Westpoint Autos

**Title: My Experience with Salters Cars Moorooka – Mechanical Protection Plan** I purchased a used Nissan X-Trail from Salters Cars Moorooka in December 2023, together with a Premium Mechanical Protection Plan costing $1,995, advertised as providing protection for up to 10 years or 300,000 km. At the time of purchase, I was only given a… Read more

brochure. I was never provided with the full policy terms and conditions, including the cancellation and refund provisions.

After relocating to Sydney in 2026, I requested cancellation because Westpoint Autos did not have a convenient service centre in Sydney.

Despite never making a mechanical repair claim, I was offered a refund of only $117.60.

It was only after I disputed the refund that I received a copy of the policy. The copy provided was unsigned and contained discrepancies in the vehicle details, including the registration information, manufacturing date and other policy particulars.

I have raised these concerns with the companies involved, but the matter remains unresolved.

**Has anyone else purchased a Mechanical Protection Plan through Salters Cars or dealt with Westpoint Autos or Harrier?**

I'm particularly interested in whether you received and signed the full policy documents at the time of purchase, and whether anyone has experienced similar cancellation or refund issues.

I'd appreciate hearing about your experience.

Went in for a service and told them I would be waiting. My car was parked outside right next to me for almost 2 hours and no one told me it was ready. I messaged on the internal communication service multiple times and had zero response. I had to go in and ask if my car was ready, which it had been for almost 2 hours. The girl with my paperwork… Read more

“Emmalee” was extremely rude and dismissive, told me she wasn’t going to check me out and see someone else, even though she had my paperwork. Luckily the young girl Emma overheard her and came to assist, got my paperwork off Emmalee. It was extremely frustrating as I could see my car was ready for almost 2 hours and I was sitting there next to it, the messaging system did not work at all, and there was zero communication or response until I got fed up and went into reception, only to have a disgruntled employee dismiss me completely. That woman Emmalee in the back left corner needs to have some training in customer service, perhaps the younger girl Emma who was in the middle near the window along the waiting area can teach her how to talk to customers appropriately and handle certain situations.

A Holden verified dealer with service coordinators with no mechanical knowledge, when told of existing Holden Acadia fault still wanted to perform… Read more

diagnosis check for $215 for an intermittent fault which may not happen under test. Old Holden service department had service coordinators with knowledge.

Discusting Service – We brought our Haval Joilion from Springwood 2922.. Had a few issues there, they were not sorted and I put bad feedback up about them. My review was last October and immediately I was contacted by the Westpoint Seventeen Miles Branch who said call… Read more

in that day and he will have it all sorted. Well I went in that same day, the service Manager was very rude and said that my weathershields that had been put on my car were incorrect and that he would order anew set to be put on, and that they would be there within a week. When I left he told me to remove my feedback, well I didn’t and I haven’t heard from him since. That was October 2023. This place is a joke, and the manager an id*ot. Will never deal with Westpoint again.

Steer clear of this disgusting organisation. They couldn't supply the vehicle i contracted and paid a deposit for; did a bait and switch and delivered a hail damaged vehicle after i paid the balance, which i refused to accept. It took them another… Read more

week to find me a vehicle, then tried to charge me another $2000 because the price had gone up. When I demanded a refund they initially told me it would take up to 5 working days. Zero ethics, completely disrespectful dealership.

We recently emigrated to Brisbane and wondered in to the indooroopily showroom looking for a vehicle. Have to say we couldn't of been more welcomed by the team!. Michael was a pleasure to deal with, professional and very friendly. We really can't thank Brad and the team enough,even lending us a new x-trail to help us out.....such a great experience that we ended up buying 2 brand new vehicles!. Thanks all Show details

Amazing customer service from Rakesh. He was really helpful throughout the whole process, kept me updated and made everything easy. Really appreciate the help and would definitely recommend Westpoint Autos.

We recently purchased a Quasshai car at Westpoint Indooroopilly. We were looked after by Pranesh who could not have been more helpful. He was courteous, honest, caring, not pushy at all and genuinely looked after us, giving his own time out of hours to get the paperwork completed. I would thoroughly recommend anyone to see Pranesh if they are considering purchasing a new Nissan vehicle. Show details

Dear West Point Auto GWM Team, You carried out my last service, but unfortunately my logbook was not updated. I called on 21/09/2026 and was told that the updated service record would be sent to me. As I never received anything, I called again today and was then told that you cannot send it and that I need to bring my logbook into the dealership… Read more

so you can stamp it.

