Wynstan

I have written a Google review before, but it looks like Wynstan has shut down Google reviews altogether because there were so many pointing out how bad the products are and how poor the experiences have been. I was also unable to post photos on Google because the owner had earlier turned off that function. The owner replies to all negative… Read more

review with one line asking the reviewer to call the company's customer service number, but I have done that numerous times with no progress at all.

I used Wynstan to install a flyscreen door and some blackout blinds back in February. Unbeknownst to me at that stage, Wynstan subcontracts out all its installation work. The installer cut out holes in my door frame when he installed the flyscreen, and because the whole frame is in one piece, it would cost thousands of dollars to replace. The flyscreen door handle was also installed right next to the glass sliding door handle so that they clash. Wynstan told me repeatedly that it's not their problem, and it's on me to deal with the installer's insurers.

The installer provided his insurance company with a very expensive quote from a glazier that has no online or no physical presence beyond a PO box address, and asked the insurance company to pay *him* out on the quoted amount. The insurance company also asked me to find quotes, and I gave them one that's cheaper. The insurance company found my quote reasonable, but before they were able to pay me, the installer lodged a complaint on grounds that *he* should be paid (note that he damaged my door frame but considers that he should be able to take the compensation money, with me left with a damaged frame, dysfunctional doors, and no compensation). The installer also called me and very aggressively told me that he should be paid the compensation since he should be the one deciding how to fix the damage.

The blinds were also installed very far away from the wall. Wynstan promised several weeks ago to send another installer to adjust the blinds, but there has been no follow up. I called and emailed several times, and finally got told by email today that "we do ask for patience as we are re allocating to a different technician." It has been 1.5 months, and it's not clear how much patience they are asking - months? Years?

If you do not want poor products, terrible service, or wasting your life follow up on damages to your property, then you know who NOT to use.

From the initial consultation through to installation, Wynstan have been brilliant! I am thrilled with my new vertical blinds. I obtained three quotes from different companies and Wynstan had the best range and offered a competitive price. The team (Joe in sales and Mick who did the installation) were polite, professional and friendly. Joe took… Read more ·  1

the time to talk about colour and fabric options that would go with my apartment. Mick installed the blinds quickly and with a smile. I also took the option for them to remove the old blinds too which was worth the small amount extra I paid. I highly recommend Wynstan. I couldn't be happier with the result.

We had Crimsafe double security front doors installed. The product is amazing and looks great. Angelo the sales rep was amazing, not pushy just straight to the point. Our installer Mansour was just delightful, very efficient and unobtrusive. Loved the customer service from start to finish. Show details ·  1

Steve, our installer, gets 5 stars for being a champion. He was quick, helpful and extremely informative. The order itself took longer than promised to arrive. Blinds look great when installed though. Show details ·  1

Bill is a wonderful craftsman, the plantation shutters took 6 month to arrived but I am very happy with the end product. Bill installed them perfectly and they look amazing. Thank you also to Michel that helped through the process while waiting for them. Show details ·  1

We were very happy with the service and installation of our front door and back French doors. Perfect colour match and fits to perfection. Thank you! Show reply

Had the three downstairs windows fitted with Crimsafe screens. The screens look great, Peter the installer was brilliant, quick and cleaned up after himself, even took the old screens away. Matt who measured up for these screens has previously arranged my crimsafe front door and crimsafe balcony door as well as my plantation shutters that… Read more ·  1

replaced my block out blinds, all done by Wynstan over the years. I have always found Wynstan staff to be courteous helpful and happy to keep you up to date of progress. I highly recommend Wynstan.

Appalling after sales service. 2 days after installation, one of the screws securing my outdoor awning pulled away from the wall, which made the awning inoperable. Four weeks and numerous phone calls after requesting repairs, I still have not received a phone call to schedule a service call, despite being told that 7 - 10 business days was the standard. Show details

The Blind Factory is your best bet for blinds, they deliver quality service at a slightly higher price but they do sell blinds ...unlike competitors who sell promises. Show details

I paid a deposit for my blind end of September. I was told up to 6 weeks after and several phone calls and emails, which were never acknowledged, my blind was finally installed on 16 December, 11 weeks after deposit. I have seven blinds already around my house that have been put up over the years by Wynstan and all with the same colour green… Read more

pelmet which was very obvious to the person that was doing the measurements as she told me the same canvas pattern was unavailable which was OK but when the blind was installed the pelmet is a completely different colour green and again, after several unanswered emails, I was told by Rooty Hill staff, that it would cost me another $136 to have the colour changed over to the one that should’ve been ordered in the first place! Why would I have ordered a colour completely different to the other seven around the house?The staff at Rooty Hill showroom have been wonderful and have been the only ones trying to help me. Customer service from head office is non existant and they don't seem to care about customers at all. I just wish I had read some of these reviews before placing my order for this extra blind. Where is the care and the fact that they cant even acknowledge the emails I have sent to head office is disgraceful.

