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Zookal
4.6 from 232 reviews

Reviews

(201)
(12)
(0)
(1)
(18)
  • Product Quality
    3.7 (21)
  • Return Claim MadeYes (1) · No (18)
  • Customer Service
    3.2 (19)

Disappointed

published

Ordered on 25/02, followed up several times and was told delay meant book would be sent latest 05/03. Today was rudely told 15/04 and nothing they could do to help.

Customer Service
Product Quality
Return Claim MadeNo

If you need a textbook in time don't order from here!

published

It has been three weeks and I still haven't received my textbook that I am desperately needing. I have emailed numerous times and nobody is replying to me. If you need a textbook from here I recommend you order it 5 months in advance and you will hopefully receive it in time.

Customer Service
Shayla

Shayla

  • 2 reviews

They do not "make students lives easier"

published

Ordered textbook 3 weeks before uni semester started. Zookal advised the textbook would be with me within 9 business days at the latest. Perfect. 3 weeks later emailed them to check where my order was and they advised it hadn't even left the warehouse yet, "this is busy time for us." After numerous emails back and forth they finally sent my textbook off a week later, but not by express post of course, so it took another week! 2 weeks into the first semester and I'm already behind. Thanks Zookal for making students lives easier.

Customer Service
Product Quality
Return Claim MadeNo
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Rhiannon

RhiannonSouth East Queensland, QLD

  • Verified customer

Would rate 0 stars if i could

published

Buyer beware!!!!
Advertised a text book was in stock and would leave their warehouse within 1 business day. 3 days later after they have ignored my emails I wait 30 minutes on hold to only be told they are now out of stock, that I cant get the textbook for another 2-3 weeks and there is nothing that can be done about their false advertising nor can i speak to anyone higher and that i have to just deal or cancel my order. [name removed] who I spoke to was not helpful, was rude and I am horrified as needed this textbook within the week. Do not purchase through these people and read others reviews with the same story!

Customer Service
Product Quality
Store LocationZookal
happy Hilary

happy HilaryGreater Melbourne (Inner), VIC

  • 4 reviews

Adapted to my request

published

asked for a bundle of law books with up to date editions, the bundle offered had the latest edition of one book but not of the other. Zookal adapted to my request and offered the bundle of two latest editions

Customer Service
Product Quality
Store Locationon line
miranda k.

miranda k.Illawarra, NSW

  • 14 reviews

Bad service

published

Ordered a text book over a week ago. Course already started. OPTION pay for a book printed in October 2020. Has taken this long to inform me out of print. Really bad service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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  • Verified customer

BUYER BEWARE poor customer service, slow delivery

published
Customer Service
Product Quality
Return Claim MadeNo
Stephen

StephenGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Cheap and quick delivery

published

Ordered some books for my MBA course they arrived within a week it was cheaper than anywhere else and very quick delivery.

I will definitely use them again next semester.

Also well done on the way it's packaged no damage to the books at all.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationZookal
See all answers
Dave The Student

Dave The StudentHunter Region, NSW

Only order textbooks through Zookal if you have a month or so before your course starts

published

I've ordered MBA prescribed textbooks through Zookal twice now. On both occasions I paid and then was later advised that Zookal's suppliers no longer had copies of the textbook I had ordered and paid for. They then advise that the textbook would be delivered in five weeks. They do offer a refund, however, if you're half way through your course that's really no good.

Only order textbooks through Zookal if you have a month or so before your course starts.

Customer Service
Product Quality
Store LocationOnline
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Great experience.

published

Placed my order on Sunday and received the uni book on Tuesday. Tracking stated it will arrive between 21-23 August received it on Tuesday 20th August. Great packaging with no damage. Fantastic service. Thank you so much

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAmazon
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Gary

GaryGreater Melbourne (Metropolitan), VIC

  • 3 reviews

They can't deliver what they promise.....twice !

published

Ordered three books for my son for Uni. Rang them first to make sure they had these books because had pressing timelines. Told all three OK and available. 1st one arrived (hence the one star above) then weeks later told the 2nd book cant actually be delivered and not available and told to find it somewhere else myself (now urgent). One week later then told the same thing about the 3rd book. Another week later their website still offered the book and said it was 'Ávailable''. Their failures on three different fronts was horrible customer service and a terrible business practice that created a series of problems for us.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline/Website
See all answers
Carmela

CarmelaGoulburn Valley, VIC

Very disappointing

published

I am very disappointed in the service from Zookal. 3 weeks and my order has not arrived. Communication occurs after I make contact. A tracking code is given but when used it states "Parcel in transit" and has been for 10 days - with no progress. Into the 2nd week of semester without the prescribed text. I would not recommend this organisation.

