Siobhan Flinn - Rental Managing Agent
After a bit of a turbulent transition between being novated between estate agents and then an few rental agents we were finally handed over to Siobhan to manage our rental property in Tullamarine over the last few years. Siobhan was extremely helpful and had a common sense and practical approach to matters. Towards the end of the rental agreement with one tenant in particular we had multiple challenging issues which caused myself a fair amount of distress towards the end and frustration for my husband, however Siobhan was extremely professional...in resolving and dealing with these matters even when they involved personal attacks on herself at times which were unwarranted by the tenant. I'd highly recommend Siobhan as a rental agent if you are after someone who is easy to deal with, has good problem solving skills and most of all common sense.
Jenny Lock is actually a Jenny from the block
Jenny has recently taken over as our property manager and she has been simply amazing. She is very helpful no matter what time of the day you call her- always answers her phone. Always keeps you informed of any updates when it comes to repairs. She tried to get my garage door fixed on a Sunday (who would do that on a weekend) she is very friendly and caring. Highly recommend her services. People at woodards you are so lucky to be working alongside Jenny. Thank you once again Jenny for looking out for us :)
Siobhan has been managing our property for a number of years now and throughout that time she has dealt with many different types clients occupying our unit. As expected some have been extremely pleasant but others have been more challenging. Siobhan has always acted in a most professional manner both with the clients and with us. She has been informative and reliable when repairs were required and always acted without delay. We have appreciated the respect she has always shown to us as she has treated our property as her own. Her communicatio...n with us is always pleasant , informative & relevant. Any action required is done promptly and with the best outcomes. We appreciate everything Siobhan does for us in managing our property and hope she remains at Woodards for many years to come we have the utmost confidence in her management of our property. We hope Woodards appreciates her as much as we do!
Paula has been an amazing rental property manager for us.
She has always been helpful, friendly and approachable.
I understand that things can be difficult at times being in the middle between the tenant and the property owner, however she has handled everything beautifully with professionalism and so much empathy for both the tenant and the owner.
Such an asset to Woodards, she is. They are so lucky to have her!
Thanks so much again for everything, Paula!
Have been with Woodward’s for the past 4 years and the service has been amazing. Have dealt with Anastasia who was amazing whenever I needed something done she would be on top of it and if I had any issues she would help me straight away. Would highly recommend her and the team at Glen Huntly.
Cassie Bray x
Laura has been managing my rental property for the past few years. As an older home it's got a few quirks so requires a bit of maintenance and effort. Each time tenants request something Laura handles requests quickly with professionalism and ease. Any requests for works are followed up with 2-3 quotes and expedited efficiently. She always sends through recommendations for actions and keeps the lines of communication open. She's friendly, nice to deal with and the best property manager I've ever had. I hope she has no plans to leave anytime soon - Woodards should definitely hang onto her, she's an asset to their business.
Outstanding! Exceeded expectations!
Ali from Woodards Carnegie has been an absolute delight to work with. Professional, responsive, highly efficient and personable. We were in a unique position where we were looking for a rental and renting out our apartment. To what could have been a stressful situation, we were pleasantly surprised with how easy and stress free this transition was. A refreshing rental experience, both as a landlord and a tenant. I would highly recommend Ali for your property management needs.
