Excellent Customer Service
I have been dealing with Matthew Porch from Whittles for over 12 months.
The service is outstanding. Matthew always responds to emails and questions in a very timely manner.
Due to Matthew's knowledge of Strata Laws, he knows the answers to complex matters.
I am situated on the Gold Coast and the location of Whittles is in Brisbane .
The distance has not had any effect of the efficiency of the service Matthew has provided.
I called this company in regards to funiture removel due to an awkward landlord. I didnt find them helpful at all, in fact I found the lady that I spoke with extremely rude and didnt want to help resolve the problem. Her name was louis Simpson. She said "We are going to caring on sending you breaches, we cannot help you resolve your problem between you and your landlord. Be prepare to go to the Tribunal."
Why those people have to be so rude? If we call it was for a reason.
Matthews service has been prompt and knowledgeable in achieving what needs to be done.
He guides us through the all the requirements
Customer Service Experience
When will Whittles.com.au respond to 3 emails & 2 phone calls & letter to Branch Manager. Service is inept, I’m happy to stat dec my issue. The issue has been going on since 3rd of January 19 as it was brought to the Strata Committee by several members.
I find it concerning in quote, “taking into consideration that owners wished to contribute 1/4 of total levy contributions to the admin fund....owners have already paid up 1/4 to the admin fund”, from Whittles explanation.
Our explicit instructions was never to pay 1st quarter levies, 01/02/19 - 30/04/19, entirely to Adminstration Fund.
Fix it up, we’re paying you a service.
Transfer of Digital Files to our new Strata Management Company
Recently we left Whittles/Guardian Sydney for another Strata Management Company. The Strata Committee has been advised that all the digital files were just “dumped” without any filing, sorting system, causing problems for set up and on-going challenge for the new Strata Manager, if they need to look at something historical. Also some of the invoices from the Contractors were not paid. And the handover took 21 days which caused delays in payments.
In my opinion, we are very disappointed with Whittles for the handover of the digital files and the delay in the payment of Contractors. Beware when you next consider Whittles Sydney as your next Strata Company.
A Pleasant Experience!
We are a small complex of 6 units but none the less are made to feel just as important as any much larger complex. This I feel is due mainly by the person who manages our complex. He is always prompt to reply to our phone calls and emails and is there to guide us should we need his assistance.
Very helpful when we need advice, guidance and organising works
Every time I need help or advice on body corporate matters I get prompt and useful responses. They manage the process appropriately and guide our body corporate matters to be compliant. They manage our common area maintenance providers well.
Really unpleasant to deal with
The company itself may be good, but they forget that their window to the world is the people on the phones. The first point of contact personnel are almost uniformly unhelpful, arrogant and dismissive. I have yet to have a contact where I feel that my enquiry has been dealt with, that the information I have requested is given.
Smoke detector/wiring issue
Smoke detector found faulty in unit.
The building's wiring overview was requested and the wrong information was then provided by the customers body corporate. Immediate remedial action undertaken by Whittles representative once the correct information was obtained. Professional technician engaged thru the raising of an urgent authorised Work Order.
Contact made directly with body corporate representative and undertaking direct contact with customer in question. An unfortunate situation however rectified by some proactive and reactive service from Whittles management.
refer Tom Casey, Strata Management
Great service from Limin Sun and Whittles
The unit complex of which I am an owner/chairperson has been managed by Whittles Body Corporate for close to 10 years. We have had the good fortune of maintaining a long standing and professional interaction with Whittles through our Body Corporate Manager Limin Sun. We value Limin's personable approach, extensive corporate knowledge of our complex and prompt service. Overall, the team is approachable and helpful with all requests.
Annie of Adelaide
Whittles ADELAIDE. Mark Sorgini
I am delighted to give feedback and comment on Mark Sorgini my ‘Body Corporate Manager’ for my investment property at West Beach. His prompt, professional and compassionate service particularly during a time when timeframes were so important have prompted me to acknowledge his outstanding service. Mark and the team of tradespeople he used were amazing and reached the deadlines we needed to achieve. Mark took the pressure and stress away from me. I would recommend him and Whittles for their service ‘above and beyond.
Great Service from the Whittles team
Limin and all the staff at Whittles Body Corporate are a professional team. They are very helpful and always reply to emails immediately. Highly recommend them!
Excellent Service from Limin Sun Darwin Whittles
Limin Sun and Whittles have been the Body Corporate Manager where I am an owner/occupier/chairperson for many years. I have always found Limin to be extremely professional, very pleasant and efficient and always responsive to any clarification needed or an urgent request. He personifies an excellent Body Corporate Manager with his knowledge, efficiency and pleasant demeanor.
Lois is fabulous
Lois Simpson is a fantastic manager for our place. She's efficient, effective, good humoured and gets things done. And she runs a ship-shape AGM. I would certainly recommend Lois. Thank you!
A simple request to a strata manager was not passed onto the corporation owners for direction, but simply flat out refused because he didn't think it was worth it. Our houses and property investments are worth the ridiculous amounts of money we spend, so passing requests onto the corporation should have been done.
Kerrie Dwyer - Superstar
Kerrie from the Cleveland office was great. Everything is done in a timely manner, and is no trouble. Even if something is not understood she takes the time to explain it, again! Professional yet friendly. You can trust Kerrie to get the job done. Thanks for everything!
Have been requesting confirmation regarding cleaning windows on a multi storey apartment building, with minimal to no reply.
This task was last completed about 3.5 years ago, and since a lot of bird droppings have accumulated.
Contacted our group Whittles "manager", which went unanswered until I followed up. The last response I have received is now 4 months ago, ironically stating someone would be in contact shortly.
In the short time we have been in a bodycorp situation, we would like to thank and commend Kerrie Dwyer for her patience and professionalism in assisting us to understand the necessary bodycorp requirements.Very much appreciated.
Great service from Sue Davis Adelaide Whittles
Sue Davis Body Corporate Manage at Adelaide Whittles has been excellent to work with, initially when I was an owner occupier for several years and then when I rented for a couple of years. Sue was very helpful when I sought to make improvements to the outside of my unit (e.g. new fences) and renovations to the unit, she responded to my phone calls and emails within a day, or two, as I often sought clarification on what was owner responsibility and what was strata responsibility. Sue was great to have as Manager at our AGM Strata meetings, and kept us up to date with issues through the year. Even when I sought clarification on similar issues some months later (which could have driven her batty!), she was responsive and professional. If I ever own a unit in Adelaide again, I would want to have Sue Davis and Whittles as strata manager.
Great Body Corporate
Whittles was our body corporate for approximately 18 years and at all times were helpful and pleasant when needed ,unobtrusive when not needed ,but always on hand when necessary. They made our absentee ownership very easy.
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