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Zoom Travel Insurance
Comprehensive, Frequent Traveller, Standard, etc...Dave from OZPerth
- 2 reviews
- Frequent Traveller
- Verified customer
Excellent Public Relations
Took out a 1 year FT ZOOM Policy for all of 2020, International travel was banned from Australia 18th March 2020. Contacted ZOOM 2 days ago and Zoom gave us a $498 pro-rata Credit Voucher for portion of unused policy, very happy outcome, more than what Princess Cruises did for us! Highly recommend ZOOM.
BeeGreater Melbourne (Metropolitan), VIC
Such great service!
So disappointed that COVID caused my trip to be cancelled! But very grateful to have taken out insurance with Zoom. Being able to get a credit means I can use it for my next trip...hopefully in the not-too-distant fe!
1 comment
Triple ReaderSouth Australia
- 2 reviews
- 3 likes
A quick and helpful response!
Had so many complications with my travel bookings due to Covid.
But Zoom got back to me immediately and offered a credit for future travel. Really relieved not to me messed around. Big thanks!
1 comment
ZoomZoom Travel Insurance
Hi Triple Reader, Thank you so much for your review. We pride ourselves on our customer service and would never try to mess anyone around. We look forward to covering you when the time is right for...
Read more you to travel. Warm regards, Eva | Customer ServiceFind out how Zoom Travel Insurance compares to other Travel Insurance
Know better, choose better.
Sue CTolmie
- 4 reviews
- 1 like
A great company to work with.
This is our second time of using zoom for overseas travel. Because of coronavirus this time our trip has been cancelled. Contacted Zoom and they have given us a credit voucher which actually works out to have about 2 1/2 years to complete our next trip. Many thanks Zoom and we will continue to recommend you to others!
1 comment
ZoomZoom Travel Insurance
Hi Sue, Thanks so much for taking the time to share your Zoom experience. We look forward to covering you once you've confirmed your future travel plans. And, we love hearing that you'll continue to...
Read more recommend us to others. The more the merrier :) Warm regards, Eva | Customer ServiceAnnetteGreater Melbourne (Inner), VIC
Poor customer service
Whilst holidaying in NZ in January, I sustained a serious injury. I was impressed with the service I received whilst OS. Since returning the service I have received has been subpar. I have sent them my medical certificate to receive my income supplement payment. It has now been 6 weeks and numerous emails.
I have requested a phone call and have not yet receive such.
2 comments
ZoomZoom Travel Insurance
Hi Annette, Thanks for your feedback. I’m glad that our emergency team were of great assistance during your time of need, but am sorry that your follow up dealings with the Travel Claims Centre didn’t...
Read more meet your expectations. It certainly doesn’t sound like the usual level of service we’ve become accustomed to providing. If you private message your policy number or claims number to me, I can have this investigated for you. Warm regards, EvaThank you for calling to me and offer your apologies
JoanneNortheast, VIC
Timely solution
I emailed Zoom for a refund or credit as unable to travel due to Covid19. They immediately offered a credit voucher for the total amount, valid for 18 months. And if my new travel dates are after the voucher expiry date, I can still redeem my voucher within 548 days. Excellent service, highly recommended!
Rachael P.South East Queensland, QLD
Excellent service
Excellent service. Reached out about possibly getting a refund for our travel insurance due to COVID19 and having to cancel our trip. Although they couldnt offer a refund (which we completely understand) they went out of their way to offer a credit voucher for the amount we paid valid for 18 months we cant wait to be able to travel again and will definately be using zoom again for our holidays.
1 comment
ZoomZoom Travel Insurance
Thanks so much for taking the time to review us Rachael. It’s been a challenging few months to say the least and your five star rating is much appreciated. We look forward to covering you when the time is right.
Warm regards,
Eva | Customer Service
SimSydney, NSW
- 3 reviews
- 3 likes
No refund but travel voucher given instead
After booking a comprehensive policy a while back and then not being able to travel due to the pandemic I was hoping to get a refund for the policy as some other companies are offering. Zoom offered a travel voucher instead which is valid for 18 months. I'm reasonably happy with that and hope we get to use it in time though I would have preferred a refund. I think the 14 day cooling off period shouldn't be applied when you have no option to complete your travel arrangements due to a government shutdown. I appreciate the company doesn't want to lose money but we have lost a lot on this trip, a good option would be to offer a refund if the travel voucher cannot be used in time in my opinion.
