Westpac Altitude Platinum - Qantas Frequent Flyer Mastercard

I hope this is right. They increased the price for no reason and lowered value of Qantas points for no reason. Show details

Wespac Greed – Spoke with multiple people over a couple of weeks to try and negotiate a reduction on yearly card fees. One time I was on hold for 44 minutes. Each time I was offered a different reason. " Qantas charge the $75 yearly fee" another person said " the $75 is a Wespac fee" " if you have had fee reductions before, we can't do it again" " if you have a… Read more

mortgage with us we can waive the fee" Bottom line is Wespac was not willing to negotiate and with multiple incorrect excuses, people should be aware of their poor customer service. PS, look out for record breaking profits this year..

Application took more than a month to process, Ridiculous! – Wanted to give Westpac a go due to their credit card offer, the online application process was poor and not user friendly, received conditional approval after few days and provided verification documents shortly after, but the application has been going for more than a month and it is still ongoing, I could have gotten a mortgage with that duration, poor service and considering cancelling my application Show details

Dishonest and deceptive advertising – I signed up for this credit card in November 2022. The offer included a bonus of 100,000 Qantas frequent flyer points providing $3000 was spent on the card within the first 3 months. Both Qantas and Westpac acknowledge I met this criteria. However, after 5 months when the frequent flyer points had not been credited to my account I began to… Read more

experience major issues. Westpac indicated that it was not their problem, it was all to do with Qantas. After numerous hours on the phone to Qantas, being disconnected several times while on hold, and then being given conflicting advice, I was informed that the 100,000 bonus points were not Qantas FF points, rather they were Altitude FF points and these points could not be transferred to Qantas.

When signing up for this card the website indicated it was a Qantas Platinum Credit Card, the Qantas logo was on the website and there was no mention of these bonus points not being Qantas. Interestingly, the website has recently been changed and this information has now been deleted. Fortunately, I have a photo of the original website with the Qantas name and logo.

I lodged a formal complaint with Qantas over 5 weeks ago but have heard nothing in reply. I have contacted Consumer Affairs Victoria who suggested I contact ASIC.

I believe Westpac and Qantas have advertised this product in a dishonest and deceptive manner. My advice to future customers: DO NOT GET THIS CARD, IT IS NOT WHAT IS ADVERTISED

Great credit card with good Qantas points promo – I have had no issues with this card and signed up during the bonus Qantas FF points promotion. However although my points did come through, it took nearly 7 months for this to happen, way past the original deadline. I had to chase up a few times hence why only 4 stars.

An OK card – Still waiting for the 60000 Qantas bonus points. They charge $50 extra for earning Qantas points though. Reduced first year annual fee. Earning rate is lower than other cards only 0.5 point per dollar. Foreign transaction fees and exchange rates not good. Show details