I have received the wrong item two orders in a row
I received my order incorrectly. I ordered size 10 sneakers and I received 9.5. I returned them 14 days ago as per their process and they still have not refunded me. Whilst I was waiting, I ordered them again, thinking I would get the right pair and exactly the same thing happened again. So they now owe me twice. When I try to resolve, they keep circling back to things that don't matter. Instead of saying 'lets check why this hasn't been refunded to you" I'm am getting the run around. If I could copy and paste the emails I would and you would shake your heads. last response from them was asking to clarify why I got them sent twice??? only their warehouse can possibly know that.
Great when the products arrive. Constantly no shipping information.cant track orders.
Prices not always the best
Noticed of late their delivery times and poor delivery info means no way to track a shipment. They no longer provide any tracking number. Which is terrible
Failure by wiggle
Item on web site states in stock. Made oder and payment. Yet 2 weeks later still waiting for product. Checked info on order, states back order. Took my money but had no product.
More people need to be aware of this lame tactic.
Its a disgrace. I guess I will just go back to purchasing local.
August 30th 2019 Update: Good pricing and fast service.
I have used wiggle on many many occasions. I'm happy with the sales services. Usually if item is sent from the UK if in stock lands and delivered in NSW within 10 days.
1 time Aust post damaged items in box. Wiggle wore the cost and assisted me even the fact it was not wiggle that damaged it but lame austpost.
Ordered a Columbia wind jacket and a Columbia zip jacket both on special and great prices. Paid AU $25 more in Dubai for the same Jacket. Delivered to S.Australia after a week approx. No issues. Cant comment on return issues others have expressed, as I havent needed to.
- Verified customer
Happy with the purchase (items), Irate with the delivery.
Ordered a pair of alphabounce beyond 2m kicks and adidas adissage slides 13/7/2019, received it 24/07/2019. Items were in perfect condition. It was perfectly sealed in a box when I received everything that I should, there's a receipt inside. Items were immaculate. Only thing to note is the long logistic process, took a long time before the tracking website gets updated and the delivery was longer than expected. If you want a quicker way of receiving your package, go for a more premium delivery for peace of mind and efficiency. Overall, I was happy and contented with the items. It's a steal. Would definitely purchase again but hoping for a better and more efficient delivery like other online store such as: ASOS.
Dodgy returns process, awful customer service.
Your product will arrive promptly, with a promise of easy returns if you need. But this is not true at all. You send the return (to what turns out to be their local warehouse) by the parcel point method that they advise. But this will take two weeks to travel to next city apparently. Then they will not even register the return into your account, let alone refund you. This will only happen after they ship your returned item to their home base in England (by a very slow boat) for inspection, something that they will not do at the local warehouse that the product was sent from. You can try contacting them during this whole process, but you will be met with form responses from outsourced customer service bots. Worst experience ever.
Very poor deliver, returns and customer support
I’d not recommend buying through these guys. My order did not arrive after 3 weeks, then after a replacement order was dispatched I waited more weeks when it arrived. So, delivered after about 6 weeks. I opened it only to find the wrong power adaptor. I queried this and got no reply day after day. Eventually on the 4th day I was told the power adaptor should not have been there. I pointed out it should as it is listed on their Australia site. I was then told that there is another page on their site that says a UK adaptor is all that is supplied. Wiggle we’re unwilling to take their incorrect product back. Not a good place to shop.
1st order, won’t be the last.
Ordered early Thursday morning, shoes sent from the UK and received Monday morning in Melbourne. Excellent communication, speedy delivery and best of all, a great price. Was slightly put off by the bad reviews, but very happy I ordered and had a positive experience.
I'd stay away from these guys. They randomly cancelled my order, told me to redo the order, charged a different price, gave me a code to get the correct price, then randomly cancelled the order again. On top of it they charged me for it and and after countless emails to them with no or arbitrary responses eventually told me that there was nothing outstanding on the account. I had to cancel the transaction with my bank and only after that did I get the money back - and then an email from them saying I got the money back. All in all this took...over 6 weeks from order to sorting this mess out. I could have gone to a bike shop 50 times in that period. These guys are painful at the extreme and a bunch of crooks taking money for orders they cancel themselves. I doubt I would have ever got the money back unless I lodged a dispute with my credit card provider.
Buyers beware - Did not receive my order and no help from Customer service
Placed a large order totalling $272.97 (Order #6237455056). The items in the order add up to a total weight of around 5 kg and would be quite bulky, requiring packaging within a box.
I received a message from Australia Post stating that an order from Wiggle had been delivered. On checking my mailbox and the post office there was no item - I haven't received anything.
On lodging a complaint with Australia Post they said it had been delivered and provided 'proof' in the form of a delivery person holding a small packet in one hand in front of my...letter box. There are two glaring problems with this: 1. The parcel in the photo is clearly not a parcel containing the 5kg of bulky items that I ordered in order #6237455056. 2. There is no evidence that the parcel in the photo was placed securely in the letter box. If it was left outside or left protruding it could have easily been stolen as the letter box is on a public footpath. Given I have not received my order or any other delivery from Wiggle I can only assume the following scenario: Wiggle has mixed up my order and delivered something (not my order) in a small, light weight packet that has subsequently been lost or stolen.
All items incorrect
Ordered a cycling jersey and winter cycling gloves, even though the stock for gloves stated they were in stock ended up placing an order for an item they no longer stock. In addition they lost the order for the cycling jersey which was not picked up until I enquired 3 weeks later.
- Verified customer
Great price and fast delivery
Bought the Addidas Power Perfect shoes for $136.60. This is the cheapest I've been able to find it.
Was delivered as promised, within 5 days of the purchase (I believe shipped from UK?). Product as described and was a good fit. Overall very happy with the service. Would buy from them in the future.
Five ten shoes at great price quick delivery
My experience was all positive, great range and prices. Found the mtb shoes I was after right size and great price. I was wary about ordering from uk from au but they were here within 5 days which is faster than some things in aus. The Five Ten freeriders are just what I was after, great fit and good sole for riding.
No guest checkout option
Why is there no guest checkout option? I was forced to create an account and after doing so, it kept saying it didn’t recognise my email (even after verifying email address). As you are unable to purchase without an account (even though I signed up for one) I was unable to purchase the items I wanted. Will be purchasing items elsewhere.
really bad customer service
Order cancelled and i only found out when i logged in a week later to check the status. When i asked the customer service team i was sent an email saying someone will look into it. Here i am 1 week later there is still no response as to what actually happened to my order
Value for money !
Ordered Hiking booths ( Saloman 4D quest) which was selling for half the price compared to AU. They said delivery in 4 days and I got it in 4 days ( Shipped from the UK ). Did not return the product - So I dont know how good is their returns policy. The product itself was genuine and in good shape.
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Questions & Answers
Anyone bought shoes from wiggle? Specifically Adidas ultra boost. Just wondering if the product is legitimate or fake as the prices are kind of too good to be true.
I bought a pair of Salomon shoes with 40% discount and double checked it with a store in DFO, it was legit based on what the guy said. Not sure about the other items on the website, but I don't think they are fake generally speaking.
I bought a Salomon Ultra Mid GTX from them. Great pricing and delivered in 7 days. Not sure about other products but I got an excellent deal.
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