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Keep well away from this business!
We got a plumber to come over and do a quote on finding and fixing a water leak in our garden, near the meter box.
Plumber said “it’s going to be well over $4000” reasons given:
- leak will be impossible to find
- will need to replace and relay new pipe
- will need an excavator to dig the water pipe.
- will need to knock down the fence to get the excavator in.
All of this was absolute rubbish! (We didn’t go ahead with this quote!) Instead my husband went to the rental to have a look. He found the leak straight away. Dug (using a shovel) 20cm in...
Do not use these people they overcharge and we suspect some of the work did not even need to be done.
We had a gas heater that kept going out. We called them in and they checked the heater and stated that the heater was not the problem. They checked the gas. The man walked around the house with this instrument that kept beeping. He told my husband we had gas leaking and needed to have the pipes replaced. My husband was very concerned because of all the beeping noises and thought he needed to get it done immediatly. It cost $7000.00 and took two men half a day to do. Our heater still kept going out. When another man from the company did the com...plience check we told him the heater was still not working . He had another look at it and stated it was not fit for purpose. He said we needed a new heater and wanted to charge us another $6000.00 for this. My husband stated we could not afford this. He became suspicious and had other plumbers come in to check the heater. All it needed was the lighting mechanism replaced. The charge for that approximately $500,00. We would have paid $13,000.00 if we had continued with them. As it is we paid $7000.00 and we are wondering if the pipes really need replacing. Another plumber told us that he would have charged $2400.00 for the job of replacing the pipes instead of the $7000.00 that they charged.
If I could give less than one star I would
Do not use these people, I cannot even describe the ordeal I have been through. Zero customer service, could not care less about their reputation, unethical, do not comply with legal requirements and overcharge. I have only managed to get somewhere in rectifying my issues by going through the Victorian Building Authority and Consumer Affairs.
The plumber that owns this company DOES NOT HAVE A LICENCE, he has been suspended: https://www.vba.vic.gov.au/news/news/2021/plumber-fined,-suspended-after-repeated-failures
He is also undert...aking the same dodgy practices interstate: https://citynews.com.au/2019/deceptive-plumbers-fined-for-false-advertising/ https://the-riotact.com/plumbing-business-fined-130k-for-misleading-ads/343759 Do not use any of the following companies either as they are all party of the same dodgy company: https://abr.business.gov.au/ABN/View?abn=44609402600
Cancelled Service and then stated they don't provide the Service
I tried to arrange 2 Gas Compliance Checks in early June with Your Local Plumber and thought all was good until I received an email in mid June stating the Plumber was ill and all jobs were postponed for 10 days. I waited 10+ days and then tried again and was told that Your Local Plumber does not provide the service - I have wasted an entire month - the reason for 1 star.
My advice - find a nice local plumber who is willing to do the work - do not rely on Your Local Plumber for anything.
Misleading and deceptive company
I rang to get a quote for replacing some tap washers that were leaking.
I was given a call out fee but when I pushed for more information I was told they were not qualified to quote and the plumber would explain everything when they arrived. Despite numerous attempts to get a reasonable estimate of the costs the best I could get was a call out fee which I assumed covered an initial time period for the work as this is fairly standard practice.
When the plumber arrived and before he even walked in the door, I specifically asked him about his fees...
Do Not Use Your Local Melbourne Plumber
We have had a terrible experience with YLMP - they have been manipulative, deceptive and unethical. They told my wife I had agreed to work that I never agreed to. They gave us bad advice about what work needed to be done, and they are still trying to get us to pay for work they never did. Steer clear.
Destroyed my faith in plumbers
I have had the worst experience ever with this company My Local Plumber.
I contacted them to service and check a gas log fire (which was working perfectly) and was bullied into $6400 new pipes.
I believe they prey on older vulnerable people with a fear of gas.
My advice use only plumbers that you have had personal recommendation for….because this self regulation of the plumbing industry allows cowboys like the ones I had ..to flourish!
