Zoom Travel Insurance

Had previous experience with another big name travel insurance company and the experience was horrifying. Zoom was the complete opposite. We had our trip cancelled due to covid-19 so we needed to cancel our travel insurance. With Zoom it was straight forward and easy. Sure there were fees, but very reasonable and it was easy to deal with them. I will definitely use Zoom travel insurance again as we have 2 trips planned and taking a group with us on the next 2 trips so will recommend Zoom to our fellow travelers.

I had to cancel a policy during co-vid and a credit was issued-good so far-then tried to use the credit but to uptake the credit a sales adviser has to ring you to enable you to use the credit. Bad news as difficult it is to contact them which is impossible unless you ring the USA-no one rings you back or contacts you. I have emailed them 7 times. Imagine if you were in a dire predicament-who ya gonna call-ghost busters.

The Airline cancelled one of our flights and rebooked us on a latter flight that would not arrive in time to board a connecting flight, total mess. Trip.com stalling on refund. Emailed Zoom 3 times to proceed with a claim. No reply, now second week. The only thing that works is the emergency number, to a call centre in asia somewhere. A call centre that has multiple clients, not just Zoom. The lady did not know what "Lufthansa" was, had to explain that its the German national airline. Totally useless. Imagine being stranded in Munich with Zoom ...

They don't offer any support or coverage and go out of their way to get out of taking care of any of their customers who have an emergency on their trip. The very reason why one would take out insurance in the first place. No covid disruption support and their emergency number is a recorded message - I called it several times while stuck in Zurich Airport and they flat out denied on their social media and through emails that this is the case. Just Avoid doing your insurance with this company if you are looking for protection on your travels. Will never buy travel insurance with them, once bitten forever shy.

The customer service, Benjamin, was really helpful and super quick responded to our inquiries. Unfortunately the policies didn’t meet the requirements of the country we were going to so we had to cancel our insurance. The company offered a full refund without any problem at all. We got everything sorted out within a day! Thank you Benjamin:)

As a result of Covid we had our trip cancelled, we were quite upset that again our journey had been disrupted again. We spoke to Zoom and requested a call to explain our situation as it was too long to type via email ( Zoom's is email only at the moment) Spoke to one of the customer service team. He was supportive, Understandable and listened to my needs and offered us a pro-rata refund of our policy premium. I'm very very impressed with the response and level of customer service Zoom provides.

Once travel is back to normal i will be purchasing our insurance with them.

We had booked a tour to New Zealand in August 2021 for travel February 2022, using a Voucher provided by the tour operator after a previously cancelled tour to Egypt, Jordan & Turkey. We took out a policy with Zoom for the NZ travel. It was a good price and covered all that we needed. We knew the policy would not cover us for government decisions restricting travel due to border closures related to Covid 19. The NZ tour was cancelled. On contacting Zoom, we were offered, with no fuss a credit voucher for the full amount of the policy we had tak...

Due to the uncertainty of travel it is good to have a company that understands this and gives advice and support regarding insurance policies that they offer. I found the customer support team helpful.

I've used Zoom a number of times now, because they cover licensed motorcyclists hiring bikes > 200cc overseas. Their conditions ( wear helmet, have appropriate Australian license etc ) are practical and sensible.

This time I've had to postpone because of Omicron Covid rates rapidly rising. Zoom customer service have been great, very responsive in cancelling my latest unused policy and giving me a voucher for the full amount, to use within a generous 18 months time-frame. This timely and flexible response by Zoom inspired me to write this review.

The quick and positive response I received to an after-sale question has given me confidence that Zoom will be there if my son needs to make a claim. Thank you.

reading all the wonderful reviews regarding Zoom as they issued a credit voucher for travel that has been cancelled - well, have you tried using your credit voucher, I have been trying to use this for the last two weeks and of course you cant' ring them, and you can't apply a credit voucher number when purchasing, so what use is it??? Keep going round in circle as they reissue my quote but at full price and no voucher discount. Hate to think what it would be like to make a claim.
Might be best to stay clear of these guys.

We never ended up going ahead with a Zoom policy (we booked through their sister company 1cover due to their additional COVID-19 medical cover), but I wanted to still write this to acknowledge Benjamin. He has been absolutely superb throughout the whole process of switching over. My past experience with Zoom has also been great, so I just wanted to say thanks to Ben and the whole team at Zoom for being so easy to deal with.

Booked travel insurance for 3 month trip overseas. Had to cancel my trip but Eva at Zoom was able to refund me the whole amount i'd spent almost immediately. I appreciate the clear communication and transparency from Zoom. Will be using again.

Zoom was one of the cheapest quotes for our domestic trip, but I really purchased based on their positive Google comments. I'm so glad I did.

We had our trip to Noosa cancelled due to the travel restrictions and even though we were outside of the cooling-off period, Zoom allowed us to change our dates or take a credit towards a future policy.

Sia was such a pleasure to deal with. So friendly and understanding of our circumstances. I'd definitely recommend Zoom to others.

We were unable to travel due to illness. Provided Zoom with documents showing cancellation fees and confirmation that these fees had been charged by accommodation providers. Provided Doctor's certificate indicating illness.
Response from ZOOM requested more information fair enough.So I provided bookings information as itinerary information.
But Zoom wanted
"The refund advice relating to the original arrangement that you were unable to use (a written confirmation from your unused arrangements stating whether there was a refund or not)"

Why wou...