Whittles Body Corporate Management Services

Whittles have poor account management systems in my view. As a paying property owner I find their billing system inadequate, and their payment system antiquated. They do not send reminders should the bill by email not reach its target and get missed, incurring late fees. The payment system is inflexible and clunky in my opinion, and needs updating, the DEFT payment system is "daft" for me

Financial WARNING to all Committees: QCAT ruling exposes predatory practices. I strongly advise any Body Corporate considering Whittles to look closely at their debt collection "pipeline." For nearly four years, I was stonewalled—emails blocked and phone calls ignored—while Whittles maintained an erroneous debt on my account. They used this… Read more

"debt" to convince the Committee to hire their internal collection arm, Swift Collect, which billed our Body Corporate thousands for lawyers and monthly fees. This was a manufactured crisis: QCAT has since ruled that no debt was payable. Whittles has "slid out the back" of the legal fallout, leaving the owners to foot the bill for their mistakes. Furthermore, they exploit QLD legislation by paying their own invoices in full, the same day they issue them, without any prior check or approval from the Committee. This is a massive failure of fiduciary duty. Owners and Committees: check your ledgers and revoke their bank access immediately.

Whittles are the worst strata managers I've ever come across, none professional, lazy and quick to take short cuts. Quick at asking for money, very slow at acting on your health and safety, maintence issues. I do not recommend Whittles to be engaged in any of your businesses. Do it yourself and ditch this useless organization. What Whittles… Read more

advertise on their web site is complete lies. The strata manager at Whittles can be rude at times, inconsiderate without real understanding of the reported issues - his main concern is fees, recovery and how to antagonize residents. I refuse to contribute to their salaries, annual and sick leave, lunch breaks etc. etc. etc.

We have had to micro manage Whittles since they were appointed. Their lack of professionalism and rude behaviour have been very upsetting. They take no responsibility for their lack of processes, accountability for actions and leave everything to… Read more

become a mess. From the simplist of tasks like issuing a work order to following up on open items, everything has to be followed up numerous times to get it done.

What is the point of having a Whittles BC manager for our Noosa three unit complex when he failed in his code of conduct, body corporate rulings and accepted protocols for his own benefit and one committee members benefit also ? Not there for our Body Corporate’s interests or benefit. By our manager’s inaction for weeks, months and years we (the… Read more

other two committee members ) have suffered financially and emotionally with copious ignored emails. The same breach for an illegal aircon on the building facade was issued four times over four years and not followed through. All in a previous review on productreview.com with an unsatisfactory reply.

Now our insurance debacle favouring the manager and the same committee secretary member not the treasurer as the manager incorrectly stated. One year he forgot to insure us and this year although reminded he forgot for two weeks past expiry date. Fortunately I as Chairperson took out a two month cover note with their MGA broker's sister company literally next door who Whittles recommend! Our BC administration account was $4000 in arrears, we needed more quotes and we needed time to pay it. They both should have known that and they also knew that we were changing from Whittles after more than 24 years to BCS and another BC manager1/2/2026 when insurance could be paid as fees would be in.

The manager who wanted his commission and the same secretary committee member who needed an insurance certificate decided to secretly pay the $6,800 insurance on one quote without sending out quotes to be chosen and approved by the other two committee approval members as in every other year. No other payment options offered. Four weeks later we find out at an AGM it was paid. No transparency here or duty of care for our finances. The secretary can only give invoice approval up to $300. Both knew this from previous payments. The manager wrongly told us and in an email that because the committee approved the budget that one committee member, the secretary could automatically approve our $6,800 insurance premium. Not so, the respective ruling clearly states that. The only one quote was $305 more than that stated in the budget and again required committee approval. As I stated in my last review a company is only as good as it manager. Whittles Maroochydore failed us and also up to the top CEO level where only sympathy and poor excuses offered for the costly air conditioner debacle and no compensation for our extra administration costs for over four years for their delay which I asked for. To date no answer to my open informal damning insurance email to all stating the above facts and illegal actions. Not surprising. Swept under the carpet again like the current manager (appointed 8/3/ 2021 and stated with nine years experience) has done for the almost last five years. A staff member even said to me “ He sits on his hands puts it in the too hard basket and hopes it goes away!” No justice. This 78 year old does not have the energy at this point in time to pursue it legally. Both the manager and the secretary should be made accountable for their selfish actions and lack of adherence to their respective codes of conduct which were not to our Body Corporate’s best interests or benefit. No wonder the Chairperson and Treasurer voted to leave Whittles Maroochydore after over twenty four years and go to BCS at The Civic with better checks and balances and a highly qualified manager with a law degree.!