We engaged Wynstan to supply and install custom plantation shutters in a clearly specified a STANDARD Dulux colour for our high end house at Edgecliff. Been asked to pay deposit months in advance, experienced multiple delays, extremely passive in communicate with their client, and then the shutters delivered in the wrong colour. Overall time… Read more

frame is 2 months as they clearly delegated their manufacturing to be done overseas - they themselves does nothing!

Wynstan staff say they cannot tell the colour difference in the photos attached (really??) and they have to send someone to assess the colour discrepancy — yet no one followed up.

Lack of accountability, responsiveness unprofessional!

Highly do not recommend Wynstan. They do not care about their service quality, no control of the product and service they provided.

== Updates: Wynstan's people took a long while to get to our site, confirming colour is wrong. This is despite us paying an extra “special colour’ fee! We were told that someone from the office would call to discuss the resolution, which is a complete lies.

We demand a full refund! And never trust these people!!!

Unhappy customers We purchased more than $16,000 worth of powered blinds, shutters and curtains from Wynstans over the past 4 years. Last year we had a motor failure on one of our powered blinds which was eventually replaced under Warranty. Unfortunately, the new motor was not compliant with our existing remote control so Wynstans connected it to… Read more

a remote that controlled 2 awnings in the same area. We advised that it was unacceptable to have to control 2 blinds on the same window with 2 different remotes. We requested they change the motor on our other blind and provide a new remote to leave us with a blind configuration consistent with our initial purchase. Wynstans adamantly declined and advised that they were only prepared to carry out these essential rectifications for an additional charge of $400. Several discussions with Wystans Hornsby Office failed to break the impasse and we were eventually referred to their Head Office to discuss further with their Customer Service Manager in [Name Removed]. [Name Removed] was curt and condescending and gave the impression that little consideration went into the response to our request. As a last resort we emailed the the Managing Director and Operation Manager plus the Customer Service of our issue but consistent with their total lack of empathy we did not even blinds, shutters and curtains from Wynstans over awnings in the same area. We advised that it was unacceptable to have to control 2 blinds on the same window with 2 different remotes. We requested they change the motor on our other blind and provide a new remote to leave us with a blind configuration consistent with our initial purchase. Wynstans adamantly declined and advised that they were only prepared to carry out these essential rectifications for an additional charge of $400. Several discussions with Wystans Hornsby Office failed to break the impasse and we were eventually referred to their Head Office to discuss further with their Customer Service Manager in [Name Removed]. [Name Removed] was curt and condescending and gave the impression that little consideration went into the response to our request. As a last resort we emailed …the Managing Director and the Operation Manager outlining our issue but consistent with their total lack of empathy we did not even get a response. We are unlikely to deal with Wynstans again and we strongly recommend that you do the same. Wynstans with a Why Bother.

Lourdes Stone Beecroft NSW

Lack integrity & accountability. Between retailer customer service & salesman both lack professionalism of their product & what the customer wants. Initially on day of quote seemed normal l paid deposit l didn't sign anything. Then installation day huge disappointment of my security sliding doors with midrail l didn't want l reiterated to [Name… Read more

Removed] salesperson prior l want full length security mesh on doors. Followed by incompetent measuring overall causing delay but l want my money back & they're refusing to refund my money. l don't want their over promised crimsafe product or offer!!! Over 1 week & l'm stressed. Please refund my money & take yr doors asap. This matter isn't being handled professionally by Wynstan management!

Excellent service from quote to installation - Repeat business No. 3 – Repeat business No.3; 3 different types of product, Crimsafe flyscreens, Plantation Shutters, Whisper Sheer Blinds. Only a couple of hiccups and these were instantly rectified. The quality of the product, customer service and the results have been… Read more ·  1

excellent.

Major thankyou to the Hornsby staff, who were all competent, professional and very customer focussed; Graham, original measure & quote who really understood my requirements; Mario, who did a wonderful Crimsafe installation & really knew the product; Chris, who did a stunning job with the plantation shutters & went out of his way to ensure customer product satisfaction; Tom, who did an amazing installation of the Blinds, despite my awkward sloping floor, he worked very hard to the best result for product finish & customer satisfaction.

It was a pleasure from start to finish & I am so happy with my Screens/Shutters/Blinds - thankyou.