Reviewer Photos & Videos
Surprisingly dramatically improved sleep the first night
I am sorry I didn't make the change a few years ago. We got the new Zenna onto the bed the day it was delivered. It felt funny to lie on (maybe because we were used to our old mattress sag). Sleep was sounder with much less waking and back felt much better in morning. Husband, who doesn't like change, admitted he slept much better and that the mattress was more comfortable. The mattress is very supportive. I wanted something more natural and organic and have been looking at various options including latex for a while. I was a bit nervous of try...ing latex for the first time. I am pretty sensitive but could not detect any smells or off gassing. We liked the Zenna being one piece with a designed moulding to provide varying softness where needed. We have the firm side up, with a Zenna topper. We have posture slats under it. The total height is lower than our old mattress which I like. The much improved support combined with springiness and softness and the almost completely diminished partner disturbance is making night time much more restful. The mattress was really heavy and difficult to get upstairs and onto the bed. It was delivered by one delivery driver who seemed a bit stressed and was panting slightly when he got the the door with the trolley. I feel that the mattress should have been delivered by 2 men with the right gear. I would have liked to have their help to get it upstairs. If that costs a bit more, we would have been happy to pay. When my husband got home, 3 of us dragged it up. When Got Junk came, they needed 2 men to take our old mattress and said that if it had been latex, if would have been even more difficult as they are known to be heavy.
Purchased in April 2021.
Finally! Found Mattress Heaven.
After trying many healthy mattresses we were absolutely thrilled when we finally found the Zenna latex mattress. It's comfort level is heavenly, we get an amazing night sleep and as someone who suffers with chemical sensitivity, I was pleasantly surprised that the mattress had no nasty chemical smells, I could use it immediately with no ill effect, just an amazing nights sleep. We love it so much, we bought one for our son and for our daughter. Customer service level has been phenomenal.
Purchased in June 2019 at Zenna for $1,500.00.
So very happy with this mattress
We have bought 2 mattress so far from Dave at Zenna and will be returning for a third. It is very comfortable and supportive which is essential but for me the fact that I am sleeping on a mattress that I am not breathing in harmful chemicals is peace of mind. I did my research before purchasing. Zenna came out on top, and I like the fact that I can ring and actually speak with owner (Dave) with any questions that I have. Try doing that with other companies- you are referred to their emails only. No thank you, not for me, it is an important purchase that I will be living with for a very long time (great investment) and being able to talk with someone if I have any questions is imperative. Thank you Zenna
Purchased in March 2021 for $1,595.00.
Like Sleeping on a Cloud
The Zenna latex mattress is incredibly comfortable and provides such a fantastic quality sleep. I imagine it's what it feels like to sleep on a cloud. Supportive yet not too firm. A bed that goldilocks would love I'm sure! The customer service was impeccable...we received the mattress 2 days after ordering (and we live rural) and it didn't off gas. We're incredibly happy with our purchase and wouldn't hesitate to recommend.
Purchased in December 2020 at Zenna for $999.00.
- Mattress Queen
LOVE this mattress
This is my first latex mattress and I couldn't be happier with it. It is incredibly comfortable, of excellent quality, and not super thick like some of the other mattresses I've had previously. (think: layers of different materials sandwiched together to try to find the perfect combination ending up with a mattress that is nearly 300mm thick, which looks ridiculous on my low profile Scandinavian bed frame). Customer service was excellent too. Worth the price, even more so if it lasts as long as it claims to.
Purchased in December 2020.
We love our zenna mattresses so much that we are saving to buy our fourth one!
I researched mattresses for over a year before choosing Zenna. With three small children who would eventually move out of our bed, I wanted mattresses that wouldn't just be comfortable but that would also be safe for their health. I chose Zenna for multiple reasons, no springs, no glues and the latex to help prevent mold and dust mites. To begin with, the price was overwhelming, especially to purchase online without trying first. I needn't have been concerned though, a 100 day trial and a ten year warranty and an expected lifespan of up to 25 y...ears, there aren't many mattresses that can match these numbers! I decided that we shouldn't ever put a price on our health and thought we may as well try one mattress. Since then we have purchased three single mattresses for our young children and whilst we don't sleep on them all night, every night, we have spent quite a few nights in our children's beds and they are so comfy! Since getting the mattresses our childrens sleep has improved, they are staying in their own beds and sleeping longer before waking. Might be a coincidence but I'm not willing to test it!! On top of all of the above I encountered amazing customer service, extremely fast postage and brilliant packaging. We are now saving to purchase a Zenna matress for our bed.
