Zimmermann Physical store

I always proud of Zimmerman brand and recommend to my friends and family but not anymore. I return a dress and later find out it went on sale so I change my mind to buy back but I have to go over David jones to try another Zimmerman top. Ask to hold a dress for a day at Pitt street store one staff say yes when I go back to the store just only… Read more

15minutes after that another staff said dress already sold to another customer. I complain to them they did not care just give me another store number that is no stock. Absolutely discrimination. At least they should call me or told me that they will not hold the item for me.

Bought a dress for my daughter to wear to a wedding overseas last year, colour ran, on her return took back to shop I had tried to wash colour run off slip that went with dress, could still see where the colours had run from the dress onto undergarment. Returned dress and slip, to have fabric checked worried would continue to run. Left with store… Read more

told it would take weeks to send to nsw and have tested, heard nothing rang store to find out what was happening, said would have to wait longer for dress to be returned from nsw and that didn't find problem with dye. Daughter wanted to wear again to another wedding, however dress not in adelaide and had to wait longer for return. Company was to replace or refund for the slip which was damaged. Total joke, waited for weeks, and then another couple of weeks to eventually find out on collection of the dress that it never went anywhere, fabric wasn't tested, aparantly staff member said there were no other complaints about that dress so therefore nothing was wrong. Absolutely rubbish customer service, why the story about the dress being sent to nsw for testing which never happened, why wait even longer for return, when it never left the shop in the first place. No refund for slip, have purchased another, as I worked out the the recycled fabric used for the slip that came with the dress was the problem with dye running from the dress into the slip. Suspect recycled fabric is rubbish. Overall really unhappy with very bad customer service. For what was supposed to be a quality designer dress, really poor, slip fabric rubbish and damaged actual dress, ties and beading on dress also poor quality. Thought it was a good idea to buy a 'quality' dress for special occassion, won't make the mistake of thinking this is what Zimmerman supplies again.

I recently purchased a dress from Zimmermann on sale for $685, only to be extremely disappointed by its poor quality and delicate fabric. The dress began coming apart the first time I put it on, despite handling it with care. I have been a long time customer of Zimmermann. To make matters worse, the staff at the Chadstone store did not offer a… Read more

garment bag, simply wrapping the dress in paper. When I raised my concerns, the manager not only refused to take responsibility but falsely claimed that I had worn it to a wedding—something I never mentioned nor did. As well as gaslighting me to believe that I was in fact offered a garment bag, when this did not happen.

The lack of accountability, unreliable customer service, and difficulty in reaching support have made this experience incredibly frustrating. Zimmermann has lost me as a customer for good.

Disappointed in Quality for the Price – I expected more from a brand like Zimmermann, especially after paying $750 for a shirt. Disappointingly, two buttons fell off the very first time I wore it. For a high-end brand, attention to quality should be a given. I’d hope they invest more in durability to match the premium price tag.

Staff customer service – Veronika and Lisa were the girls working at the miranda store when I went in and they were rude and not helpful. Whilst I was trying on my items they were talking about other staff members which is just very unprofessional. I chose not to spend my money there as it was disgusting behaviour. Would not reccomend this store. Show details

Tone deaf privileged niche no longer in touch with the ordinary affluent – Used to be a good quality brand. I think they have taken the brand in the direction of trying to be so discerning and elite that they have priced the everyday well off woman with disposable income out of the picture. These are the women who will / would have supported your brand from their 20’s through to their 60’s. You’ve lost a big chunk of long term clients by chasing waterfalls and one night stands with celebrities Zimmermann. Show details

Clothing cheap quality from china – Selling dresses for thousands of dollars like other Italian brands except their brands are the made in the same country so hence why partial of the money go to locals. These 2 owners are rotten to pocket all that money and getting made in china. The quality isn't good for the amount they charge it's so un ethical for a high status designer brand… Read more

to even support China when they used to be an Australian local company... Don't support them as they are other Australian labels that are still made in Australia. Do your research. Shame on zinnermann after making all that money and success they go cheap and now make things not local anymore. For those similar prices Miu Miu use all European made gear.

