Zimmermann

I always proud of Zimmerman brand and recommend to my friends and family but not anymore. I return a dress and later find out it went on sale so I change my mind to buy back but I have to go over David jones to try another Zimmerman top. Ask to hold a dress for a day at Pitt street store one staff say yes when I go back to the store just only… Read more

15minutes after that another staff said dress already sold to another customer. I complain to them they did not care just give me another store number that is no stock. Absolutely discrimination. At least they should call me or told me that they will not hold the item for me.

Bought a dress for my daughter to wear to a wedding overseas last year, colour ran, on her return took back to shop I had tried to wash colour run off slip that went with dress, could still see where the colours had run from the dress onto undergarment. Returned dress and slip, to have fabric checked worried would continue to run. Left with store… Read more

told it would take weeks to send to nsw and have tested, heard nothing rang store to find out what was happening, said would have to wait longer for dress to be returned from nsw and that didn't find problem with dye. Daughter wanted to wear again to another wedding, however dress not in adelaide and had to wait longer for return. Company was to replace or refund for the slip which was damaged. Total joke, waited for weeks, and then another couple of weeks to eventually find out on collection of the dress that it never went anywhere, fabric wasn't tested, aparantly staff member said there were no other complaints about that dress so therefore nothing was wrong. Absolutely rubbish customer service, why the story about the dress being sent to nsw for testing which never happened, why wait even longer for return, when it never left the shop in the first place. No refund for slip, have purchased another, as I worked out the the recycled fabric used for the slip that came with the dress was the problem with dye running from the dress into the slip. Suspect recycled fabric is rubbish. Overall really unhappy with very bad customer service. For what was supposed to be a quality designer dress, really poor, slip fabric rubbish and damaged actual dress, ties and beading on dress also poor quality. Thought it was a good idea to buy a 'quality' dress for special occassion, won't make the mistake of thinking this is what Zimmerman supplies again.

I recently purchased a dress from Zimmermann on sale for $685, only to be extremely disappointed by its poor quality and delicate fabric. The dress began coming apart the first time I put it on, despite handling it with care. I have been a long time customer of Zimmermann. To make matters worse, the staff at the Chadstone store did not offer a… Read more

garment bag, simply wrapping the dress in paper. When I raised my concerns, the manager not only refused to take responsibility but falsely claimed that I had worn it to a wedding—something I never mentioned nor did. As well as gaslighting me to believe that I was in fact offered a garment bag, when this did not happen.

The lack of accountability, unreliable customer service, and difficulty in reaching support have made this experience incredibly frustrating. Zimmermann has lost me as a customer for good.

The perfect fitted dress – I received my order and it exceeded my expectations. It was perfectly fitted and looks amazing. I am extremely pleased with it and will definitely buy it again in the future. Show details

Great service and love the dresses – Ordered here 3 times last year. All three dresses were beautiful fabrics, and good quality. One had a minor fault but although I purchased online the girls in the James St store helped me to exchange the item. Very happy with products + customer service. Their prices have increased over the last few years but I still love their items as splurge.

Refund has now been accepted – I purchased a dress for my sons Wedding, a very special occasion and one that I didn't mind spending the extra $$ for. I was thrilled with the way it was presented when I opened the box, clearly for the amount you pay it was worth it. Unfortunately the Dress didn't fit me. I carefully took it off, wrapped it back up, exactly how it was… Read more ·  1

delivered, ready to return to them. I had the dress on for a minimum of two minutes max. I have now been told that the dress has a blue stain and a tear on the shoulder, I will not be receiving my refund they are wanting to send the dress back to me. This is absurd, I am so upset and there is no way I can prove this wasn't my doing. I was going to wait for my refund and purchase another garment from Zimmermann. I broke out in sweat when I received their email telling me of the damage. I was so careful not to leave the dress out and wrapped it back up instantly, ready t send back. I was so careful handling it. I am a 55 years old and my mother was a seamstress, I know how to care for clothes. I am guttered.

Disappointed in Quality for the Price – I expected more from a brand like Zimmermann, especially after paying $750 for a shirt. Disappointingly, two buttons fell off the very first time I wore it. For a high-end brand, attention to quality should be a given. I’d hope they invest more in durability to match the premium price tag.