Purchased in July 2020.
Just the right firmness.
Zenna mattress is wonderful. Service was quick and friendly. And...you have the option of ordering by phone. Love the pillow not too high, so I don't wake up with a stiff neck.
- Mattress Queen
Very happy with my firm new Zenna mattress
It was a nice surprise to get a call from Dave from Team Zenna checking how happy we are with our new mattress. We are really happy, it's lovely and firm (despite being thinner and lighter than our old mattress), which is just what we want. This is the first time I've ordered a mattress online (ie. without trying it out first), and I thought it was a bit of a risk but it has worked out well. Dave assures me it will last for a long time, so we look forward to many comfortable, restful sleeps to come! The eco-friendly materials and high quality manufacture are both a big plus too.
Purchased in December 2020 for $1,595.00.
Not for us however, 100 day trial is spot on
We bought the mattress after a lot of research into other junk that is on the market. Unfortunately we are both side sleepers and found it a little to firm for us. The build quality and cover fabric is top notch. As a result of an back injury after the purchase i was told by my osteopath to get something else and after about 60 days of the trial i called Zenna and asked for a refund. I was refunded the full amount and the mattress was picked up within a week. I cant say enough about their return policy. I expected to get the run around and i simply did not. One phone call, money returned and mattress gone. Its that easy.
- Mattress Queen
Quality Sleep is Priceless
Purchased the Zenna Queen Latex for daughter, studying full time and working part time, so quality sleep is essential to living her best life. Latex ticks all the boxes in quality and sustainability. The Zenna Team were excellent to deal with. Purchase to delivery was quick and painless even during Covid Lockdowns. My first online mattress purchase (though have used latex mattresses for some time now), so I was a bit nervous, but this was a seamless experience. Online translates to welcome consumer savings. Elevated the mattress on a very basic scandi pallet bed (high version), preferring to invest $$ in the mattress. Worked a treat.
Purchased in January 2021 at ZENNA for $1,595.00.
Great quality mattress! So cool too!
Had a king size and just purchased a queen for our son as it’s so comfortable. Great company to deal with and the product is second to none. Had a more expensive latex mattress previously and to be honest this is better as the last one was quite hot to sleep on.
Purchased in February 2021 for $1,595.00.
- Mattress Double
The most comfortable mattress
Let me start off by mentioning that I have tried countless mattresses--even the ever so popular "mattress in a box" type. None have compared to this one. After having a baby and nursing to sleep, my back has had countless muscle issues. When I sleep on this mattress, those issues cease to exist. It perfectly molds into your body while also providing you with the support you need. We are buying another queen for our room now! Thank you Zenna. It feels fantastic sleeping on a mattress that isn't filled with VOCs.
The reviewer stated that an incentive was offered for this review
- Mattress Queen
Best mattress choice I have ever made!
I did lots of research, originally skeptical about buying a mattress online. 9 months later and I couldn't be more happier with my purchase. Easy to buy, brilliant night sleep and far more comfortable then mattresses' that come with a much larger price tags. I would thoroughly recommend a Zenna Mattress!
Purchased in March 2020 for $1,595.00.
Great Mattress for a great price
Did a lot of research on product review before deciding on taking the plunge. I had in the past purchased a premium Latex Australia Mattress (Queen) and it is still going on strong (and we love it), but to purchase a new king size would have broken the bank. This mattress is affordable and definitely stacks up against the premium brand.
Do be aware that:
As others have mentioned it has a very firm side and a slightly less firm side. We did not enjoy the firm side but flipping the mattress over solved our problems.
King size weighs a ton - yo...
Purchased in August 2018 for $1,700.00.
- Mattress Queen
Love this Mattress! Would 100% buy again!
I bought my queen zenna mattress after much research and my wife and I are very happy with the mattress and in particular the fantastic guidance from the blokes at zenna. My wife and I have tried both sides of the mattress and while both sides offer me ample support, my wife prefers the softer side. Excellent value for money.
- Mattress King
Excellent quality latex mattress
The Zenna mattress is brilliant!!! We purchased a king mattress two years ago and it has maintained its form and comfort (despite our toddler frequently using it as a trampoline). The mattress offers the perfect amount of firmness while still being soft.
The two seperate mattresses is a great design feature as it allows you to have a different firmness to your spouse (one side is firmer than the other) and it minimises disruption from their movement while sleeping.