Excellent Customer Attention – I lost the belt to a Zimmerman dress. Emily & the team at Chatswod store did an excellent job of finding a new belt & phone to say the replacement was at the store. Plus at no charge. Thank you team Chatswood Show details

Worst experience I will never buy anything from their again. Bad quality for that price – I wasn’t happy with the way they treat their customers and didn’t offer anything to show how sorry at all

Was assured that item could be returned - $2000 – Usually buy online. Bought from Sydney store- supported in buying and was led to believe by 1 of 2 sales assistants thati could return. When I returned dress today today told exchange or gift voucher only. Sales.person apologised amd said I should have been told. I advised that had returned online and was cleat before buying that if changed mind … Read more

I would rerun. Tried to ring head office twice but phone did not answer 1st time and 2nd time told to press 2 which I did - went nowhere. I think this constitutes mwsileadi g behaviour to get a sale and would like to speak to someone but can't.

James Street, very poor customer service – Went into James st shop looking rather shabby needing to buy a dress. Not only did I receive snotty looks from staff but not one came to assist me. I waited 20 minutes….they were not helping other customers, so I left. I then went to Zimmerman in the city and bought 3 dresses. The girls in the city were very helpful. Show details

Chatswood Zimmermann store staff and clothes are fantastic! – I’m so surprised and shocked to see such low scores for Zimmermann. I cannot fault them. The clothes are simply exquisite and all the garments I have bought are well made and beautiful. The staff at Chatswood store in particular Georgia and Mollie are always so helpful and go above and beyond for their customers. I’ve always had the best… Read more

experience in this store and also online for that matter. Returns policies are always explained to me and they are very transparent and clear. I keep reading in other reviews that they weren’t told by staff that the clothes need to be dry cleaned ? It’s on the labels always and pretty much common sense to me so I’m surprised people would complain about this. Well done Zimmermann for providing such a high standard of customer service and clothing.

Staff dont tell you important information about the clothes – I got a linen dress from Zimmerman on Rundle St., it cost $690.00, on Feb 2020. The sales person were very nice, however she did not advised me that the dress only could be dry cleaned. I was in a doudt between 2 dresses, and if I knew that that off white dress would have to go to a dry cleaner always that I would had choose the other one. I wore… Read more

my dress once, and had to wash it. I washed it by hand with cold water and put it to dry on the shade, like I always do with my linen clothes. Even with all that care the fabric is al stained and looks horrible. I am not satisfied at all with the quality of the product and with the lack of information received on the purchased moment.

Refund policies – Dont buy from Doncaster Zimmerman boutique store. They have different rules and regulations for boutiques, David Jones & online stores. Very very confusing. Zimmerman try and keep it with same rules. Certainly lost my business. Show details

Terrible quality and poor customer service – Very unhappy with the quality of the product. I bought a very simple linen sundress for $600 and wasn’t aware this item would need dry cleaning. I washed it by hand with cold water in a bucket using a very mild detergent. The dye from the print ran everywhere. I work for Spell and have never had any of their prints colour bleed in this way.… Read more

Zimmerman were unable to give me a refund stating that the care instructions were not followed. I feel as though I should have been advised in store that this very simple dress would need dry cleaning.

Customer service – I recently bought a top from Zimmerman David Jones. The top looked like it was in good condition, however, after I washed it (following the correct procedure) I found that the stitching and hems were crumpled. I knew that this is not supposed to happen, so I decided to exchange the top. The customer service I received was horrible, the Zimmerman… Read more

staff at the desk kept telling me that I was not able to get a refund or exchange and after I asked her a number of times, she told me that the manager will say the same thing. I have evidence of the top after washing and I told her about this. The staff did not accept my photos. She said to me at the moment that top look good condition. I told her that because of I ironing. Next morning I received a phone call from Zimmermann department from our conversation I understood I would get a new top to replace the damaged one. When I came to the store the staff member gave me the same damaged top and said she could not replace it. She told me to wait for her manager to call me. No one called me back from Zimmerman department.