Zero Co
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86 reviews · Statistics
Reviews
No customer service to resolve ordering issues
Love the cleaning products as I have been supporting this company since day one. I have an issue with their customer service there is none!!! If you have a problem with your order you are on your own - I sent multiple messages and days later got an email which was generated rubbish. not good enough for an online only product.
Great product, great value - never going back
Tried it out to try and stop buying so much plastic garbage. Have since subscribed to the regular deliveries and wouldn't go back. Handwash, multi-purpose spray, dish tabs and laundry liquid in particular are the best. Have since added the toilet paper to the delivery, which I prefer to who gives a crap.
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Does not remove stains
Bought their really nice smelling laundry liquid but that’s really the only positive, it smells nice. It does not remove stains. Waste of money.
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Hi there Claudia,
We are of course disappointed to hear that some of our do-goodies in their current formulation are not the right fit for you :(
... Read more When trying to remove stubborn stains, we recommend spraying directly onto the stained area and saturate. Then, leave for up to 5 minutes. It is important to not allow the product to dry on the garment! You can also use our Stain Remover as a pre-soak product This plastic-busting goodie, works a treat ✨ After the pre-soak or spraying of the garments, you can wash them as per their label instructions. We recommend avoiding its use on silk, denim or other non-colourfast fabrics. And, if in doubt, patch test on an inconspicuous area first. Hope this helps! Let us know, shoot us an email! Thank you for sharing your feedback, please know we are all ears.
Mostly good products
I bought the Everything Starter Pack from Zero Co. I have been happy with most of what I bought. The Shampoo makes my hair fall out excessively (also tested on another family member and the same happened to them when they used it), and the Laundry Liquid and Stain Remover are pretty average for getting things clean. Perhaps some little tweaks to the formulas is required. Aside from that, everything else has been great. I particularly love the smell of the Toilet Cleaner and Air Freshener. The Vetiver and Neroli Deodorant was the biggest surpris
... Read moree. I've tried some eco deodorants before and they have been pretty useless. The Zero Co deodorant actually works to stop the stench and rolls on really well. Happy days. I also bought the Recycled Toilet Paper from Zero Co at the same time and was very pleased. It's actually pretty good value because the rolls are big and last longer than normal supermarket TP. Will I be purchasing from Zero Co again? Yes, sure will.
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Smells too strong
I have bought almost everything Zero sell & the only product I love is the dishwashing tablets which I will continue to buy and give 5 stars. I really don't like the smell of any of their products, especially the bathroom cleaner which smells like chemicals.
Show detailsHi Suzi,
Thank you so much for the feedback! It is really important to us that we make products that our customers love, so hearing your valuable input is super important.
... Read more We are of course disappointed to hear that some of our do-goodies in their current fragrance are not your favourite. Fragrance is a super tough one as we understand that it is very much a personal preference, and long term one size cannot fit all and we just cannot possibly please everybody. But anywho, I'll make note of your feedback for the Bathroom Cleaner fragrance. Thanks for sharing your thoughts! All the best,
Great idea. Generally good but'
This is a great idea and quite happy with most of their products but disappointed with washing up liquid. Four pumps of dishwashing liquid in sink and after washing a couple of items all I get is milky looking water without any suds at all and no grease cutting power. How much do you need to use?
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Terrible fulfillment process / customer contact
No updates on delivery progress
No ability to call and difficult to find out how to contact re orders
Difficult find where to see order progress
Terrible “chat” function
incorrect advice re delivery provided through chat
Suggest you look at alternative companies as these guys seem to have lost it :(
Unsuitable
All of these products had given me irritation and major headaches. Which lead me to research.
All of these products are filled with carcinogen ingredients and products that aren’t good for my body.
No product should make your scalp hurt or cause rash and irritation.
Oh no, we are very sorry to hear that our do-goodies have have not been the right fit for you, and that they have caused a negative skin reaction. We're so so sorry that has happened!! We hope you're
... Read moreokay! All of our formulas are planet-friendly and plant based, you can review our full ingredients list here: https://zeroco.gorgias.help/en-US/ingredients-211399
Wow ! LOVE EVERYTHING ABOUT THESE PRODUCTS! ⭐️⭐️⭐️⭐️⭐️
I never thought I’d be excited about toilet cleaner but here I am. The fragrance is heavenly. I bought the start up pack and love everything about it. Can’t recommend highly enough. Products are fab + the feel good factor. I’m hooked.
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Great range of products, well priced and kind to the environment!
Title says it all really. Have tried all their cleaning and body products and are very satisfied. They smell great too. Bottles are durable and long lasting. Customer service is exemplary. Subscription service very convenient. So glad I can chuck out all the single use plastic products.
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Great products and great service
I have been using the products for almost a year now and will not ever use anything else. I thought I had a service issue but it was quickly dealt with and I could not be more happy!
Great concept, poor execution
I've ordered multiple times a year over the last few years. I like most of the products I've tried, but I have only ever received 2 or 3 return mail satchels to use for returning the packaging. Zeroco haven't sent me any in over a year, despite me ordering multiple times p/year and specifically requesting a return mail satchel. I have a stockpile of packaging I am accumulating. While I understand the company is trying to limit its carbon footprint, and I try to return 15x empty product packages within 1 satchel, it's not physically possible if I can't seal the satchel. If i can't return it, then it ends up in landfill again. The whole selling point of this company is the ability to return packaging for refill, so this is disappointing
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I love Zero x 4 houses where it is in use.
I use Zero at home and in my 3 bnb's my guests have loved the story I share about Zero and has prompted guests to order their own. One of my guests loved the stain remover so much she borrowed it and forgot to return it. Recently, a new guest contacted me and said he was thrilled to try it and was so happy to find it at our newest airbnb, he tried the shampoo, conditioner, washed his clothes and used the stain remover, washed dishes the air freshener the list goes on as he rang me to tell me he was going home to order his own. I love or
... Read moredering on line it is so easy. Communication with the Zero team has been outstanding when I have had questions. I love the fact that I am reducing plastic wastage and goes with my wish to reduce waste.
Wonderful company
I ordered some refills as I ran out of product, of course I had delays with shipping however Jemma was absolutely amazing with her customer service and response time, I am very happy with the products and the customer service provided from this company.
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I love everything, all the products!
All the zero Co products we wonderful. Particularly love love love multipurpose cleaner and toilet cleaner. Australian made, natural and single use plastic free! It’s a game changer.
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Please could someone Explain why there is such a lack of communication.
I have placed an order and have not received a tracking order and it says it’s unfulfilled.
I have tried to contact someone numerous times.
Very frustrating
I would prefer to have a deodorant that does not contain aluminium
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Details
| Category | Online Shops and Home Care Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $99 |
Contact info for Zero Co
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Hi there Marg!
I'm so sorry you've had an extremely frustrating experience with us here. To give more context, we currently have new staff onboarding to better assist our current lil' team of two, so
... Read more I apologise for the delayed replies, incorrect info and lack of support.