1 photo
Willoughby Homes

Willoughby Homes

3.3 from 26 reviews · View Statistics
See the Best Home Builders in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Willoughby Homes

Reviews

3.3
26 reviews
  • Build Stage
  • Customer Service
    3.0 (24)
  • Site Admin
    3.1 (18)
  • Timeliness
    3.1 (23)
  • Structural Integrity
    3.9 (12)
  • Plumbing & Waterproofing
    3.7 (11)
  • Electrical & Lighting
    3.7 (11)
  • Flooring
    3.5 (11)
  • Transparency
    3.1 (22)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
  • Verified

Worst Experience Of My Life

published

House half done, doesn't answer calls or emails- waiting on the announcement he has gone broke...
Dishonest, lack of commitment, not willing to communicate, so much mental & financial stress on my husband & I

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +5Thumbnail
  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Saif N.
Saif N.Sydney, NSW
  • Verified

WARNING! Stay Away

published
  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Willoughby C.
Willoughby C.Sydney, NSW
  • Verified

Very sad and terrible experience

published
  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Logan W.
Logan W.Sydney, NSW
  • Verified

Do not use them!!!

published
  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Home Builders

Find out how Willoughby Homes compares to other Home Builders

Know better, choose better.

Compare all
  • Verified

WARNING - DO NOT build with Willougby Homes

published
  • Customer Service
  • Timeliness
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
nagasaka
nagasakaSydney, NSW
  • 10 reviews
  • 21 likes
  • Verified

Stay away from them!! No more victim!!

published
  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Dy L
Dy LNew South Wales
  • Verified

Do not sign: Nightmare

published

My experience with Willoughby Homes is a nightmare. It was smooth during pre-selection process. We signed our contract on March 2021 then October 2021 came, the nightmare started. They don't have home warranty insurance hence construction not started. April 2022, we decided to terminate our contract and move on. As agreed, Willoughby Homes will refund our deposit. Unfortunately, till now our hard-earned money is not paid back as promised in the email. I called the director multiple times a day but it went straight to voicemail. He is also not in the office and not answering my email. Raised a ticket to fair trading and tribunal court to help is sort this mess. To all the homeowners, think twice before you sign up.

  • Customer Service
  • Transparency
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
The Home Builder Awards For 2022

ProductReview.com.au has an extremely active community reviewing home builders all over Australia. We've harnessed their collective knowledge to deliver a comprehensive list of the top builders in NSW, VIC, QLD, WA and SA, and an overall #1 winner for the country.

Nathan S.
Nathan S.
the-home-builder-awards-for-2022
Tips for Choosing a Home Builder

Ready to build your dream home? For the best outcome, a lot of planning prior to building is recommended, so here are some tips to help you with choosing a home builder.

Wendy Z.
Wendy Z.
tips-for-choosing-a-home-builder
Making ProductReview.com.au's home builder reviews work for you

A quick guide to getting the most out of ProductReview.com.au when researching home builders. If you're feeling overwhelmed by information, we're here to help you cut through the noise and easily pinpoint the most useful reviews for your situation.

Nathan S.
Nathan S.
making-productreviewcomau-work-for-you
Next
B Maitland
B MaitlandSydney, NSW
  • Verified

DO NOT SIGN with Willoughby Homes or Any Business to do with [Name Removed]

published
  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Paul L.
Paul L.Sydney, NSW
  • Verified

Do Not Recommend!!

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +9Thumbnail
  • Customer Service
  • Timeliness
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Home Builders

Find out how Willoughby Homes compares to other Home Builders

Know better, choose better.

Compare all
  • Verified

Still waiting...

published

We've been building with Willoughby Homes since July 2020. It's been 20+ months and we still don't have a kitchen, toilets, floors, paint and even no front door. All the other houses in our estate were registered at the same time and completed within 5-8 months, whereas we're still waiting. Building our first home with Willoughby Homes has been a mentally distressing, financially draining (i.e., paying 20+ months of rent/loan), fearful, anxious and bitter experience. We hope no one else will go through what we're going through for nearly 2 years.

  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Happy Investors
Happy InvestorsSydney, NSW
  • Verified

Efficient, Quality Build - Highly Recommend!

published

The Willoughby Homes team managed our duplex build in the Newcastle Region with great attention to detail. The quality was outstanding and the upgraded finishes really made the build shine, tenants are keen to move in ASAP. They made the process simple, streamlined and we're very happy with the end result. If we ever had a query or request they managed it professionally and timely. Would engage their services again.

  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Highly recommend!

published

The Willoughby Homes team have been absolutely amazing and have provided a high quality service. They have helped us through every step of the way including going above and beyond for us in the beginning to make sure we had all the right documentation for our loan approval. They have explained everything so well and Jackie and Simone have provided extremely professional and friendly service every step of the way. We were also blown away by the high quality materials and interiors we were able to choose from, really making this our dream home. Thank you Steve and the Willoughby team for your amazing service and quality products. Can’t wait for the next stage of construction, I am confident we are in amazing hands!

  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Home Builders

Find out how Willoughby Homes compares to other Home Builders

Know better, choose better.

Compare all
Yuna Khatri
Yuna KhatriSydney, NSW
  • Verified

Excellent Job and highly recommended builders

published
  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Fabulous Company
Fabulous CompanySydney, NSW
  • Verified

Elara - Marsden Park

published

Willoughby Homes are currently building our beautiful double storey home in Marsden Park, NSW.
From the initial consultation with our salesperson, we were confident that Willoughby Homes was the builder for us! We can not fault any team member we have been involved with. Everyone has been very professional, personable & honest. The build quality is fabulous. They are a great value for money builder & we highly recommend them to anybody considering building. The journey so far has been enjoyable & we can't wait for the finished product in a few months.

  • Customer Service
  • Site Admin
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!
Lee
LeeQueensland
  • Verified

FIRST NEW BUILD

published

I have recently finished my first new home build with Willoughby Homes , the start to finish process was simple easy and very professional. The team went to extra lengths to help me build the house I wanted whilst spending most of my time living out of Australia I highly recommend Willoughby Homes for your home build.

  • Customer Service
  • Timeliness
  • See all answers
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Willoughby Homes representatives

Extra Information

Other Home Builders

Brighton Homes
Hotondo Homes
Celebration Homes
Dale Alcock Homes South West
G.J. Gardner Homes
See all Home Builders

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.