Whittles Adelaide Body Corporate Manager ROBERT PENNY Excellent
Having ROBERT PENNY as our Body Corporate Manager in Adelaide managing our units is just so good.
Robert is efficient,effective,diligent and very approachable at all times.
Robert always replies to my emails and texts within minutes.
If contractors are needed they are contacted very quickly.
Robert sees the job through from start to finish
We have had many property managers in the past and by far Robert Penny is the best.
We can highly recommend Robert Penny.
Anna and Andy
Working with Whittles
Whittles provides excellent service and advice to all enquires. Whittles is genuinely concerned with providing care and attention to maximise enjoyable living in our Complex .Matthew Porch is an excellent Manager very approachable and courteous, always getting the best service and price for works carried out. Office Staff always courteous and helpful.
- Verified customer
Investor thinks the building is a disaster thanks to Whittles
Our building needed concrete work to treat edges with some balconies. The first quote was about $10k.
We received a second quote followed with a new strata manager on board for $500K. The portion of treating concrete was about $10-15K. The main portion of the quote was to make us a NEW balcony by replacing the entire balustrade – our committee never asked for it in the instruction for quote.
An engineer report was recommended by strata manager to investigate for informative decision over concrete work.
The engineer report presented to us, wa...s ALL about the width of balustrade in each unit and concluded that the building was non-compliant. The regulations change constantly, building code does not apply retrospectively. A building is compliant at the time of construction, we know that without the report. However, it does not seem the engineer know that. We asked for the qualification of the engineer and still have not received to date. Furthermore, the report did not provide any helpful information regarding the concrete work which WAS the purpose of the report.
Negligence work practices Reckless management and Unresponsive to significant complaints.
I was detained for hours in my building car park by a Whittles contractor working on the roller door
“This was not emergency work” and took place during business hours
No notice of work was provided to lot holders to work or provided any opportunity to make provisions to move their car/s
Additionally no attempt was made by the contractor to contact the units of numbered parking bay about the intended woks
Contractor and Whittles where contacted whist in an attempt to exit as intended daily however
I was detained for more then 3 hours which...
Whittles Docklands: With So Many Options, Why Pick the Worst?
I've had properties in four different building with four different Body Corporate Management companies and Whittles Docklands has to be the most inefficient, inept bunch I've ever had the misfortune of dealing with.
If only they put as much effort into actually managing the building, as they do into collecting fees and avoiding responsibility.
Do not expect them to take any action on noisy or nuisance residents, anti-social behaviour, or inadequate building services. In fact just pretend that the Building Rules and Regulations don't exist, bec...
Excellent long term service and support
I am pleased to provide a product review for Whittles Maroochydore and our client liaison person Jo Jensen. Whittles as a corporation has been easy to deal with and well organised. Jo Jensen has been an excellent liaison and has provided well researched and timely advice to me and the committee for more than 6 years that I have been an owner. Her supprt staff are also polite and helpful. Credit where credit is due. Well done.
Very Professional and Wonderful to deal with
We have found Leni Anderson to be very professional, knowledgeable and is prompt in replying to all enquiries either by phone or email. We are owners as well as a committee member. It has been a pleasure dealing with Leni since becoming our Body Corporate Manager six months ago.
Friendly staff who offer great service
Rhonda from the Greenslopes office has provided support and service to a block of units that I live in for many years. I have found Rhonda to be approachable, efficient and effective. She diligently follows through every matter and requests are always responded to in a timely manner and with kindness. Her work is greatly appreciated!
Excellent Customer Service
I have been dealing with Matthew Porch from Whittles for over 12 months.
The service is outstanding. Matthew always responds to emails and questions in a very timely manner.
Due to Matthew's knowledge of Strata Laws, he knows the answers to complex matters.
I am situated on the Gold Coast and the location of Whittles is in Brisbane .
The distance has not had any effect of the efficiency of the service Matthew has provided.
I called this company in regards to funiture removel due to an awkward landlord. I didnt find them helpful at all, in fact I found the lady that I spoke with extremely rude and didnt want to help resolve the problem. Her name was louis Simpson. She said "We are going to caring on sending you breaches, we cannot help you resolve your problem between you and your landlord. Be prepare to go to the Tribunal."
Why those people have to be so rude? If we call it was for a reason.
Customer Service Experience
When will Whittles.com.au respond to 3 emails & 2 phone calls & letter to Branch Manager. Service is inept, I’m happy to stat dec my issue. The issue has been going on since 3rd of January 19 as it was brought to the Strata Committee by several members.
I find it concerning in quote, “taking into consideration that owners wished to contribute 1/4 of total levy contributions to the admin fund....owners have already paid up 1/4 to the admin fund”, from Whittles explanation.
Our explicit instructions was never to pay 1st quarter levies, 01/02/19 - 30/04/19, entirely to Adminstration Fund.
Fix it up, we’re paying you a service.
Transfer of Digital Files to our new Strata Management Company
Recently we left Whittles/Guardian Sydney for another Strata Management Company. The Strata Committee has been advised that all the digital files were just “dumped” without any filing, sorting system, causing problems for set up and on-going challenge for the new Strata Manager, if they need to look at something historical. Also some of the invoices from the Contractors were not paid. And the handover took 21 days which caused delays in payments.
In my opinion, we are very disappointed with Whittles for the handover of the digital files and the delay in the payment of Contractors. Beware when you next consider Whittles Sydney as your next Strata Company.
A Pleasant Experience!
We are a small complex of 6 units but none the less are made to feel just as important as any much larger complex. This I feel is due mainly by the person who manages our complex. He is always prompt to reply to our phone calls and emails and is there to guide us should we need his assistance.
Very helpful when we need advice, guidance and organising works
Every time I need help or advice on body corporate matters I get prompt and useful responses. They manage the process appropriately and guide our body corporate matters to be compliant. They manage our common area maintenance providers well.
Really unpleasant to deal with
The company itself may be good, but they forget that their window to the world is the people on the phones. The first point of contact personnel are almost uniformly unhelpful, arrogant and dismissive. I have yet to have a contact where I feel that my enquiry has been dealt with, that the information I have requested is given.
Smoke detector/wiring issue
Smoke detector found faulty in unit.
The building's wiring overview was requested and the wrong information was then provided by the customers body corporate. Immediate remedial action undertaken by Whittles representative once the correct information was obtained. Professional technician engaged thru the raising of an urgent authorised Work Order.
Contact made directly with body corporate representative and undertaking direct contact with customer in question. An unfortunate situation however rectified by some proactive and reactive service from Whittles management.
refer Tom Casey, Strata Management
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Questions & Answers
Does anyone have a contact for an ombudsman or lawyer who is willing to take a case against Whittles in the Northern Territory?
Neville S.Whittles Body Corporate
If you have concerns with Whittles services that you would like to resolve, we invite you to contact our General Manager, Peter Affleck on 08 8177 8319 at your convenience.
Does anyone have Whittles email address for their Adelaide Office? I think it is crazy that they don't have it on their web page.
Hey. For general enquiries, the email is firstname.lastname@example.org
If you have a property manager, the email is
Neville S.Whittles Body Corporate
The Whittles Adelaide email address is email@example.com
Email addresses for each branch feature on the website under the 'Contact Us' tab when you select the office location you are looking for. Or, you can select 'Email Us' on the very top menu bar homepage next to the 'Search' function.
Hope this helps!
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