Zoom Removalists Sydney
- zoomremovals.com.au
- ✓ Verified company
431 reviews · Statistics
Beware extra charges
Update: I was offered $100 back from zoom if I signed an agreement not to publish anything online about the complaint. I've chosen not to accept the $100 and submit the review.
I booked a move for 5 items of furniture I bought on Gumtree. The hourly rate was slightly lower than a company I had used before so, seeing as it was a small move, I decided to go with the lowest cost instead of a trusted company.
On arrival the movers said I had to wrap my items in black plastic or they would be damaged. The cost was $100 for 5 pieces of furniture,
... Read moreand they would not negotiate. This despite the fact that I was already paying by the hour. So what am I actually paying for? You can get 300m of the tape for $20 and they used a fraction of that. Then, without even telling me, they added another $100 to the invoice for there being 20 stairs on one end of the move. There was no mention of additional charges for stairs on their quote. Again - I would understand stairs adding time to the move and therefore increasing the hourly rates charge, but what is the random arbitrary fee paying for? I would not recommend Zoom, and would never use them again. The movers seemed nice and they did get my items delivered with only some minor damage hence 2 stars not 1.
Great service
I was thoroughly impressed with this removalist company! Their team was punctual, professional, and handled my belongings with care. They made a stressful process seem effortless, and everything arrived intact. I highly recommend their services for a smooth and stress-free move!
Horrible Experience - Beware of bullying and pressure tactics!
I felt intimidated and harassed due to the unprofessional behaviour of the Zoom Removalists' crew. I was a lone female at the time, and what should have been a simple move turned into a distressing encounter.
Upon arrival, the movers seemed friendly at first. However, the atmosphere soon shifted, and their true colors emerged. They promptly asked for additional money for a ‘long walk’ and what they estimated as additional cubic before even loading the truck. Zoom had already been paid a hefty fixed price. To my shock, they began insisting that
... Read more the payment was insufficient and demanded additional money on the spot. Feeling cornered and uneasy, I tried to reason with them and show them the receipt for the total payment I had already made. Instead of listening, they resorted to bullying tactics. It was an utterly distressing experience. I contacted my partner, who subsequently reached out to the Zoom office directly. He stated that this behaviour was unacceptable. Afterwards, the men came back and informed me I did not need to make any further payments. The behaviour exhibited by the Zoom Removalists' crew was deplorable. The fact they targeted a lone female speaks volumes about their ethics and principles as a company. I want to caution anyone considering using Zoom Removalists for their moving needs.
Shaq & Marvin did a good Job.. Thnk you
Very good Job and I would recommend them to my friends. 10 out of 10..
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George and his team
Very professional, excellent work boys , no damages, moved from a 3 bedroom townhouse with stairs to a single story house, no issues. Will definitely use Zoom removal again . Thanks George and team
Professional Removals
I hired Zoom Removals Roban and Sam to help me move from local area last month and I was very impressed with their service. They arrived on time, packed everything carefully, and transported everything safely to my new home. They were very professional and courteous throughout the whole process. They also charged me a reasonable price for their work. I would highly recommend them to anyone looking for a great removalist .
Really professional would use again!!
Kris and Ghaz they were great, polite very respectful and were on-time, fast organised workers they moved us quite well and were fantastic
Very friendly and polite, highly professional
Zoom Removals were 5 star in everything they did. Great job, very polite and highly professional. There was a number of stairs on job however they took it in their stride. Three bedroom house to unit.
Communication was excellent and arrived at stated time. Highly recommend this company.
Moey and the driver were also very considerate during the move.
Peter Robinson
Interstate Relocation
Booking process accurate and professional.
Pickup and packing process smooth.
Delivery slightly delayed due to minor truck issues.
Unpacking process smooth.
Overall experience very good.
No issues.
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Amazing service, careful and considerate!
Moey and his colleague were incredible today. They moved our two bedroom apartment with extreme care and consideration towards our belongings, but we’re efficient at the same time. We were nervous as first time movers but we were pleasantly surprised. Will definitely be using Zoom Removalists (especially Moey and his colleague) again in the future! Thank you!
Professional and friendly service
Great team who moved my home today. Very careful and professional,made the day a pleasant experience.
Appreciate all their hard work
Great communication from the friendly office staff also
Great company to move with highly recommended
Amazing service
Zoom made my stressful move go so smoothly and without a hitch! The customer service received from start to finish was amazing and they even followed up during the move and after to ensure everything was going well. I cannot recommend zoom for a move enough!
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Really disappointed
I would not recommend Zoom Removalist. We booked our move and told them the items in the house. They sent a huge truck which couldnt make the turn on a rural driveway. The removalist went back to the office and told them what smaller truck would fit up in the driveway. They send a truck the next day and it would not get up the driveway either and theydriver would not even give it a good go . Two days wasted. On the 3rd day they sent 2 smaller trucks which cost me double the original quote. The movers left rubbish at our gates after pick up and
... Read moreleft rubbish ( water bottles, banana skins, cigarette butts, plastic wrapping) on the street after they dropped off. [Name Removed] spent the whole time asking me for money. Most of the removalist guys were great and friendly except for [Name Removed] who was very rude. Communication from the office was very bad . They broke our BBQ and numerous items in boxes were also broken. I am still trying to get my $100 deposit refunded. Its took 3 days to move our house and we would never recommend Zoom. It was a very frustrating experience.
Quick and reliable
I was recommended Zoom Removalists by a family member and wouldn’t hesitate to recommend them to others. The service was easy to book - with excellent communication throughout the process - the movers were quick and on time and all my our belongings arrived at our new home safe and sound. Thank you Zoom for taking the stress out of moving.
Top Experience.
Small move but very difficult access.
Both removalists from Z Global were extremely professional.
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Details
| Category | Furniture Removalists |
|---|---|
| Services Offered | Interstate Removals, Local Removals and Storage |
| Locations | ACT, NSW and QLD |
Contact info for Zoom Removalists Sydney
| Mon | 8:00 am - 6:00 pm |
|---|---|
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 4:00 pm |
| Sun | Closed |
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