My wife and I have been living as unit owners at Seascape Gardens since October 2019 and I personally have been on the residents committee for at least 5 years and have been chair of the committee for the last 2 years. MattherwPorch has been the Body Corporate manager in all of that time. His service has been good, our communication has been good,… Read more ·  1

straightforward and open and direct when required. We came only hope that his successor will fulfill the role in the same manner. Peter Webb, Unit 2 Seascape Gardens, Wellington Point

Since moving into our property over a year ago, we’ve received little to no visible service or communication from the body corporate, despite being charged ongoing Management Fees and Common Property Maintenance Fees. No maintenance has been carried out on the property — residents have had to handle all gardening, gutter cleaning, and general… Read more

upkeep themselves. Even basic responsibilities, like clearing the shared mailbox (which remains overflowing and neglected), have been ignored. To which they responded that there are extra fees associated with, as if collecting mail is a service that we should pay for?

When we raised these concerns formally, we received a lengthy response citing AGM procedures and legislative references, but no practical explanation of what we’re actually paying for. The company refused to amend the invoice or provide a clear itemised breakdown of services rendered.

To make matters worse, our neighbors — who are new to Australia — also expressed feeling uncomfortable and as though they’ve been taken advantage of during this process.

Overall, our experience has been frustrating, opaque, and deeply disappointing. We strongly recommend that anyone considering engaging this company ensure they demand full transparency about services, fees, and accountability before signing any agreement.

I have been a contractor for Whittles for over 10 years now. They are very professional at handling all aspects of body corporate needs, even in tricky situations their experience shines through. As a contractor they are very attentive and work well with me to deliver the best possible outcomes for the clients. I get all kinds of feedback from… Read more ·  1

clients regarding the body corporate managers from many different companies and whittles are clearly the leader in service and commitment.

Truely appalling. I will not go into details of troubles I'm having with them - not enough space. Transparency, or lack thereof, and unprofessionalism. I'm forced to seek legal advice and have asked them for the contact details of their solicitors so my solicitor could contact theirs. The regional office, Canberra, and head office, Adeliade, have… Read more

repeatedly ignored my simple request for the details of their solicitor - avoid them like the plague!!!!

If I could rate Whittles NT at a MINUS 2000 I would! Even worse than you could possibly imagine, and I wish I could rate them even lower than that! They are recognised for having an extremely bad reputation in the NT with incompetent property managers and I recommend to RUN the other way as fast as you can and choose ANY other Body Corporation… Read more

other than Whittles! They do not seem to comprehend that they work for the people that pay their bills! I had one Whittles Property Manager even tell me that they would never live in an apartment complex, even though the people that live in an Apt complex paid her salary! Much better training and general common sense is needed if they are going to survive in the long run. They create conflict and are very adversarial and obstructive against their own clients. They create huge disputes within Committees where as they should be aiming to do the exact opposite! But unfortunately, they are just not capable! They tend not to work towards any kind of resolution whatsoever! They actually don’t seem to care about the job that they do. We fired them years ago because more than incompetent doesn’t even describe them and then We went to someone else that was 500% better and now unfortunately I’ve landed back with them and they are even worse than before!! RUN! Just do not go there or you will be very sorry! Whittles for over 10 years of having the displeasure of being with them…. has made me feel, as a property owner : constantly victimised, bullied and harassed and now with the latest…. for legally parking on my very own private, titled property even though everyone can clearly see by the photos and the tape measure marked out of my title boundary that I’m parked well within my private property and there should be very strict laws against this kind of bullying behaviour! Unfortunately, this is what I’m paying them for! Again run…. don’t walk! I’m having to have Whittles’s behavior investigated because they don’t seem to understand the legalities behind what they are doing and that people are actually allowed to park on their own private property and how they are treating their clients!

Whittles are honestly just terrible! Poor management, response to emails and follow ups on phone calls. An example is the boundary fence of the complex was rotten and damaged, they apparently couldn't contact the owner of the house next door, so basically said we had too. We did (a note in their mailbox), worked with the owner and got it fixed.… Read more

Works that need doing, you as an owner are expected to get quotes not them and then it can take 2-3 years to get the work done but they choose their own contractor anyway after getting another quote. Gardeners not doing their job or even come to the complex for 3 months but are invoicing us - response 'Oh we didn't notice that'. No, their management here in Alice Springs isn't up to standard.