1 comment
ZoomZoom Travel Insurance
Hi Sim, Thanks so much for taking the time to provide your feedback. You are absolutely right that these are unprecedented times and we have adapted our policy to support customers when it comes to ...
Read moreunused policies by way of credits, date changes and in certain circumstances, refunds. For your reference, although the credit-voucher should be redeemed within 18 months, the travel dates can be up to 12 months in the future, so effectively you have 2.5 years to use it. We will certainly look at alternative options available should travel restrictions prevent you from using it within this timeframe. We look forward to covering you when the time is right for you to travel.LynGippsland, VIC
Excellent and highly recommended
We have used Zoom now for three overseas trips; touch wood we have not had to claim, however each time the online booking process has been easy, so I would guess a claim would be satisfactory.
The latest trip was postponed by our Tour Operator due to COVID-19 and Zoom was terrific in providing a travel voucher for 18 months for when we can to travel again. The response to our email was prompt and the service certainly better than we have wished. Thank you.
1 comment
ZoomZoom Travel Insurance
Hi Lyn, I am pleased to hear that our customer service exceeded your expectations. We can’t wait for there to be an end to all this madness and look forward to covering you when travel is on the car...
Read moreds again. Thanks so much for sharing your Zoom experience with others, it’s much appreciated.Find out how Zoom Travel Insurance compares to other Travel Insurance
Know better, choose better.
researchFirstNortheast, VIC
- 5 reviews
- 11 likes
Do you want an insurer you can rely on & has your back ALL the way?
Zoom, without a doubt, will be our go to insurers! Throughout our dealings with Zoom, they have been professional, understanding and CARING! In current times of hardship, our claim was processed with complete compassion and made us feel valued throughout. It's this personal service that certainly goes a long way when in need of empathy and understanding. Knowing you have chosen an insurer who truly provides full support and comfort all the way is a great piece of mind! Thank you, Harriet and Eva for such a smooth (and caring) process of our claim. We look forward to future dealings with Zoom.
2 comments
ZoomZoom Travel Insurance
Thanks for choosing Zoom and taking the time to leave us such a wonderful detailed review. It’s been a challenging few months for many Australians and the travel industry, so we really appreciate it.
Hang in there! When we get through this pandemic, we will be sure to reach out to Zoom Insurance again for our travel needs.
Glenn GohSydney
- 2 reviews
- 2 likes
Excellent Service
It was a pleasure dealing with Zoom Insurance who has been very understanding during this difficult times. My wife and i were pleasantly surprised when Harriet replied to us that we can't have the premium refunded but a credit voucher can be given to us for future use. This is my first time using Zoom and won't be the last. You have won our confidence in your display of great customer service. Well done!
Chris W.South East Queensland, QLD
- 3 reviews
- 2 likes
Can’t get a refund
Tried to get a refund, instead was given a voucher which I can’t use due to illness. So advice to anyone thinking about taking out travel insurance with Zoom or any other insurance company, (read the policy fine print).To there credit zoom did give me a refund, thank you for showing empathy to my situation.
1 comment
ZoomZoom Travel Insurance
Hi Chris,
Thanks for taking the time to review us, we value all customer feedback. Our understanding from previous correspondence with you was that you were happy to accept a credit-voucher for the ...
Read moreunused portion of your policy. This is the first time that we have heard of any illness or personal circumstances preventing you from future travel. Zoom always strives to deal with any customer concerns quickly, fairly and reasonably, so if there are circumstances that we're unaware of, I'd encourage you to contact our customer service team directly (rather than through a review site) to see if we can resolve the matter. In the meantime, I will raise your concerns with my Manager for you.WJSPerth, WA
- 3 reviews
- 2 likes
Most prompt and helpful
We are delighted with the way ZoomZoom dealt with us at this difficult time. They cancelled the existing policy to provide us a credit voucher. Well done Harriet and ZoomZoom. You have won us!
1 comment
ZoomZoom Travel Insurance
This is awesome to hear WJS, we really appreciate the feedback. We look forward to covering you in better travel times. Warm regards, Eva | Customer Service
Amazing.
During these tough times, I was unable to travel. I received a travel voucher for when we are allowed to travel again, no questions asked the team was emailing me about everything I needed to know. Excellent service.
