Westpoint Autos

Ok I have now phoned over 23 times, and still no response, the last 2 people I spoke to Amanda and Skye, both were going to get back to me. But nah nothing yet. This is a 6 month saga and it is just pathetic, that they employ people to address your concerns but they just fob you off. Management are useless surely they are seeing these responses.

- Terrible customer service - half done job (did not complete parts of the service that was paid for) - Do not honour warranty - Terrible wait times - Overall very unreliable Show details

Discusting Service – We brought our Haval Joilion from Springwood 2922.. Had a few issues there, they were not sorted and I put bad feedback up about them. My review was last October and immediately I was contacted by the Westpoint Seventeen Miles Branch who said call… Read more

in that day and he will have it all sorted. Well I went in that same day, the service Manager was very rude and said that my weathershields that had been put on my car were incorrect and that he would order anew set to be put on, and that they would be there within a week. When I left he told me to remove my feedback, well I didn’t and I haven’t heard from him since. That was October 2023. This place is a joke, and the manager an id*ot. Will never deal with Westpoint again.

Steer clear of this disgusting organisation. They couldn't supply the vehicle i contracted and paid a deposit for; did a bait and switch and delivered a hail damaged vehicle after i paid the balance, which i refused to accept. It took them another… Read more

week to find me a vehicle, then tried to charge me another $2000 because the price had gone up. When I demanded a refund they initially told me it would take up to 5 working days. Zero ethics, completely disrespectful dealership.

Well it's not often I get the chance to give a very positive review. the team of Rakesh and Michael at West Point Autos Mahindra have been fantastic I had the pleasure of buying a second hand ( only 770 km) Mahindra s11 pickup this last week. The… Read more

car was presented well the deal we struck was a fair deal and the service e in getting our pickup ready to take was seamless. Thankyou Westpoint Autos for great service.

We recently purchased a Quasshai car at Westpoint Indooroopilly. We were looked after by Pranesh who could not have been more helpful. He was courteous, honest, caring, not pushy at all and genuinely looked after us, giving his own time out of hours to get the paperwork completed. I would thoroughly recommend anyone to see Pranesh if they are considering purchasing a new Nissan vehicle. Show details

Purchased a new Gwm Tank 300, from Max and Sami at Springwood. Both easy to deal with, and up front. Good communication messaging and ringing to keep me informed regarding delays out of their control. Pricewise got a good deal, better than book trade in, few extras thrown in, overall price very competitive. No hassel at all Show details

I am so happy with My new car the Haval Jolion hybrid. The sales man Alexander from Westpoint auto was a pleasant and informative person to deal with. I did have to wait a long time for delivery as there was misinformation and complications because of the Christmas and New Year holiday. Lack of communication between the sales team and myself the… Read more

CUSTOMER was an issue at the time. However, I was eventually offered, and accepted a loan car for three weeks which I was extremely happy with. On collection of my car, Alexander was very informative about the car and showed me its many features. I am extremely happy with my purchase. I’m

I am still yet to receive my refund deposit from Westpoint Autos in Sprringwood. After emails and text messages to the salesman (I will not name him on here). I now have decided to make a formal complaint to QLD Fair Trading and Australian Financial Complaints Authority to claim my long awaited deposit refund. I will never deal with them again. Show details

I purchased a new vehicle from Westpoint Autos, Indooroopilly Queensland in January 2026. As an ex Defence member, with War Service, I don’t pay Queensland Stamp Duty for a new motor vehicle. During the negotiations for the vehicle, the salesman said to me “oh you are entitled to a registration concession for your new vehicle”, I said to him, no… Read more

I already have “one concession” through TMR Queensland, I have no entitlement to two registration concessions, But I do have an entitlement to not having to pay Queensland Stamp Duty, because of my war service.

Westpoint Autos, Indooroopilly, handled all of the car registration details. Revenue Queensland, advised me that “car dealerships” should have given me a form to complete BEFORE they undertook registration details of the vehicle at TMR offices.

They did not. What they did however, was they phoned me up and advised me that my new car is already to go, HOWEVER before I could take possession of the vehicle, I would have to pay them $800 odd dollars for stamp duty.

As a result, I missed out on Queensland Governments “stamp duty” refund because of the ineptitude of Westpoint Autos. I will never deal with this company again.

WestPoint Auto GWM Seventeen Mile Rocks provided extremely poor service. My car was ready at 12:20 pm, yet I was left waiting a long time just to receive the key. The staff member responsible was seated at her desk, moving around occasionally, but not assisting any customers. There was no sense of urgency or customer care, which was very… Read more

disappointing. Overall, the customer service experience was unacceptable. I hope management genuinely reviews the negative feedback and focuses on improving service quality rather than just prioritising sales.

Worst salesman you can ever encounter. 1) Unsafe and defective vehicle – immediate safety risk We purchased a 2018 LDV from [Name Removed]. Before we sign purchase contract, [Name Removed] said “everything is fine with the car, we will look after you” . The vehicle has proven to be unsafe and unfit for use, including but not limited to the… Read more

following issues: • The rear window opens automatically while driving, and we are now unable to close it. This post high risk of losing stuff in the car and damage of the car (rain, sun and other weather demage) • The brakes are not functioning properly. After pressing the brake pedal, the vehicle continues to move forward. I nearly rear-ended another car recently while stopped at traffic lights. These are serious mechanical and safety defects that put road users at risk. 2) Misrepresentation during replacement / new vehicle process We decided to trade in the vehicle through Westpoint, and [Name Removed] provided a vehicle for test driving (a demo). We clearly stated we wanted a new car. [Name Removed] advised us to wait 3–4 days for new cars to arrive for inspection, noting there may be little hail damage, and that we would not have to proceed if we did not accept the condition. Yesterday, [Name Removed] messaged that the “new car” was ready. However, when we attended today, we discovered the vehicle presented as “new” was the same demo car that we had test-driven previously. We consider this conduct misleading and a waste of our time and effort and will proceed to relevant Government authorities to deal with all these nonsense and lies. They do not care customers lives