I honestly find this very disappointing. I live around 80 km away from your dealership, and you are asking me to leave work and travel all that way for something that should have been completed at the time of the service.

I simply need a copy of the service record showing what work was carried out on my vehicle. I don’t understand why this cannot be provided to me, especially after I was previously told it would be sent.

This is now the second time I have experienced poor service from your dealership, and it has seriously affected my confidence in using West Point Auto GWM again. Based on this experience, I will not be servicing my vehicle at your dealership in the future.

I would like the manager to contact me, apologise for the way this matter has been handled, and provide a proper resolution. At a minimum, I expect a copy of my complete service record for the service recently carried out.

I hope this matter can be resolved professionally.

Regards, Murtuza Hassan Syed

Stay away very poor customer service took my car in for warranty service and got charged $109 for o2 sensor that should of been replaced under warranty Spoke to there operations manager and was supposed to get refunded. Had to make complaint to qld consumer affairs. Stay away

I cannot rate nisssn Springwood . I purchased my Mahindra xuv 3 xo . In sept 2025 Appalling service . My new car has been sent away 13 weeks on different occasions and counting and every time I have got my car back it was damaged scratched and needed more repairs . Seventeen mile rocks westpoint autos should not be operating and shut down . They… Read more

wreck your car and do more damage . I am now filing a lawsuit against westpoint Springwood and westpoint autos and Mahindra . They Would not give me a refund under ACL Law and they ghost you . Never buy a car from them .

Payment terms ridicules no option for cash or debit payments send link to pay online and charge surcharge $4 every time you pay, not good, do not recommend to go for services ever again.

Ok I have now phoned over 23 times, and still no response, the last 2 people I spoke to Amanda and Skye, both were going to get back to me. But nah nothing yet. This is a 6 month saga and it is just pathetic, that they employ people to address your concerns but they just fob you off. Management are useless surely they are seeing these responses.

- Terrible customer service - half done job (did not complete parts of the service that was paid for) - Do not honour warranty - Terrible wait times - Overall very unreliable Show details

I am still yet to receive my refund deposit from Westpoint Autos in Sprringwood. After emails and text messages to the salesman (I will not name him on here). I now have decided to make a formal complaint to QLD Fair Trading and Australian Financial Complaints Authority to claim my long awaited deposit refund. I will never deal with them again. Show details

I purchased a new vehicle from Westpoint Autos, Indooroopilly Queensland in January 2026. As an ex Defence member, with War Service, I don’t pay Queensland Stamp Duty for a new motor vehicle. During the negotiations for the vehicle, the salesman said to me “oh you are entitled to a registration concession for your new vehicle”, I said to him, no… Read more

I already have “one concession” through TMR Queensland, I have no entitlement to two registration concessions, But I do have an entitlement to not having to pay Queensland Stamp Duty, because of my war service.

Westpoint Autos, Indooroopilly, handled all of the car registration details. Revenue Queensland, advised me that “car dealerships” should have given me a form to complete BEFORE they undertook registration details of the vehicle at TMR offices.

They did not. What they did however, was they phoned me up and advised me that my new car is already to go, HOWEVER before I could take possession of the vehicle, I would have to pay them $800 odd dollars for stamp duty.

As a result, I missed out on Queensland Governments “stamp duty” refund because of the ineptitude of Westpoint Autos. I will never deal with this company again.

Purchased a new Gwm Tank 300, from Max and Sami at Springwood. Both easy to deal with, and up front. Good communication messaging and ringing to keep me informed regarding delays out of their control. Pricewise got a good deal, better than book trade in, few extras thrown in, overall price very competitive. No hassel at all Show details

Well it's not often I get the chance to give a very positive review. the team of Rakesh and Michael at West Point Autos Mahindra have been fantastic I had the pleasure of buying a second hand ( only 770 km) Mahindra s11 pickup this last week. The… Read more

car was presented well the deal we struck was a fair deal and the service e in getting our pickup ready to take was seamless. Thankyou Westpoint Autos for great service.

