Worst than you can imagine
1 star is tooooooooooooooooooo much.
Worst than you can imagine. Please do not sign up. I wish I had a look into this page before I buy the insurance. The process is very painful and stressful. The assessor MK3 comes to your home with intention to put you in at fault position. Rude manager and customer service.
Do not waste your time.
Rude customer service
Their home and contents cover my patio but they clearly do not understand the definition of their own policies and are trying to find whichever way not to cover the repairs for my patio. They're trying to claim my patio as just being an outdoor path to the pool when in reality it is just like any other patio and should be covered. When trying to address this, the team leader who I was referred to did not allow me to voice my concern and was being very rude and unprofessional. She did not answer any of my questions and had not even looked into my appeal.
After been told I needed a report from an electrician to prove our pool chlorinator was affected by an electrical fault we were informed that is was not covered!
Only the pump would be covered which wasn’t damaged!
After phone calls and emails all encouraging me to claim as I was entitled too! Request denied !
Thanks Westpac for nothing!!!
Their disgusting customer service and very poor assessment
Recently, we claimd Westpac home and contents insurance. Their assessor was Sedgwick. I had no issue before. But, there are many issues for new claim. Strongly NOT recommed.
When you make claim, if the assessor is Sedgwick, don't proceed. Request the change of assessor.
But, if you reqeust the change of assessor, their insurance team manager will threat you that no policy will cover your claim. Their customer service is 0. The manager (named: Bil*****) is very rude and she never listen our opinion.
In relation to their customer service, tea...m manager (Bil*****) always made threat and force us. 1. When we contacted her to change the assessor, she made threat that our claim won't be covered if we request the change of the assessor. 2. Due to their poor and inferior assessment, I told her that we don't accept the assessment. She told me 'NO, You MUST accept our assessment'. She forced and push us to accept their assessment. She ignored our consumer rights. 3. when water company offered temporary accommodation, she made sarcastic comments even if I didn't ask the accommodation to Westpac. Unfortunately, she is a manager. It means that she must manage any complaints. But, she is NOT able to do. Her customer service is 0 and very disgusting. We were always feeling very bad and belive she ignored their customer. I made complaints to Westpac. Once this claim is completed, I will leave Westpac.
Westpac Insurance will look for any exclusion clause rather than pay claims.
We lodged a claim on a Landlord Building Policy for damage caused by Tenants. It was a straight forward case. Westpac went to the Tenant, who was liable for the damage, to get information to use against us. In turn, the Tenant used information supplied by the Westpac Assessor in their defence of our claim against them. Our Claim will go all the way to the AAT. Stay clear of these people.
Great Insurance, until you need them!
I have had Westpac H&C for almost 10 years. Slow leak in the internal walls that was only noticeable recently. Contacted Westpac immediately, long story short nothing is covered as the leak has been ongoing.
Damage in December 2018 still waiting for service
Very disappointed in delay in commencing work on claim still being assessed almost 6 months after claim lodged. Many calls and contact with assessor have not progressed to any decision.
Stay away - rude, delay, rely on externals to “assess” claims - you end up dealing with 3 people just to process a claim
Customer-of-Westpac-insurance-for-8yrs. Westpac has happily taken our premiums but when our house was storm-damaged, it shafted us-onto-external-builders-to-assess-our-claim who are rude. Makesafe didn’t happen-even though-we-told-them-it-could-seriously-harm-our-toddler. they sit on/delay claims exacerbating damage-when-you-email-or-try-to-get-in-tough-they-don’t-respond-I’m-pulling-my-mortgage-creditcard-insurance-out of-westpac.theyve-been-atrocious.
Westpac insurance is not even one star but for the purpose of review I had to give one
Worst insurers, people beware, dont even think of buying insurance from them. They will make you feel like a criminal even if you have a genuine claim and will be suspicious. I will be taking them to ACCC if my claim is not approved after taking two months to investigate. Also they will never contact you in first place.
They asked for a good 10 bits of information regarding my claim from phone records to bank statements. Then ask for 5 more bits of info, before I said enough is a enough either approve or reject the claim. The process is very painful and stressful. Would stay away, you wouldn’t believe this is all for around 5000 worth of lost equipment.
Don't bother to put a claim your time is more valuable to spend many hours on the phone!email?good luck!
Explaining same thing for five different persons eveytime and being on the phone 40 minutes not nice.Forget about claim itself your time is more valuable. Wanna enjoy more?try to cancel your policy online!
The worst place to buy Home and Contents Insurance
I wouldn't recommend using Westpac for your Home and Contents because their insurance is very expensive so I would recommend going to RACV for your Home and Contents Insurance since they are much cheaper.
CONFUSING AND EXPENSIVE
I had a Content Claim through Westpac. Apparently Lumley Insurance handled this. I was informed the excess was $400 but the contractor charged $250.00. As always Westpac is a RIP OFF!
