Bought a new Whirlpool dishwasher at the end of 2024 based on the 5 year warranty. In the 18 months of owning this it has failed twice. Currently not working for the past 2 months with no resolution. I cant speak to anyone in Australia as the phones… Read more
go straight to the Philippines. Requests for a call back have not happened. I will never purchase another Whirlpool as the product is very unreliable.
Follow-up · No idea what caused the failure. Eventually after a few months the machine was deemed not economically repairable and money was refunded in the form of a credit voucher sent to the store where it was purchased. Different brand now purchased.
The service process is appalling. Once they make a decision it takes 3-5 business days for one department to speak to another. A service request was raised 1 month ago, I have had to push and ask for escalation and received no response. Until they finally sent out someone to review the issue, he told me they had closed down over the Christmas… Read more
break which is why there was a delay. It was 1 week ago that he was here, he emailed them straight away that the machine had destructed itself and I would need a replacement. They emailed me to confirm a replacement, then the next day advised I would receive a store credit which was on Monday. To replace the machine is going to cost an extra $250 from what I originally paid and the cost of the laundromat washing is $120 to date. Do not buy this brand, if something goes wrong their service processing is enough to put me off. They do not care about the customer at all.
Just upgraded my old whirlpool ADP6000IX to the new Whirlpool WDFS3R4PBSAU after much research and looking at reviews I have chosen this gorgeous black dishwasher, easy to install. Very silent operation so far so good as its doing it first load now.
Follow-up · I absolutely love this dishwasher, everything is beautifully clean and dry. It looks amazing in Black. Have to put my glasses on to see the control panel until i remember what is where.
Reviews with attachments
Get a trusted brand, don't buy WHIRLPOOL/ARISIT PTY LTD – Terrible dishwasher and Terrible service (ARISIT PTY LTD). Get a trusted brand; don't buy WHIRLPOOL. They use a 3rd Party service company, ARISIT PTY LTD. First of all, the dishwasher, after a week, threw up a low salt error. After filling it with salt, the error remains. Calling WHIRLPOOL, they are aware of this defect in this model and advised… Read more
that it will go away eventually and won't hurt the machine. The error never went away. After three months the machine displayed a F9 error, this is when the problems started with ARISIT. We couldn't do anything without booking a service. Terrible service, long waiting times on the phone, technicians take weeks to come out, and with a young family living without a dishwasher for weeks, it is very inconvenient. I would NOT RECOMMEND THIS DISHWASHER, after two inspections and a NO SHOW without notice or call (taking time off work).
Have a new whirlpool dishwasher and the door will not close because a lever has protruded and will not retract. Whirlpool have been non responsive and is very frustrating
Great machine, Rust less than 2 yrs old – Less than 2yr old front load washing machine . Bought from appliances Online. We had to go direct to Whirlpool Australia when we noticed rust appearing below the dispenser. Even though we followed the manufacturers directions & the detergent instructions, I was told we'd overfilled the dispenser. The warranty therefore was void & my only recourse… Read more
was to buy another machine ...as if I would! I fortunately had a panel beater friend who sorted it It was a shame, we want to support an Australian company, but was treated very unkindly. Will NEVER buy another Whirlpool because of the lack of service
No action in a warranty of a rusted product just over a year old – Washing machine is 13 months old and the frame is rusted. Unbelievable My first Whirlpool washing machine survived the 20 years of washing and was still not rusted . Despite numerous calls To lodge the warranty claim no reply or next steps have been organised. No reply to any email of any action has occurred. The Next Step is to lodge independent complaints no more whirlpool for me.
Never buy Whirlpool. Buyer beware! Dangerous products and really rude customer service – My glass oven door exploded on the pyrolytic function after 3 years of having the oven. I see this as a massive safety issue, but there was no concern at all by the manufacturer (Arisit). After no luck from me or retailer in getting an email response I finally got through by phone. The woman was completely rude implying it was probably my fault… Read more
(crack in glass etc which I don’t see as my fault??)or that I hadn’t removed side bars (which I had) and wouldn’t let me speak to a manager because they needed to get to their Xmas party. She said I need to pay for a new door and had zero empathy for my situation or concern about the product. It was explained that this happens to ovens all the time regardless of the brand so it wasn’t their fault. If I was in the kitchen at the time there is no doubt I would have been injured. The glass went into my cats food, so I’m lucky I found that and didn’t have small children in the house! I am still finding pieces around the house 2 weeks later. I have spoken to consumer protection who confirmed that under the law an oven should last at least 3 years regardless of warranty and I feel for the retailer who may now have to cough up for a replacement if the manufacturer will not take responsibility.
Positive reviews
JQ280BL – replaced my old Panasonic that finally died after 10 years purchased direct from website, great features and included accessories and comes with 2 year replacement warranty great value for the price to have that peace of mind if something ever did go wrong
Best value for money by far – I purchased 2 x Fully Integrated Whirlpool dishwashers for my new home, the service I recieved and the quality of the product is amazing, best value for money.
WIE2C19AUS WHIRLPOOL DISHWASHER – The dishwasher is very good quality. Exactly as per description, no issues whatsoever. A long warranty is a bonus. Highly recommended.
