Took out a 1 year FT ZOOM Policy for all of 2020, International travel was banned from Australia 18th March 2020. Contacted ZOOM 2 days ago and Zoom gave us a $498 pro-rata Credit Voucher for portion of unused policy, very happy outcome, more than what Princess Cruises did for us! Highly recommend ZOOM.

So disappointed that COVID caused my trip to be cancelled! But very grateful to have taken out insurance with Zoom. Being able to get a credit means I can use it for my next trip...hopefully in the not-too-distant fe!

Had so many complications with my travel bookings due to Covid.
But Zoom got back to me immediately and offered a credit for future travel. Really relieved not to me messed around. Big thanks!

This is our second time of using zoom for overseas travel. Because of coronavirus this time our trip has been cancelled. Contacted Zoom and they have given us a credit voucher which actually works out to have about 2 1/2 years to complete our next trip. Many thanks Zoom and we will continue to recommend you to others!

Whilst holidaying in NZ in January, I sustained a serious injury. I was impressed with the service I received whilst OS. Since returning the service I have received has been subpar. I have sent them my medical certificate to receive my income supplement payment. It has now been 6 weeks and numerous emails.

I have requested a phone call and have not yet receive such.

I emailed Zoom for a refund or credit as unable to travel due to Covid19. They immediately offered a credit voucher for the total amount, valid for 18 months. And if my new travel dates are after the voucher expiry date, I can still redeem my voucher within 548 days. Excellent service, highly recommended!

Excellent service. Reached out about possibly getting a refund for our travel insurance due to COVID19 and having to cancel our trip. Although they couldnt offer a refund (which we completely understand) they went out of their way to offer a credit voucher for the amount we paid valid for 18 months we cant wait to be able to travel again and will definately be using zoom again for our holidays.

After booking a comprehensive policy a while back and then not being able to travel due to the pandemic I was hoping to get a refund for the policy as some other companies are offering. Zoom offered a travel voucher instead which is valid for 18 months. I'm reasonably happy with that and hope we get to use it in time though I would have preferred a refund. I think the 14 day cooling off period shouldn't be applied when you have no option to complete your travel arrangements due to a government shutdown. I appreciate the company doesn't want to lose money but we have lost a lot on this trip, a good option would be to offer a refund if the travel voucher cannot be used in time in my opinion.

We have used Zoom now for three overseas trips; touch wood we have not had to claim, however each time the online booking process has been easy, so I would guess a claim would be satisfactory.

The latest trip was postponed by our Tour Operator due to COVID-19 and Zoom was terrific in providing a travel voucher for 18 months for when we can to travel again. The response to our email was prompt and the service certainly better than we have wished. Thank you.

Zoom, without a doubt, will be our go to insurers! Throughout our dealings with Zoom, they have been professional, understanding and CARING! In current times of hardship, our claim was processed with complete compassion and made us feel valued throughout. It's this personal service that certainly goes a long way when in need of empathy and understanding. Knowing you have chosen an insurer who truly provides full support and comfort all the way is a great piece of mind! Thank you, Harriet and Eva for such a smooth (and caring) process of our claim. We look forward to future dealings with Zoom.

It was a pleasure dealing with Zoom Insurance who has been very understanding during this difficult times. My wife and i were pleasantly surprised when Harriet replied to us that we can't have the premium refunded but a credit voucher can be given to us for future use. This is my first time using Zoom and won't be the last. You have won our confidence in your display of great customer service. Well done!

Tried to get a refund, instead was given a voucher which I can’t use due to illness. So advice to anyone thinking about taking out travel insurance with Zoom or any other insurance company, (read the policy fine print).To there credit zoom did give me a refund, thank you for showing empathy to my situation.

We are delighted with the way ZoomZoom dealt with us at this difficult time. They cancelled the existing policy to provide us a credit voucher. Well done Harriet and ZoomZoom. You have won us!

During these tough times, I was unable to travel. I received a travel voucher for when we are allowed to travel again, no questions asked the team was emailing me about everything I needed to know. Excellent service.

The customer service team were great - cancelling my travel insurance I had booked (as currently no international travel is allowed) and giving me a voucher to the full amount I can use on future travel insurance when boarders/ countries open again! GREAT

Harriet was very helpful with my request of helping me postpone my policy until 2021 due to the coved 19 virus we have had to postpone our four week holiday until then and the fact we could hold our insurance policy until we travel within an eighteen month time period is very helpful. I really appreciate this good will gesture and will certainly be using Zoom Travel Insurance in the future. Thank you once again. Regards Carol Dawe

I haven’t had to make a claim but found Zoom competitive in price and easy to communicate with during the pandemic. Emails answered promptly with voucher for future use issued.

My wife & I were unable to travel due to Corona Virus shut-downs, & have not been able to test Zoom with any claim. Our policy appeared to be good value, & was very easy to set up. Whilst we would have preferred pro-active comms from Zoom, & refund for service which cannot be provided, we are satisfied with the credit vouchers we were issued, & hope we can utilise them if we are able to re-organise a trip similar to the one we missed out on.

COVID-19 struck and we suffered our cruise cancelled just 36 hours before embarkation. Not needing to claim on the insurance I requested a possible premium refund. While this was not possible, Zoom have provided a credit that I can use within the next 6 months. Very professional and accommodating in my dealing with Zoom. Thank you.

We had bought an insurance policy to cover a very short cruise in Sept 2020.Due to the current Covid19 situation we reluctantly decided not to continue with our plans to cruise due to health concerns.I contacted Harriet at ZOOM and she was able to organize a credit to be used at a later late when it is safer to travel.Thank you ZOOM .....very much appreciated and will certainly use again when we are able to travel.