Zookal

The chat was easy to instigate and resolved my query within minutes. Very satisfied client! :)

Thank you. for the service.

My assigned agent was very helpful and understanding. She was quick to resolve my issue and spoke very professionall y.

"Bree was excellent. She was professional, and helpful and went out of her wa y to assis t. Thank you."

While there was a long delay in receiving the textbook I was very happy with the service Gryneth gave to me in following up on the delivery of the book.

The customer service has been exceptional. I greatly appreciated the prompt service and solution to my order issue. Many thanks.

They were cheaper than other places for a reason. They never showed up. Multiple emails and phone calls and I finally got a refund.

Thank you for your concern but the book arrived safely - despite the exceptional delay thanks to AusPost (nothing to do with you). It has already been a big help to me in class. Thank you!

I ordered a set of 20 books. After six weeks I still only have one volume of the set and Zookal aren't able to tell me where the rest are or when they might despatch them. Over that time excuses from customer services have included 'the order was too big' and 'the despatch department won't return our emails'. A joke of a company - avoid

Customer service was great, everything was sorted in a timely manner. Great team work! I will purchase my future textbooks with Zookal :)

"Regular support and consistent updates in regards to my order!

Very appreciative of the effort Marelen put into supporting me and keeping me updated!

Thank you!"

Pleased and appreciative that I was able to obtain a refund (although it was a fault of Australia Post that my delivery was lost). Thank you.

My parcel was lost in transit and Zookal were very prompt with a reply and immediately posted a replacement for me. Excellent customer service from Mary Grace Villagomez.

Thanks so much for Marelen’s kind and efficient assistance in following up my enquiry and refund. Her proactive attitude in assisting customers is highly appreciated. She has gone beyond expectations to help me. I have wonderful experiences from Zookal and will keep buying books from you in future. Marelen deserves a pay raise or promotion to reward her professionalism as her work attitude is exceptional and it’s hard to come by. Good job.

Arch was very helpful. My enquiry was dealt with efficiently and satisfactory. I have always found Zookal customer service the best of all the online booksellers.

Please never go to buy books here. Misleading advertisement. I did a very thorough research to buy the science textbook for my son but saw their advertisement with the whole package of text book and its e-version and activity book at around $25. I was so doubted and got some negative comments about this shop but thought it's not much to give it a try. When I received the parcel, only got the activity book which I could buy directly from the publisher at cheaper price and could get free delivery within 2 days, not have to wait for 10 days to ge...