Awful claims process for Landlord building & contents insurance
We held a policy for 8 years before our 1st claim. No such thing as loyalty, these guys fight hard to deny your claim. Our 1st claim for storm water damage was rejected based on poor workmanship. We followed instructions from the plumber & insurer and spent over $1000 on roof repairs that weren’t even required as we ended up with the same leak 3 months later. Coincidentally we had the same plumber inspect the same leak(but more severe) for the 2nd claim and we got told that it’s a completely different issue....the downpipes were blocked with de...bris. If we were told this months earlier, we could have avoided further leaks and unnecessary costs. Based on poor workmanship of the plumber, the claim was approved but not without hassle. We had to fight for that approval and approval alone took 3 weeks, total length of claim & repairs was just over 2 months. The whole process left us beyond stressed and emotionally exhausted due to the lack of support and urgency.
Never call you back, loose information and always looking for a way out of paying for a claim
I am a major Westpac client and was told by Westpac that it was a great product - they 'assured' me it was one of the best around. I have now tried to make a storm damage claim and have been given the absolute run around making a claim, they have lost information and are making it as difficult as possible. Making a claim is where the 'rubber hits the road' DO NOT INSURE WITH WESTPAC.
OMG Westpac Insurance is unbelievably bad. All bad reviews are true.
I have been insured with Westpac for 16 years for contents and landlord insurance. I worked for Westpac for over 30 years and believed that Westpac Insurance was one of the best, until I had to make a claim. Made a simple claim for $1500 less $500 excess - $1000 for storm water damage to main bedroom carpet. After a month and multiple phone calls and emails still getting automatic response - we will be in touch in 7 days. Sent all requested information, photos, invoices, statements but this morning, again, they said they need more informatio...n. What more information? The information they asked for I sent already, several times, in detail. The operation wouldn't budge just say they need more information. The operators have no authority and just stall until the client gets fed up and does not renew the policy. Effectively I believe I am not insured because if something else happens the same response will happen. Westpac Banking Corporation have you read the bad reviews about the insurance that carry your name? This is no way to do business. Do not consider using this insurance company.
Westpac Insurance paid $2000 towards damage caused by a flood estimated at $214,000 to repair
I have been with Westpac Insurance and had premium cover including Natural disaster cover for the last 8 years. I have also run personal and business accounts through Westpac for the last 23 years. With their insurance I have made no claims until April 28th 2018. I had a flood that caused over $200, 000 of damage and has prevented me getting access to my property for the last 6 months. Westpac Insurance have said that because my driveway to my property was not tar sealed or concreted then they would only cover the cost of the lost fencing($2000...)!!!!!! 6 months of going through all their appeals and through the Ombudsman have resulted in nothing more. The Ombudsman tried to get a payment from their out of policy fund but again not a cent more!!!! I have been paying Westpac insurance $397 per month for this "Premium cover" and to add insult to injury they sent me a renewal notice that quoted the following " At Westpac Insurance, insuring your home, contents, vehicle,boat and other belongings means you don't have to worry if things go wrong- and you won't have to start all over again if you lose everything". I am left to do the repairs myself, I am in the process of changing my insurance and banking from Westpac. I am totally disgusted with their service.
Not worth the paper it is written on
Terrible experience from start to finish. Had one claim request whilst living in the same home for the past eight years. Was Unsatisfied with the attitude of the assessor and with the entire way in which the claim was handled. Must mention - it was denied. Before accepting Westpac home insurance check the rating and the reviews.
Giving us the run around
12 years we have been with Westpac. We were broken into early 2017 and they still haven't finalised our claim. It's so frustrating, they keep changing the person handling our claim and asking questions over and over again. I believe they are giving us the run around so we give up. We aren't going to though. I'll till you one thing, I certainly won't recommend Westpac to anyone and we went be renewing our policy.
I was told by the Insurance sales person at the branch my property was covered for everything with storm damage.
When i did try and claim for torn outside awnings that were more than 5 years old I was told that material awnings were not covered and they were old. The person in claims was just about ready my right act from a book. when i asked what I wasnt covered for , He told me to read to Policy booklet. I am definitely changing my insurance. Westpac - totally conned me, and I bet they dont even read these comments!!!
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Questions & Answers
Why haven't all these people taken legal action or gone on 60 minutes television program?
I have assessor coming in two days to inspect a bathroom leak slow leak over a long time, covered in my policy but after reading some reports am very worried as damage is quite bad should I record the assessor when he comes?
I am interested to know your outcome? Our experience is that Westpac Assessors comes with the intention to wash their hands of all of these claims.
if the loss assessor deem the products failed or ruined do i have the right to chose to keep my property? i have had an assessor today say that due to work place health and safety he has to take away my lounge..Help please.
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