Zookal

Zookal

 Verifiedzookal.com
Zookal
4.2

693 reviews

PositivevsNegative
79% · 548141 · 20%
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Return Claim MadeYes · No
Product Quality
3.8
Customer Service
3.5

Reviews

693 reviews
693 reviews
Branlen
BranlenPerth, WA
  Fair Incentive Verified

Memorable Customer Service

I am so impressed by the quality of customer service by Zookal – always helpful and gracious in all correspondence and understood the customer's perspective, making me feel valued at all times.

The quality of customer service skill has left a memorable impression. Show details ·  1

Faisal
Faisal3 posts
 

Worst experience of my life,

have been buying books for long time but Zookal is pathetic disappointing and unprofessional Show details
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Diane H.
Diane H.Greater Melbourne (Inner), VIC
 

Exceptional!!!!!

Exceptional!!!!! Angel is a wonderful staff member of Zookal - friendly, customer focused, she is an absolute delight and expressed true understanding of my situation and found a solution! I will definitely be recommending Zookal to my friends and colleagues - fabulous communication and service! Show reply
Winston
WinstonSydney, NSW2 posts
 

The learning platform is pretty cool

I was looking for textbooks for my postgrad computer science course and came across the Zookal e-learning platform. I started a trial because I was quite intrigued by the homework help tool - where you can ask tutors questions. I asked a few questions and the tutors got back to me promptly with good explanations. I also think the questions were answered by humans and that actually gave me more confidence and trust. I would keep using it and would recommend it to other students. Show details ·  1
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Hammad S.
Hammad S.Greater Melbourne (Outer), VIC
  Verified

I am very happy about the quality of suppor

I am very happy about the quality of support I received from Bree! Bree was warm, friendly and addressed my matter directly and promptly. Sometimes, administrative matters like getting an email username changed for an online account can be a headache, but Bree's support meant that it was a breeze for me to get my request fulfilled. Thanks, legend! Show reply
Zora
Zora
 

Buying Textbooks

Textbooks are reasonably priced and a lot cheaper with the subscription. Delivery was quick and customer service was good. Show reply
Pen67
Pen67Victoria8 posts
  Verified

Excellent customer service, much better value than the school recommended supplier!

I bought the new Year 11 math text book through Zookal because their price is better than the school supplier and they have additional on-line benefits when you buy from them. The customer service staff are very helpful and are excellent with follow up. I bought from them in 2021 and also 2022 so I can confirm they are a reliable and price-competitive business. I save $10 on the book and $10 on shipping - very happy! Show details ·  1
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Jen
Jen
 

Con artists

Stingy website, sneaky company, honestly don’t have one nice thing to say about this company. Show details
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Damian D.
Damian D.Sydney, NSW
 

Glad I chose this website for my academic keepings

Lost my account as my Facebook Account is permanently deactivated - which is used as a sign-in for Zookal. As a result, I lost all of e-textbook purchases. Spoke with Bree - she is amazing, efficient, friendly and prompt with her responses. She provided me with daily updates and alternatives to the proposed solutions. Very delighted and happy with her performance and the technical IT support team at Zookal. Thanks! Glad I chose this website for my academic keepings. Show reply
Susan
SusanSydney, NSW
 

Excellent service and a helpful customer service team!

Hi Zookal Team, Thank you for being proactive in communicating with me and keeping me up to date on the status of the technical issue I was having with the text box message in the Zookal Apps. Excellent service and a helpful customer service team! Furthermore, you have rescheduled my billing date to compensate for the days when my Zookal was not working. Thank you so much for your assistance, Zookal Team. Kind regards, Susan : ) Show reply
DGB
DGBGreater Melbourne (Outer), VIC2 posts
 

Lara was very helpful

Lara was very helpful, clearly identified the concern I had and could then pass this onto the technical team. I received conformation from Lara the issue had been fixed and I was able to place my order, all on the same day as my initial phone call. Show reply
Courtney D.
Courtney D.
 

Wonderful customer service

Wonderful customer service. Gwyneth was onto it, and sorted everything straight away. I will always purchase my textbooks from Zookal and suggest the same for my peers at University and other health professionals. Thanks for the support! Show reply
Student
StudentMurray Region, NSW2 posts
  Verified

From bad to great

Initially I posted review regarding aggressively consistent feedback requests, subsequent to what was an excellent customer experience.

A Zookal representative promptly contacted me for further clarification regarding my review. They were attentive to my comments about the issue and took action. This is what extends excellent customer service.

I'm very impressed by the entire service after my discussions with their representative. Thank you! Show details ·  3

Hannah
Hannah2 posts
 

never intended to send me my books

I ordered a book from Zookal, and the website said it would be back in stock in 4 weeks. 8 weeks later I'd heard nothing from Zookal, and emailed them and was told it would be another 4 weeks. 8 weeks after that I've still heard nothing. You can guess what happened next! I called them up and get told my book won't arrive until next year! They clearly had no intention of ever sending the book. While they did allow me to cancel my order when I complained, it should not have been on me to continuously hound them for information on my order. Avoid at all costs, especially when there are reliable, reputable options out there. I ordered my book from another website and had it less than a week later.
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Student
Student4 posts
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Questions & Answers

Johann Brandstatter
Johann Brandstatter

Reading these reviews makes me laugh ! How many employees ( or their friends ) do you have who can write you these glowing reviews ? I am amazed that you are still in business and have not been shut down and wound up along time ago. My experience with you was radically different. I'd still call you a bunch of bloody crooks, who should be put out of action immediately !

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Dilhani  H.
Dilhani H.

I didn't buy any book today but $ 14 debit from my account how can I know what's that happened please help its went through my card. Ending 5599

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Elyza
Elyza

How do you get a code from your etextbook to add to your bookshelf? I have ben looking for hours and can not find any information relating to it

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