Tone deaf privileged niche no longer in touch with the ordinary affluent – Used to be a good quality brand. I think they have taken the brand in the direction of trying to be so discerning and elite that they have priced the everyday well off woman with disposable income out of the picture. These are the women who will / would have supported your brand from their 20’s through to their 60’s. You’ve lost a big chunk of long term clients by chasing waterfalls and one night stands with celebrities Zimmermann. Show details

Unhappy with there returns policy – I purchased 2 shirts online same style although different sizes. I wanted to return the smaller one, I was a couple of days out for Returns and the staff were very difficult. I was unable to return the shirt. Show details

Lovely styles – Ordered a dress recently, arrived promptly and presented well. Great fit (size 0) and the colours are gorgeous. Material isn't as good as I would have expected but overall happy Show details

Terrible quality for price point – Wore a dress once and the tassels has fallen apart customer service is non existent and I’m so disappointed they make such a luxury brand with poor quality from China no more Zimmermann for me and I was a loyal customer for many years Show details

Do not order in Switzerland unless you are sure about the size, the returns do not include refund of the import tax – The sizes run very small. The return procedure is quite painful, you have to contact them to arrange for the pick-up, they promise to cover the full amount you directly paid them (including taxes - for Switzerland in my case). Upon return only the item related costs were refunded, the refund for the import tax for returned items has to be… Read more

processed with the local authorities (it implies hand-written declaration letter, a full list of documents related to the import. This tax is not small - it can be up to 10-15% of the item value. I recommend you do not order from them if you are outside EU.

Clothing cheap quality from china – Selling dresses for thousands of dollars like other Italian brands except their brands are the made in the same country so hence why partial of the money go to locals. These 2 owners are rotten to pocket all that money and getting made in china. The quality isn't good for the amount they charge it's so un ethical for a high status designer brand… Read more

to even support China when they used to be an Australian local company... Don't support them as they are other Australian labels that are still made in Australia. Do your research. Shame on zinnermann after making all that money and success they go cheap and now make things not local anymore. For those similar prices Miu Miu use all European made gear.

Excellent Customer Attention – I lost the belt to a Zimmerman dress. Emily & the team at Chatswod store did an excellent job of finding a new belt & phone to say the replacement was at the store. Plus at no charge. Thank you team Chatswood Show details

Worst experience I will never buy anything from their again. Bad quality for that price – I wasn’t happy with the way they treat their customers and didn’t offer anything to show how sorry at all

Was assured that item could be returned - $2000 – Usually buy online. Bought from Sydney store- supported in buying and was led to believe by 1 of 2 sales assistants thati could return. When I returned dress today today told exchange or gift voucher only. Sales.person apologised amd said I should have been told. I advised that had returned online and was cleat before buying that if changed mind … Read more

I would rerun. Tried to ring head office twice but phone did not answer 1st time and 2nd time told to press 2 which I did - went nowhere. I think this constitutes mwsileadi g behaviour to get a sale and would like to speak to someone but can't.

James Street, very poor customer service – Went into James st shop looking rather shabby needing to buy a dress. Not only did I receive snotty looks from staff but not one came to assist me. I waited 20 minutes….they were not helping other customers, so I left. I then went to Zimmerman in the city and bought 3 dresses. The girls in the city were very helpful. Show details

Chatswood Zimmermann store staff and clothes are fantastic! – I’m so surprised and shocked to see such low scores for Zimmermann. I cannot fault them. The clothes are simply exquisite and all the garments I have bought are well made and beautiful. The staff at Chatswood store in particular Georgia and Mollie are always so helpful and go above and beyond for their customers. I’ve always had the best… Read more

experience in this store and also online for that matter. Returns policies are always explained to me and they are very transparent and clear. I keep reading in other reviews that they weren’t told by staff that the clothes need to be dry cleaned ? It’s on the labels always and pretty much common sense to me so I’m surprised people would complain about this. Well done Zimmermann for providing such a high standard of customer service and clothing.

Staff do not advise to hand wash t-shirts – Who would hand wash a T-shirt? $220 T-shirt washed on gentle cycle after one wear - came out faded with transfer lifting. Staff did not advise to only hand wash ! Will have to bin the item now. Took three weeks and many emails to receive an answer to my email. POOR quality and POOR customer service! Show details

Staff dont tell you important information about the clothes – I got a linen dress from Zimmerman on Rundle St., it cost $690.00, on Feb 2020. The sales person were very nice, however she did not advised me that the dress only could be dry cleaned. I was in a doudt between 2 dresses, and if I knew that that off white dress would have to go to a dry cleaner always that I would had choose the other one. I wore… Read more

my dress once, and had to wash it. I washed it by hand with cold water and put it to dry on the shade, like I always do with my linen clothes. Even with all that care the fabric is al stained and looks horrible. I am not satisfied at all with the quality of the product and with the lack of information received on the purchased moment.

Quick dispatch and easy return – Ordered a dress and a top online. Order arrived in 3 days due to public holiday in WA-fantastic!! Unfortunately I didn’t like the material of the top and it was rather large for me, so the next day I went to Zimmermann Perth returned the top with no hassle. Within few days I received the refund. Excellent service Zimmermann, kudos!

