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Wildfire Sports
4.5 from 114 reviews

Reviews

4.5

114 reviews
5
(97)
4
(2)
3
(1)
2
(1)
1
(13)
  • Product Quality
    4.4 (10)
  • Return Claim MadeYes (2) · No (6)
  • Shipping
    4.2 (5)
  • Customer Service
    3.0 (2)
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Muneeb q.

Muneeb q.South East Queensland, QLD

Fastest delivery ever and at the best price

published

I received my shoes the next day of ordering!! Top class service
I am glad to do more business with them
Product , delivery and what more can I ask for :)
safe!!! a

Product Quality
Shipping
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports

Thanks for your review, glad we could impress you!

Penny C.

Penny C.South East Queensland, QLD

Customer Service a welcome bonus

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationMilton, Brisbane Queensland
See all answers
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports

Thank you very much for your review Penny, glad we could impress you! See you again soon.

Sharon

SharonVictoria

Extremely poor customer service

published

I ordered a wahoo kikr 5 weeks ago and still dont have the product. When I called to enquire about it I was treated rudely, was not given a delivery date of my product and was also told that I was self entitled. If I wasnt treated so rudely in the first place and provided truthful information in an understanding way, I would have been much more understanding of the situation and patient. I have no trust in this company, I dont feel like a valued customer and I wont ever buy from them again. I would recommend Pushy's instead, they are professional, treat customers like they value them and deliver on time.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports
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Fantastic customer service to match the products!

published

Hi Mitch,
I’d just like to say thank you so much for your great customer service.
My parcel arrived just in time before we packed the car and headed off to Rotorua for my very first 100miler.
I was able to use my new socks and that drink bottle which were absolutely perfect.
I finished my race in 27hrs40mins which not one blister or hotspot and less than 1kg difference in pre and post race weight so super happy.

Thank you , your service was very much appreciated!

Kind regards
Sandra

Product Quality
Shipping
Return Claim MadeNo
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports

Hi Sandra, Thank you very much for posting your lovely review, so glad the parcel reached you in time! Congratulations on your great race results too!

Mish

MishNorth Queensland, QLD

Excellent customer service!!

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports

Hi Mish, thanks for your lovely review! We hope you have lots of fun with your new Osprey Porter pack.

Liz Young

Liz YoungSydney, NSW

Vibrams

published

Ordered online and shortly after realised I'd ordered the incorrect size. Called Wildfire the following morning and they were able to correct my order. I mentioned I was taking the Vibrams overseas to a friend and asked if I would receive my order within one week. They expressed posted them with no charge, I received my parcel the following day. Great service, great product. It's such gestures of kindness that make a huge difference. Thanks so much!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports

Thank you for your kind review Liz, much appreciated!

Misleading information and poor customer service

published

Purchased smallest size Aftershokz Trekz Titanium Mini Wireless Bone Conduction Headphones using the online measures and they were ridiculously large. Was charged $12 to receive them, $19.95 to return them plus $11 in post office charges. Call centre worker advised she was new and couldn't help and couldn't find her supervisor and suggested I call back another day. Not her fault but frustrating when I feel the online measurement information was inaccurate and therefore misleading, consequently costing me money in postage charges. Disappointing experience from an online store that came highly recommended.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports
Peter Knight

Peter Knight

  • 2 reviews

Fantastic company

published

It is great to deal with a company that does what it says it will do. A wide range of outdoor and travel goods at very competitive prices. Fantastic personalised service, goods delivered promptly, exactly what I wanted. I'll definitely use them for all my outdoor need, thanks Wildfire, Peter

Product Quality
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports

Thanks Peter!

Muriel

Muriel

  • 2 reviews

Outstanding service

published

They responded promptly to my emails questions. They dispatched the item within two hours of my order. Item was received two days later (even though it was a normal delivery to regional Qld. ). Well done guys.

