Zip HydroTap All-In-One
Verified92 reviews
Purchased hydro tap G5 3.5 years ago stopped working due to one single cable/connection that has become faulty in tap assemble clearly a manufacturing fault that ZIP were aware of. Because it is just over warranty (3 years) I have two options 1 pay $2000 to replace part or join ZIPs extra warranty service for $875 which will cover replacement and… Read more
service for 12 months. I feel this is a scam to get customers to sign up and there is no way I will pay $2000 to replace part. If I did that means for the 3 years I have had it it will have cost about $2000 per year to have chilled/hit/ sparkling water in my house. Absolute rip off! I have esculated the matter I will keep you posted on the outcome.
No Sparkle with Zip Sparking Taps – Buyer beware - we spent $9000 on a Zip tap that produces Hot, Cold and Sparking water - seemingly. The Sparking doesn’t work very well. We have been told that it’s the dishwasher tablets that coats the glasses and this leads to low bubbles in the sparkling water. That sort of makes the sparking investment null and void - thus don’t build up your hopes on fresh, sparking, bubble water for this tap if you dishwash your glasses. Show details
Luv my zip hydro all in one tap – Love the zip hydro all in one ta, convenient boiling water, perfect cold drinking water, perfect sparkling water, no more lugging bottled still & sparkling water from the shops plus no more expence of buying water
Reviews with attachments
BOIL YOUR KETTLE INSTEAD – JAN 2025 MACHINE TAKEN AWAY AND FIXED YET AGAIN IN NOVEMBER 2024 FOR SAME PROBLEM. Received a call from our house sitters a few days before Christmas to say it is not working AGAIN! If Zip had replaced the machine when it was under warranty this saga perhaps would not still be going on after eight years. A little customer service goes a LONG… Read more
way!
THIRD UPDATE ON THIS TERRIBLE COMPANY...... DECEMBER 2024 YES, the machine has been taken away YET AGAIN for repair. The only positive thing I can say is that we no longer use Zip for (non) service but a local Company who are brilliant at customer service and fast at repair. The machine is rubbish and should have been replaced under warranty. DO NOT waste your time even thinking about getting a Zip tap.
FURTHER UPDATE TO MY TWO REVIEWS......... Finally I recieved a call from Zip. Not because I e-mailed the CEO and the COO of the Company and the CEO of their USA Company (without answer from anyone) but because I put negative comments on their FB page posts. So it seems the only way to get customer "service" is to go on social media. Zip obviously spend more time worrying about their social image and looking at FB than dealing with disgruntled customers who have problems with a faulty tap. The caller offered me a free twelve month service agreement which is of no use to me as I will be selling my house. He then offered me a discount on a new machine in my next house which I refused as I told him nothing would induce me to buy another Zip product. When I asked him if he would pay the outstanding bill of $1,200 to the Company that fixed it of course he refused. He did say I could have gone to Zip for service BUT I said to him "it was Zip who put me on to this Company for service in the first place" . It is obvious that nobody in the Company knows what they are doing. My advice would be to go on their FB page to get some attention. A COMPANY THAT GETS 52% NEGATIVE REVIEWS SHOULD BE OUT OF BUSINESS. Once we sell this house we will NEVER buy another Zip product. Worst product I have ever bought in 60 years. If I could give it a DOUBLE Zero I would. ONCE AGAIN the machine has been in a work shop for two and a half weeks since my last review. SECOND time it has been in this work shop in the last few weeks. SAME PROBLEM since it was new but do you think ZIP will cover the cost? Another cost of over $1,000 for this repair. I could have bought a new machine with just the maintenance costs in the last 4 years. We have had the Zip tap with sparkling water for 6.5 years and at least every few months it breaks down. We live 1.5 hrs from Brisbane and they come here twice a week so we cannot get a servcice call for weeks ahead. Our plumber had it in his work shop for 6 weeks 4 years ago while he had to fight with Zip to cover the costs. He finally got on to a manager with some common sense who covered the warranty. The machine keeps stopping due to "water leak" but there is no leak. A few weeks ago Zip recommended a local Company who were really good but had to take the machine away. Their customer service is excellent and leaves Zip for dead. We have just returned from 5 weeks away after having used the machine for a couple of weeks before we left. We have been home for three days and Lo! and behold same old problem. I am ready to throw the whole machine to the tip and stop spending any more money. I could have bought a new machine twice over for what we have spent. Zip needs to stop selling these machines until they work out what is wrong with the construction of it. Back to boiling the kettle again and bottled soda water. We got the soda water tap so we could save on buying plastic bottles and the cost. I could have bought thousands of bottles for what this machine has cost. My advice to anyone considering a Zip tap is DO NOT BUY. YOU WILL BE SORRY
Positive reviews
Great unit – Easy to use, great service and follow up when cold water spat the dummy. wonderful Technician who came on site. no hesitation in replacing whole unit.