Body Corporate Management – Kerrie Dwyer at Whittles Cleveland has been excellent to deal with in every issue we’ve experienced. She is professional and straight to the point in a timely manner. We recently had a our front fence hit by a car and the support and follow up we received was first class. I myself have been a Body Corporate Manager for over 25 years and would recommend Kerrie as first rate. Show reply

Persistent! – Our property manager Ian in Adelaide has been excellent in dealing with protracted planning and completion of work for our unit. What I have greatly appreciated is Ian's knowledge of maintenance and development work, which has helped significantly when considering work being done to our units. Ian's willingness to support us as owners by doing… Read more ·  1

site inspections, his (and his office) preparedness to follow up with contractors when they are delaying the work or not delivering as promised, has been valued and instrumental getting jobs done.

Great to work with – As Chairperson of our body corporate, I value the relationship our comittee has with Whittles, Cleveland. The support of the whole team ensures the day to day running of our complex happens seemlessly. Matthew, with his knowledge and expertise, ensures that Issues that crop up from time time are dealt with efficiently and effectively. We have an… Read more ·  1

excellent comittee, who work well together, but we need the assistance of an excellent strata manager to make it all work. Whittles, Cleveland do this well and I thoroughly recommend them.

Dianne Smithers | Strata Manager – Dianne Smithers, a Strata Manager at Whittles is exceptional. An incredible person who Managers a large complex in Clayton i have an interest in. The level of service is detailed and extremely high, no matter how complex large or small the issue. Frank Faulisi Services ‐ Facilities Manager Fairbairn Consultants Show reply

Pathetic – Don’t respond I’ve sent 17 emails about illegally charged interest on a disputed invoice, they have the insurance wrong and I found $2000 cheaper for exactly the same do not ensure property is maintained the bayswater branch is the most pathetic bunch of rip off merchants $500 per quarter for stationary when everything is done online just absolutely abhorrent non human incapable most of these people should be on dole cue

Worst body corp in town – I have property at marriott waters. I had gone overseas for almost two months and forgot to pay body corp fee fir a month. They charged ys huge late fee for my property. I talked to the property manager to consider the circumstance but he didnt and said fine was compulsory. On top they charged us interest on overdue fee as well. They have the… Read more

worst service and they have increase body corp fee as well. They even dont have option for us to put our credit card for auto payment. May be they want to earn from late fees. I wish we could change this body corp. Need to attend the agm now to put our vote.

Lies after lies – In response to my previous review- absolutely everything you’ve stated is a lie. The roller door was left up from the 19th March and I advised my property manager of this- she was not made aware of this issue until I informed her. The body corp committee members made absolutely no effort to inform tenants, in fact some of them wernt even made… Read more

aware of the issue themselves and were asking me about what was going on (as I had spoken to the body corp after hours line). No one (apart from body corp committee members who were privy to the roller door issue in advance) were offered to park in the second secure garage. It took 8 days for Whittles to offer an alternative arrangement, in which time my property was damaged. Everything you’ve said is lie after lie and I have emails and evidence to support that. Absolutely disgusting. Take this as a lesson to anyone reading this, do not go through this lying body corp who take no responsibility for anything when clearly at fault !!!

What a bunch of thieves and non respondent employees – I have no choice but to put their emails on ignore now, the incessant rubbish they email put is ridiculous, they have over charged many owners in our building and with almost no recourse they end up paying fees for no service. However I have have refused to pay invoices from them, for services pre-dating my ownership and and the advice I received… Read more

from their accounts department is "you will have to take us to court so we can remove the over charged amount". Their own staff even admit they have overcharged but have no authority to fix it. what a circus, would NOT recommend.

Avoid Whittles and use another strata management company – Whittles has been evasive, slow to respond to emails and actually lied about the status of issues in order to avoid clients. Take your strata fee money elsewhere and avoid the headache.

Absolutely the worst body corporate. Avoid at all costs because it'll cost you more having them – Unable to organise a simple roof repair, constant excuses and the preferred contractor is apparently always waiting on parts while the leak gets worse. Absolutely no care about getting a problem fixed and only interested in deflecting onto the contractors, if a fix is as simple as getting someone out to seal a hole it takes 3 months on going… Read more

while the problem gets worse. They seemed to be getting annoyed at my attempts to get any form of follow up or communication from them for an emergency repair from several months ago that was never repaired and instead used as general maintenance for the building.

Calls are never returned, no follow up is ever done, abysmal communication, rude management staff and a total disregard for preventing property damage, and no care about the properties they do manage to keep them in a good state of maintenance unless people constantly complain.

