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Zoom Travel Insurance
4.0 from 63 reviews · View Statistics
See the Best Travel Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.0
63 reviews
  • Value for Money
    4.2 (51)
  • Transparency
    4.2 (47)
  • Customer Service
    4.3 (51)
  • Claim Resolution Time
    • <1 week (5)
    • 1-2 weeks (4)
    • 2-4 weeks (1)
    • 1-2 months (2)
  • Claim ApprovedYes (9) · No (4)
Previous
Next
Sue
Sue
  • 2 reviews

Service from an Insurance company

published

Had previous experience with another big name travel insurance company and the experience was horrifying. Zoom was the complete opposite. We had our trip cancelled due to covid-19 so we needed to cancel our travel insurance. With Zoom it was straight forward and easy. Sure there were fees, but very reasonable and it was easy to deal with them. I will definitely use Zoom travel insurance again as we have 2 trips planned and taking a group with us on the next 2 trips so will recommend Zoom to our fellow travelers.

  • Value for Money
  • Transparency
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Howard
HowardSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Contacting Zoom is impossible

published

I had to cancel a policy during co-vid and a credit was issued-good so far-then tried to use the credit but to uptake the credit a sales adviser has to ring you to enable you to use the credit. Bad news as difficult it is to contact them which is impossible unless you ring the USA-no one rings you back or contacts you. I have emailed them 7 times. Imagine if you were in a dire predicament-who ya gonna call-ghost busters.

  • Incentivised Review No
  • DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
  • Claim Made No
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Howard
Howard
Howard
Howard
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Rad
RadSydney, NSW
  • 6 reviews
  • 7 likes

Fraud

published
  • Value for Money
  • Transparency
Zoom Travel Insurance
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Rad
Rad
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Terrible - avoid

published

They don't offer any support or coverage and go out of their way to get out of taking care of any of their customers who have an emergency on their trip. The very reason why one would take out insurance in the first place. No covid disruption support and their emergency number is a recorded message - I called it several times while stuck in Zurich Airport and they flat out denied on their social media and through emails that this is the case. Just Avoid doing your insurance with this company if you are looking for protection on your travels. Will never buy travel insurance with them, once bitten forever shy.

  • Value for Money
  • Transparency
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VipKas
VipKas
  • 3 reviews
  • 3 likes

Amazing Customer service

published

The customer service, Benjamin, was really helpful and super quick responded to our inquiries. Unfortunately the policies didn’t meet the requirements of the country we were going to so we had to cancel our insurance. The company offered a full refund without any problem at all. We got everything sorted out within a day! Thank you Benjamin:)

  • Value for Money
  • Transparency
Zoom Travel Insurance
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Great Customer Service

published

As a result of Covid we had our trip cancelled, we were quite upset that again our journey had been disrupted again. We spoke to Zoom and requested a call to explain our situation as it was too long to type via email ( Zoom's is email only at the moment) Spoke to one of the customer service team. He was supportive, Understandable and listened to my needs and offered us a pro-rata refund of our policy premium. I'm very very impressed with the response and level of customer service Zoom provides.

Once travel is back to normal i will be purchasing our insurance with them.

  • Value for Money
  • Transparency
Zoom Travel Insurance
Travel Insurance ExpertZoom Travel InsuranceSend a private message

Thanks for the positive feedback Dace. We look forward to covering you in the future when the time a right.

Warm regards,
Eva | Social Media Team

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Dr Maurice Curwood
Dr Maurice CurwoodGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Tour cancelled by provider, Zoom provided a credit

published
  • Incentivised Review No
  • DestinationNew Zealand
  • Claim Made No
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Next

Good support and prompt replies regarding policy queries.

published

Due to the uncertainty of travel it is good to have a company that understands this and gives advice and support regarding insurance policies that they offer. I found the customer support team helpful.

  • Value for Money
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Great for motorcycling overseas and flexible in times of COVID

published

I've used Zoom a number of times now, because they cover licensed motorcyclists hiring bikes > 200cc overseas. Their conditions ( wear helmet, have appropriate Australian license etc ) are practical and sensible.

This time I've had to postpone because of Omicron Covid rates rapidly rising. Zoom customer service have been great, very responsive in cancelling my latest unused policy and giving me a voucher for the full amount, to use within a generous 18 months time-frame. This timely and flexible response by Zoom inspired me to write this review.