Product Quality
Return Claim MadeNo
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Rory

RoryGreat Southern, WA

  • 5 reviews
  • 2 likes

Faultless

published

These guys were well priced but more importantly answered all of my questions, quickly.
After a few recent bad experiences with other online retailers Wildfire was a breath of fresh air.

Even though we live in rural WA the sleeping bag came seriously quick
I'd use them again , without hesitation.

Thanks
Fred

Product Quality
Return Claim MadeNo
Jason

JasonMelbourne

'Pay to have the faulty product returned to you or we'll dispose of it'

published
1 comment
Wildfire Sports
Wildfire S.Wildfire Sports
Adam F

Adam F

  • 2 reviews
  • 1 like

Horrible and Rude Customer Service, Refund

published

Above and beyond

published

Altria hiking boots are tricky to find but not for wildfire. They got me exactly what no one else could Thanks.

merlin

merlinSydney, NSW

  • 7 reviews

BUYER BEWARE.... USE PAYPAL ONLY (if product problem, you have a problem, poor support)

published
Hamid

Hamid

  • 6 reviews

Easy, competitive and fast delivery

published

Easy, competitive and fast delivery
Great range of products, competitive prices and deals, fast 2 day delivery in AU. Easy & hassle free ZipPay and Afterpay. That was part on my fantastic experience with their online shop.

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Excellent Service

published

Extremely happy with the incredibly quick delivery and the product. I purchased the Flipbelt zipper waist bag and the quality and fit are amazing. I would happily recommend this product and company.

Perfect size

published

I use this to put my insulin pump in. Needed a new one and here was the only place I could buy the bigger one

Niall

NiallCHARLESTOWN

  • 2 reviews

A+

published

Ordered a Polar M200 running watch online and had it within 48 hours. It was easy to track my order, and the product came as described. Very pleased with the watch. Strongly recommend

Prompt customer service and very friendly staff.

published

I would like to say a very big thank you for shipping my Garmin forerunner charger, so quickly

Fast delivery and best available price

published

So happy with the quality of service and the product range and price. The delivery was fast and the tracking of my purchase was accurate and on time.

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Questions & Answers

Susan Musker

Susan Muskerasked

Wildfire Sports

Hi there,
Can you tell me if the Craft shorts you have are 5" leg? Many thanks
Susan

2 answers
Wildfire Sports
Wildfire S.Wildfire Sports

Hi Susan, thank you for your message. We do have a few different pairs of Craft shorts (which can be viewed on the link below) was there a particular pair which you were enquiring about?

http://www.wildfiresports.com.au/catalogsearch/result/?q=craft+shorts

In regards to the 5" leg, which measurement were you referring to? e.g. length, diameter, inside leg length
Please do not hesitate to contact us on 1300 573 247 for further information.
Cheers, Wildfire Team

Wildfire Sports
Wildfire S.Wildfire Sports

Hi Susan, I can confirm the inseam of the Craft Performance Run men's shorts is approximately 11cm - so fairly close to 5". We have both medium and large sizes in stock at the moment - I would recommend checking the size chart on http://www.wildfiresports.com.au/craft-performance-run-shorts-men.html as the sizes run fairly small for Craft. We can also always exchange the item if a different size is needed. If you are able to order before 11am we can make sure your order leaves that day. Please let us know if you have any questions. Thanks! - Erika & the Wildfire team

Susan Musker

Susan Muskerasked

Wildfire Sports

Can you please let me know when you have in stock the Garmin forerunner 110 mens watch to be sent to Melbourne.
Thanks
Susan Musker

1 answer
Wildfire Sports
Wildfire S.Wildfire Sports

Hi Susan, thanks for your message! The Garmin Forerunner 110 men's watch (black with red stripe) is currently in stock, and will be dispatched to you within 24 hours of when you place your order. You can order it from this link: http://www.wildfiresports.com.au/garmin-forerunner-110-hrm-red.html. Our price includes free standard shipping Australia wide.
Cheers - Wildfire Team

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