1 comment
ZoomZoom Travel Insurance
Hi Renee, Thanks for review and our five star rating, it is much appreciated. We strive to support our customers during tough times, and there is no time like the present. Hopefully, we can all sta...
Read morert travelling again soon. Warm regards, Eva | Customer ServiceSaraCanberra 2600, ACT
Great Customer Service during COVID-19 Crisis
The customer service team were great - cancelling my travel insurance I had booked (as currently no international travel is allowed) and giving me a voucher to the full amount I can use on future travel insurance when boarders/ countries open again! GREAT
1 comment
ZoomZoom Travel Insurance
Hi Sara, Thanks so much for taking the time to share your Zoom experience, we really appreciate it. We look forward to covering you in future. Warm regards, Eva | Customer Service
Find out how Zoom Travel Insurance compares to other Travel Insurance
Know better, choose better.
Carol DaweGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Extremely happy
Harriet was very helpful with my request of helping me postpone my policy until 2021 due to the coved 19 virus we have had to postpone our four week holiday until then and the fact we could hold our insurance policy until we travel within an eighteen month time period is very helpful. I really appreciate this good will gesture and will certainly be using Zoom Travel Insurance in the future. Thank you once again. Regards Carol Dawe
1 comment
ZoomZoom Travel Insurance
Hi Carol,
Thanks so much for taking the time to review us. These are certainly challenging times for everyone and I'm glad that we were able to assist you with your changed travel plans. We look forward to covering you in the future....
Read more Warm regards, Eva | Customer ServicePrompt replies to emails in difficult pandemic environment.
I haven’t had to make a claim but found Zoom competitive in price and easy to communicate with during the pandemic. Emails answered promptly with voucher for future use issued.
1 comment
ZoomZoom Travel Insurance
Hi Ada, Thanks for your review. These are certainly challenging times, especially for the travel industry.
As we all navigate our way through this crisis we believe that supporting our customers i...
WilliamSydney, NSW
Unable to travel. Received fair treatment.
My wife & I were unable to travel due to Corona Virus shut-downs, & have not been able to test Zoom with any claim. Our policy appeared to be good value, & was very easy to set up. Whilst we would have preferred pro-active comms from Zoom, & refund for service which cannot be provided, we are satisfied with the credit vouchers we were issued, & hope we can utilise them if we are able to re-organise a trip similar to the one we missed out on.
1 comment
ZoomZoom Travel Insurance
Hi William, Thanks for choosing Zoom and taking the time to share your feedback with us and the Product Review community. We always strive to treat customers fairly in all of our dealings, and are p...
Read moreleased to have been able to provide you with flexible options outside of our usual policy terms. We hope we can all start planning our next adventures soon too. Warm regards, Eva | Customer ServiceKaren JIllawarra, NSW
- 2 reviews
Great Service in Troubled Times
COVID-19 struck and we suffered our cruise cancelled just 36 hours before embarkation. Not needing to claim on the insurance I requested a possible premium refund. While this was not possible, Zoom have provided a credit that I can use within the next 6 months. Very professional and accommodating in my dealing with Zoom. Thank you.
1 comment
ZoomZoom Travel Insurance
Hi Karen, Thanks for choosing Zoom and taking the time to leave us a review, we really appreciate it. How devastating to have your cruise cancelled just days before it was supposed to happen. I'm g...
Read morelad to hear that we were able to accommodate changes. Let us know if you're unable to use within the next six months. Warm regards, Eva | Customer ServiceLotusbudSouth East Queensland, QLD
- 14 reviews
- 4 likes
Excellent service
We had bought an insurance policy to cover a very short cruise in Sept 2020.Due to the current Covid19 situation we reluctantly decided not to continue with our plans to cruise due to health concerns.I contacted Harriet at ZOOM and she was able to organize a credit to be used at a later late when it is safer to travel.Thank you ZOOM .....very much appreciated and will certainly use again when we are able to travel.
1 comment
ZoomZoom Travel Insurance
Hi Lotusbud,
How disappointing not to be able to go on your cruise. Best we all stay safe though. We’re glad we could ease the blow a little and look forward to covering you when the time is right....