Sparking Water for our Clients – Our stylish black Zip Tap looks great in our office's open kitchenette space. It's functional for both our staff and our clients visiting the office. Our clients particularly like being spoilt with being offered a lovely glass of sparking water. Show details
Love my Zip Tap in Black – I have had my Zip for nearly 6 years now, and can't do without my quick boiling water in the morning. This allows me to make a quick cuppa tea to have before the gym at 5:30am in the morning... no waiting for a kettle to boil and waking the household up with the noise. Also love my cold water and sparkling. To have this convenience you also have… Read more
to be prepared to pay the yearly cover fee to keep the Zip Serviced and the higher the cover the better the cover and value for dollar. I say the cover is well worth it and appreciate the high quality of the service guys that come when ever I need a new filter or gas bottle changed.
Negative reviews
Terrible product and hopeless staff – I recently had an experience with ZIP Water that I feel compelled to share. While the concept of their products is promising, I encountered multiple issues and then it ended up breaking after a short period of time and I was asked to pay for it again. Furthermore, when reaching out for support, the response was less helpful than anticipated. The… Read more
sales and technical team seemed unprepared to address my concerns, leading to a frustrating experience effectively.
I believe there's significant room for improvement in customer service and technical support. It would be beneficial for ZIP Water to invest in more comprehensive training for their staff to enhance customer experience.
It’s crap! – The concept of the product is great! Easy access to clean water, chilled and boiling. The reality is that it breaks down often, there is a long wait for a technician and they often give very wrong and expensive advice! For example I had a water leak error message that blocked any use of the appliance and the technician told me I would have to… Read more
replace the entire unit at approx $3k! On closer inspection, my husband discovered the pipe connection had failed and all we need is a new plastic connector! Great work Zip!! Not! Have had 8 years of frustration with this thing! Unfortunately Billi Tap isn’t much better or I would have replaced it.
Beware – I have had a Zip Hydrotap for 7 years. When they work they are great but you need to understand that they break down a lot. You will be seeking repairs at least once a year. The service plans are expensive. I spend as much money on servicing my Zip filter as I do servicing my car. The service department is unreliable. They rarely show up on… Read more
a time, and on several occasions I have sat at home waiting for them and no-one arrives. I tried to book in a service yesterday and was told someone would ring me today. They haven't. Instead I got a template email which says someone will visit my home to fix the machine next Wednesday. No time is offered and I am clearly expected to take a whole day off work and wait for someone to show up. How hard is it to give me a set time or range of hours?
Consider this. I have a fridge which I bought at the same time as my Zip. It cost half the price of the Zip and delivers chilled filtered water at the press of a button. In 7 years it has never broken down. Not once.
Recent reviews
Great concept very handy, zip product needs more service than expected poor and disorganised service department – I have had my zip hdrotap for around 10 years, Great concept and handy to use. However the zip hydrotap product does need more servicing than other kitchen appliances. It is the most unreliable appliance in our kitchen. Have had multiple pumps fail. Probably one call out every 3 years or so. Our dishwasher and laundry appliances are more reliable… Read more
for reference. I can live with the unreliable nature of the Zip hydrotap. Our latest call out the technician advised that it's better to replace the unit for over $5k. We are of the opinion the better option is to replace the cold water pump that the technician found faulty. The part cost is around $170 plus labour to fit. Despite numerous emails they simply refuse to quote the repair, instead they quote the repair as a $5k new unit replacement. To be clear there are no major issues with our Zip hydrotap. It has been diagnosed as a water pump failure the lcd shows no other issues there are no other issues just the pump. This company seem driven to sell you a new machine at 10x the cost of a repair. Is Allan Joyce on the board now??? You are seriously trashing your brand name. I won't be buying a new Zip that is for sure. Back to the kettle it seems. Zip if you are reading this, please reach out send your technician with a new pump and effect the repair and I will finalise the account for you. Surely it cannot be that hard.
