Woodards

The worst property management company. Throughout my tenancy they were like you have kept the apartment absolutely neat, tidy and clean and when I left and was asking for the bond, they started claiming very subjective things like odor of cooking. There were regular inspections done and in those inspections she never mentioned about the odour. Now… Read more

she is even saying that they will have to get it cleaned and then might even need paint. They want to charge me for everything new that they want to do with the apartment. And the property manager is talking very rudely as well with me. Very unprofessional behavior. My agent was Cassandra Micallef.

Dishonest, aggressive, incompetent , as a tenant, you'll be subject to harrassment or ignored, and they have the most unbelievably poor management. They'd rather spend time telling you what they don't do than actually doing their job. Useless and dangerous.

I thought my previous experience with Little Real Estate would beat them all but this one takes the biscuit. Rented with Woodards Northcote for three years. A very smarmy, insidious and duplicitous bunch who have absolutely zero interest in the tenant's wellbeing. Multiple appliances in unit reported to agent and not attended to. Owner tried to… Read more

blame one appliance on me; property agent did nothing to amend. Continual and constant change of property managers, which meant that maintenance requests etc fell by the wayside. Building had non-compliant issues; including a balcony roof which did not drain adequately (water turned into sludge and condensed into a fine mist - a serious health hazard). Property agent increased rent by 17% in one year which was ridiculous; owner later evicted me as they were "selling"; which explains the very convenient increase. I requested one more month on compassionate grounds (needed more time to find a place) and the owner/property agent refused. Tenants: be very wary of renting through these goons. The fact that it's a "buyer's market" in Australia does not mean tenants need to be treated like second class citizens. Know your rights and don't think you'll get a black mark against your name. I urge all tenants to go here: https://www.consumer.vic.gov.au/housing/renting/starting-and-changing-rental-agreements/resources-and-guides-for-renters/renters-guide

I've been renting through Woodards Carlton North for three months now, and as a first-time renter in Australia, my experience with Amelia Natoli has been outstanding from day one. I attended many property inspections and contacted several agencies before finding my home, and Amelia's approach was noticeably different. During the inspection, she… Read more

was thorough and transparent—clearly explaining the property's condition and answering all my questions with patience. What really impressed me was how she guided me through the entire setup process: connecting utilities, understanding the lease terms, and navigating all those little details that are confusing when you're new to Australia. The inspection and contract process were also entirely online, which was remarkably smooth and efficient—a clear standout from my experiences with other agencies.

Her support didn't stop after I moved in. Recently, I needed electrical maintenance, and Amelia arranged for Matthew, who was exceptional. He arrived exactly on time, thoroughly explained what needed to be done, and completed the work efficiently. He even went the extra mile to adjust the lighting to my preference and offered to clean up any areas that had gotten dirty during the repair. His professionalism and attention to detail matched Amelia's standards perfectly.

Thanks to Amelia's exceptional care and quality professionals like Matthew, my first rental experience in Australia has been comfortable and stress-free. I'm genuinely happy in my home and couldn't recommend this team more highly.

Tracey Dawe is a 5 star Property Manager – I can't recommend Tracey Dawe enough as a property manager! From the start, she has been nothing short of outstanding. Tracey is incredibly knowledgeable about the Melbourne property market, always staying up to date with the latest trends and ensuring her clients make informed decisions. Her expertise in compliance requirements for the… Read more

Residential Tenancies Act is second to none, giving me peace of mind that everything is handled according to the law.

What truly sets Tracey apart is her dedication and commitment to providing exceptional service. She is professional, responsive, and always goes above and beyond to ensure everything runs smoothly. Tracey has been a trusted partner throughout my entire experience, making what could be a stressful process effortless. If you're looking for a property manager who is reliable, knowledgeable, and truly cares, Tracey is the one to turn to. I wholeheartedly recommend her! Five stars! ⭐⭐⭐⭐⭐

Great and impressive start to the management of my property – Early days yet but posting that I have been very impressed with Claire Van Dyk of Woodards' persistence, being proactive and keeping me up to date in getting handover from my previous managers (ICPM who were shockingly poor and difficult to deal with). I am confident my tenants will be much happier. This was a difficult handover trying to work… Read more

with a difficult previous agent who was unresponsive. I am impressed with Claire's tenacity and would recommend her services to anyone wanting to change property managers.

Fantastic property management by Trish Cavalieri at Woodards Northcote – Trish was a great property manager. She always returned by calls and was very thorough in all the routine inspections. I would not hesitate to use Trish again when my property next comes up for rent.

