480 reviews
Had to move with really short notice. These guys made the process easy. Booking process was proactive. They were able to help last minute. Packers (Moey) arrived on time and got things sorted stress free.
MAFIA STYLE TACTICS Job: Move a 2 bedroom 3rd level unit plus single garage 11.5km to new single story dwelling. Everything was in boxes. Start time 09:00 Removalists: Fadi & Andro Quote: (2 removalists), $82 per 30 minutes, ½ hour call out fee, ½ hour travel back, 5% fuel levy is added on the total at the end of your move, $80 stair fee Zoom… Read more
estimate = $768 based on 3 hours work
Actual events and cost - Couldn't get truck close enough to unit. - Parked truck with back facing away from home. This allowed for countless breaks and other 'stalling for time' tactics. - Kept complaining about stairs - Suggested to use their furniture wrap to ensure "no damage" to furniture. Extra $200 - After 6 hours we hadn't finished loading the unit or started the garage. I had to move and pack the entire garage myself. - Did not arrive to new residence until after dark. - Told that full payment was required before unloading truck as the business was closing soon. Had to estimate finish time and PAY NOW! - Based on time taken already - TOTAL COST WAS WELL OVER $2,000! - They dumped everything in the loungeroom and and continued complaining that in the end I was so fed up that I told them to just put the rest in the garage. THE WORST EXPERIENCE I'VE HAD. Learning: Never pay by the hour for a removalist. Fixed pricing or do it yourself!
“Sam and James highly recommend this removalist team. They were professional, friendly, and arrived on time. They handled all of our furniture with great care and made the entire move smooth and stress-free. Sam and James were extremely happy with the service and would definitely use them again. Thank you for an excellent job!
Reviews with attachments
Moey and ousama were both amazing removalist.They were professional and provided great service.
Awesome work, Moey, Ossama, and the whole team! #Teamwork #Achievement
James and Sam, were both very hard working. Fast and reliable with no fuss. Strongly recommend.
James Team came on time. Were very careful. Would recommend
James and moey were awesome…. It was a hard, long move and they smashed it… polite and overall great team to work with. Highly recommend.
James and money absolutely spot on service 5 Star! Highly recommended!
James and money good service and cheap moving and team very polite
I had Aojen and Norman do my move. They were friendly and professional. Loading up the truck with care and organising in to my storage unit.
Haiedn & Lavir did a great job picking up at Breakfast Point and delivering our apartment contents very competently to South Coast NSW - it was a hot day and a long trip which they undertook respectfully and with enthusiam, and good humour.
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Haidn and Livr were absolutely fantastic! Friendly, efficient and dealt with my tricky move situation professionally and politely. I booked them after a recommendation and would gladly recommend them to anyone else! Couldn’t be happier with the service provided.
Waseem, Rami and Savyr helped us with a huge move yesterday. It was a hot day, and the job took 12 hours. They were absolute legends, hardworking, professional, skilful and kind all day.
Zoom Removalists were very professional and got the job done. Chantel contacted us straight away after we requested a quote online. On the day of the move Waseem and Ravi arrived on time and were very good and did a great job moving all our items to our new home. Thank you
Positive reviews
Just had a great experience with Moey & Moodi who came to pack in preparation for a move tomorrow. Great communication (when they were arriving, what they were doing, asked questions to clarify), efficient in how they worked, professional (I was working and on zoom calls in the background; felt entirely comfortable with them in my home) and no… Read more
surprises on the pricing front. Don't plan to be moving again soon, but would call them again in a second if I needed to.
Super patient and really careful with everything. From the moment they show up you just know your stuff is in good hands. Made the whole move so much less stressful. Highly recommend!
Quick response time to my online enquiry for a quote. The Guys (Norman and Aojeen) were great! They moved a few items from storage to a unit and a storage cage. They were punctual; treated my belongings with respect and worked quickly. Highly recommended.
Negative reviews
I had a booking for labour-only removals on 04/11/2025. The team was due to arrive between 0900-1000. I received no communication from the company regarding any delay. When I contacted them at 10:41, I was informed a team would attend between 1200-1400. During multiple calls to the office and, later, directly with the team attending my address,… Read more
I was provided incorrect and misleading ETAs.
The team eventually arrived at 1430 with no apology or explanation for the extreme late arrival. The team were completely unaware that I had booked labour-only and tried to convince me to use their truck and pay extra to have them drive 110km to my new address.
