Zip HydroTap G5 Classic Plus

We installed 3 Zip hydrotaps for our new home. For years we used a different brand but were convinced to buy Zip. The good points are the hot water pressure is good and it looks good. The bad are that it stupidly warms the room temp water as it goes through so you can’t use it for normal drinking water without filling a jug and putting it in the… Read more

fridge. Also I agree with the cutoff for the hot water but it also cuts off the room temp water so you can’t fill anything of a decent size. I also find the security cut out is too awkward and the lack of a moveable spout are disadvantages. So results are mixed. Next time I would probably research other Brands.

Bad service – Recently spent $4500 on a zip tap only to find it was not installed properly and started leaking( kitchen was 6 months old and spent $44000) Called service same day and explained I needed to turn water off to kitchen and could they send someone to fix urgently ( considering install by zip cost $499 and tool less than 2 hours and all parts were… Read more

included in the purchase ) basically told not today and received text that service booked in for 6 days later Called next day and explained again the situation and not happy and asked to speak to manager but none available, advised if I need to come down to their office and make a scene I will, ended up calling back and sending someone 2 hours later Beware that they need to cut the bottom kitchen shelf as a vent and done the worst uneven cut possible, spoke to my kitchen provider and was advised this well swell up if it gets wet and water was leaking which luckily I noticed and rot away I advised by email twice as well as called to advise I need this rectified to prevent future decay … 4 weeks later still no response I ended up paying my kitchen cut to fix. Repairer he sent out advised he needed to replace panels on a 4 year old kitchen and basically needed to pull the sink cupboard apart as water damaged by same reason cost was around $900 So in short probably a good product but there service is crap and installation cost is well overpriced and don’t expect any help if anything Goes wrong Tom m North Strathfield

Dealing with Zip is so painful it puts you off buying their taps! – To be completely clear I don't have a problem with the tap or with the technicians who actually come out to service the taps. My problem is with the Zip administration. I've had a Zip tap for a number of years and have recently replaced my original tap with the Classic plus. My original tap stopped producing hot water. It took sometime to get… Read more

someone out to look at it and when they did I was told that it was obsolete and that they no longer had parts for it. The problem with this was that I had been signed up for a Hydocare agreement (at a cost of a bit over $700 each year) some years earlier and they kept getting me to renew it each year. The Hydrocare agreement covers parts and labour and a new filter each year. It turns out that they haven't had parts for my original tap for some years, so I've just been paying an enormous amount of money for a yearly filter change! It took days to try and talk to someone in the administration about but eventually they agreed that I would buy a new tap and they would then install it for free and refund me this year's Hydrocare agreement cost. The person that I had to deal with did not answer his phone, did not respond to messages left on his phone and did not respond to emails. Contacting other people in the company wasn't much help either as they insisted that I had to continue to deal with the original person. It has taken over 2 months to get the new tap installed and I'm still chasing a refund of the hydrocare agreement. Think twice before buying a Zip tap because if anything goes wrong with it they are pretty much impossible to deal with. They seem to lack any idea about even really basic customer service. Do not buy a tap directly from them as they only sell at the RRP! Buy from one of their stockists as they seem to discount the RRP considerably (I got my new one for over $1000 less than the RRP that Zip quoted me). Be very careful before you sign up for a Hydocare agreement. Check whether they actually have parts and can service the tap each year. Otherwise you're paying for a very expensive filter change and would be better to just save your money and spend it on a new tap when your old one dies.

Great product but breaks down regularly – We love our Zip hydrotap, we have had it for 5 years but it has needed many services unfortunately, so much so that we took out a gold membership service for several hundred dollars to avoid the regular call out and service fees. The latest call out we were told that it can’t be serviced as it was a 2013 model and they no longer have the parts… Read more ·  2

however we bought it ‘brand new’ in 2017. The end result it was replaced with a descent year model and now working. ZIP do have outstanding technicians and probably biggest asset in my opinion. Techs name was Mark. A true gentleman, I think his the reason why I back ZIP now.