- Verified customer
Ascot Vale unscrupulous tactics
I rented a 2-bedroom unit in Tullamarine for approximately 2.5 years, my rent was paid on time, however, my experience of Woodard’s Ascot Vale - extremely incompetent, by failing to follow up maintenance requests I would constantly be seeking updates with numerous excuses as why this hasn't been attended to eg landlord is overseas, but still receiving rent, it took 12 months to replace a defect air conditioner When the property was listed for sale the agency now had a conflict of interest as Woodards was the selling agent and the property mana...gement agency. I was strongly advised to be absent during open inspections by the selling agent, I was dictated to as to when open inspections would occur with very minimal consultation when I informed that the inspections times would not suit due to work commitments this was met with hostility. With no consideration for myself, I informed the agency that open inspections would only be consented to one per week due being a shift worker - whereby I was informed by the selling agent they will enter with or without my consent - which is a breach under the act. Agent attempted on two occasions to enter the property when no open inspection was consented to, as I was sleeping post night shift when I informed the property manager this was not acknowledged or acted on she dismissed this in a verbal conversation. I was successful in obtaining an interim restraining order from VCAT due to the various breaches of the act and issued notices to enter without my consent. At this point, Woodard’s wanted to negotiate which was what I was seeking initially? Now that my fixed tenancy agreement was expiring, I decided to vacate the property based on Woodard’s incompetence and the property managers lack interpersonal skills, professionalism, and knowledge of the act. When Informed of maintenance issues during the notice period the property manager sought to have these attended to once I vacate the property, which I dismissed however urgent repairs were never attended to. I had requested on multiple occasions that the Owners corporation attended to the garden situated on the common property. I was advised this was the tenant’s responsibility which was not the case I even provided a copy of the subdivision plan yet no action from the property manager, her solution was this can be decided by the landlord when I vacate the property. On the day I was vacating the property Woodard’s had arranged their gardeners to attend to the property which I was not advised prior. The keys had not yet been returned meaning Woodard’s did not have possession of the property - this was a breach of entry. When I informed the property manager of this apparently the keys where due to be returned at 10 am, Incorrect I have until the closure of business hours to return the keys despite the agencies policy. Once I vacated the property the landlord was seeking compensation for fair wear and tear, deteriorated due to lack of maintenance by the landlord which I disputed in the end bond was returned minus an extra days rent. I would strongly advise anyone seeking a tennancy to avoid this agency as their sole focus is ensuring rent is paid without adhering to maintenance requests.
Woodards is diligent and helpful to find a good tenant
Woodards recently help us to find a tenant for our property. The manager Miss.Julie Bisking have been very helpful and update us regularly when looking for a tenant. She also understand our problems when we lost our rental income when we tried to sell the apartment due to the bad down turn in sales for 6 months.
I would recommend Woodards to manage a property.
Siobhan my property manager at Woodards has been diligent, efficient, and professional. Siobhan has regularly completed routine inspections and commenced dialogue for renal renewal unprompted. I am very impressed and thank Siobhan and the Woodards team for their efforts.
Don't be fooled, Woodards are no good at selling
In an unstable market they talked us into going to Auction. They said it was "to create a sense of urgency in the buyers". I'm now convinced it was a tactic to pressure us to lower our price. In 8 weeks they didn't bring a single offer. The next agent sold it in 4 weeks. They do not know how to sell real estate in a challenging market. They just make you pay for advertising and hope people will come to the auction. Rather than being good a engaging buyers, they focus on pushing down the seller until anyone would buy it because it is so cheap.
Leasing with Carlton Woodards.
Almost a year after leaving the house I had rented through woodards and I'm still receiving private emails from the property manager that should be directed to the tenants that remained at the property. He even attached a letter with their address and full names of all 4 tenants at the property currently. Great privacy processes in place!!!
But hey, thank you for once again proving how horrible your agency is and that you have not improved.
We spent months trying to get things fixed in the house from woodards, never had I experienced such poor...
service and courtesy
As a tenant I have found my Woodards property manager to be courteous and helpful. They were never intrusive & gave adequate notice of inspections. Responsive to the need for repairs concluded expeditiously and without fuss; they were approachable and as a tenant you were not made to feel like an afterthought.
We recently purchased a unit in Port Melbourne and we were extremely satisfied with Luke's level of enthusiasm and professionalism. Once we were successful with our bid, we had the pleasure of dealing with Laura in property management. Laura's experience provided us with a great avenue for placing the property on the rental market. We settled on 31/10/18 and our tenant had the keys on 1/11/18. You can't get much better service than that !
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