The team failed to follow advice regarding parking and blocked the driveway to my apartment block, upsetting many of my neighbours who were arriving home from work by the time the team had arrived and started work. The team did not follow instructions without constant supervision from myself or my family member also on site. The team claimed the truck was full when there was plenty of space remaining, and after a complaint were able to load a substantial amount more items with more space to spare.
The team attempted to get me to sign paperwork and make payment before the job was completed, with multiple items still not moved from the apartment. The team damaged multiple items during the process.
The service I received was not worth the $700 I paid. Payment was demanded via bank transfer to a non-business bank account with no proof of payment or copy of invoice provided to me. I had to pay a cancellation fee and rebook my removalists at the other end of the move due to the extensive delays. The poor communication throughout the day and lack of accountability were unacceptable.
I would not use Zoom Removals again in future.
House move – They moved my parents furniture, belongings,large home, where sub out by another company will didn’t know that this had been arranged by them, totally unprofessional, turned up no tools, small truck, young inexperienced workers, done three trips and still weren’t able to finish the job, scratched and damaged furniture, Numerous phone calls back… Read more
and forth from primary company to secondary sub company, highly stressful, when l arrived at new home site, confronted the driver who didn’t what to talk and answer my questions why things got so messy, refused to talk to me and deliberately drove off knowing that I was talking to him,with my feet in front of the front driver‘s tire, stepped back in amazement and watched him drive off!!!’
Beware extra charges – Update: I was offered $100 back from zoom if I signed an agreement not to publish anything online about the complaint. I've chosen not to accept the $100 and submit the review. I booked a move for 5 items of furniture I bought on Gumtree. The hourly rate was slightly lower than a company I had used before so, seeing as it was a small move, I… Read more
decided to go with the lowest cost instead of a trusted company.
On arrival the movers said I had to wrap my items in black plastic or they would be damaged. The cost was $100 for 5 pieces of furniture, and they would not negotiate. This despite the fact that I was already paying by the hour. So what am I actually paying for? You can get 300m of the tape for $20 and they used a fraction of that.
Then, without even telling me, they added another $100 to the invoice for there being 20 stairs on one end of the move. There was no mention of additional charges for stairs on their quote. Again - I would understand stairs adding time to the move and therefore increasing the hourly rates charge, but what is the random arbitrary fee paying for?
I would not recommend Zoom, and would never use them again.
The movers seemed nice and they did get my items delivered with only some minor damage hence 2 stars not 1.
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Recent reviews
Huge thank you to Norman and Aojeen for their outstanding service. They were professional, efficient, and extremely hardworking from start to finish. Everything was moved safely without any hassle. Amazing job, guys!
Norman, Evan and Aojeen had a very challenging task moving a XL (all glass) wall trophy display cabinet that weighed about 200kg at our new rugby clubhouse. They removed shelves and doors. And had to carry it up 16 steps and manoeuvre around a corner. Outstanding job with such a delicate item.
I have used Zoom Removalist for the second time as I have found them to be extremely professional. Norman, Aojeen and Evan were very polite, punctual and took extreme care with the handling and loading of all our furniture etc. I recommend them very highly.
We used Zoom Removalist (Moey & Moodi) to move. It also involved a tedious deconstruction and reconstruction of a bunk bed. Moey & Moodi were efficient and friendly with no task an issue for these solution oriented guys. I'd highly recommend them.
Outstanding service, arrived on time, very friendly, extremely efficient service, total move time 1 hour 15 min I was thinking like 3 hours. Money and his driver.. thanks for the great experience Zoom removals these guys are the best in the business
Zoom Removalists helped us move from Epping to Castle Hill on 28 April. The crew arrived on time, worked carefully, and were polite throughout the job. They wrapped and moved our furniture efficiently, and the final price matched the quote. I especially want to mention “Moey” and his team member for their professionalism. This is the fourth time we’ve used Zoom Removal and they have never disappointed us. I would recommend them.
Norman and Aojeen were fantastic throughout the move. They handled large and heavy items with great care, making sure everything was protected and moved safely. They worked quickly and efficiently without cutting corners, which made the whole process smooth and stress free. Communication was clear and easy from start to finish, and they were both friendly and professional. I would definitely hire them again and highly recommend their services.
Arrived on time and were great help moving. Everything was packed well or protected during travel. All arrived undamaged. We're patient with putting things in place.
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