The zipp off cover allows for easy cleaning. We selected a natural latex matt...ress for longevity, durability and low allergen - and the Zenna mattress has continued to deliver. We had the mattress shipped to WA and the communication from Zenna was excellent - well above any other retailers. An all round excellent product and company - highly recommended.
Purchased in November 2018.
Mattress wasn’t for us but excellent service and company
This mattress was just too firm for me, which is totally just personal preference. But the whole process was faultless, customer service was prompt and polite and Dave didn’t pressure me to keep it. Don’t hesitate to try it out.
Purchased in September 2020 for $1,795.00.
- Mattress Queen
Perfect, high quality, natural latex mattress
We purchased the Zenna queen mattress for our 6ft teenage son who is a junior elite swimmer, so we wanted a good quality mattress that will give his body the support and rest he needs.
The mattress is extremely comfortable, not too hard or too soft, just perfect for a goodnight sleep. It comes with plenty of ventilation holes so you won't overheat.
We also liked the fact that it's 100% natural, allergy free and comes with a 10yr warranty, and has a very long life expectancy compared to other brands. We are so happy with the product that we have ordered another mattress for our daughter. A family with well rested children is a happy family.
Purchased in November 2020.
This was a beautifully made comfy mattress, that I had decided upon after lengthy research into healthy mattress options. It didn't happen to be perfect for me, but I cannot speak highly enough of the integrity and customer service dealing with this company even upon requesting to return it. I received regular and kindly worded updates, despite the hassle to them, and to ensure I understood I was not forgotten and explained the delays with collection given my remote location. Despite my return I would highly recommend this as a great mattress and a genuinely good company to deal with.
Purchased in August 2020.
- Mattress King
Excellent Mattress, Fantastic Customer Service
I love my new mattress! I purchased the king size mattress and 2 latex pillows.
Though I was originally a little nervous about buying a mattress online, I didn't need to be!
There was unfortunately an issue with the delivery sercive and though my pillows turned up straight away, my mattress never arrived. Despiste this mishap, I can honestly say that my purchase with Zenna was by far the best customer service I have ever received. They promptly organised to send another mattress to be delivered and were incredibly polite and helpful.
Purchased in August 2020 for $1,795.00.
Questions & Answers
how much would a special size mattress cost . Size is L 188, W 118, H 22-24. Email firstname.lastname@example.org.
Hi Daamini, thank you for considering our brand. Unfortunately we do not provide for custom made mattresses.
I have read that the materials used are not %100 natural rubber latex used throughout the mattress, is this correct, please?
And if it is untrue do you provide certification, please?
Hi Jacqui, thank you for your enquiry. We can confirm that our product is indeed 100% pure natural latex, please go to our website and click on home, then scroll down till you find the Eco-Institut logo and click on this, the certification for the factory Latexco which manufactures our product in Europe is then provided.
Thanks for reply. Also, if I’m normal weight and I choose the softer side of the mattress and only rotate (not flip) it regularly I find it really hard to believe that it will last 10 years. I say this as I’ve had a premium latex mattress for the last 10 years which has been flipped and rotated monthly but it has now just started to sag.
Why do you think your mattress is different, please?
Hi Jacqui, thanks again for the question. Obviously I am unaware as to the level of the sagging of your existing latex mattress. Please go to our website and click on design, then click on key features and scroll down to 10 year guarantee where we outline the tests done together with a most favourable outcome and ISO standards. You are also most welcome to contact us for a discussion on 02 94376172.
Hi there, after making a previous regrettable online purchase error, is there any way of seeing, feeling, & laying on the Zenna prior to the purchase point please? I know what I’m after, I just need to feel it first. And I don’t feel the trial period is a convenient purchase strategy, I don’t wish to go through the whole ‘return of purchase’ issue. Regards, Leah.
Hi Leah, thank you for reaching out. We are an online business and by not having showroom and staffing costs amortised into the price of our product we remain affordable compared to other brick and mortar retailers, to provide peace of mind we offer the trial period. We understand that the trial period may not a convenient strategy for yourself personally but unfortunately with our business model we do not provide showroom facilities. You are most welcome to phone us on 02 94376172 for a discussion to evaluate whether our product would possibly be suitable for you.
|Thickness||20 cm||20 cm||20 cm||20 cm|
|Manufacturer Warranty||10 year(s)||10 year(s)||10 year(s)||10 year(s)|
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