Everything was organised very well. Zoom accommodated my changes and difficulties. My delivery man Moey was excellent.
3 bedroom appartment move with stairs.
Picked up furniture from multiple locations
All day move.
Good removalists. Very helpful and friendly. Head office called during the move to check everything is going well
Non communicative, careless and rude.
When I initially contacted Zoom I was pleasantly surprised at how efficient and professional the move consultant was who booked the move. I felt sure I had made a good choice to carry out a small move over a short distance. The 2 removalists arrived close to time but I couldn't tell you their names as they didn't introduce themselves. They proceeded to carry out the furniture and made good time but as the hour wore on they started to spend more and more time down at the truck. When it came time to move the washing machine one of them bumped it ...very loudly and roughly down 3 flights of stairs breaking off part of the plastic frame on the back. When I asked them not to repeat the same procedure with the fridge and suggested that maybe two of them might be able to roll it down a bit more carefully my suggestion was taken with a roll of the eyes. On arrival at the new place they speeded up their work but because they were carrying too much they ended up dropping furniture and damaging the door frame. Boxes with glassware and plates in them and with FRAGILE written on them were not placed carefully on the ground but lowered down and left to drop the last 20 cms. I was disappointed that an already stressful time was made more stressful by their attitude not to mention the fact that when one of them used the toilet (twice) he managed to get it everywhere except in the bowl. That was something I didn't need to have to clean up at the end of a busy day.
Great service and great staff!!!
Our move couldn’t of went any better! Great communication and the team went above and beyond to ensure we were stress free and happy.
The move itself took less time than what I initially thought and they didn’t sacrifice on service to achieve this! Each box labelled were put in the correct place in the new house, which made the unpack for my husband and I a breeze. All our items were well protected whilst in the truck as the team used large blankets to protect each item. They even reconnected my washing machine in the new house!!! Very thou...ghtful guys!! They navigated our large bed up 3 flights of stairs and did so with ease. Booking in was A1 service as my husband puts it! My husband did all the negotiations with booking our move in and he says it was the best customer service he has had from a removals company!!! My husband is hard to win over so when he says great stuff it has to be GREAT! The office staff were friendly, not pushy and were quick to give us a quote. No tacky sales brags but real genuine customer service. They answered all his questions with professionalism. They really cared about what we wanted in a removal company and Zoom delivered!!! We will be using Zoom again for future moves and we will recommend to all our friends and family Thanks for a great experience!!
Appalling don't go near them
Moving a short distance from one small Shire apartment to another, about 2-3 kilometres. They turned up two hours late and were not in the shiny truck and Polo Shirts on the website, was a P Plater in a small truck. The two young men moaned and groaned about everything. They spent at least 20 minutes sitting in the back of their truck on their phones and 20 minutes in the toilet, while on the clock. In the end they were so slow and charging an hourly rate so we got them to put things in the garage and told them to leave. The company did not return any of our calls. When we finally got onto them they offered a half hour discount ($85) however the money did not eventuate. Don't believe anything on their website, run as fast as you can
Do not leave them alone if you want them to actually move your furniture
I had 2 removalists and they were making good time and looking like they had almost finished at my first property so I left them alone to follow me to the new house when they had finished (big mistake do not leave them un supervised). I called them 2 hours later to make sure everything was ok and they said they are still moving. But I don't have many things. When they finally got to my new house one of guys spent most of his time taking phone calls. 5 hours later .. my 1 bedroom was finally moved. The distance between the 2 properties is only 1...0 mins so this was a excessively long time to move. I have moved before in under 3 hours in a longer distance so was thinking 3 hours would be a reasonable time. They also refused to move my plants even though the website says they will. They also damaged a shelf on my bookshelf and scratched my fridge. I can expect a few damages in a move so not as concerned about these however the 5 hours they charged me for was not ok. I wouldn't use them again.
So slow and rough with everything
I was moving a one bedroom, within the same suburb. Moved so slowly; one napped in the truck - each man used the bathroom for 15 minutes + on the clock. Gross.
INDIANA JONES AND THE MOVERS FROM DOOM
If you saw the movie you will relate to that gut wrenching sensation you felt when you watched our hero run for his life from the giant ball which threatened DOOM for him unless he managed to get out of the way. Fortunately for Indie, he outran disaster and lived to see another day.
