Wild Secrets Questions & Answers

Hi Zoe,

We do have to print the shipping address on the label so it can reach you, but we don't share any customer information to anyone other than the postal service.

-- Amelia

Thank you

Hi there, we usually dispatch all orders within 24 hours, excluding weekends and public holidays.

Hopefully you don’t have to wait

Hi Harley,

We can assure you that we are real.

-- Cara

Hi Harley,

We have been a reputable company for over 30 years.

Please get in touch with our Customer Service team directly should you need any further assistance.

-- Cara

Hi Roy, Its hard to advise which is the best as everyone is different and what the 'best' may be largely comes down to personal opinion. It would also depend on the size of the dildo you have as there are different limitations for different harnesses.

We do provide all measurements on the listings for ease of purchase and if you have any specific questions you can reach out to our Customer Service team via phone, email or Live Chat.

-- Amelia

Hi David, Thank you for your enquiry. Usually you would put it on much like a condom, a waterbased lubricant will make it easier to fit in place. However, we wouldn't suggest wearing an extension that is too small as this could cause discomfort or injury.

-- James

Hi Darryl, we're sorry to hear some items don't fit! Please contact support@wildsecrets.com.au to speak to Customer Service for order related queries. Thanks!

Hi Angela, I went onto this website through recommendations from friends and hearing an Ad on Radio. I loved the range & prices. My first order did exceed $250.00 and I did get an email regarding clarification. I too was suspicious so I called them to confirm which put my mind at ease. I was happy to see that their doing something to prevent credit card fraud which I appreciate.

Hope this helps.

Thanks Jill

Honestly, through secured payment gateway...you shouldn't have to confirm those details. You are basically giving the information to a staff member and trusting that it is a honest employee. They should not keep your credit card on file or ask you for the information where they can write/record it down. I shopped at Toys4Grownups.com.au and I received next day delivery. Not to mentioned they were cheaper in price on every product line.

On their website it says 7-14 business days

Yes, to a certain extent. It usually will give a receipt after the processing of a payment. However, their online system leaves a lot to be desired. If your payment went through at your end (ie your bank), but Wild Secrets didnt receive it, it is traceable and fixable. It just takes your time and effort.

If, like their online email system, you will be lucky to get a response within weeks. I orginianlly thought it just didnt work until one day I rang them and explained I had emailed them twice over the space of three weeks and had not received an answer. The Customer Service person said that they we very busy and just not got around to answering them.

There are strict banking rules over online funds transfer and, unless a dodgy company that steals, all funds are traceable and refundable. Best course of action, although work for you, is to ring them and get them to find your order and confirm it.