  • Verified customer

Incredible Service

published

I ordered on Wednesday night and my books arrived during the day on Friday, packaged perfectly so there was no damage to the books. I am extremely happy with the service!

Customer Service
Product Quality
Jack

JackSydney, NSW

Great experience getting books from Zookal.

published

Great experience getting books from Zookal. I was looking for 10 books from a list that my friends recommended me to read, and I found all of them from Zookal website, they are all in stock.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRosebery
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Dee

Dee

  • 2 reviews
  • 1 like

Great!

published

Great customer service A+ prompt work and responsive to my questions. Had just the supplies that I needed. Highly recommended to use zookal and will defiantly use again . Thanks zookal

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Zookal
Zookal S.Zookal

Thanks so much for the review, Dee! We are trying our best to ensure that we are on top of what textbooks are needed for the upcoming semesters/trimesters and we are so glad that you had a positive experience with us.

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d a n i e l

d a n i e lGreater Melbourne (Inner), VIC

From my experiences, I recommend Zookal

published
Customer Service
Product Quality
Return Claim MadeYes
Store Locationwww.zookal.com
See all answers
2 comments
Zookal
Zookal S.Zookal

Thank you so much for your positive review, Daniel! Customer satisfaction and the convenience of textbook accessibility are the two things we pride ourselves on and we are so glad that we have met this mark with you!

d a n i e l
d a n i e l

You certainly have. Keep up the excellent standard.

H.Grant

H.GrantCentral Highlands and Goldfields, VIC

Awesome customer service!

published

I purchased a textbook which arrived very fast, I however noticed it had been damaged from the printing process (no fault of Zookals) and so they sent me a new one via express postage! Brilliant service! I’ll be purchasing all my textbooks from Zookal from now on!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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1 comment
Zookal
Zookal S.Zookal

Selling books that are not in stock/falsely claiming that books had been sent by express post.

published

Do not purchase books from this seller unless you allow at least 3 weeks for them to arrive. I was given false information relating to the delivery on 3 separate occasions. It is now week 4 of session 1 and I still have not received by books.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Zookal
Zookal S.Zookal
Shania

ShaniaNew South Wales

Cheapest books of the absolute best quality

published

Honestly Zookal is the cheapest site I've found for all my books, and they always deliver with the best quality (new, still in plastic) books, which always arrives within 5 days. Would recommend to everyone studying at uni; you save money and still get brand new books. The best site I've found for all my text books.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Zookal
Zookal S.Zookal

Thanks Shania for your review! We work really hard to process and dispatch all orders in a timely manner and with the best quality. We are so happy to hear that this has been reflected in your order with us!

Alejandra

AlejandraSouth-Eastern Region, NSW

Inaccurate information and books not delivered.

published

I ordered my books on 27th Feb and today, 21st of March my books haven't arrived yet even though the website said it'll take approx 10 days (5-8 days to depart the warehouse and 2 days for delivery). When I bought the books they were in stock, today, on a reply of an email I sent they said that they are awaiting for one book to arrive by the end of the month!!! They provide misleading information on the website!!!!! People, don't buy on this website!!!

Return Claim MadeNo
Store LocationZookal.com.au
1 comment
Zookal
Zookal S.Zookal
Page 1 of 12

Questions & Answers

unknown

unknownasked

if I would order a book today by speed post how many days it would take and how to apply for speed post option. can u please respond to my question ASAP

2 answers
d a n i e l
d a n i e l

To my understanding, if you place an order with Zookal before 2pm on a business day, and the item ordered is in stock, and you paid for express delivery of your order, Zookal guarantees the order will be delivered to you by the next business day from the time it dispatches from their warehouse.

However, Zookal has advised that Australia Post does not deliver to all postcodes via it's Express Network - check if they do at this link - https://auspost.com.au/parcels-mail/sending-in-australia/delivery-areas-within-australia.

Zookal
Zookal S.Zookal

Hi there,

As Daniel has said, express postage is 1 business day to VIC/NSW/QLD, however some post codes within these states are out of the express network via AusPost so it could take a little longer to reach you if you are within those areas.

Please don't hesitate to contact us at contact@zookal.com if you need further information!

Hilda

Hildaasked

Hi there!
It is still available the book:
"Business and Corporate Law" by Fitzpatrick?
and when it would be delivered?

1 answer
Zookal
Zookal S.Zookal

Hi Hilda,

Thanks for your enquiry. We are able to help you resolve this issue, if you would like to email us at contact@zookal.com with your order number we will look into this.

-Julia from Zookal

Suy S

Suy Sasked

What will my book come to me?

1 answer
Zookal
Zookal S.Zookal

Hi Suy,

Thanks for your enquiry. We are able to help you resolve this issue, if you would like to email us at contact@zookal.com with your order number we will look into this.

-Julia from Zookal

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