Bought a vehicle from westpoint autos in 2023. Got the premium mechanical protection plan with the vehicle which costs $2000. Vehicle needs to be serviced with westpoint autos to keep the protection plan in place. Each service on top of this costs $299. Spoke to the service department regarding servicing of my vehicle and asked would a full… Read more

service be done at 60000km as everything as per the vehicle logbook wasn't done in previous service. They told me they never do a full service with the premium mechanical protection plan and that it is just a basic service every time. The vehicle is not serviced as per the logbook requirements. They told me if I want it to be serviced to the logbook I need to bring it to manufacturer. Do not fall for paying the extra for a protection plan

Westpoint Autos / Salters Auto – Springwood, Brisbane I am sharing my personal experience with Westpoint Autos / Salters Auto in Springwood, Brisbane. On [date], I sold my Toyota RAV4 to the dealership for the agreed price of $29,000. Despite assurances that payment would be transferred immediately, I was left without payment for four days… Read more

while the dealership retained possession of my vehicle.

During this time, I was forced to cut short my travel plans and return from Sydney to Brisbane, incurring significant financial losses. When I attended the dealership to resolve the matter, I was initially refused access to my vehicle keys and pressured to enter an upstairs office. I also experienced false allegations being made against me, including claims by Trevor Truss that I had threatened staff — allegations I categorically deny.

The dealership had my car for four days without payment, and when I demanded the agreed $29,000, I was treated as though I was the problem. I consider this conduct unacceptable and will be pursuing the matter through legal channels, including court action, to recover both the agreed payment and compensation for the losses I have suffered.

This review is based solely on my personal experience and is intended to inform others of the risks I encountered in dealing with this business.

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The salesman could not get us to sign the contract quick enough and when we picked the car up they couldn't get us out the door quick enough. I asked about the front of the log book not filled in and he said yeah thats fine. Not one detail about the car or even a vin number was filled out. After the 1000k service I have had trouble with the brakes… Read more

and they said bring it up at the 10000k service so I did. Now they share saying there is nothing they can do and ill have to pay to get the brakes fixed. I told them everything that has happened and who I spoke to and they still say not there problem. What ever yous do do not go though them as go a different company. Now they dont even reply to my emails.

They do not return calls. I have a warranty issue with a Hyundai Kona. The manager or technician will not call me. I've provided photos of the issue on the screen but they say the computer has no errors. Clearly a faulty product sold by a company that could care less about after market service. We will be taking them to the tribunal for selling a lemon. Show details

I am incredibly disappointed but I bought a car off [Name Removed] in GWM section about 6 weeks' ago. Apparently, he tried to rush the transfer (receipt of car) for me on a Saturday before I flew overseas and couldn't do it because the money didn't come through until the Monday. So the benefit of that is that he had 10 days to get my car ready… Read more

for pick up when I returned form overseas. We had lots of communication about this. I arrived (somewhat jet lagged) to find the car hadn't been cleaned, there were no roof racks and at the LAST MINUTE (after I stupidly signed paperwork to say I had received them and I assumed it was in the glove box) I was told they could not locate the 2nd key and the manuals. Half a day later after sitting around waiting I got a rushed cleaned car with roof racks. (Hooray!) I am still, 6 weeks' later waiting for him to post the spare key and log books/manual. He said that they were lost and so a fresh set of everything was ordered on the 8/7/25. I still have not heard if they've arrived. It's really bad service now. I don't believe much of what is 'promised' because much of what has been said didn't occur. Buyer beware of the hollow promises about what is being done and when - [Name Removed] seemed to blame everyone else and so it's either the whole system is bad or I'm being lied to. e.g. Are the log books all reallly kept at Browns Plains even when the car is at Indro?

Drop my car for the 60 amp fan recall on my sanyong. Booked in at 830 asked at 1154 if my car was ready yet .then was told it had been finished a hour ago .2 minute job what a waste of time going. elsewhere for any services if it takes over 4 half hours for a fuse imagine what service would take Show details

A Holden verified dealer with service coordinators with no mechanical knowledge, when told of existing Holden Acadia fault still wanted to perform diagnosis check for $215 for an intermittent fault which may not happen under test. Old Holden service department had service coordinators with knowledge. Show details

Got a parts order cancelled and awaiting a month now for refund. Had to follow up more than 10 times and promised call backs which most times never happen. Hard to deal with such unprofessional people. Show details

I’m extremely disappointed with my experience at Westpoint Auto Seventeen Mile Rocks Service Centre. My car was in their workshop for over 70 days waiting on parts, with minimal communication throughout. I had to constantly chase updates, and even… Read more

when I was promised callbacks or information, it rarely happened.

To make matters worse, when I finally picked up my vehicle, it had a flat battery and still had greasy mechanic fingerprints on the doors and bonnet — showing a complete lack of care and attention to detail.

The poor customer service, lack of professionalism, and drawn-out process were unacceptable. I would not recommend Westpoint Auto to anyone looking for reliable, respectful, or timely service.

The word service doesn't exist in this organisation. The management and culture at their seventeen miles rocks lack of service centre is disgraceful. Run a mile from these guys, if you're considering purchasing, DONT! Show details