WestPoint Auto GWM Seventeen Mile Rocks provided extremely poor service. My car was ready at 12:20 pm, yet I was left waiting a long time just to receive the key. The staff member responsible was seated at her desk, moving around occasionally, but not assisting any customers. There was no sense of urgency or customer care, which was very… Read more

disappointing. Overall, the customer service experience was unacceptable. I hope management genuinely reviews the negative feedback and focuses on improving service quality rather than just prioritising sales.

I am so happy with My new car the Haval Jolion hybrid. The sales man Alexander from Westpoint auto was a pleasant and informative person to deal with. I did have to wait a long time for delivery as there was misinformation and complications because of the Christmas and New Year holiday. Lack of communication between the sales team and myself the… Read more

CUSTOMER was an issue at the time. However, I was eventually offered, and accepted a loan car for three weeks which I was extremely happy with. On collection of my car, Alexander was very informative about the car and showed me its many features. I am extremely happy with my purchase. I’m

Worst salesman you can ever encounter. 1) Unsafe and defective vehicle – immediate safety risk We purchased a 2018 LDV from [Name Removed]. Before we sign purchase contract, [Name Removed] said “everything is fine with the car, we will look after you” . The vehicle has proven to be unsafe and unfit for use, including but not limited to the… Read more

following issues: • The rear window opens automatically while driving, and we are now unable to close it. This post high risk of losing stuff in the car and damage of the car (rain, sun and other weather demage) • The brakes are not functioning properly. After pressing the brake pedal, the vehicle continues to move forward. I nearly rear-ended another car recently while stopped at traffic lights. These are serious mechanical and safety defects that put road users at risk. 2) Misrepresentation during replacement / new vehicle process We decided to trade in the vehicle through Westpoint, and [Name Removed] provided a vehicle for test driving (a demo). We clearly stated we wanted a new car. [Name Removed] advised us to wait 3–4 days for new cars to arrive for inspection, noting there may be little hail damage, and that we would not have to proceed if we did not accept the condition. Yesterday, [Name Removed] messaged that the “new car” was ready. However, when we attended today, we discovered the vehicle presented as “new” was the same demo car that we had test-driven previously. We consider this conduct misleading and a waste of our time and effort and will proceed to relevant Government authorities to deal with all these nonsense and lies. They do not care customers lives

Bought a vehicle from westpoint autos in 2023. Got the premium mechanical protection plan with the vehicle which costs $2000. Vehicle needs to be serviced with westpoint autos to keep the protection plan in place. Each service on top of this costs $299. Spoke to the service department regarding servicing of my vehicle and asked would a full… Read more

service be done at 60000km as everything as per the vehicle logbook wasn't done in previous service. They told me they never do a full service with the premium mechanical protection plan and that it is just a basic service every time. The vehicle is not serviced as per the logbook requirements. They told me if I want it to be serviced to the logbook I need to bring it to manufacturer. Do not fall for paying the extra for a protection plan

Westpoint Autos / Salters Auto – Springwood, Brisbane I am sharing my personal experience with Westpoint Autos / Salters Auto in Springwood, Brisbane. On [date], I sold my Toyota RAV4 to the dealership for the agreed price of $29,000. Despite assurances that payment would be transferred immediately, I was left without payment for four days… Read more

while the dealership retained possession of my vehicle.

During this time, I was forced to cut short my travel plans and return from Sydney to Brisbane, incurring significant financial losses. When I attended the dealership to resolve the matter, I was initially refused access to my vehicle keys and pressured to enter an upstairs office. I also experienced false allegations being made against me, including claims by Trevor Truss that I had threatened staff — allegations I categorically deny.

The dealership had my car for four days without payment, and when I demanded the agreed $29,000, I was treated as though I was the problem. I consider this conduct unacceptable and will be pursuing the matter through legal channels, including court action, to recover both the agreed payment and compensation for the losses I have suffered.

This review is based solely on my personal experience and is intended to inform others of the risks I encountered in dealing with this business.

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The salesman could not get us to sign the contract quick enough and when we picked the car up they couldn't get us out the door quick enough. I asked about the front of the log book not filled in and he said yeah thats fine. Not one detail about the car or even a vin number was filled out. After the 1000k service I have had trouble with the brakes… Read more

and they said bring it up at the 10000k service so I did. Now they share saying there is nothing they can do and ill have to pay to get the brakes fixed. I told them everything that has happened and who I spoke to and they still say not there problem. What ever yous do do not go though them as go a different company. Now they dont even reply to my emails.