Zero Co

Zero Co

 Verified
Zero Co
4.5

88 reviews

PositivevsNegative
85% · 759 · 10%

Return Claim MadeYes · No
Product Quality
4.7
Shipping
4.5

Reviews

88 reviews
Shannon
ShannonSouth East Queensland, QLD16 posts
 

I don't recommend the experience

I made a purchase. After deciding to order another product which was a good product I checked the size of the first one. Ordered the same size and it was completely different. They didn't care.
Product Quality
Shipping
Lucy W
Lucy W
 

Customer service ok

I lost my return mailer and had a lot of empties . I contacted and asked for a mailer or an address to return, only option was to buy more products to get another mailer. Gave me the vibe that they were doing me a favour. Don’t seem particularly keen to get their empties back.

Edited to add - requested a third time and got an auspost return label so bit better Show details

Product Quality
Shipping
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Marg
MargSouth East Queensland, QLD
 

No customer service to resolve ordering issues

Love the cleaning products as I have been supporting this company since day one. I have an issue with their customer service there is none!!! If you have a problem with your order you are on your own - I sent multiple messages and days later got an email which was generated rubbish. not good enough for an online only product.
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Tom
Tom
  Verified

Great product, great value - never going back

Tried it out to try and stop buying so much plastic garbage. Have since subscribed to the regular deliveries and wouldn't go back. Handwash, multi-purpose spray, dish tabs and laundry liquid in particular are the best. Have since added the toilet paper to the delivery, which I prefer to who gives a crap. Show details
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Claudia
ClaudiaPerth, WA7 posts
 

Does not remove stains

Bought their really nice smelling laundry liquid but that’s really the only positive, it smells nice. It does not remove stains. Waste of money. Show details
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Jess
JessPerth7 posts
 
Product Quality
Shipping
Suzi
SuziGreater Melbourne (Inner), VIC3 posts
 

Smells too strong

I have bought almost everything Zero sell & the only product I love is the dishwashing tablets which I will continue to buy and give 5 stars. I really don't like the smell of any of their products, especially the bathroom cleaner which smells like chemicals. Show details
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Brian M.
Brian M.South East Queensland, QLD
 

Great idea. Generally good but'

This is a great idea and quite happy with most of their products but disappointed with washing up liquid. Four pumps of dishwashing liquid in sink and after washing a couple of items all I get is milky looking water without any suds at all and no grease cutting power. How much do you need to use? Show details
Claire & Stuart E.
Claire & Stuart E.Greater Melbourne (Inner), VIC2 posts
 

Terrible fulfillment process / customer contact

No updates on delivery progress
No ability to call and difficult to find out how to contact re orders
Difficult find where to see order progress
Terrible “chat” function
incorrect advice re delivery provided through chat
Suggest you look at alternative companies as these guys seem to have lost it :( Show details
Product Quality
Shipping
ZKW
ZKW
 

Unsuitable

All of these products had given me irritation and major headaches. Which lead me to research.
All of these products are filled with carcinogen ingredients and products that aren’t good for my body.
No product should make your scalp hurt or cause rash and irritation.
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Jessie
Jessie Greater Melbourne (Inner), VIC2 posts
 

Wow ! LOVE EVERYTHING ABOUT THESE PRODUCTS! ⭐️⭐️⭐️⭐️⭐️

I never thought I’d be excited about toilet cleaner but here I am. The fragrance is heavenly. I bought the start up pack and love everything about it. Can’t recommend highly enough. Products are fab + the feel good factor. I’m hooked. Show details
Amrita R.
Amrita R.
 

Great range of products, well priced and kind to the environment!

Title says it all really. Have tried all their cleaning and body products and are very satisfied. They smell great too. Bottles are durable and long lasting. Customer service is exemplary. Subscription service very convenient. So glad I can chuck out all the single use plastic products. Show details
David
DavidMetropolitan Adelaide, SA
 

Great products and great service

I have been using the products for almost a year now and will not ever use anything else. I thought I had a service issue but it was quickly dealt with and I could not be more happy!
Carmen
CarmenSydney, NSW3 posts
 

Great concept, poor execution

I've ordered multiple times a year over the last few years. I like most of the products I've tried, but I have only ever received 2 or 3 return mail satchels to use for returning the packaging. Zeroco haven't sent me any in over a year, despite me ordering multiple times p/year and specifically requesting a return mail satchel. I have a stockpile of packaging I am accumulating. While I understand the company is trying to limit its carbon footprint, and I try to return 15x empty product packages within 1 satchel, it's not physically possible if I can't seal the satchel. If i can't return it, then it ends up in landfill again. The whole selling point of this company is the ability to return packaging for refill, so this is disappointing
Karen
KarenCentral Highlands and Goldfields, VIC
 

Questions & Answers

Marisa W.
Marisa W.

Please could someone Explain why there is such a lack of communication.

I have placed an order and have not received a tracking order and it says it’s unfulfilled.

I have tried to contact someone numerous times.

Very frustrating

Joanne T.
Joanne T.

I would prefer to have a deodorant that does not contain aluminium

Jules
Jules

Please see my review posted just now - Saturday the 7th of May - and respond as quickly as possible
Thank You

Zero Co
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Hey Jules, we cannot see a review from you! Please let us know if there is anything we can help with :)

Details

CategoryOnline Shops and Home Care Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99
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