Westpoint Autos

Thank you Amanda and Hannah for your help yesterday, terrific service and you were most helpful and went to extra effort.

Today 6 Apr 2022 OFT Qld have issued formal warnings to this company about the trade in paperwork including the contract of sale for a Prado I bought just recently that for some strange reason the company bought back from me with out any warning etc due to them failing under law to honour warranty
Stay clear of this company by all means unless you want to loss what you have due to their attitude and very poor admin skills
Wrong engine number
Wrong milage
Wrong colour
On contract of sale
And the list goes on
Make sure you compair all numbers including engine number and milage and colour before signing anything with them

They were reliable, kind and fast. I was very satisfied with the customer care and the whole procedure. Thank you.

From the initial contact with the service desk (They initiated), having to change days to suit, my experience was top notch with the service team. On the day I arrived I was greeted politely and was taken care of immediately to have my new Haval H6 looked after and even washed by their team .

Took my car in for its service. It was ready in good time and I was able to wait and work from the service centre. The staff member was thorough, polite and efficient. They even cleaned it inside and out. Couldn’t fault them. Would definitely recommend.

We purchased our second Honda CRV in 2014. The vehicles has been comfortable and reliable and good for the family needs we have. The issue I'd like to made others aware of is that we were offered a 10 year new vehicle dealership warranty but the dealer than closed or moved so that no longer applied.
We have had both of the back seat fold down mechanisms stop working . These cost approx. $300 to repair each and a day off the road. Apparently neither are under warranty.
Just need to be aware that dealership warranty may not apply when yo...

Poor customer service. Should treat customers better. Manager needs a better attitude.i would never go back to this car yard.

I went through Westpoint autos to purchase my LTV G10+ Van rather than the local dealers up here where i live because of the prompt feedback and offer of support, i was very happy with the customer service throughout the purchasing process, the staff were very honest, forthcoming with all details of the vehicle and made me feel welcome, I would definitely purchase another vehicle through Westpoint Autos in the future

After purchasing the Haval H6 customer service was non existent. I had to ring only to find out the car was there but onone bothered to let me know. I had to work out the price for the final payment. When I went to pick the car up they tried to give me the wrong car and I had to explain why it was not the car I was to pick up. They was no logbook, manual or spare key. I had to go back to get them only to get home and find the logbook had not been stamped. I was told all I needed would be sent out. This did not happen. After many calls to custo...

I recently had my LDV Trailrider 2 in for its 30K service. . During the service i told them that the battery was sometimes flat of a morning and i required jump starting. I was told that this was looked at and fixed during service. I found i was still having a flat battery if i didnt run my car every day. I called service and was told they would have to source a battery and i would have to pay for replacement. I stated this was urgent as i was travelling to Moreton Island and did not want to be stuck with a flat battery. Despite assurances, I h...

All we had to do is pay some money for a car that isn't released and thats it . Booked an appt . Turned up with the salesman going for a test drive . They took photos of my trade for a wholesaler again even though I sent it to the wholesaler . So it took me 50 minutes to get there . But 45 minutes I thought why am I waiting here with an 'appointment ' go for a test drive . Decided to drive to my local dealer . I immediately got the sales manager . We chatted for 30 minutes .. paid my deposit . Wholesaler trade done at the price I wanted . Job done .

Purchased a Hyundai ix35 (2014) (generally Hyundai ix35 are reputable cars) from the Westpoint Autos Indooroopilly in early 2020. I was assured it was a safe and reliable car, looked in good condition and had low km's. Not so! Malfunctioned on my way home (owned 1 hour), didn't even get me home. Also Westpoint Autos sales documentation had the WRONG rego number with potential implications to my insurance. Since then, the car malfunctioned a further 7 times, each time sent back to Westpoint Autos for "repairs" but continued to malfunction. Malfu...

Probably would have to be one of my worst purchasing experiences in a long time . It now seems ironic that the salesman mentioned how many Nissan dealers I drove past to come to them . I ask myself the same question . Took overpromising under delivering to the next level.

Since the very first visit to the store I should have realised this was never going to be pleseant but hey what could go road, local dealership and done all my research so knew what I wanted and just have to pay and drive away. Well how wrong cood I be, I won't bother you with the pre sale and waiting the 6 weeks for delivery and lack of comunication and I was ok with that, I knew there was a wait. So firstly still waiting for matts promised as part of the sale, ordered car over 12 weeks ago and had the car over 6 weeks now and apparently sti...

I have a Suzuki, bought 2017.

My first couple of services were fantastic: great customer service, car came back clean, got great advice on a couple of things.

Since the start of 2020, the services have been ~okay~. I've had 3 services, and countless visits over mistakes that have been made. Fittings and parts from inside the car (non mechanical) have been missing or broken each time - I ask them to fix item A, and they give me my car back with item A fixed/ replaced but then Item B is broken or missing. Once they accidentally left the seatb...