TURNED OFF MORE THAN ON – for such a expensive product unit has continually failed over the years , we know it is now older but it was turned off more than on . Show details
Find out how Zip HydroTap All-In-One compares to other Water Filters
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ASK BEFORE YOU BUY!!! – I purchased an all in one zip tap which had regular hot/cold tap water, sparkling, still and boiling water as well. The regular tap water flow is slow in comparison to other taps and since I've had the tap it has slowed down (more than normal) twice in 2 years and both times were in mid Oct. Now the water basically drips and my boiling, sparkling… Read more
and still water stopped working all together. So everyone should know that if they buy this in particular tap, the flow will be slow because there are essentially 4 pipes running out of it. Service centre is AMAZING but tech support is really bad!
Instant Boiling is the best – The instant boiling of our Zip water is a feature I could no longer live without. It makes cooking, cleaning so much quicker and easier. I am about to order another for our air bnb rental. Show details
Very reliable product – Zip Hydrotaps are not a cheap item but an excellent product to use and the servicing dept is very efficient. This is a very product with a very good reputation. Show details · 1
Technically flawed – G5 installed October 2021 Replaced Jan 22 Replaced unit also faulty 2 weeks of use in 5Months Zip communication terrible The concept is great and unit compact The electronics are unreliable and I can’t calculate the time I have wasted on this project Have asked for refund on a number of occasions without success Show details
Something you can't do with out!!! – I have been using ZIP products both in an office and home capacity....the Zip with hot/cold/fizzy water is a great add-on for home use. Over the past 28 years the service I have received has always been exemplary, on time, efficient...A great Australian product.
Zip is so good – Our Zip water so easy to use. Saves time. Hassle free. No more kettles on the sink. Highly recommended. We have 3 units on 3 different floors in our building. Show details · 1
A definate in our home – The Zip tap with it's multi functions ie Boiling to cold then sparkling water provides my family with the ease of opperation for all aspects of water consumption. Definately would not be without one.
Do Not - Do Not Buy A Zip Tap - An Expensive Waste Of Time – Do not- do not buy a zip tap - an expensive waste of time ! Do not waste your money on buying a Zip Hydro Tap. I have had 3 units that they had to come back & change as they didn’t work, they also kept bringing the wrong type of unit, I purchased a cold & hot water Zip Tap Unit BUT the kept bringing me the Ambient Unit - the first is 3-4 C the… Read more
second is 10 C ! Who in their right mind would spend 6K, living in QLD, to get ambient tap water ? Even though I kept ringing them to tell them that it is supposed to be cold water. I had to go to Harvey Norman, Winning Appliances to take photos of their units for sale to show them they ARE 3-4 C. The 4th unit has broken & I have been trying for 2 years (they said because of Covid we can’t do anything) but I was trying to get them to refund or change the unit 1 year BEFORE Covid ! I have, logged on my iPhone, over 100 calls to the supposed customer service, also to the sales, also to management, still no call back. I even started trying again 6 weeks ago, waited 4 weeks for the first call back but apparently she has gone on maternity leave with out discussing my issue with anyone. I then called back again a week ago. The manager was supposedly in a meeting till 2.30 BUT will definitely call back same day, that was a week ago ! Do not buy this total waste of time zip tap unit. The customer service centre are rude & dismissive. Plus, I am a woman of colour & the last technician that came here racial abused me. As he was pointing his finger at me & had a snarl on his face - QUOTE “ I know what you people are like” wow, thought I’d left all that behind in the 1970’s. I was scared, shocked & brought to tears, he’s in my house & I'm by myself ! I informed him to immediately get out of my house or I will have to call the police, I showed him I had 000 already on my call & had my finger on the dial tab on my iPhone. He did leave but with a few whispers under his breath. When I rang Zip Tap in tears, there was not one word of apology or “we do not condone this behaviour & we will investigate it” absolutely nothing from Zip Tap. So I can only infer from their silence that this is the prevalent thoughts through out the company and that’s why they just DON’T CARE ! I again had to explain & relive that terrible experience 4 weeks ago & told the ‘manager’ & was again in tears - still NO words of empathy, apology or not even any recognition of my clear distress. I will tell everyone not to deal with zip taps Australia & I will be going to all the international sites to put in complaints. All I want is a unit that works and a unit that is cold water 3-4 c and hot water !!!
