516 reviews
I was very happy with my move experience with zoom removals. Ivan and Norman were wonderful to work with, were great at explaining things and were careful and conscientious with our belongings. I would highly recommend them to others!
Reviews with attachments
James and Sam provided an excellent removalist service! They were professional, friendly, punctual, and handled all of our furniture and belongings with great care. The move was smooth and stress-free from start to finish. They worked efficiently and were very respectful of our home. Nothing was a problem! They even assisted with the removal and… Read more
relocation of some very heavy plants! Thankfully, moving the contents of a house after 28 years, 2.5 hours away all went very smoothly. We would definitely recommend James and Sam to anyone looking for a reliable and professional removalist.
Two lads are professional quick and got the job done better than I expected.
James team were fantastic! Fast, hard working and took great care with all my very precious items. I wouldn’t use anyone else!!
Norman and Aojeen helped with moving some big furniture items for me from one location to another, they were super efficient, handled items with care, friendly & professional! Thank you!
“Sam and James highly recommend this removalist team. They were professional, friendly, and arrived on time. They handled all of our furniture with great care and made the entire move smooth and stress-free. Sam and James were extremely happy with the service and would definitely use them again. Thank you for an excellent job!
Moey and ousama were both amazing removalist.They were professional and provided great service.
Awesome work, Moey, Ossama, and the whole team! #Teamwork #Achievement
James and Sam, were both very hard working. Fast and reliable with no fuss. Strongly recommend.
James Team came on time. Were very careful. Would recommend
James and moey were awesome…. It was a hard, long move and they smashed it… polite and overall great team to work with. Highly recommend.
James and money absolutely spot on service 5 Star! Highly recommended!
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James and money good service and cheap moving and team very polite
I had Aojen and Norman do my move. They were friendly and professional. Loading up the truck with care and organising in to my storage unit.
Haiedn & Lavir did a great job picking up at Breakfast Point and delivering our apartment contents very competently to South Coast NSW - it was a hot day and a long trip which they undertook respectfully and with enthusiam, and good humour.
Haidn and Livr were absolutely fantastic! Friendly, efficient and dealt with my tricky move situation professionally and politely. I booked them after a recommendation and would gladly recommend them to anyone else! Couldn’t be happier with the service provided.
In-depth reviews
I can't recommend Zoom removals highly enough if you are planning an interstate move. I initially went for quotes with about 6 different companies. Zoom came back both promptly and with a competitive quote. Speaking with Chantel was a pleasure and she made me feel confident that I was in great hands with a moving company that cares about their… Read more
customers and knows their industry well, which was incredibly reassuring.
I've moved interstate a number of times over the years and have had one good experience, one horrific experience and several mixed experiences. Moving with Zoom was definitely what I would describe as an 'excellent' experience.
It rained at both ends of my move so that was an extra challenge for the movers but they handled it extremely well. James and Sam were both extremely professional and highly skilled at moving all of my contents. Their communication with me throughout the move was excellent also. The high standards that they apply to their role was greatly appreciated and a credit to them both.
I have a number of cheap furniture items that I was unsure how well they would travel but absolutely everything came through in perfect condition. Even both of my indoor clothes hangers looked as good as new!
I'm genuinely so grateful for Zoom removals. I'd used them happily for local Sydney moves from 2009 to 2011 but they didn't offer interstate moves when I left Sydney in 2012, which was a shame as that was a 'mixed' move. I was so pleased to see that they have grown and were able to help me with this move. And they did not disappoint. Moving interstate is never easy but they definitely took some of the stress out of it for me.
Very poor experience and no ownership from the company – I deeply regret choosing Zoom Removals for my interstate move from QLD to NSW. We booked their Premium Service for $6,650, trusting their claims as "professionals" who could handle the job with care and expertise. They emphasise their experience and accuracy in assessing volume, which is why we relied on their advice. Despite this, their service… Read more
was chaotic and unprofessional.
On moving day, the 70m³ truck they sent couldn’t fit all our belongings due to weight restrictions—a factor they failed to consider during their "expert" assessment. This meant we paid an additional $5,200 for a second truck. Even then, important items like our dining table, garden equipment, pet items and a valuable rug were left behind and permanently lost after settlement.
The movers constantly complained about the workload, loudly argued with each other, and mishandled our items. Several arrived damaged, including a shattered marble table, a crushed Dyson vacuum, and a broken sideboard. We had prepared extensively, even disassembling furniture and staging 70% of the items in the garage, but still, the service was far below expectations.
Despite raising these serious issues, Zoom is demanding an extra $1,000 for 10m³ and refuses to address our complaints until it’s paid. This shows a complete lack of accountability.
We trusted Zoom as professionals, but their advice and service were far from professional. If you value your belongings and peace of mind, avoid this company at all costs.