Negative reviews
If I could give 0 stars I would brought a washing machine 8 months ago, we still in warranty iv rang a few times the first time they trying to say I have to pay for someone to come have a look , ring again today to get told someone will come look at it they his name was Paul then she hung up, the customer service is beyond a joke,
If I could give zero stars, I would. It’s absolutely disgraceful that a supposedly reputable company like Whirlpool has the audacity to charge us over $1,000 for a brand new dishwasher that completely failed within 6 months of purchase. That alone is unacceptable — but the customer service made it ten times worse. It took Whirlpool weeks just to… Read more
send a technician to look at the problem. Then, after finally diagnosing the fault, they took over a month to deliver the part. And guess what? Even after all that time, we were made to wait another 5 weeks just to get the technician back out to repair it.
That’s nearly two months without a working dishwasher — while Whirlpool dragged their feet and offered no urgency, no solution, no respect for the money we paid or the time we’ve wasted.
This experience has been a nightmare from start to finish. Avoid Whirlpool at all costs. You’re better off buying from a brand that actually stands behind their products and knows how to treat customers properly.
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We bought a whirlpool gas cooktop from Harvey Norman. The gas goes out when you turn down to simmer,, but does not cut of supply so unlit gas comes out, we notify Harvey Norman who bounced responsibility arias we paid online, after about 6 weeks of leaking they said contact whirlpool which we did last year and they said someone would replace unit… Read more
and contact us, that was last year, I have filled out review on their website and nothing has been done, this has been close to 1 year since we initially complained?? Why don’t they fix dangerous appliances?
Recent reviews
Our washing machine broke almost 2 weeks now,no direct number to whirlpool, Arisit is hopeless!! They said parts already sent but its been 4 days,is the part on Perth? Should they use fastest shipping? We bought the washing machine around 1400aud around 4 months ago. We are family of 7, a baby , toddler,2 school kids. Washing machine is the most important in our house!! Whirpool is sucks,will never but it next time!! They are hopeless!!!
Does Whirlpool have a warranty service? I have submitted a warranty claim for my costly Whirlpool fridge which is giving up only halfway through its warranty period. I have received an automated message that most claims will be resolved within 3 days, yet 10 days later no contact and no reply to 2 follow up emails.
Unreliable warranty – I have a fridge broken down under warranty not even 12 months old. The service department came and inspected and stated it’s irreparable. I ring whirlpool daily it’s been 3 weeks and still they say awaiting management decision On what to do next! What a joke! I have no fridge, no resolve! Nothing!
waste of money for me.. huge profit for whirlpool – let me start with zero reply when I emailed whirlpool Australia. I purchased a whirlpool top loader washing machine 4 years ago to the month, limited warrantee available, worked fine, then just stopped, literally, 3 weeks wait to get someone to look at it, as no one local wanted to touch whirlpool, the repair quote came in at more than the… Read more
replacement costs of a new machine, my last 2 machines lasted 20 years each, not whirlpool. I strongly do NOT recommend whirlpool, 4 years is horrendous value for such an expensive item. I am beyond words for how I feel right now, care factor from whirlpool, zero...
EDIT: I do hope the internal meeting actually happens and helps future consumers, I however still have had no response apart from what is written below, and am still out a washing machine :-( so I am still disillusioned and feeling like nothing has been or will be changed
Worst washing machine even worse customer service – Do not buy from this company! Washing machine is 12 months old and is having the same fault for the second time. First time parts took 3 weeks to arrive. Now it’s 4 days out from Christmas and the same fault is happening again and they will not help me with a replacement machine as they have to follow protocol! Even though it is the same fault… Read more
twice. There will be no repair and no help from them until the new year! Disgusting customer service and rubbish machine. Do not buy from them.
Horrible warranty claim – Whirpool fridge stopped cooling within 9 months. Their customer service is very rude and their subcontractors are even worse. I was scheduled a repair last Friday and no one showed up. They did not even have the courtesy to message me regarding not showing up. All calls get diverted to customer service reps from other countries and they just keep… Read more
repeating the same thing again and again. Customers are getting sandwiched between these horrible call centers and big corporations who dont care at all
Woeful design – We have a Whirlpool Front Load Washing Machine. Model FDLR80210. The clothes, especially t-shirts smell after a wash. Cleaning the water filter is difficult because of the worst design I have seen in a household appliance. You have to get on your knees and use a screwdriver to ply open the plastic plinth. Of course that breaks some of the plinth. It is an absolutely terrible design. Do not buy this machine.
No after-sales customer service – I placed an order for a replacement part on the 17th of June and was told it would take a week. After repeated non-returned phone calls, I was told last night it hadn’t even been dispatched. This part is for my elderly neigbours oven and it's his main source of cooking. Taken my money but provided no proof of purchase or invoice Do not buy Whirlpool products as their after-sales customer service is non-existent. And they just don't care.
