Huge Shoutout to Fred!
Fred went above and beyond in a hectic time and helped me get what I needed! Thankyou heaps Fred you are an absolute legend mate! Blokes like Fred is why World fitness Australia is such a great business!!
Purchased Bodycraft home gym. (Wheelchair user)
Top quality gym. Tom and team were great with a speedy sale and delivery (xmas period), nothing was a hassle.
Very happy with the whole experience and able to not install seat for use with wheelchair.
Delivery guy was polite, product is well made for the price. Delivery time is acceptable.
So easy to use and premium quality
Perfect device. Solid and has a premium feel and touch to it. Highly recommend. Easy to use and can be used in a number of different muscle groups!! Love it
I needed some help and Tom replied very quickly and sorted out the problem.
I contacted Reebok with a request for a link to help me with a treadmill that I bought from a friend.She
had lost the Instruction Manual,so we needed some guidance.
Tom replied with just the link we needed.
Great service,thank you Tom!
Terrible customer service
Brought some weight plates, the seem was so rough it ripped a callus of my hand. Told them the product was not fit for purpose. But they didn't care, told me they would charge me between 25 - 50% to restock the item. Terrible service and in contravention of Australian law.
- Verified customer
Ten out of ten!
Simply the best. Excellent website. Excellent pricing. Prompt to respond to queries. WorldFitness could teach 99.9% of the companies in Australia how to conduct business that is well and truly customer-centric. I was kept informed regarding tracking of my order - and the goods arrived exactly as indicated. The product is awesome. The service is first class. If you seek gym equipment - this is the place of choice. Great job guys!
Excellent customer service
After ordering I had concerns about what I’ve ordered so I emailed some questions which were answered promptly and assistance was given to change my order to a more suitable item as suggested by Luke. I was then able to easily pay the additional money online. Great service
- Verified customer
Horrible Service - Sold item they could not supply
Contacted me to say they sold me an item they could not supply - agreed to pay an extra $30 to change to an item they could supply. Then told it would not be shipped for another 24 hours....Awful service would not go above they promise of delivery within 8 working days. Not happy given full refund.
Exceptional service, excellent product!
I purchased the Body Iron TX607 as an addition to the half rack I have already purchased from World Fitness. Delivery was again quick, assembly of the cables was slightly harder than I anticipated but the team at World Fitness were efficient and quickly sent videos which cleared up my confusion and I’ve now got a fantastic new addition to my garage. Product is excellent and has already been put to good use. Cheers to the team at World Fitness!
Damaged by fraudGreater Melbourne (Inner), VIC
- 2 reviews
- 1 like
Best Service Experience - EVER!
I ordered several products which were delivered very quickly and I was kept informed throughout the process. I communicated several times with World Fitness and they were very helpful and professional. Truly, the best service experience I have ever had when ordering products online.
Excellent Customer Service at World
I purchased a Boxing Station a few years ago and since then it has had a couple of issues. The team at World fitness helped have helped out a lot. Gone above and beyond - they called, offered self help videos and once the faulty part was diagnosed, they ordered it and it was promptly sent .
Well done Luke, Marvin and the team!
Great customer service!!
We bought a punchbag and stand for our sons birthday
Once set up
It did not seem stable and kept galling forward. After contacting world fitness they asked for a video and with in 24 hours sent 2 amazing personal video showing where we had gone wrong! Now all set up and ready to go! Great personal service. Thanks so much
- Verified customer
Brilliant Customer Service and High Quality Products
This was one of the easiest online purchases I have ever made. The staff at World Fitness are fantastic and keep you updated on the progress of your order every step of the way. Super fast delivery. I would highly recommend this company to anyone wanting to purchase high quality trusted brand name fitness equipment. My spin bike is so easy to use, looks gorgeous, is also very sturdy and compact at the same time, my only wish is I had purchased it sooner.
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