Happy (and relieved) Seller – Have recently sold my family home at auction using Richard Williams and his team at Woodards in Oakleigh. The whole selling process was easy, uncomplicated and stress free. I was extremely happy with my choice of agents and I found Richard in particular to be accommodating, professional, experienced and very personable. So, thank you again from myself (in FNQ) and all my family.

[Name Removed] and [Name Removed]- They're all highly unprofessional and resort to dodgy work. They coerce you into renting uninhabitable homes and threaten, intimidate you every step of the way. Absolute nightmare!

Disappointed with the service – Disappointed with the service. I won't go into any detail here, just to say they made promises before the sale of my home and didn't deliver. There were some 'issues' both pre and post sale, consequently, I am not recommending them to any friends or family members.

VERY VERY VERY disappointing Rental experience – I am writing to share my VERY VERY VERY disappointing experience with Maria from Woodards Real Estate Camberwell. Throughout our tenancy, her service was consistently unprofessional and intimidating. After our rental property was burgled in March, Maria assured us that she would arrange for the blinds to be fixed promptly. Unfortunately, this… Read more

never happened, even by the time we moved out in late May.

Communication with Maria was EXTREMELY stressful and often felt CONFRONTATIONAL. Upon exiting, she unjustly deducted $1000 from our bond, which we believe is unwarranted. Now, we are forced to engage with VCAT unnecessarily to resolve this issue.

If you are considering renting through this company, I URGE you to exercise EXTREME CAUTION based on our experience.

Unprofessional and uncalled for – I viewed a place today and witnessed a poor lady be humiliated in front of everyone by JADE WHITING!!! Jade was late to the viewing therefore missed out on parking near the house, she demanded this lady move her vehicle which was last parked up the drive way and then continued to bash her car horn while she was trying to reverse out, in front of… Read more

everyone might I add! I assume this poor lady left after the exchange as I never saw her again. Shocking and absolutely unprofessional!

Unprofessional PM – Your PM Jade Whiting, is unprofessional. Literally throws a tantrum cause shes late to her own opening and then has a go at a potential tenant and where they’re parked tooting her horn because she wasn’t on time to park at the house. She wasn't going to get any further anyways because everyone else was parked up infront. Be on time to YOUR openings bud.

Would not recommend – Very poor. No brochures available during open for inspection until we complained. Paid for street sign, the only one that appeared, again, until we complained was upcoming/forthcoming auction. We had to follow up. Had we been an interstate seller, we would not have known these points. Would not recommend. Show details

BEWARE Worst agents ever! – Most dishonest agency/agents we have ever dealt with. Lie at any cost, to get sales. Pushing market up with their dishonest and I believe, illegal selling tactics. They had our contracts electronically signed, before our offer had even been put to owner! Beware of other 'professionals' they use or recommend. I could go on and on. BEWARE!!

30 years of great service from Woodards – Woodards has managed our property for 30 years. In our experience, the property managers such as Anthony Wren have always been exemplary. Always pleasant to deal with, professional and responsive to the needs of the owner and tenants. Many thanks for the positive experience. Highly recommended.

Worst experience of my life – I’ve been renting with this agency for a little over a year now and it has been the worst experience of my life, causing me stress, anxiety and grief. It has turned what should be a home into a prison and a burden. They will call you about most things so that there is no paper trail and proof and then rub it in your face later and use it against… Read more

you to withhold bond. Call me naive because I believe in human decency, but they have single-handedly ruined that trust in people.

Impressive Property Manager – I am delighted to share my outstanding experience with Luke pickering our property manager at Woodards Ascot Vale. Throughout our tenancy at 108 leveson, Luke has consistently responded to our inquiries promptly and kept us well-informed throughout the entire rental process. Whether it was addressing maintenance requests or answering questions… Read more

about lease agreements, Luke was always just a phone call or email away. His responsiveness and willingness to go above and beyond made us feel valued as tenants. Luke's attention to detail was evident in the thorough property inspections conducted, leaving us confident that our rental home was well-maintained.

Rented house in Carlton – We rented an apartment in Carlton for more than three years. Our Agent was Amelia Natoli. she was efficient and helpful during the entire tenancy. Whenever we had any issue for example dishwasher not working, leakage in sink and basins etc, she quickly assigned it to a professional to resolve it. I rarely have to remind her about any issue I had during my tenancy. I am more than happy to recommend her to someone looking for a house in Melbourne. Show details

Claire Vandyk – We have been dealing with Claire since she was employed by your firm to look after our Unit 3/14 Ardmillan Rd Moonee Ponds. Claire has attended to all aspects. She arranged fora the installation of new blinds and followed up with a tiling job which we arranged to have done. She has been very efficient in fact the best agent we have dealt with.

