Most professional plumber on the Gold Coast
I don't understand the negative reviews for this company. Last week our kitchen sink completely blocked and we called two plumbers who said they had cleared the drain and a day later it was blocked drain again!
In frustration (and late on a Friday afternoon as we were having a grand final part the next day), I called Whywait Plumbing. Gary answered and was incredibly helpful. He then sent Nathan out who retrieved nothing short of a small tree from the drain pipe outside. I can't believe the other two plumbers missed this.
In all my time on the Gold Coast I have not encountered more helpful, friendly tradespeople.
Highly recommend for a professional service.
Awesome Service Every Time
We’ve used Whywait numerous times and they are the best of our contractors that we use by far. Their service is absolutely #1 and they’ve never let us down no matter what time of the day or night we call them. Thanks Brad and Nathan for your professionalism and focus on long term solutions not cheap fixes that so many other plumbers do.
Totally Ripped off.
This company totally ripped me off. I had a dripping bathroom tap which was one of duel sinks. I was quoted a rather high price but went ahead with Whywait Plumbing as they were there on the spot and I was busy with other things. When I returned home I discovered the tap they replaced wasn't the same as the sister sink. On ringing the company I was told by a woman... not a hundred percent sure of her name but think it was Michelle that I would have to pay for a new second tap as the one they replaced the faulty one with was a spare they had in their premises and they didn't have another. In total it cost me over $600 to replace one dripping tap. WAIT people and get someone else.
Had a call out today with Whywait plumbers, guy was pleasant enough but didnt have the right tools to fix a blocked toilet drain. told me the tools he needed were up in brisbane would have to come back tomorrow sometime. so i sent him on his way and had to pay 66dollars call out fee. drain not fixed so have to get other plumber. the quote he gave me to come back with the right equipment was 566 dollars nearly fainted.Only turned up with plunger and a manuel stick
- Verified customer
Memorable....For all the wrong reasons!!!
Needing a plumber on 9th May 2018 I went to the go to man...Mr Google. Up came whywaitplumbing so I called and scheduled a visit to one of my investment properties in Parkwood. 4214
I asked for the Plumber to call once he was on site and to advise what he intended doing to clear the (blocked drainage).
I took the called from (Plumber) and he said he had a waterblaster and it would easily clear the problem. Before hardly gasping for breathe he went on to say that I had better take his Annual Service Contract and this was only going to cost m...
Terrible service - both technical and customer service
I had a plumber named Nathan out from Whywait Plumbing Services on 10/03/17 to rectify a broken pipe from our rainwater tank to our water pump. While Nathan was here I also asked about a dripping shower head, installing a water float to our trickle feed (town water) tank, a broken downpipe, a dripping external tap and installing a strainer to our hot water system cold inlet. Nathan talked for a very long time about most items and said that he would replace the whole external tap instead of just replacing the washer (seems very wasteful to me as...the tap was fine and I ended up just replacing the parts myself for a total of $5). He also told me that we could fix the broken downpipe ourselves (I could tell he didn't want to do it, he wasn't just trying to save us money). He did actually do some of the work but we found many problems afterwards. The pipes he replaced around the rain water tank were leaking water at the joins, he put green glue everywhere, down the pipes, down the side of the rainwater tank, over the pump, etc, the water float in the trickle feed tank didn't actually work (he came back to try to fix it but still couldn't and blamed it on the float but when the people from the parts manufacturer came out both said that it wasn't a good plumbing job and that it wasn't a problem with the float - just how it had been installed - which I knew anyway). He also didn't remove all of the tape from the water pump connectors before he reconnected them to the new pipes he put in so some of the tape got caught in the pipe leading to one of our toilets so it wouldn't fill back up. Luckily he was still packing up when I noticed this problem so he removed the pipe and found the tape causing the problem. He didn't end up charging me for that part (luckily) as he'd already done up the paperwork and I'd paid for it and I didn't have the $50 cash on me that he was going to charge me (for which I wouldn't have received a receipt I'm sure). We don't use the shower that he did a $138.00 repair on (which is just their standard tap service) and only just started using it a week ago and the dripping shower head is back again. I have rung their office a few times now about the issues and Michelle has always answered. She does not appear to know what good customer service about and I was told there was no kind of 'warranty' timeframe at all for a dripping tap repair. I said that I didn't want to pay another $138.00 for it not to be fixed again and that I had a lot of problems with their service and that I wouldn't be using them again. Michelle said, "okay" and that's it. I would be very concerned to have somebody with that level of customer service answering my phones if I owned that company. The first time I rang was a day after Nathan had been out and it was quite apparent that Michelle didn't want to hear that the service I had received from Nathan wasn't good. Maybe they should go by the notion that the customer is always right unless proven otherwise. I wasn't going to write a review as I normally only like to write good reviews but with service this bad I just had to warn other people. I was charged over $1,200 for this terrible service also.
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