4Zodiac Tornax Robotic Cleaner Series

Zodiac Tornax Robotic Cleaner Series

 Verified
4Zodiac Tornax Robotic Cleaner Series
2.5

55 reviews

PositivevsNegative
27%13%60%
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Pool Size
  • Small
  • Average
  • Large
Build Quality
2.3
Value for Money
2.3
Ease of Use
3.6
Cleaning & Maintenance
3.2
Noise Level
4.2

Reviews

55 reviews
Anthony P
Anthony PGold Coast12 posts
  TX35
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
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Functionality
Zodiac
Zodiac   DM   
More

Hi Anthony, Thank you to sharing your experience with us. We greatly appreciate your feedback and will use this opportunity to make further improvements.

Dave Morgan
Dave Morgan
  TX20

Pathetic

This thing takes 3 days to clean our 50,000 litre pool and even then there are still a few scattered leaves. It wastes a lot of time climbing walls and rearing upwards. The actual swath is probably around 14 cm. The net supplied does not catch fine sediment but I believe you can buy a finer one (why don’t they supply it as standard. The $1500 it cost was the worst purchase I’ve ever made. Gone back to my old Hayward suction cleaner which does the job in 3 hours. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
shanexu3
shanexu3Perth, WA286 posts
  Verified TX35
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
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Nigel Brown
Nigel BrownPerth, WA2 posts
  TX35

Shocking customer service

Absolute rubbish product and customer service. Like many people, I have experienced nothing but frustration trying to deal with this company and their warranty system. Spent big money on a robotic pool cleaner that just stopped working and still cant get it fixed. Will never purchase Zodiac again. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Not happy
Not happyRichmond-Tweed, NSW
  TX20

Update: Happy Now - Not happy at all

Update: I am happy to say a serviceman came out and put an extra weight on it and it working now. I think I lost my money on this one. It isn't picking anything up on the bottom of the pool. I had it on for 5 hours. Show details
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
Madmatt
MadmattHamilton6 posts
  TX35
Overall
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Value for Money
Ease of Use
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John
JohnSouth East Queensland, QLD2 posts
  TX20

Motors gone twice in 3yrs!!

Bought in Nov 2019 - motor replaced oct 20 and since Sept22 after an hr the robot slows down, won’t move and not picking up debri etc, 3yrs old and out of warranty - not made well by all accounts and reviews and re-badged as Barracuda etc. - don’t bother with this and invest in a maytronics/dolphin like I’m goin too! Show details
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Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
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Nicole V.
Nicole V.Sydney, NSW
  TX35

Waste of money

Only lasted 2 years 3 months. It was 3 months past warranty and it broke. We were told that the company is strict on warranty and that there was nothing they could do and it was going to be expensive to fix it and we were better off just getting a new one. This one only lasted 2 summers and is expensive. Very disappointing. Show details
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Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
Robyn C.
Robyn C.Western Australia
  TX35

Disappointed! Only lasted 2.3 years…

Used machine, cleaned, dried & stored as per manufacturers instructions!
Did not over use and it stopped working after 2.3 years.
Water got into the sealed unit and therefore it corroded parts and is unrepairable.
Out of warranty and no recourse.
The unit never cleaned our pool well, always missed lots of areas. Also seemed to not have enough suction or weight as the front of unit seemed to float around aloe.
I was not happy with it all along so will not buy a Zodiac again. Show details
Overall
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Functionality
Cnote
Cnote15 posts
  TX35
Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
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Cnote
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Teana
TeanaSouth East Queensland, QLD
  TX35

Customer aftercare non existent

Does the job, but when it stops, don’t expect any customer service. Have been trying to speak to Zodiac for 5 months now, I have waited on hold for hours, been into the manufacturer, been to the supplier, and still waiting. Show details
Michael
MichaelSydney, NSW23 posts
  TX35

Just out of warranty, Zodiac Cust Service are not interested in assisting

My Rova / Zodiac robotic pool cleaner purchased from Bunnings died at 2 years and 3 months, 3 months just out of warranty. Rang Zodiac and they declined my request to have the unit repaired or replaced. There are hundreds of people experiencing the exact same thing so its clear its a design fault failing so early - you would expect these units to last 8-10 years. Next step is ACCC and National Product Recall. Everyone contact me with your story and collectively we can approach these government agencies for help. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Stephen O
Stephen OPerth, WA2 posts
  TX35

Great value unit for smaller pool

Great value. I was looking at the Dolphin units for around $2k. Due to the size of my pool the bloke at Pool warehouse recommended this unit for $1099. Saved myself almost a grand and the pictures of the job it does speaks for itself. Very happy with this purchase. Show details
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Value for Money
Ease of Use
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Noise Level
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Margaret
MargaretSouth East Queensland, QLD6 posts
  TX35

I don't like it - it doesn't clean so will sell it off and go back to creepy crawly

My Zodiac robot pool cleaner came with my fibreglass pool.
Anyway I put the thing in to clean and let it go for a few hours and clean out filter bag.
Put it in next day to clean and over and over.
I CANNOT get the dirt/ dust looking stuff off my pool floor.
So I am going to buy a creepy crawly and put that into my pool to clean.
I never had this problem before.
ALSO don't put in a fibreglass pool either - that is my personal advice. Show details
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
Puzzle M.
Puzzle M.South East Queensland, QLD2 posts
  TX35

Good for a first system

‘Moe’ has died, the pump inside broke. 3 years of hard slog, cleaning our pool 3-4 times a week, filter replaced after 2 years. We will miss you little buddy.

Looking at replacements I decided to write a review. Also have decided to buy another as most of the other parts are working fine. Show details

Overall
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Functionality

Questions & Answers

Mr B
Mr B · Tornax TX35

Hi, my tx35 will only travel in reverse, any suggestions

Zodiac
Zodiac   DM   

Hi Mr B, Thank you for reaching out. For immediate assistance, please contact our customer support team on 1300 763 021 from Mon-Fri 8.30am - 6.00pm EST.

Michael G.
Michael G. · Tornax TX20

My Zodiac TX20 motor died right after 2 year and two month
contact Zodiac company --- out of the Warranty and have a good day.
contact the dealership shop ---one thousand dollars to repair and we had this a lots.
Very disapointed , Please aviod these product

Kara H.
Kara H. · Tornax TX30

Our cleaner was working fine for the first few days today it will only move 30cm and then stops. We have cleaned it out and restarted and still won’t continuously clean! Any suggestions?

Details

Compare all Zodiac Tornax Robotic Cleaner Series listings
Zodiac Tornax TX30
Zodiac Tornax TX30No reviews yet
CategoryRobotic Pool CleanersRobotic Pool CleanersRobotic Pool Cleaners
Cord Length16.5 m16.5 m
Pool SurfaceConcrete, Fibreglass, Pebblecrete, Quartzon, Tiled and Vinyl LinedConcrete and TiledConcrete, Fibreglass, Pebblecrete, Quartzon and Vinyl Lined
Pool TypeAbove Ground and IngroundAbove Ground and IngroundInground
Manufacturer Warranty2 year(s)2 year(s)2 year(s)
ManualDownload manualDownload manual

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