Great Service at very competitive price
Chris has been very helpful and responsive for answering all strata related questions. If you are considering switching strata manager, you should obtain a quote from Whelan Property Group for the tendering process.
extremely productive strata meeting, great input all round. Greatly appreciated the tenacity of the lady leading the meeting and i am very satisfied with the impressive service shown. Thanks looking forward to the next meeting.
Not contactable at all time after appointed
The strata manager was very responsible when they were one of the tender.
After elected as a strata manager, very slow.. no reply, not getting a message .. such a major delays in all issues..
asked for the reason for the delays, still no answer for a month..
Issues left unresolved
Disappointed with lack of reaction. Do not recommend this property management group.
Very slow to act of important issues. And difficult to communicate with.
Competent and professional staff
Whelan's provide all the services required to manage our multi-storey apartment complex. Their staff are competent, professional and always available.
Great team who are always helpful and professional in their services despite dealing with difficult issues. Open and transparent with customers and stakeholders.
Strata Management Appraisal
Having dealt with many different strata managers over the past thirty years, it is my opinion that Whelan Property Group is professional, knowledgeable and responsive to the requirements of its clients. Questions involving the Owners Corporation are promptly addressed and practical solutions offered. I will be happy to recommend them to others who may require strata managerial services. The service they perform is efficient, courteous and professional.
Professional and efficient
I own a few properties and communicate with 3 different strata organisations; Whelan are by far the most professional and efficient. I would highly recommend switching to Whelan at your AGM if you are unhappy with your current provider.
Efficient and helpful staff
Whelan PG has looked after the strata of our apartments for well over 10 years. Any communication I have needed to have with them has always been responded to promptly, professionally and efficiently. Their representation at strata meetings is always proficient.
Good strata managers
Have always had good service, accurate agenda and minutes from Whelan. Happy with having them as our strata providers for our building
Knowledgeable staff, took the stress to help to resolve Owner’s Corp issues with costs due to water leak effecting my ceiling. thx
Chris and all the staff at Whelan Property Group are helpful, courtious and efficient in dealing with any enquirers regarding our properties at The Goldsbrough
Great Strata managers.
An excellent strata management company. Notices for strata fees, upcoming meetings are all sent at the very least 4 weeks before due. Easily contactable, including senior managers who can sort out any issues promptly. Quick easy communication by phone, email, mobile, fax and Facebook. Would highly recommend this company for quick reliable efficient service.
The worst strata company out there!
So unprofessional, never ever return phone calls. [name removed] and [name removed] are an absolute joke! They tried to palm of an invoice onto me when they called a tradesman our to fix a problem in the unit above mine. Saying the problem was coming from my unit. I never got a call from them advising instead they went and organised a tradesman to come out and look at it without me agreeing to it. On top of that I get the strata levy for the quarter in the mail two days before it was due! Disgusting! Seriously ladies your a joke!
Strata Manager Chris is great!
Chris is great, his team are responsive and helpful. Being an agent, Strata can sometimes be difficult to deal with i have found Whelan property group to be efficient.
Fantastic service from Whelan Property Group
I have dealt with Chris and his team at Whelan Property Group for a couple of years, both as a property owner and as a member of our strata Executive Committee. He has always been highly professional and very proactive in dealing with issues.
This lot are terrible!
Nothing better to do with their lives than pick on the smallest of things when there are larger issues to be resolved!
It’s interesting how every time there is a 1 star review it is always followed up by a very over the top positive review!
I was been charged for delay payment because they send the bill to wrong address. Worry about how they keep and maintain customer information. Can it be changed any time without customer's instruction?
Stay at home Mum
DONT return calls increased strata
Increase in Levi’s no explanation only that a bill was not paid but as an owner I have never seen an email with copy of this bill! Also been trying to get in contact left a message 3 weeks ago and no one has gotten back to me, was going to call
Back but wanted to see if someone called me back and nothing! They just want to take our money and I have not seen anything done to our block for a very long time! Hope I don’t have to deal with Whelan in my next apartment!!
Whelan just makes things work!
Prompt. Accurate. Down to earth. Pleasant. Reasonable quotes & fees. Lost trust with Body Corps because of a company called STM (take your money and do close to nothing), but Whelan brought faith back in me.
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