Unlike our hero, I was too trusting of Doom… Oops! I meant to say Zoom, and I didn’t run fast enough when I realised I had made a very bad choice by using the service (or lack thereof) of Zoom Removals. In a nutshell, and for an eye-watering $180 per hour, I got m...ore misery, distress, and total chaos than Indie did in his first adventure plus the other three sequels that followed. For me, the adventure or I should say misadventure was being landed with untrained movers who did not follow instructions, nor did they care to, and packed items they were not meant or asked to do, plus they broke a table lamp which ended up scattering shards of glass in the carpet at my new place and which I discovered after the movers left, they scratched many of my furniture pieces including an antique knee-hole desk, they connected the washing machine without shutting off the “hot” and only using the “cold” option (as I reminded them when I said I only do cold washes), and forget about them levelling the machine so it wouldn’t shake all over the place when in operation (as I discovered two days later). Further, the movers dismantled my bed, plus a single artists daybed I use as a sofa, neither of which they put back together again (oh, and they were using a standard hand-screw instead of a drill, so you can imagine how long that took to do). After having wasted so much time on packing their truck sans moving blankets to protect my property, they left all the boxes which were meant to go into a storage cage at my new place lying about in my lounge instead because, again, the move went way over time and I had to cut it short after nine whole hours. And before I forget, they never labelled the boxes they decided to pack and as a result I couldn’t find anything I needed, on top of which they could not remember where they had put the bits and pieces of screws, nuts, bolts, etc, that would be needed to put the beds back together again. Although I managed to find these eventually, after many phone calls to the mover who packed them but could not remember where, I’m not sure everything will be okay with putting the bed frames together again, and I’ll probably have to buy a new bed or two. In essence, the move ended up being half a move as after the nine hours—and this was going from one suburb to another, only a mere ten minutes away, plus I had moved several times between these two suburbs in the past and it only took six hours at most—my budget for the move went bust.
The best removals team
This was my 12th house move. Anton’s team with Hiek and Riad were the best removalists I have ever used. They were professional, courteous and extremely careful.. They arrived exactly when they said they would at 7:00am. Nothing was too much for them when catering for my needs. I will recommend them to all my family and friends
Stress Free Move
Had a move from Sydney to Canberra. The removalists, Chamoun and Haik were really helpful and all my belongings were handled with care. Really pleased with my experience with Zoom.
Professional and Honest Removalists
I needed an emergency house removal, and things were fairly desperate as I had just been let down by another removalist, and things needed to be gone within 5 hours. Enter Zoom Removals. They were amazing, and they didn’t lie about what they were going to do. They showed up with an actual 4.5 tonne truck. They moved everything we needed out of the old premises, and into the new one. They even stacked the garage in a way where we could walk through the boxes to easily find stuff until we had time to sort things out. The two guys were hard w...orking and very polite. I wish I had found them first and not wasted money on people who were not professionals, and showed up with rental trucks!! The cost of the job was exactly as they specified with no surprises. I would highly recommend Zoom, and I’ll definitely be using them again.
Zoom were amazing!
I was extremely happy with Zoom Removals. The ladies is in the office were great to deal with and the removalist were professional and fast. They were careful with my furniture and did not stop until the job was done. Definitely the best removalist company I have used!
Arrived and finished on time without damaging anything and can do attitude. Price was fair and no hidden costs after the fact. Good communication from zoom office regarding pre move organisation.
Fantastic movers, professional and attention to detail
Moey and his colleague were thoughtful and careful with my things, and provided a seamless transition between properties. Would definitely recommend. It was great to have such professional movers and great service.
Antoni and his team were amazing
Antoni and his team went above and beyond to help me move to my new home, they were super helpful, polite, and careful with all the items. Thank you for a smooth transition and I highly recommend Zoom to everyone moving.
Great Job - thank you for all your help
1 bed apartment to 2 bed apartment. Distance of around 5kms, they started 1/2 day early due to another cancellation, as I was not quite ready with last minute things, the guys were understanding and worked around it with me. They also helped me secure the garage as the automatic door stopped working and would not close properly - which was greatly appreciated. The guys were super helpful, polite and carefull with all the items. Thank you for a smooth transition and I highly recommend Zoom to everyone moving.
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