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Woolworths Annual Multi-Trip Travel Insurance

Woolworths Annual Multi-Trip Travel Insurance

Overseas, Domestic
4.0 from 7 reviews · View Statistics

Reviews

4.0

7 reviews
4
(0)
3
(0)
  • Value for Money
    3.4 (5)
  • Transparency
    3.8 (5)
  • Customer Service
    4.2 (5)
  • Claim Resolution Time<1 week (1) and 1-2 weeks (3)
  • Claim ApprovedYes (3) · No (2)
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Bunbury couple

Bunbury coupleSouth West, WA

  • 2 reviews
  • 4 likes

Customer can't win.

published

I purchased an annual multi-trip insurance in the hope of being covered.
The insurance and airfares we payed 4 months before any sign of the 100 year flu.
Needless to say when virgin cancelled our flight due to border closing we claimed the replacement
Qantas flights on our insurance,no luck.Had another go and again no.
When I tried to cancel the remaining insurance to recoup some losses,guess what,no go.They can,t lose.
So if I was you I would ask Woolies what they do cover rather than what they don't.It will be a very short list.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForSenior
Type of ClaimTravel Delays/Cancellations
Claim DateApril 2020
Claim ApprovedNo
See all answers
2 comments
Bunbury couple
Bunbury couple

AKM even could'nt be bothered to give us an automated reply for their win and our loss.

Woolworths Travel Insurance
Elisabeth L.Woolworths Travel Insurance
Danny W.

Danny W.Perth, WA

Softened the blow of having items stolen.

published

Purchased insurance primarily for medical and car excess coverage but grateful our baggage loss was mostly compensated by Woolworth insurance. It was a fair claims process without too much hassle.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimLost/Stolen Property
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
Tony

TonyGreater Melbourne (Outer), VIC

  • 4 reviews
  • 2 likes

Not worth and a junk policy

published

Be careful with exclusions. I bought annual multi trip cover and this was my first claiming experience due to unexpected flight cancellation.
This policy doesn't cover cancellations due to technical fault by the airline & it doesn't state anywhere.
It is false advertising when selling this policy.
What is the point buying a travel insurance when it doesn't cover a common cause of flight cancellations??
Fresh food people should not sell "bad apples"

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimTravel Delays/Cancellations
Claim DateDecember 2019
Claim ApprovedNo
See all answers
4 comments
Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance
Tony
Tony

Hi Ryan,
thanks for the message and my policy number is TRVA-1910-347299505
Victoria.
Woolworth policy should have all my contact details.

Woolworths Travel Insurance
Ryan A.Woolworths Travel Insurance

Hello Tony, thank you for your response, unfortunately we will need you to give us the above-requested information through private message for us to contact you. Please private message us with that and we will contact you about this.

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G Belcher

G BelcherMid North Coast, NSW

Amazing Service

published

I would like to thank the people at Woolworths Insurance, we just got back from a holiday in Thailand where my husband became ill and had to be hospitalised. Woolworths Insurance were amazing, could not fault them. Nothing was to much trouble and your people rang everyday to check on us both and to make sure we had everything we needed. By far the best experience we have ever had with an Insurance company. We would especially like to thank Will and Stephan. We would highly recommend Woolworths Insurance......Garry and Jennifer Belcher

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time<1 week
Type of ClaimMedical
Claim ApprovedYes
See all answers
jjwestby

jjwestbyFar North Queensland, QLD

Not to travel without it

published

Top value, five minutes to put in place, only took 6 days from start to finish for a claim, first time user of Woolworths travel insurance but certainly not my last

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimMedical
Claim ApprovedYes
See all answers
1 comment
Woolworths Travel Insurance
Zoe H.Woolworths Travel Insurance
Diana32

Diana32Victoria, Australia

  • 2 reviews

speedy claim process

published

I have been using this travel insurance on an annual basis for 3 years and only this year had a large claim following an accident requiring my hospitalisation and cancellation of travel plans. I was able to provide full details and the claim was paid in less than 10 days. I will continue to use them

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
Dianne

DiannePerth, WA

  • 4 reviews

Excellent Service

published

I have an annual Policy with Woolworths and travelled 7 times. Have never had to claim on any travel insurance before but unfortunately recently had to. Smooth and easy from beginning to end. Friendly helpful staff. No problems at all and had payment within the week

Insurance claim madeYes
1 comment
Woolworths Travel Insurance
Woolworths I.Woolworths Travel Insurance
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Questions & Answers

Florence

Florenceasked

Annual Multi-Trip Travel Insurance

Just to confirm that my comprehensive annual multitravel insurance Covers cruise tours. Thank you.

1 answer
Woolworths Travel Insurance
Ross P.Woolworths Travel Insurance

Hi Florence,

Thank you for requesting some information regarding your Woolworth's Travel Policy.

We certainly do cover Cruise's in our Travel Insurance Policies.

However, it is important that you specify the right destination when you purchase the policy.

If you are visiting only Australian ports during your cruise, then at the time you purchase Your policy you must
specify Australian Cruise as your destination.

I hope you have a great trip and enjoy your cruise!

Regards,

Ross

Get an answer from our members and Woolworths Travel Insurance representatives

Details

Compare all 8 Woolworths Travel Insurance
CategoryTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Home and Contents, Life and PetCar, Home and Contents, Life and Pet
UnderwriterHollardHollard
Maximum Age Covered 75 years old75 years old
Medical Coverage
Overseas Emergency Assistance Not IncludedUnlimited
Accidental Death$20,000$20,000
Emergency DentalNot Included$500
Pregnancy (max weeks) 25 weeks25 weeks
Resumption of Journey Not Included$3,000 (as part of Additional Expenses)
Hospital Cash AllowanceNot Included$50 per day up to $5,000 (minimum 48 hours of hospitalisation required)
Overseas Emergency Medical & Hospital ExpensesNot IncludedUnlimited
Loss of IncomeNot Included$10,400 (max 26 weeks, up to $400 per complete week)
Permanent DisabilityNot Included$25,000
Luggage & Personal Effects
Theft of Cash $250$250
Delayed Luggage Not Included$375 after 12 hours, $750 after 72 hours
Credit Card FraudNot Included$5,000 (combined with Travel Documents cover)
Travel Documents / Passport Not Included$5,000 (combined with Credit Card cover)
Maximum Single Item Limit $3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)$3,000 (computers, video recorders and cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects $15,000$15,000
Ancillary
Personal Liability A$3,000,000A$3,000,000
Rental Vehicle Excess $5,000$5,000
Motorbike / Moped Coverage Not IncludedNot Included
Domestic Pet Care $500$500
Special Activities Packages
GolfIncludedIncluded
CruiseIncludedIncluded
Adventure IncludedIncluded
Snow / SkiOptional ExtraOptional Extra
Compare all 8 Woolworths Travel Insurance

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