⭐⭐⭐⭐⭐ Fantastic Service from Start to Finish! We recently used Zoom Removalists to transport a load of furniture from our home in Sydney to our daughter in Brisbane, and I honestly couldn’t be happier with the entire experience! From the lovely ladies in the office who were so helpful and made organising everything an absolute breeze, to the… Read more
wonderful team who handled our furniture, the service was first class!
A very special shout-out to Tomas, who came to our home with his offsider to wrap and load our furniture. What a lovely bloke! So friendly, professional and efficient, and he took such great care with everything. Nothing was too much trouble!
Our daughter was equally impressed with how quickly and efficiently the furniture was unloaded in Brisbane, all while taking such care with every piece.
It’s so refreshing to deal with a company that genuinely cares about its customers and their belongings.
A huge thank you to Tomas and the entire Zoom team! You made the whole experience so easy and stress-free.
I wouldn’t hesitate to use Zoom again and would highly recommend them, especially Tomas, to anyone looking for a reliable, professional and friendly removalist!
Positive reviews
Norman and Ivan were exceptional! So polite and lovely, who made my day a lot easier by taking care of dismantling and reassembling my furniture. My belongings were moved with care and ease, I will definitely be using them again. Can't not recommend any higher.
Norman and Ammar were amazing. They took such good care of everything and worked timely so it did not cost me too much. I have used zoom removalists before. Never had any issues. Highly recommend.
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A very big thank you to Moey and co for our hassle free move today. Arrived on time, quick,great communication, both gentleman respectful and kind! Will definitely be using Zoom again. Ann
Negative reviews
Used Zoom twice. 2nd move, hot day, different team one being the muscle and inexperienced. Damaged walls, door frames, ceiling w one bed frame. Needed to be instructed to dismantle the frame. Zero liability from management with a minuscule ‘good… Read more
will’ payment whilst innuendo I was a liar about time of damage. Brand new house. Wouldn’t recommend, look elsewhere.
Follow-up · Zoom’s response to my claims were prompt although frustrating. My advice before you sign anything review you property. Damage cost estimated at $2000 approx. First move (different team, experienced) was the reason I returned. DO NOT TRUST.
Hi Lovaine, Thank you for your feedback.… Read more (+1 reply)
I had a booking for labour-only removals on 04/11/2025. The team was due to arrive between 0900-1000. I received no communication from the company regarding any delay. When I contacted them at 10:41, I was informed a team would attend between 1200-1400. During multiple calls to the office and, later, directly with the team attending my address,… Read more
I was provided incorrect and misleading ETAs.
The team eventually arrived at 1430 with no apology or explanation for the extreme late arrival. The team were completely unaware that I had booked labour-only and tried to convince me to use their truck and pay extra to have them drive 110km to my new address.
The team failed to follow advice regarding parking and blocked the driveway to my apartment block, upsetting many of my neighbours who were arriving home from work by the time the team had arrived and started work. The team did not follow instructions without constant supervision from myself or my family member also on site. The team claimed the truck was full when there was plenty of space remaining, and after a complaint were able to load a substantial amount more items with more space to spare.
The team attempted to get me to sign paperwork and make payment before the job was completed, with multiple items still not moved from the apartment. The team damaged multiple items during the process.
The service I received was not worth the $700 I paid. Payment was demanded via bank transfer to a non-business bank account with no proof of payment or copy of invoice provided to me. I had to pay a cancellation fee and rebook my removalists at the other end of the move due to the extensive delays. The poor communication throughout the day and lack of accountability were unacceptable.
I would not use Zoom Removals again in future.
House move – They moved my parents furniture, belongings,large home, where sub out by another company will didn’t know that this had been arranged by them, totally unprofessional, turned up no tools, small truck, young inexperienced workers, done three trips and still weren’t able to finish the job, scratched and damaged furniture, Numerous phone calls back… Read more
and forth from primary company to secondary sub company, highly stressful, when l arrived at new home site, confronted the driver who didn’t what to talk and answer my questions why things got so messy, refused to talk to me and deliberately drove off knowing that I was talking to him,with my feet in front of the front driver‘s tire, stepped back in amazement and watched him drive off!!!’
Recent reviews
Tony & remon We're awsome they arrived early. They where quick and carefully with my items Super friendly Arrived and unloaded everything and help me put stuff in places it needed to go. First time using Removalist and they made it super easy.
Moey and Moudi helped me move a fridge from my brother's place to my new granny flat. So impressed with the quality of their work and their professionalism. They handled the fridge with care and were very prompt at arriving and delivering. Thanks for the help legends. Really appreciate it!
Thank you Moey, great service. I had stuff equal to a studio unit to move to a room in a house on 2nd floor. Few boxes were very heavy. One large table had to be assembled. Charges were reasonable. Job was done very efficiently.
Our move was from an 2 bedroom apartment building with a lift, to a 2 bedroom unit. The guys were friendly, very efficient removalists, and the move itself went smoothly. Great customer service. Would recommend.
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Dear Mish, Thank you for sharing your… Read more