, I guess I will do the same and give up as it will need ages in call hotlines, again all the paperwork, lost emails, and wasted time...
It's sad somehow, but a good way to not need to get engaged in the claims process and make customers give up ;)
Don't select the wrong product from the gift shop! – After accidentally selecting the wrong apple watch with my rewards points, I called the help number within 3 minutes. I was told there was no ability to change the order and that I'll need await product then send it back claiming its faulty for a full refund of points. From there I can reselect a the correct watch. What a broken system. When I… Read more
asked to make a complaint, I was patched through to Westpac's phone banking. Who subsequently told me they aren't affiliated with the altitude rewards program.
Time to find a better credit card I suppose.
Great high earning card with home loan package – I received the card under a home loan package. The rewards program is quite simple and accumulates quickly. The lounge pass access is a nice added bonus. I have not had to call customer service so can't speak on that front. Show details
Westpac Platinum Card – Have changed from black card to platinum because fees were going to come into force because we changed accounts and were offered new card with no fees for 1 year,I use this for most payments and pay back out of interest bearing account and limits the amount of interest I pay,gives rewards extends warranties on some items even though you have to… Read more
pay an excess on claim would not consider if under $200,same with car hire insurance also provides travel insurance but make sure you read the fine print,fees not to bad but I generally pay back quickly anyway.
Standard credit card with good introductory offer – This card is a normal credit card but does earn some points. They have a great introductory offer with no fee and bonus points which got me in. The online website is nothing special. The Altitude points seem to be worth less than other loyalty schemes (as in their scheme products are more expensive). There is an extra fee is you want to… Read more
convert to Qantas points, and you will have to spend a lot to make that worthwhile.
The monthly due date for paying off the card is only about a week after the statement has arrived, which is too short for me and will probably see me closing this account before the next annual fee.
Quick applying. Difficult to set up Autopay – Quick application process, but had to go to a branch to set up Autopay from another bank. Not as many discount offers as Amex, and I never found any offers useful for myself. Show details
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