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Zoom Travel Insurance - Frequent Traveller

Zoom Travel Insurance - Frequent Traveller

3.9 from 7 reviews · View Statistics

Reviews

3.9

7 reviews
5
(4)
4
(1)
3
(0)
2
(1)
1
(1)
  • Value for Money
    4.7 (6)
  • Transparency
    4.6 (5)
  • Customer Service
    4.2 (5)
  • Claim ApprovedYes (1) · No (0)
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Annette

AnnetteGreater Melbourne (Inner), VIC

Poor customer service

published

Whilst holidaying in NZ in January, I sustained a serious injury. I was impressed with the service I received whilst OS. Since returning the service I have received has been subpar. I have sent them my medical certificate to receive my income supplement payment. It has now been 6 weeks and numerous emails.

I have requested a phone call and have not yet receive such.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeYes
Insurance Cover ForAdult, Child and Teenager
Type of ClaimMedical
Claim DateJanuary 2020
Claim ApprovedYes
See all answers
2 comments
Zoom Travel Insurance
ZoomZoom Travel Insurance
Annette
Annette

Thank you for calling to me and offer your apologies

Lyn

LynGippsland, VIC

Excellent and highly recommended

published

We have used Zoom now for three overseas trips; touch wood we have not had to claim, however each time the online booking process has been easy, so I would guess a claim would be satisfactory.

The latest trip was postponed by our Tour Operator due to COVID-19 and Zoom was terrific in providing a travel voucher for 18 months for when we can to travel again. The response to our email was prompt and the service certainly better than we have wished. Thank you.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Glenn Goh

Glenn GohSydney

  • 2 reviews
  • 2 likes

Excellent Service

published

It was a pleasure dealing with Zoom Insurance who has been very understanding during this difficult times. My wife and i were pleasantly surprised when Harriet replied to us that we can't have the premium refunded but a credit voucher can be given to us for future use. This is my first time using Zoom and won't be the last. You have won our confidence in your display of great customer service. Well done!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
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Chris W.

Chris W.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Can’t get a refund

published

Tried to get a refund, instead was given a voucher which I can’t use due to illness. So advice to anyone thinking about taking out travel insurance with Zoom or any other insurance company, (read the policy fine print).To there credit zoom did give me a refund, thank you for showing empathy to my situation.

Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
WJS

WJSPerth, WA

  • 3 reviews
  • 2 likes

Most prompt and helpful

published

We are delighted with the way ZoomZoom dealt with us at this difficult time. They cancelled the existing policy to provide us a credit voucher. Well done Harriet and ZoomZoom. You have won us!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance

This is awesome to hear WJS, we really appreciate the feedback. We look forward to covering you in better travel times. Warm regards, Eva | Customer Service

Jenny

JennySydney, NSW

Always helpful and cheerful

published

I have used Zoom many times. Easy on-line process. Always helpful and cheerful on the phone. During this trying time Harriet got back to my email within 24 hrs. Good result I have been given a credit note for 18 months for my postponed trip.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
Harry B.

Harry B.Metropolitan Adelaide, SA

Travel Insurance

published

We were unable to utilise the Zoom travel insurance because of the Covid-19 pandemic. As with most travel insurances, pandemics are not covered. Zoom was therefore not obliged to refund the money. It was obviously very disappointing not to get money refunded, however upon a request for refund of policy premium, we feel Zoom have acted fairly in offering a credit voucher to the value of our premium.
This has been much appreciated. Harriet has been very prompt, friendly and efficient to deal with.

Value for Money
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii) and South America
Claim MadeNo
See all answers
1 comment
Zoom Travel Insurance
ZoomZoom Travel Insurance
See all Zoom Travel Insurance reviews

Questions & Answers

Elizabeth A.

Elizabeth A.asked

Frequent Traveller

Are all persons listed on an annual multi policy covered if they travel independently of each other?

1 answer
Zoom Travel Insurance
ZoomZoom Travel Insurance

Hi Elizabeth, apologies for the delayed response but it looks as though this was already answered in your previous question below.

Warmest regards,
Natalie | Customer Service

Get an answer from our members and Zoom Travel Insurance representatives

Details

Compare all 5 Zoom Travel Insurance
CategoryTravel Insurance
Contact Number 1300 049 880
Email Address info@zoomtravelinsurance.com.au
24-Hour Phone Contact No
Online Live Chat No
UnderwriterLloyd's
Maximum Age Covered 69 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental DeathNot Included
Emergency Dental$500
Pregnancy (max weeks) 24 weeks
Resumption of Journey $3,000
Hospital Cash Allowance$50 per day, up to $2,500
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card Fraud$2,000 as part of Travel Documents cover
Travel Documents / Passport $2,000
Maximum Single Item Limit $3,000 (Laptops or Cameras)
Luggage & Personal Effects $7,500
Ancillary
Personal Liability A$2,500,000
Rental Vehicle Excess Optional Extra
Motorbike / Moped Coverage Included for any size
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseOptional Extra
Adventure Optional Extra
Snow / SkiOptional Extra
Compare all 5 Zoom Travel Insurance

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