Read more Warm regards, Eva | Customer ServiceQuestions & Answers
Jennifer Cashelasked
I had a trip overseas booked for 7 of September 2020 to the 5th of October 2020 it was canceled due to the COVID I have been trying to get in touch with zoom travel insurance for months by phone and by email to my refund and they have not replied my email is busman366@outlook.com my policy number is z-c125615 it was issued 4/2/2020for $492.70
I really wish they would get in touch with me because I am beginning to think that they are not reliable?
Raymond Cashel
No answers
Patrickasked
Is zoom travel insurance still operating since their website is down and telephone is playing a message that call can not be answered due to technical dificulties.
1 answer
ZoomZoom Travel Insurance
Hi Patrick, Yes we are still operating. Unfortunately, we're experiencing some technical difficulties this morning. Our development team are working their socks off to fix it. Bear with us and we should be back online within the hour.
Due to the Coronavirus (COVID-19) outbreak, we're experiencing a very high volume of enquiries so the best way to reach us at the moment is via email info@zoomtravelinsurance.com.au.
Warmest regards,
Natalie
Jim Leeasked
Do your travel insurance cover overseas visitors to Australia?
1 answer
ZoomZoom Travel Insurance
Hi Jim,
Apologies for the delay in getting back to you on this. As you can imagine, we have been experiencing an extremely high volume of enquiries in relation to covid-19, the resultant travel bans and the impact that this is having on many Australians travel plans.
The best way to reach us is via our customer service team directly, rather than a third party website. You can find our contact details here: https://www.zoomtravelinsurance.com.au/contact-us
To answer your question, unfortunately not. We only provide cover for Australian residents.
I hope you managed to find the cover that you were looking for.
Warm regards,
Eva, Customer Service
Details
Zoom Travel Insurance - Medical OnlyNo reviews yet | ||||
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Category | Travel Insurance | Travel Insurance | Travel Insurance | Travel Insurance |
Underwriter | Lloyd's | Lloyd's | Lloyd's | Lloyd's |
Maximum Age Covered | 79 years old | 79 years old | 85 years old | 85 years old |
Medical Coverage | ||||
Overseas Emergency Assistance | Unlimited | Unlimited | Unlimited | Not Included |
Accidental Death | Not Included | Not Included | $25,000 | $25,000 |
Emergency Dental | $500 | $500 | $500 | Not Included |
Pregnancy (max weeks) | 24 weeks | 24 weeks | 24 weeks | 24 weeks |
Resumption of Journey | Not Included | $3,000 | $3,000 | $3,000 |
Hospital Cash Allowance | Not Included | $50 per day, up to $2,500 | $5,000 | Not Included |
Overseas Emergency Medical & Hospital Expenses | Unlimited | Unlimited | Unlimited | Not Included |
Loss of Income | Not Included | Not Included | $10,400 | Not Included |
Permanent Disability | Not Included | Not Included | $25,000 | Not Included |
Luggage & Personal Effects | ||||
Theft of Cash | Not Included | Not Included | $250 | Not Included |
Delayed Luggage | Not Included | Not Included | $250 | Not Included |
Credit Card Fraud | Not Included | $2,000 as part of Travel Documents cover | $5,000 as part of Travel Documents cover | Not Included |
Travel Documents / Passport | Not Included | $2,000 | $5,000 | Not Included |
Maximum Single Item Limit | Not Included | $3,000 (Laptops or Cameras) | $3,000 (Laptops or Cameras) | $3,000 (Laptops or Cameras) |
Luggage & Personal Effects | Not Included | $7,500 | $7,500 | $7,500 |
Ancillary | ||||
Personal Liability | $2,500,000 | $2,500,000 | $5,000,000 | $5,000,000 |
Rental Vehicle Excess | Not Included | Optional Extra | Optional Extra | Optional Extra |
Motorbike / Moped Coverage | Included for any size | Included for any size | Included for any size | Included for any size |
Domestic Pet Care | Not Included | Not Included | Not Included | Not Included |
Special Activities Packages | ||||
Golf | Included | Included | Included | Included |
Cruise | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
Adventure | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
Snow / Ski | Optional Extra | Optional Extra | Optional Extra | Optional Extra |
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ZoomZoom Travel Insurance
Hi Bee, Thanks so much for taking the time to share your Zoom experience, we really appreciate it. We hope that we can all begin to travel soon too and look forward to covering you when you can. Warm regards, Eva | Customer Service