Going above and beyond!
Louise has been absolutely amazing to deal with and I highly recommend! After seeing some Love to Dream swaddles I liked and couldn’t get in NZ, I contacted Louise to see if she would be willing to post them to me. She didn’t hesitate at all, she was super helpful, emailed back straight away and continued on doing so to keep me updated as well as even trying make the shipping cost as low as could be.
Thanks so much Louise, I look forward to buying more things from you in the future!
- Verified customer
Outstanding Customer Service
Hands down this is the best customer service I have ever received (and I shop a lot!). The products I purchased are of the highest quality and they were a great price. Louise responded to my questions in record time and went above and beyond to get the products to me quickly. I have recently moved house and the wrong address was on my order (my fault). I didn't realise this until the items had been sent. This was not a problem for Louise who chased this up for me with Australia Post and ensured I received my products quickly. I can not recommen...d Wrigglepot highly enough! I wish shopping was always as easy as this with all retailers. It makes life so much easier when people go above and beyond to help out. If I could give a higher star rating I would. I will definitely be buying from Wrigglepot again and will encourage my friends and family to do the same.
They sent me a product with damaged packaging
I purchased a couple of baby swaddles in this online store and one of packages arrived damaged. Moreover, it is very clear that the package had been damaged already prior to shipping out the product. The damaged area was covered with sticky tape which means they had seen the package was damaged and it did not bother them at all. They think it is totally fine to send products in indecent form. Well, I have to say it is not!!!! Especially when the product has been bought as a present. What do you think about yourself???? What a disgusting service...
Impressive Customer service and fast delivery
I made my first purchase from Wrigglepot and can not recommend them enough. The owner personally called me to advise one item was unavailable and offered multiple replacement options.
Items received very quickly and had a lovely personal note and gift!
- Verified customer
Outstanding customer service
Can’t believe how lucky I was to find Wrigglepot. I have now made 3 purchases from this store and each time, Louise’s prices have been the best I have found online. If your purchase is over $25 then the customer wins again with free postage. Team all this with quality products, fast delivery and friendly, knowledgeable customer service, it’s hard to go past Wrigglepot.
I am very happy to recommend Wrigglepot for fuss free shopping.
Ordered for the first time from Wrigglepot.
Good communication regarding order, dispatched quickly, free shipping for a minimum but low spend. Well packaged. Good quality product. Very happy, would order from them again. Thanks!
Amazing prices and gorgeous service!
I was so happy to come across this site on a google search and ordered a love to dream bag for my baby. It was such a great price and when the item arrived I loved the personal touch with a deliscous herbal tea attached to my invoice details. Would 100% recommend and will be purchasing from this site again. Thanks
- Verified customer
Great prices, great service
I first used this website because the prices were better than anywhere else. Plus free shipping on orders over $25. I experienced great customer service as well. When one of my purchases didn't fit properly, they replaced it immediately no questioned asked. Definitely recommend this retailer.
- Verified customer
Repeat customer - very happy
Have made a few purchases from Louise at Wrigglepot and I am thoroughly impressed with the products and service. Prices are excellent compared to other online stores and free shipping over $25 is just a bonus. Products arrive quickly and are packaged safely.
- Verified customer
Repeat customer! Fabulous service!
Absolutely love this store! Louise is lovely! I've been back numerous times to purchase the same item for bub. Once it wasn't in stock, they went above and beyond to make sure they I would receive it. Excellent prices, free shipping a huge plus. Thank you so much for keeping my lil guy happy! Absolute pleasure shopping here.
Would definitely shop here again
Amazingly fast postage. Ordered on a weekend and it arrived 9am Tuesday!
One of my items had a minor manufacturing defect and customer service was fast, efficient and friendly even though they had to go back through the manufacturer. I wish wrigglepot sold every baby item so I never had to shop anywhere else!!
6 out of 5!!
I bought Sam the Sheep Sleep clock in October. Last week it started being faulty and now the eyes don't close. I contacted Wrigglepot and Karen responded the same day with a couple of troubleshoot suggestions. However they failed to work. When we determined Sam was broken Karen put a new clock in the post that same day using Express Post so we got it within 2 days! Awesome customer service!!
Good products, prices and excellent service.
Following a few purchases from Wrigglepot, I have no hesitation in recommending this store to any prospective parents/buyers. Wrigglepot has excellent service and I have experienced this when having a faulty product. Wrigglepot's first response was clear and efficient and follow up contact excellent.
Fantastic! Communication at its best!!
Have had fantastic experiences with Karen from wrigglepot! Shipping always fast, communication always quick, answers the phone when you call! Unfortunately there was a product that I ordered had a back dating - by the company making the products, so there was a waiting period for the produxt - not Karen's fault at all, she told me this, had follow up emails, she even phoned the company for exact dates to let me know when they would be arriving! As soon as the product arrived she expressed posted the product to me (free of charge!!) couldn't speak highly enough :) Thank you so much again! You will always have my business!
Really love this website! I really can't fault it. Free delivery with no minimum spend (most other website make you spend at least $100 for this). Excellent delivery times. Such a great range too and often at cheaper prices than elsewhere. Wrigglepot is my go to online shop for everything for my children. Keep up the excellent work guys!
I purchased the Weanmeister freezer pod value pack and aside from the amazingly quick (and free!!) postage these are brilliant! Service from Karen was just great and the little tea sample was much appreciated and was such a lovely thought. Will definitely buy from this online store again, highly recommend!
Excellent friendly service :)
I have ordered many items from Karen at wrigglepot and I am very happy with the service. The items always ship straight away and there is often a cute little gift too (the minky went straight into my babies mouth he loved it). I've been having some difficulties getting my babies sizing correct with cocoons as he is a little bigger it seems - even though hes 4 months and the packets say 2-12. But Karen was very helpful allowing returns and sending me photos of options. Very lovely service :)
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