Zoom Travel Insurance - Frequent Traveller

policy were clear and easy , is cheap anough for my budget and i appreciated it Show details

Absolutely the best insurance have had about 7 cruises all no problems but then 1 cruise we had to cancel due to elderly husbands health and contracting long Covid no issues with my money back no stress love Zoom you can’t go wrong also very cost effective Show details ·  1

Oman Air delayed our ongoing flight by 24 hours meaning we had to buy new flights and accomodation as we missed our intra Europe connecting flights. After requesting an extreme amount of documentation and asking us to request refunds from Oman Air and Cruise line (for one night!), a month later they refuse the claim as Oman Air delay was airline… Read more

tech issue. BUYER BEWARE, in the fine print is this: We will not reimburse if: d) your claim arises from cancellations, delays, diversions, rescheduling, or shortening to your scheduled or connecting transport unless it is due to a strike, riot, hijack, civil protest or unrest, weather, natural disaster, or physical accident affecting your mode of transport. e) your claim arises from the mechanical breakdown, operational, engineering or crewing requirements of any means of transport.”

Hi Team, firstly, thankyou for allowing us the coverage for the trip. We had a great time, experienced new adventures, swam with sharks and stingray. We are home safe and incident free. We have obtained many travel insurances with you company over the years We are looking to book another cruise in 2027 and hope your company can cover us? Show details ·  1

So Hard to make a Claim and Get Paid – If you are looking for an insurer who actually insures you do not use this company. They make the claim process extremely diffficult adn enlongated, then use as many loop holes as they can to not pay you. I have used other compaines and made claims and never had the months of drama of trying to get a cent from the company who is meant to be… Read more

there to protect me do yourself a facvour and use someon else. It took me weeks ot get a new reply with new demands for proof and paperwork every time. I think they make it difficult so people just give up.

As you want it to be with travel insurance – This was the second time we had insured with Zoom as they had a very competitive price if you were including an ocean cruise in your vacation. We had cause to make a claim on this last trip for medical expenses incurred in Japan before we took our cruise to the USA. On return they handled our claim promptly and efficiently and paid our claim in full within 14 days less the excess. We will insure with them for our next trip. Show details ·  1

Hopeless insurance - look else where ! – Lost luggage on my way to the airport. Lodged a claim with Zoom travel insurance and takes a week to get back ....then send a letter to sorry we are not paying you . Very disgusted with the service and will never use zoom again. Show details

DO NOT USE THEM – The worst travel insurance I ever deal with and the worst customer services ever. I suffered a panic attack before my flight and after making a claim they saying that I did not declare the conditions. After explaining them that I do not have any conditions they told me if you ever experienced symptoms it is a health conditions. Since when haven a… Read more

symptom is a health conditions? On the top of that the claim process is the worst as THEY DO NOT HAVE A PHONE LINE AND EVRYTHING IS DONE BY EMAIL. THEY TAKE THEY TIME TO ASNWERS AND THEN REFUSE MY CLAIM. They also asked my medical record for the last 2 years which had nothing to do with my trip. INVASION OF PRIVACY. Absolutely the worst company ever DO NOT BUY THIS.

Excellent company to work with – Ally is an excellent ambassador to Zoom. She did a very good job,helping me Show details

A must have when traveling – Covered everything needed for a holiday without the headache. & good value. I have tried others but this has more to offer for less cost.I got purchase one for my daughter today. Show details

Contacting Zoom is impossible – I had to cancel a policy during co-vid and a credit was issued-good so far-then tried to use the credit but to uptake the credit a sales adviser has to ring you to enable you to use the credit. Bad news as difficult it is to contact them which is impossible unless you ring the USA-no one rings you back or contacts you. I have emailed them 7 times. Imagine if you were in a dire predicament-who ya gonna call-ghost busters. Show details

Excellent Public Relations – Took out a 1 year FT ZOOM Policy for all of 2020, International travel was banned from Australia 18th March 2020. Contacted ZOOM 2 days ago and Zoom gave us a $498 pro-rata Credit Voucher for portion of unused policy, very happy outcome, more than what Princess Cruises did for us! Highly recommend ZOOM. Show details

Excellent and highly recommended – We have used Zoom now for three overseas trips; touch wood we have not had to claim, however each time the online booking process has been easy, so I would guess a claim would be satisfactory. The latest trip was postponed by our Tour Operator due to COVID-19 and Zoom was terrific in providing a travel voucher for 18 months for when we can to… Read more ·  1

travel again. The response to our email was prompt and the service certainly better than we have wished. Thank you.

Can’t get a refund – Tried to get a refund, instead was given a voucher which I can’t use due to illness. So advice to anyone thinking about taking out travel insurance with Zoom or any other insurance company, (read the policy fine print).To there credit zoom did give me a refund, thank you for showing empathy to my situation. Show details

Most prompt and helpful – We are delighted with the way ZoomZoom dealt with us at this difficult time. They cancelled the existing policy to provide us a credit voucher. Well done Harriet and ZoomZoom. You have won us! Show details ·  1

Always helpful and cheerful – I have used Zoom many times. Easy on-line process. Always helpful and cheerful on the phone. During this trying time Harriet got back to my email within 24 hrs. Good result I have been given a credit note for 18 months for my postponed trip. Show details ·  1

Travel Insurance – We were unable to utilise the Zoom travel insurance because of the Covid-19 pandemic. As with most travel insurances, pandemics are not covered. Zoom was therefore not obliged to refund the money. It was obviously very disappointing not to get money refunded, however upon a request for refund of policy premium, we feel Zoom have acted fairly in… Read more ·  1

offering a credit voucher to the value of our premium. This has been much appreciated. Harriet has been very prompt, friendly and efficient to deal with.