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Zookal
4.2 from 679 reviews · View Statistics
See the Best Book Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.7 (178)
  • Return Claim MadeYes (19) · No (115)
  • Customer Service
    3.5 (241)
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Dissatisfied customer
Dissatisfied customer
  • 3 reviews
  • 2 likes

Very satisfied client! :)

published

The chat was easy to instigate and resolved my query within minutes. Very satisfied client! :)

Thank you. for the service.

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Product Quality
5/5
Customer Service
5/5
Incentivised Review No
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Macey H.
Macey H.Sydney, NSW

My assigned agent was very helpful and understanding

published

My assigned agent was very helpful and understanding. She was quick to resolve my issue and spoke very professionall y.

Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Macy! Thanks for the awesome feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and we can't wait to have you back. :) Lara- Zookal Customer Care Team

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Professional, and helpful

published

"Bree was excellent. She was professional, and helpful and went out of her wa y to assis t. Thank you."

Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Brooke! Thanks for the awesome feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. :) Lara- Zookal Customer Care Team

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I was very happy with the service

published

While there was a long delay in receiving the textbook I was very happy with the service Gryneth gave to me in following up on the delivery of the book.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Peter! Thank you for your wonderful review! We're happy you enjoyed your experience and we can't wait to have you back :) , Lara - Zookal Customer Care Team

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Carolyn
CarolynPerth, WA
  • 2 reviews
  • 1 like

The customer service has been exceptional

published

The customer service has been exceptional. I greatly appreciated the prompt service and solution to my order issue. Many thanks.

Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Carolyn! Thanks for the awesome feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. :) Gryn - Zookal Customer Care Team

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JRogers
JRogers
  • 2 reviews

never received books. finally got a refund.

published

They were cheaper than other places for a reason. They never showed up. Multiple emails and phone calls and I finally got a refund.

Incentivised Review No
Zookal
Zookal SupportZookalSend a private message
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It has already been a big help to me in class

published

Thank you for your concern but the book arrived safely - despite the exceptional delay thanks to AusPost (nothing to do with you). It has already been a big help to me in class. Thank you!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Jameson! Thank you for your wonderful review! We're happy you enjoyed your experience and we can't wait to have you back :) , Lara- Zookal Customer Care Team

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Avoid Zookal at all costs

published

I ordered a set of 20 books. After six weeks I still only have one volume of the set and Zookal aren't able to tell me where the rest are or when they might despatch them. Over that time excuses from customer services have included 'the order was too big' and 'the despatch department won't return our emails'. A joke of a company - avoid

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message
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I will purchase my future textbooks with Zookal :)

published

Customer service was great, everything was sorted in a timely manner. Great team work! I will purchase my future textbooks with Zookal :)

Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Courtney! Thanks for the awesome feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. :) Gryn - Zookal Customer Care Team

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Tamara D.
Tamara D.Sydney, NSW

Regular support and consistent updates in regards to my order!

published

"Regular support and consistent updates in regards to my order!

Very appreciative of the effort Marelen put into supporting me and keeping me updated!

Thank you!"

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Tamara! Thanks for the awesome feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. :) Gryn - Zookal Customer Care Team

Similar opinion? Write a review on ProductReview.com.au!

Pleased and appreciative that I was able to obtain a refund

published

Pleased and appreciative that I was able to obtain a refund (although it was a fault of Australia Post that my delivery was lost). Thank you.

Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Ellie! Thanks for the awesome feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. :) Gryn - Zookal Customer Care Team

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Chelsea C.
Chelsea C.South East Queensland, QLD

Excellent customer service from Mary Grace Villagomez

published

My parcel was lost in transit and Zookal were very prompt with a reply and immediately posted a replacement for me. Excellent customer service from Mary Grace Villagomez.

Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Chelsea! Thanks for the awesome feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. :) ,Lara- Zookal Customer Care Team

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I have wonderful experiences from Zookal and will keep buying books from you in future

published

Thanks so much for Marelen’s kind and efficient assistance in following up my enquiry and refund. Her proactive attitude in assisting customers is highly appreciated. She has gone beyond expectations to help me. I have wonderful experiences from Zookal and will keep buying books from you in future. Marelen deserves a pay raise or promotion to reward her professionalism as her work attitude is exceptional and it’s hard to come by. Good job.

Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Kate! Thanks for the awesome feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. :) ,Lara- Zookal Customer Care Team

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Philip A.
Philip A.North Queensland, QLD

I have always found Zookal customer service the best of all the online booksellers

published

Arch was very helpful. My enquiry was dealt with efficiently and satisfactory. I have always found Zookal customer service the best of all the online booksellers.

Customer Service
5/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message

Hi Philip! Thank you for your wonderful review! We're happy you enjoyed your experience and we can't wait to have you back :) , Lara- Zookal Customer Care Team

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Sally N.
Sally N.Sydney, NSW
  • Verified

Never trust Zookal

published
Customer Service
2/5
Incentivised Review No
Zookal
Zookal SupportZookalSend a private message
Zookal
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Questions & Answers

Johann Brandstatter
Johann Brandstatterasked

Reading these reviews makes me laugh ! How many employees ( or their friends ) do you have who can write you these glowing reviews ? I am amazed that you are still in business and have not been shut down and wound up along time ago. My experience with you was radically different. I'd still call you a bunch of bloody crooks, who should be put out of action immediately !

1 answer
Zookal
Zookal SupportZookalSend a private message
Dilhani  H.
Dilhani H.asked

I didn't buy any book today but $ 14 debit from my account how can I know what's that happened please help its went through my card. Ending 5599

2 answers
Zookal
Zookal SupportZookalSend a private message
Zookal
Zookal SupportZookalSend a private message
Elyza
Elyzaasked

How do you get a code from your etextbook to add to your bookshelf? I have ben looking for hours and can not find any information relating to it

1 answer
Zookal
Zookal SupportZookalSend a private message
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