Wynstan

The service was excellent from the first call to the installation. I’m so happy with how the shutters look and Function. I might just have to install on all windows. Thankyou Wynstan Show details ·  1

Hi, I had three roller blinds installed by Wynstan of Baulkham Hills, I am delighted with my new blinds. I was extremely happy with the service right through from quote to installation, so thank you so much ! Cheers, Lesley Maker Show details ·  1

Dealing with Michael, Darko and the team of Weinstein was a great experience installation of curtains for both properties professional Show details ·  1

Very happy with the service provided by Darko and his assistant. Very grateful. Thank you. Show details ·  1

From the initial consultation through to installation, Wynstan have been brilliant! I am thrilled with my new vertical blinds. I obtained three quotes from different companies and Wynstan had the best range and offered a competitive price. The team (Joe in sales and Mick who did the installation) were polite, professional and friendly. Joe took… Read more ·  1

the time to talk about colour and fabric options that would go with my apartment. Mick installed the blinds quickly and with a smile. I also took the option for them to remove the old blinds too which was worth the small amount extra I paid. I highly recommend Wynstan. I couldn't be happier with the result.

We had Crimsafe double security front doors installed. The product is amazing and looks great. Angelo the sales rep was amazing, not pushy just straight to the point. Our installer Mansour was just delightful, very efficient and unobtrusive. Loved the customer service from start to finish. Show details ·  1

Steve, our installer, gets 5 stars for being a champion. He was quick, helpful and extremely informative. The order itself took longer than promised to arrive. Blinds look great when installed though. Show details ·  1

Appalling after sales service. 2 days after installation, one of the screws securing my outdoor awning pulled away from the wall, which made the awning inoperable. Four weeks and numerous phone calls after requesting repairs, I still have not received a phone call to schedule a service call, despite being told that 7 - 10 business days was the standard. Show details

Very bad customer service my mum brought shutters last year and still hasn't been able to use them and still waiting. They take them down or give her the money back for them

DO NOT BUY THIS PRODUCT! NEVER BUYING FROM WYNSTAN AGAIN! My partner and I recently purchased the Siesta “blockout” blinds for our new baby 1 month before her arrival. After the blinds were installed a tremendous amount of light came through what are meant to be “blockout”. (Refer to attached photo for advertising comparison) After numerous… Read more

complaints to Wynstan asking for a refund and being told “I’ll have to speak to the manager” “We’ll get back to you tomorrow” and waiting weeks for a reply then emailing again and being told the same thing on and on for months. And finally coming to a conclusion 3 months later after our baby was 2 months old. We only received a 30% refund. Due to some of the worst customer service I have ever witnessed, we will not be returning to this company ever.

Additionally we have replaced the blinds now with a different company and have 100% pitch black room for our baby.

I have written a Google review before, but it looks like Wynstan has shut down Google reviews altogether because there were so many pointing out how bad the products are and how poor the experiences have been. I was also unable to post photos on Google because the owner had earlier turned off that function. The owner replies to all negative… Read more

review with one line asking the reviewer to call the company's customer service number, but I have done that numerous times with no progress at all.

I used Wynstan to install a flyscreen door and some blackout blinds back in February. Unbeknownst to me at that stage, Wynstan subcontracts out all its installation work. The installer cut out holes in my door frame when he installed the flyscreen, and because the whole frame is in one piece, it would cost thousands of dollars to replace. The flyscreen door handle was also installed right next to the glass sliding door handle so that they clash. Wynstan told me repeatedly that it's not their problem, and it's on me to deal with the installer's insurers.

The installer provided his insurance company with a very expensive quote from a glazier that has no online or no physical presence beyond a PO box address, and asked the insurance company to pay *him* out on the quoted amount. The insurance company also asked me to find quotes, and I gave them one that's cheaper. The insurance company found my quote reasonable, but before they were able to pay me, the installer lodged a complaint on grounds that *he* should be paid (note that he damaged my door frame but considers that he should be able to take the compensation money, with me left with a damaged frame, dysfunctional doors, and no compensation). The installer also called me and very aggressively told me that he should be paid the compensation since he should be the one deciding how to fix the damage.

The blinds were also installed very far away from the wall. Wynstan promised several weeks ago to send another installer to adjust the blinds, but there has been no follow up. I called and emailed several times, and finally got told by email today that "we do ask for patience as we are re allocating to a different technician." It has been 1.5 months, and it's not clear how much patience they are asking - months? Years?

If you do not want poor products, terrible service, or wasting your life follow up on damages to your property, then you know who NOT to use.

The Blind Factory is your best bet for blinds, they deliver quality service at a slightly higher price but they do sell blinds ...unlike competitors who sell promises. Show details

I paid a deposit for my blind end of September. I was told up to 6 weeks after and several phone calls and emails, which were never acknowledged, my blind was finally installed on 16 December, 11 weeks after deposit. I have seven blinds already around my house that have been put up over the years by Wynstan and all with the same colour green… Read more

pelmet which was very obvious to the person that was doing the measurements as she told me the same canvas pattern was unavailable which was OK but when the blind was installed the pelmet is a completely different colour green and again, after several unanswered emails, I was told by Rooty Hill staff, that it would cost me another $136 to have the colour changed over to the one that should’ve been ordered in the first place! Why would I have ordered a colour completely different to the other seven around the house?The staff at Rooty Hill showroom have been wonderful and have been the only ones trying to help me. Customer service from head office is non existant and they don't seem to care about customers at all. I just wish I had read some of these reviews before placing my order for this extra blind. Where is the care and the fact that they cant even acknowledge the emails I have sent to head office is disgraceful.

I was initially advised that the awnings would take six weeks. It has now been three months, and I am still waiting. I’ve had to follow up several times for an estimated delivery and installation date, with the only explanation being that, you’ve been unusually busy.