Not a reputable company
It’s a bag of mixed lollies, you don’t know what you are going to get. I had 4 different sub-contractors come out for the same job, first guy was experience, and then they sent out inexperience plumbers to finish the job, which they stuff up.
DO NOT USE THESE PEOPLE
DO NOT USE. Very quick to take your money but will not send plumbers back to rectify issues unless you agree to pay further money. Plumbers do not come when promised. Customer service have no idea what is going on with your job, promise to look into things and call you back but don’t. They also provide you with vouchers they do not honour. Have still not provided a compliance certificate. Cannot stress highly enough NOT TO USE THIS COMPANY.
Unhappy customer using the local plumber company
Vey bad customer service I ask to contact me half an hour before plumber arrived so I could meet him there, never contacted me just arrived at my mum which is a 85 years old was there for 5 minutes and charged $150 what a rip off.
AVOID! Didn’t show up to appointment 4 times in a week!!
Absolute time wasters, ZERO stars if I could. Need a service on my gas heater and they cancelled on me 4 times in a week!! Worst business I’ve come across in many years! Today was the 4th and final time I will bother! They didn’t even call me to let me know that no one was coming. I called in the morning as no one arrived for my 8am-10am appointment AGAIN. They told me it would now be 1pm-3pm. So I sit and wait again, not wanting to leave home in case I miss them. So I call just before 2pm to get an update and I’m told “Oh it won’t be today, it...’ll be Monday now”. Safe to say I lost it at him. He didn’t have anything to say and wouldn’t put on a Supervisor or Manager for me to talk to. Literally DO NOT BOTHER with these useless “plumbers”. They cancelled on me on a Friday, a Saturday, a Tuesday and another Friday. No day works for them, clearly; do they have 1 plumber to service the whole of Melbourne?? Go elsewhere.
Got told someone would be out on Thursday then moved to Friday where I got call at 6:20am to say 7:30 arrival. 8:30 they finally roll round. Told I would get a quote same day on Friday so in the afternoon I chase it up with no result. Call on Saturday and receive a call back from [Name Removed] who tells me to accept a verbal quote of $3800 over the phone before they will “spend time and effort in writing a quote.” She can’t tell me if it was including GST, materials or what hours. Can’t commit to a written quote on Monday or at all until it is...accepted. Who in their right minds would blindly accept $3800 without any breakdown? Went with another plumber who did two roof repairs and the correct replacement part (the Brivis module not thermo couple) with certificate and warranty for $300. Lots of rain since and it’s good as new. Plumber said there wasn’t a thermo couple on ducted heating unit. Thankful I didn’t blindly accept a ridiculous price from these lying thieves although sad that I did waste time though.
Preying on vulnerable people, a bully
May my experience as a lesson to you all. The whole thing is a kick in my gut not to easily trust any plumbing company. Not even the good reviews some are fake news. If you use their service eg goods, products regardless you have signed or not signed, they are coming for your money. Make sure you look up their ABN and they are trading under different names. Don't look at the good reviews, look at bad reviews first. They prey on vulnerable people. Keep yourself, elders, and love ones away from them.
There are lots of run-around given, t...
I am writing to you to complain about a 22 minute phone call I had with your representative Tim
I was yelled at, harangued , spoken over the top of , called an idiot , my personal character challenged, questioned what my occupation was and belittled
It was such an unpleasant experience where Tim was rude, aggressive , belligerent, and represented your business in such a poor negative light
I hope he is not trained or instructed to behave in this manner as I would not want to ever subject myself or others to this behaviour ever again
Beware their terrible subcontractors
I had a shockingly bad experience with a subcontractor provided by Your Local Melbourne Plumber, so be very wary who you engage. Check out the subcontractor's reviews on productreview.com.au before engaging them. Have a look at the reviews for Sam's Local Plumbing and you will understand what I mean.
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