1 photo
Westpoint Autos
1.9 from 118 reviews · View Statistics
See the Best Car Dealerships in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Westpoint Autos

Reviews

  • Product Quality
    2.7 (44)
  • Return Claim MadeYes (4) · No (43)
  • Customer Service
    2.0 (49)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Jen
JenSouth East Queensland, QLD

Thanks for your extra help

published

Thank you Amanda and Hannah for your help yesterday, terrific service and you were most helpful and went to extra effort.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Office of Fair Trade Qld have issued formal warnings

published

Today 6 Apr 2022 OFT Qld have issued formal warnings to this company about the trade in paperwork including the contract of sale for a Prado I bought just recently that for some strange reason the company bought back from me with out any warning etc due to them failing under law to honour warranty
Stay clear of this company by all means unless you want to loss what you have due to their attitude and very poor admin skills
Wrong engine number
Wrong milage
Wrong colour
On contract of sale
And the list goes on
Make sure you compair all numbers including engine number and milage and colour before signing anything with them

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Gyorgy Deri
Gyorgy DeriSouth East Queensland, QLD
  • 2 reviews
  • Verified

Excellent!

published

They were reliable, kind and fast. I was very satisfied with the customer care and the whole procedure. Thank you.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Westpoint Autos

Anzac F.
Anzac F.South East Queensland, QLD
  • Verified

First service on new car @ Westpoint -56 Parramatta Rd, Underwood

published

From the initial contact with the service desk (They initiated), having to change days to suit, my experience was top notch with the service team. On the day I arrived I was greeted politely and was taken care of immediately to have my new Haval H6 looked after and even washed by their team .

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Westpoint Autos

Car Dealerships

Find out how Westpoint Autos compares to other Car Dealerships

Know better, choose better.

Compare all
  • Verified

Great service

published

Took my car in for its service. It was ready in good time and I was able to wait and work from the service centre. The staff member was thorough, polite and efficient. They even cleaned it inside and out. Couldn’t fault them. Would definitely recommend.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Westpoint Autos

JKnight
JKnightSouth East Queensland, QLD
  • 14 reviews
  • 2 likes

Honda CRV - warranty - back seat fold down mechanism

published
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Worst company to deal with Brought a new car . Problem after problem .

published

Poor customer service. Should treat customers better. Manager needs a better attitude.i would never go back to this car yard.

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Darryl
Darryl
  • 2 reviews
  • 1 like

Purchased a New LTV G10+

published

I went through Westpoint autos to purchase my LTV G10+ Van rather than the local dealers up here where i live because of the prompt feedback and offer of support, i was very happy with the customer service throughout the purchasing process, the staff were very honest, forthcoming with all details of the vehicle and made me feel welcome, I would definitely purchase another vehicle through Westpoint Autos in the future

Product Quality
5/5
Customer Service
5/5
Westpoint Autos
Westpoint A.Westpoint AutosSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Garry
GarryIpswich
  • 3 reviews
  • 5 likes

Poor customer service and no care after getting your money

published
Product Quality
5/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Car Dealerships

Find out how Westpoint Autos compares to other Car Dealerships

Know better, choose better.

Compare all
Jack C.
Jack C.
  • 2 reviews
  • 1 like

Service and followup terrible

published
Product Quality
3/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
GaryW
GaryWSouth East Queensland, QLD
  • 9 reviews
  • 7 likes

Sales over service me thinks

published

All we had to do is pay some money for a car that isn't released and thats it . Booked an appt . Turned up with the salesman going for a test drive . They took photos of my trade for a wholesaler again even though I sent it to the wholesaler . So it took me 50 minutes to get there . But 45 minutes I thought why am I waiting here with an 'appointment ' go for a test drive . Decided to drive to my local dealer . I immediately got the sales manager . We chatted for 30 minutes .. paid my deposit . Wholesaler trade done at the price I wanted . Job done .

Customer Service
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Andrea w
Andrea wSouth East Queensland, QLD
  • 2 reviews
  • 3 likes

Worst experience of my life.

published
Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Car Dealerships

Find out how Westpoint Autos compares to other Car Dealerships

Know better, choose better.

Compare all
Darren b
Darren bSouth East Queensland, QLD
  • 3 reviews

Drive on

published

Probably would have to be one of my worst purchasing experiences in a long time . It now seems ironic that the salesman mentioned how many Nissan dealers I drove past to come to them . I ask myself the same question . Took overpromising under delivering to the next level.

Product Quality
4/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Keith
Keith
  • 2 reviews
  • 2 likes

Never set foot in Westpoint Auto Hillcrest

published
Product Quality
4/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Sian
SianSouth East Queensland, QLD

Check your car over before you leave after a service.

published
Product Quality
4/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Diane E
Diane Easked

They made some large scratches on my beautiful unmarked hyundai i30 with only 11000kms on the clock. Marked the drivers sill down to the metal, inspite of my leaving a note and telling reception that i wanted it back in the as new condition it was currently in. Will they fix it do you think?

No answers

Get an answer from our members and Westpoint Autos representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.