  • Transparency
  • Customer Service
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Brenda
BrendaCanberra 2600, ACT

Excellent customer service

published

The quick and positive response I received to an after-sale question has given me confidence that Zoom will be there if my son needs to make a claim. Thank you.

  • Incentivised Review No
  • DestinationNorth America (inc. Hawaii)
  • Claim Made No
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Budgie
BudgieDarwin, NT
  • 5 reviews
  • 3 likes

everyone is grateful but wait

published

reading all the wonderful reviews regarding Zoom as they issued a credit voucher for travel that has been cancelled - well, have you tried using your credit voucher, I have been trying to use this for the last two weeks and of course you cant' ring them, and you can't apply a credit voucher number when purchasing, so what use is it??? Keep going round in circle as they reissue my quote but at full price and no voucher discount. Hate to think what it would be like to make a claim.
Might be best to stay clear of these guys.

  • Value for Money
  • Customer Service
Zoom Travel Insurance
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Benjamin was fabulous

published

We never ended up going ahead with a Zoom policy (we booked through their sister company 1cover due to their additional COVID-19 medical cover), but I wanted to still write this to acknowledge Benjamin. He has been absolutely superb throughout the whole process of switching over. My past experience with Zoom has also been great, so I just wanted to say thanks to Ben and the whole team at Zoom for being so easy to deal with.

  • Value for Money
  • Transparency
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Great Service shoutout Eva

published

Booked travel insurance for 3 month trip overseas. Had to cancel my trip but Eva at Zoom was able to refund me the whole amount i'd spent almost immediately. I appreciate the clear communication and transparency from Zoom. Will be using again.

  • Incentivised Review No
  • DestinationEurope
  • Claim Made No
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SandyH
SandyHSydney, NSW

Thank You Zoom

published

Zoom was one of the cheapest quotes for our domestic trip, but I really purchased based on their positive Google comments. I'm so glad I did.

We had our trip to Noosa cancelled due to the travel restrictions and even though we were outside of the cooling-off period, Zoom allowed us to change our dates or take a credit towards a future policy.

Sia was such a pleasure to deal with. So friendly and understanding of our circumstances. I'd definitely recommend Zoom to others.

  • Value for Money
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Fed up
Fed up
  • 2 reviews
  • 5 likes

Customer service claim process

published
  • Customer Service
  • Incentivised Review No
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Questions & Answers

Michele L
Michele Lasked
Zoom Travel Insurance

Can you please tell me if Zoom travel insurance will cover costs for a trip that is cancelled due to contracting Covid?

3 answers
Zoom Travel Insurance
Travel Insurance ExpertZoom Travel InsuranceSend a private message
Rad
Rad
Zoom Travel Insurance
Travel Insurance ExpertZoom Travel InsuranceSend a private message
mick m.
mick m.asked
Zoom Travel Insurance

Does zoom cover you for covid related occurances

No answers
mick m.
mick m.asked
Zoom Travel Insurance

Does zoom cover covid

1 answer
Rad
Rad

The policy does cover covid. However, like I explained, making a claim is difficult. I suggest more research into travel insurance providers. Dont do what I did and go for the first insurer that pops up in a google search. Good luck.

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Zoom Travel Insurance

Details

Compare all 5 Zoom Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 79 years old79 years old85 years old85 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimitedNot Included
Accidental DeathNot IncludedNot Included$25,000$25,000
Emergency Dental$500$500$500Not Included
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey Not Included$3,000$3,000$3,000
Hospital Cash AllowanceNot Included$50 per day, up to $2,500$5,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimitedNot Included
Loss of IncomeNot IncludedNot Included$10,400Not Included
Permanent DisabilityNot IncludedNot Included$25,000Not Included
Luggage & Personal Effects
Theft of Cash Not IncludedNot Included$250Not Included
Delayed Luggage Not IncludedNot Included$250Not Included
Credit Card FraudNot Included$2,000 as part of Travel Documents cover$5,000 as part of Travel Documents coverNot Included
Travel Documents / Passport Not Included$2,000$5,000Not Included
Maximum Single Item Limit Not Included$3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)
Luggage & Personal Effects Not Included$7,500$7,500$7,500
Ancillary
Personal Liability $2,500,000.00$2,500,000.00$5,000,000.00$5,000,000.00
Rental Vehicle Excess Not IncludedOptional ExtraOptional ExtraOptional Extra
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Optional ExtraOptional ExtraOptional ExtraOptional Extra
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 5 Zoom Travel Insurance
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