Very happy with Whittles and Matthew Porche – Our complex and Body Corporate have just renewed our management contract with Whittles and with manager Matthew Porche. This is a relfection of the excellent "above and beyond" support, service and expertise we enjoy. Matthew is an excellent Manager who is always available, calm and knowledgable. He adopts a "can do" attitude and it is fair to say that Matthew's management and support forms a key reason our Body Corporate chooses Whittles. Show reply

Body corporate manager unprofessional – We are forced to deal with Whittles much to our discontent. We are unable to get an honest answer from the Body Corporate manager she just avoids any questions and tells us to read the Handbook. During the period we have been associated with the company the Body Corporate Manager has been rude, intimidating unprofessional and deceitful and charges… Read more

for the privilege. This has been brought to the attention of her manager Rino but he chooses to ignore any request for a fair go. Reading these reviews I realise now we can go to the Dept. of Fair Trading which we will be pursuing, thank you for your honest reviews.

Television reception – On the 23rd of October 2023, Ausnet sent the residence at the heritage estate in Chirnside Park, a Text notification to Expect the power to be out on the 25th of October at 9.00am and will be back on at 2.00pm. Upon the Power being put back on, the T.V reception on most properties, aswell as a Motel of approx 80 rooms, ( Free to Air ) was severely… Read more

disrupted, as there was a power surge when it was turned back on, and had Blown a fuse in a control Box, somewhere in the heritage Estate, and as such, Whittles were made aware of the problem on Thursday 26th around 1.00pm, and had their maintenance man Dave, call me to tell me they were onto it..

Whittles did not act on it, until Friday afternoon, when they apparently called a so-called maintenance company to come have a look, knowing it was Friday afternoon, and getting any Parts required would be very difficult on a weekend, ( but I would say, they were buying time).

The contracting company apparently attended the Heritage on Saturday morning, and had identified the Problem. Apparently, the parts were ordered Saturday, and would be there for installation on Monday. When Monday arrived, and i Didn;t hear from Whittles Branch Manager by 2.00pm, I rang her, and was told she wasn't sure when the part would be available, as she hadn't heard from the Parts supplier as yet. I then made a sturn suggestion, that she make the effort to Call the Parts supplier, and see where it was, and when it would be installed.

She then called me back yesterday at 4.45pm , and told me that it would be done today ( Tuesday ). Late this afternoon, I received an email around 3.30pm again saying it would not be repaired until tomorrow, Hopefully, so I rang her General Manager Rino, which after 6 Days, and with very Poor communication from Whittles, I had had enough. I was incredibly disappointed in Rino's lack of detail surrounding the whole situation, and his quick willingness to Blame the committee at the heritage, rather than look at the dreadful downfalls of a business he is General Manager of.( I have emails, supporting my Claims ) A culture in a Business Rino, starts at the Top, and if this is how you treat your customers, I would find it very hard to recommend Whittles in any way, Business or personal..

Lets see how they go tomorrow, stay tuned

Very hard to deal – Whittles always sends bills to be paid a few months in advance. Also, they add exuberant additional fees and charges even though I always pay my bills during the periods for which they apply, always well before the end of those periods, never behind. They consistently ignore pleas asking for payments not to be demanded months in advance. I totally… Read more

agreed with their other clients: the way they manage the property ... appalling, to say the least !! In addition, after I emailed the Whittles ‘s manager Toby , his email responded me with no quality customer service attitude and simply attached an older message from about two years ago for his argument . Very disappointed..

Imposible to deal with – Whittles sends bills to be paid a few months in advance. On top of that, they add exuberant additional fees and charges even though I always pay my bills during the periods for which they apply, always well before the end of those periods, never behind. They consistently ignore pleas asking for payments not to be demanded months in advance. And the way they manage the property ... appalling, to say the least :(

Very efficient and knowledgeable – Whittles have demonstrated their efficiency and knowledge of the industry in all their dealings at all times. They have always acted with complete honesty in line with their service agreement. In particular one of their Body Corporate Managers [Name Removed] has provided excellent advice in dealing with a recalcitrant owner who, having been… Read more ·  1

ousted from the committee by the unanimous vote of all other owners, now spends his entire time complaining about every decision made by the new committee, and refusing to abide by the body corporate's by-laws or even acting with common courtesy to his neighbours.

This extends to continuing to use the previous committee's email address in an attempt to deceive recipients into thinking they are dealing with the official body corporate committee, or a representative of the committee when this is not the case, while making spurious complaints to all and sundry using this email address.

Fail to address building code violations - timber flooring without sound proof underlay – Sadly, Whittles allows those living under illegal timber flooring to remain victimised. In addition, they refuse to notify unit owners of the building codes regarding this. To add insult to injury they state that it has nothing to do with them. I would expell this company in a heart beat - shocking state of affairs that omit any hope of peace in your home. A so sad too bad attitude that reflects badly on Whittles.