Upsetting to deal – I find it amazing that they can lease rental properties without supplying an "Apply" link in their listings. I registered to inspect two properties as soon as I received the Early Bird alert via a TenantApp. Confirmed my attendance at the 1st inspections. Then on the day of the 1st inspection, they sent an email advising that the inspection is… Read more

cancelled as the property has been leased. I'm wondering how they are able to do this considering in all the communications, they was no option to 'Apply'. Where is the fairness for those of us who are putting our lives on whole to try to get a roof over our heads???

The worst – Absolutely the worst experience as a tenant. [Name Removed] and [Name Removed] not attending to urgent maintenance for weeks to months, trying to deflect and blame the tenant for maintenance issues, despite video & in person evidence. When realised the issues were their fault such as not giving proper instructions, would be glib and dismissive.… Read more

Would say things and then back track all the time. I would have to continuously remind them of their statements and counter statements. Rude and threatening in emails. Despite my keeping the property in tip top shape, tried to claim bond spuriously before backing off. Very unprofessional. Head of Woodards deeply disinterested and unengaged, rents out of keeping with rest of market and despite paid faithfully and cleaned scrupulously, still made renting a nightmare.

As this will not, let me put edits, it’s easier I do so in the photos. They have randomly stated that I had an issue with the stove because I was using the wrong cookware. This is completely invented. I had changed all the cookware on moving in. The level of communication was completely garbled, [Name Removed] would refer to the splashback as the “oven”. They also have lied that they sent out a contractor and I wanted a second one. I have solid email proof. [Name Removed] never sent out a contractor as they kept threatening me with a user error fine if the contractor decided it was a user error, but they couldn’t tell me how I was misusing the stove. They couldn’t tell me based on videos, they couldn’t tell me based on Emails, they couldn’t tell me based on instruction manuals. [Name Removed] said they didn’t understand how to use the stove top themselves, and they needed to do in services. They eventually came and told me that I needed to press the L button for four seconds to deal with permanent lock. But they never solved the fact that the stove top turning on and off randomly for the whole time of my tenancy.

They also refused to send out anyone to sort out the smoking oven that resulted in whole corridor smoke detectors going off & building manager involvement, they told me to call Electrolux. Again because they refused to accept that it wasn’t a user error. They were telling me insultingly to clean the oven. It was smoking from the very first use.

They threatened to VCAT over a tray that I put in the oven by mistake that was supposed to belong to the sink, that I had already agreed to pay for repeatedly. They threatened VCAT over a stackable car park fine - whereby I had left my door open & the carpark managers sent a technician out to charge me $374 to say the car park was fine and nothing had happened to it! When I said that I had no intention of making the owner pay for it, but I was negotiating with the car park management, they still threatened VCAT. They threatened to deduct my bond if I left early, and I had to show them proof that they had agreed for me to leave early. This is the mental confusion I’m talking about.

Rude to vote volunteers – I saw Woodards male berate tired vote volunteers for daring to stand outside their office ...he made them move 300mm or 1 foot onto asphalt footpath. How petty! They weren't obstructing or doing anything wrong at all. I thought I'd never use this agency...they obviously have little interest in democracy let alone good manners or kindness. Avoid.

Emina Taleb – Emina has been managing our property for the past 12 months. She is an extremely diligent manager and follows up on all issues as they arise, always keeping us informed and advising us as to the best way to deal with those issues. Emina is always easy to contact and is very knowledgeable in her field. She is smart, kind and very good at making… Read more

us as the property owners feel that we are in safe hands with her as our property manager. Thank you for all your hard work on our behalf Emina. Woodards are very lucky to have you. Jeanette and Roger Slee

Keep your distance - rental properties – I have had endless problems with the Woodards rental team at Camberwell - I would steer clear of them and find an agent that has the capability to look after your asset. And looking at the other recent reviews it seems it is not an isolated case.

Started well ended badly – My experience with Woodards has been very mixed. Intially when Woodards took over from Landsfield... I would have rated this company highly however the standard of service and care for my rental reduced significantly particularly in the past year. I am now selling my property and it has been quite a discovery tour. There has been big ticket items… Read more

missed in inspection reports such as cleaning of the roof gutters and blocked downpipes, which was paid for a year ago and appears not to have been completed by maintenance people ,significant flooding under the house which was never itemised in the final property inspection report, cracks in a vanity basin which has now been replaced. Would I recommend this company for a property management. Unfortunately not.

Stay Away Or Avoid – Please dont trust this crap [Name Removed]. He don't respond to your email because he afraid to answer your queries in black and white as evidence. Please beware this crap.