Hi Jac, You have posted the same feedback on another product… Read more
Great product - services all staff needs – Love that we can offer staff the option of having hot, cold, filtered water all in one unit. Never had an issue and service is regular, reliable and cost effective. Show reply
Find out how Zip HydroTap All-In-One compares to other Water Filters
Know better, choose better.
Rubbish Product – Please see below service person notes. Product has faulted from day 2 of being installed. now just out of warranty. Do not buy this product for the money absolute rubbish. Unit continuously going in compressor over run mode and condenser over temp mode. Refer attached photos to see that faults have been reoccurring since 2 days after unit was… Read more
installed. Cleaned side screen (not blocked) Cleaned condenser- some lint but not to bad. Checked compressor, compressor not running within the specs I would like. Ranging from 20psi to 30psi. Referred to management for extended warranty assistance- request denied
Poor quality product – I have made 6 service calls in 12 months of owning a HydroTap. The product design and reliability is very poor. All my issue related to the sparking water and I've had 2 regulators, a pump, three CO2 bottles and finally the whole unit replaced in this time. The service centre has been good each time however it has taken a lot of service calls to sort out my issue. Show details
Hi Phil Smith, Thank you for taking the time to review our… Read more
Biggest rip off – I’ve had my Zip rap for 4 years. I have had numerous problems from flashing lights, leaking valves to not working and conned into an $800 per year maintenance contract. 6 months into the contract it is playing up again. Even though I paid $800 they still want to charge me $99 + GST and $42 + GST every 15 mins for the technician. Show details
Customer service is non existent – I have a Zip water Sydney installed in my home and I have had in excess of 3 service calls during the warranty period. I have paid a fortune for this product and it has been substandard at best. I have lodged a request for a replacement system in March 2021, it is now May 2021. I was advised to put it in an email which I did on the 19th of March,… Read more
I have followed up with in excess of 10-15 times with no response or action at all. I am requesting a changeover unit under warranty and phoned on countless occasions and not one call back or reply email. Lodged a complaint with Dep of Fair Trading. Product substandard and customer service is appalling.
Problem – The water tap shows under normal operation but no water comes out. This has happened for a few times, and I’ve tired what I do before, but no luck this time. How could I fix this?
Avoid at all costs – We have a Zip tap that cost around $1200 to service ....broken down under 20 days again! . Zip still charge a callout fee to come and have a look at what obviously was not repaired properly in the first place. I'm now stuck with a tap that doesn't work after spending so much for repair! Avoid this company at all costs !
terrible product rip off service – 2015 purchased Zip all in one. Had issue from day one. 7weeks ago had a service with part replacement and $800 later and then have it break down again and zip asking for another $800. Disappointed! My next filter will be Billi Show details
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Great...but wish I had a standard spout outlet – I wish I had a separate unfiltered tap spout. The spout doesn't work well for washing out the sink. Insufficient pressure and too small a "column of flow. It needs a standard outlet. And the filter has already said it needs to be replaced. Three staff and not all using it many times a day. Show details · 1
Zip water is perfect for me and my family – Efficient and courteous with the work and responded very well. Ive had my hydro tap more then 10 years. I had it serviced couple of times cause it was outside, solved the problem by placing a shelter. Ever since its working with no problems Show reply
CAUTION when paying by Credit Card – We have owned a Zip tap for over 15 years, at our last service the service person took a photo of our credit card, front and back, for processing the payment by Zip. 3 days later our credit card was compromised by a number of unauthorized online transactions. 2 weeks after reporting this to ZIP we still have not heard back from them on their… Read more
privacy policy and how they handle our credit card information - Do not allow them to photograph your CCV.
Hi JSMB Thank you for your feedback and we would like to… Read more (+1 reply)
It really is not the best, the computer overrides a lot and always needing to call a Tec out – The item breaks down a lot We have to flick the power switch a lot to reset the machine The Gas Bottles really do not last that long The Hot Botton freezes and staff can not use the tap
Hi Anthony, Thank you for your feedback and sharing your… Read more
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