Zoom Travel Insurance

Zoom was one of the cheapest quotes for our domestic trip, but I really purchased based on their positive Google comments. I'm so glad I did.

We had our trip to Noosa cancelled due to the travel restrictions and even though we were outside of the cooling-off period, Zoom allowed us to change our dates or take a credit towards a future policy.

Sia was such a pleasure to deal with. So friendly and understanding of our circumstances. I'd definitely recommend Zoom to others.

We were unable to travel due to illness. Provided Zoom with documents showing cancellation fees and confirmation that these fees had been charged by accommodation providers. Provided Doctor's certificate indicating illness.
Response from ZOOM requested more information fair enough.So I provided bookings information as itinerary information.
But Zoom wanted
"The refund advice relating to the original arrangement that you were unable to use (a written confirmation from your unused arrangements stating whether there was a refund or not)"

Why wou...

Took out a 1 year FT ZOOM Policy for all of 2020, International travel was banned from Australia 18th March 2020. Contacted ZOOM 2 days ago and Zoom gave us a $498 pro-rata Credit Voucher for portion of unused policy, very happy outcome, more than what Princess Cruises did for us! Highly recommend ZOOM.

So disappointed that COVID caused my trip to be cancelled! But very grateful to have taken out insurance with Zoom. Being able to get a credit means I can use it for my next trip...hopefully in the not-too-distant fe!

Had so many complications with my travel bookings due to Covid.
But Zoom got back to me immediately and offered a credit for future travel. Really relieved not to me messed around. Big thanks!

This is our second time of using zoom for overseas travel. Because of coronavirus this time our trip has been cancelled. Contacted Zoom and they have given us a credit voucher which actually works out to have about 2 1/2 years to complete our next trip. Many thanks Zoom and we will continue to recommend you to others!

Whilst holidaying in NZ in January, I sustained a serious injury. I was impressed with the service I received whilst OS. Since returning the service I have received has been subpar. I have sent them my medical certificate to receive my income supplement payment. It has now been 6 weeks and numerous emails.

I have requested a phone call and have not yet receive such.

I emailed Zoom for a refund or credit as unable to travel due to Covid19. They immediately offered a credit voucher for the total amount, valid for 18 months. And if my new travel dates are after the voucher expiry date, I can still redeem my voucher within 548 days. Excellent service, highly recommended!

Excellent service. Reached out about possibly getting a refund for our travel insurance due to COVID19 and having to cancel our trip. Although they couldnt offer a refund (which we completely understand) they went out of their way to offer a credit voucher for the amount we paid valid for 18 months we cant wait to be able to travel again and will definately be using zoom again for our holidays.

After booking a comprehensive policy a while back and then not being able to travel due to the pandemic I was hoping to get a refund for the policy as some other companies are offering. Zoom offered a travel voucher instead which is valid for 18 months. I'm reasonably happy with that and hope we get to use it in time though I would have preferred a refund. I think the 14 day cooling off period shouldn't be applied when you have no option to complete your travel arrangements due to a government shutdown. I appreciate the company doesn't want to lose money but we have lost a lot on this trip, a good option would be to offer a refund if the travel voucher cannot be used in time in my opinion.

We have used Zoom now for three overseas trips; touch wood we have not had to claim, however each time the online booking process has been easy, so I would guess a claim would be satisfactory.

The latest trip was postponed by our Tour Operator due to COVID-19 and Zoom was terrific in providing a travel voucher for 18 months for when we can to travel again. The response to our email was prompt and the service certainly better than we have wished. Thank you.

Zoom, without a doubt, will be our go to insurers! Throughout our dealings with Zoom, they have been professional, understanding and CARING! In current times of hardship, our claim was processed with complete compassion and made us feel valued throughout. It's this personal service that certainly goes a long way when in need of empathy and understanding. Knowing you have chosen an insurer who truly provides full support and comfort all the way is a great piece of mind! Thank you, Harriet and Eva for such a smooth (and caring) process of our claim. We look forward to future dealings with Zoom.

It was a pleasure dealing with Zoom Insurance who has been very understanding during this difficult times. My wife and i were pleasantly surprised when Harriet replied to us that we can't have the premium refunded but a credit voucher can be given to us for future use. This is my first time using Zoom and won't be the last. You have won our confidence in your display of great customer service. Well done!

Tried to get a refund, instead was given a voucher which I can’t use due to illness. So advice to anyone thinking about taking out travel insurance with Zoom or any other insurance company, (read the policy fine print).To there credit zoom did give me a refund, thank you for showing empathy to my situation.

We are delighted with the way ZoomZoom dealt with us at this difficult time. They cancelled the existing policy to provide us a credit voucher. Well done Harriet and ZoomZoom. You have won us!