***UPDATE** 3 weeks later still no part They tell you absolute lies. Say the item has been… Read more
Find out how Whirlpool Australia compares to other Appliance Brands
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Customer Service. What Customer Service there is none! – I have an on-going issue with replacement of my faulty Whirlpool Microwave, which has been on-going since May 14. I have rung 6 times and finally got to the point where I finally chose a replacement product that that fit into my microwave nook and I was happy with. The original replacement offered did not have a turntable and had a manual… Read more
timer as opposed to a digital one on my original purchase and it also has a turntable. I was told I would receive a confirmation email - there was no email. I rang again on Friday and lo and behold the notes relating to the replacement I had agreed to had "disappeared '. The staff refuse point blank to escalate a call and say they'll email the area that handles escalation issues. I advised I wanted the email to be flagged as urgent and a return phone call within the hour. No response. I have no alternative now but to place the matter into the hands of The Department of Fair Trading.
Do not purchase dangerous product!!!!! – My dishwasher purchased 5 months ago electrocuted my 5 year old child. After 18 days I am still having to chase the company for the replacement as they have stated that a refund is not part of their "protocol". They have also stated that they are waiting for confirmation that i wiuld like them to replace the dishwasher although i have recieved no… Read more
communication at all regarding this. I am completely and totally disgusted with the minimal level of service I have received. Their product is dangerous.
Hi Chantel, Apologies for the delays you are receiving… Read more
Worst experience ever – Purchased a washing machine, broke after six month and they needed 3 weeks to send someone to check. The customer service refuse to talk to you and they always say our manager is away. I have paid 700$ on my laundry just waiting for their service. Better buy another washing machine. Will never do again.
Terrible Warranty / Customer Service – I would never pay for an whirlpool / Ariston or arisit product again, their warranty seems great 60 months manufacturer’s warranty but try to claim on it and you’ll waste months of your life. They never return your phone calls or emails and they transfer you to no one and you’ll be on a loop waiting for someone to answer and they never do. I had… Read more
an Ariston dishwasher which rusted out on the inside after 4 years so they were going to replace it and after calling for 4 plus weeks to find out where it is they finally tell me that model is no longer available and would I accept a whirlpool and I agreed, it’s taken over 30 days to arrive from QLD and that was express and when the tech unwrapped it it was damaged and smashed. I called arisit and guess what the lady transferred me to the loop that no one answers. I have wasted so many hours on chasing this and they have no customer service skills what so ever!!!
I would steer clear from all their products as if you have a problem you could be without you appliance for months, we’re lucky it’s just a dishwasher but imagine if it was your oven or cooktop.
Hi Minyonw, Thank you for reaching out to us, we are… Read more (+2 replies)
This is the microwave I've been looking for all my life – Just purchased the whirlpool 30 litre flatbed microwave with grill and its fantastic looks gorgeous so quiet loving the cook and grill without having to touch my oven and so simple to use
Appalling product and customer service – Bought a washer dryer that completely destroyed my clothes. Although I am getting a refund - only had the thing 2 weeks - they refuse to refund my ruined clothes - 2 jumpers - stating it's "not their problem, talk to Whirlpool in America". Insane. The ACCC are onto it for me, but seriously? This used to be a trusted brand - product absolute rubbish, customer service combative and zero responsibility. Never buy whirlpool.
Well Emma it's ok - the ACCC have advised otherwise so I shall be taking this to tribunal. Whirlpool need to brush up on their consumer laws
Great Brand, Great Product, Great Results – Purchased a FWEB9002IW and I can't be happier with the results. From the moment we took out the transit bolts, we've been extremely surprised with the ease of use and the quality of the wash. Very happy with the process of purchasing and also with the way it washes our clothes.
Great Product & Service! – Best recommendation from various product list, explained difference in each product. Products work perfectly fine. Guys came and installed Dishwasher and Washing machine. Great experience overall! Nice work guys....keep it up!
Signature Bespoke (Hong Kong tailor) – Felt the need to thank this company for two great products. I had doubts about the logistics involved in first of all being measured up in Sydney then being fitted and receiving delivery from Hong Kong but they had it all in hand. Nothing was too difficult and they attended to the smallest detail without a problem. The finished garments fitted… Read more
perfectly and the material was of excellent quality. Thanks to Signature Bespoke and especially to Vinny for expert workmanship and a very professional service. kind regards, John Taylor
CUSTOMER SERVICE – After a recent problem with my great Whirlpool washing machine, I have to say I was blown away with the fantastic customer service provided by Whirlpool staff. They were efficient in finding a solution to my problem as a priority, knowing I was without a machine. Their friendly team were exceptional, could not fault the service provided. Would recommend them highly as a great company to deal with.
Backup service – Only 2 years old and water sensor malfunction causingan error3. So far its been 7 weeks and still no part . Through further investigation I have found that daewoo have brought whirlpool and all parts are ordered and shipped from china and parts replacement of these parts is not a priority as I've been told this could be part of a phase out. Be very careful. No care or concern re slow to nil backup.
3 months already failing and signs wearing off.!!!....bbbbbbbbbbb.mnn.nnj. d. Did. Dd. D
Similar to another post the door on my dishwasher won't shut. Can't get a response from whirlpool.
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Hi Ange, I completely understand how disappointing it… Read more