Refund policies – Dont buy from Doncaster Zimmerman boutique store. They have different rules and regulations for boutiques, David Jones & online stores. Very very confusing. Zimmerman try and keep it with same rules. Certainly lost my business. Show details

Terrible quality and poor customer service – Very unhappy with the quality of the product. I bought a very simple linen sundress for $600 and wasn’t aware this item would need dry cleaning. I washed it by hand with cold water in a bucket using a very mild detergent. The dye from the print ran everywhere. I work for Spell and have never had any of their prints colour bleed in this way.… Read more

Zimmerman were unable to give me a refund stating that the care instructions were not followed. I feel as though I should have been advised in store that this very simple dress would need dry cleaning.

Customer service – I recently bought a top from Zimmerman David Jones. The top looked like it was in good condition, however, after I washed it (following the correct procedure) I found that the stitching and hems were crumpled. I knew that this is not supposed to happen, so I decided to exchange the top. The customer service I received was horrible, the Zimmerman… Read more

staff at the desk kept telling me that I was not able to get a refund or exchange and after I asked her a number of times, she told me that the manager will say the same thing. I have evidence of the top after washing and I told her about this. The staff did not accept my photos. She said to me at the moment that top look good condition. I told her that because of I ironing. Next morning I received a phone call from Zimmermann department from our conversation I understood I would get a new top to replace the damaged one. When I came to the store the staff member gave me the same damaged top and said she could not replace it. She told me to wait for her manager to call me. No one called me back from Zimmerman department.

Worst Designer made clothes! – I will never buy anything again from Zimmerman. They have the worst cutters and seamstresses. The designs are very modern and creative yet the quality of the clothes is very very poor to say the least. Zimmerman are very lucky that after 20-30 years in the business, they have taken off by demand on the northern hemisphere. To be frank, these… Read more

clothes are only made to be worn by women who are size 0. Overpriced and poorly made. Fabrics are cheap too. Seriously, I would buy a D&G dress where the dress is made in italy as opposed to somewhere in China or cheap labour in Sydney given similar prices on some dresses.

Faulty Clothing not exchanged, poor quality – I purchased a bathing suit which upon wearing swimming four times shrank around the cups causing wrinkles. Upon returning I was told it was my fault for exposing the swimsuit to chlorine and heat. At no point when purchasing the $400 swimsuit was I told it couldn’t be worn in a pool. They offered no exchange or credit options but did mention a… Read more

list of other swimsuits I could purchase if I was no longer satisfied with my damaged one. Take your business to Seafolly instead. You can get all of their bathing suits wet.

Fashion forward designs and the marketing campaigns are brilliant. However the overall quality is d – The design of the garments is incredibly creative and original. No doubt that is what you are paying for.Most of the garments are polyester, not silk. However, the quality of all the material and finish of the garments leave a lot to be desired. Definitely not worth the price tags of $650 for day dresses to $3500 for a dress for an event. I… Read more

have purchased 2 extremely expensive dresses and had to return both due to faulty fabric, cut and damage.

There are a few Chinese websites that sell the knock-offs at a fraction the price.

Stores are immaculate. However, Store Assistants require more training and customer service focus.

Overall,the garments are extremely over priced and the quality does not reflect the price tag.

Faulty clothing not refunded – My partner purchased a dress from this store for my birthday which was damaged in 2 places. On return to store no refund was offered only a credit note ( valid for 6 months ) or an offer to fix the dress. The stitching was faulty In 2 places, one place was the stitching of the front panel and the other at the bottom if the zip which would probably… Read more

break again.

The clothes in this store are very expensive however the quality and service is heap and I would never shop here again.

Cheap, poorly made. Ridiculously over priced – Brought a dress on sale. Fell apart after two washes. Seams coming apart. Cheap fabric. What gets me is that, how can they sell a polyester dress for $2000, that is made in China. The fabric would've only cost $100 max. Because it has a tiny rectangular label that says Zimmermann, they demand such outrageous prices. ZIMMERMANN, CHEAP FABRIC, POORLY MADE, UNREALISTIC PRICES, POLYESTER, MADE IN CHINA.

Rundle street worst customer service – Rundle street worst customer experience today , extremely rude and condescending young lady made us feel very uncomfortable and sniggered and laughed with the other staff member when we left.I pointed out what I believed was a fault, a line in the fabric she abruptly told me that she would be stupid to say otherwise and gets trained every 3 months… Read more

in fabrics , I understand that it is a natural fabric that has laws but this particular line was the first thing I noticed when the pants are on .My suggestion would be to add customer service to the training every 3 months. I have never written a bad review about any business before before ,but I felt so upset by how we were treated.

Will never shop in that store again.

Leah