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Zupps

Zupps

1.8 from 56 reviews · View Statistics

Reviews

1.8

56 reviews
  • Product Quality
    2.1 (22)
  • Return Claim MadeYes (4) · No (20)
  • Customer Service
    1.7 (24)
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Peter Robertson

Peter RobertsonSouth East Queensland, QLD

Demo 2019 nissan navara stx

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Dont goto zupps aspley

published

Went for a service they broke the regulator for thr drivers window. Rough. The window was working perfectly. When I left zupps after the service it was griding and wouldn't go back up. They accepted no responsibility.

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Brenton

BrentonSouth East Queensland, QLD

Kia Stinger GT 2018

published

I purchased a Kia Stinger GT Fastback 2018 last week.
I dealt with Terry Wratten Pre - Owned Specialist.
Terry was very professional, he went over all the paperwork and contract in detail.
His understanding of the vehicle was great.
The test drive was great and I enjoyed.
Brenton

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whos fault was it??

published

had a service where they changed the spark plugs, only to find a week later that there was a problem. Took it back to see why and they said that one of the plugs had broke and needed to pay for them to fix it??

Incentivised ReviewNo
Return Claim MadeNo
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Dave

DaveSouth East Queensland, QLD

  • 31 reviews
  • 34 likes
  • Verified

2 hour round trip to see a vehicle they didn't have

published

Zupps push you into complying with their time frame dictating when you can walk into their showroom with the excuse of "ensuring the car is ready". I turn up today to be told the vehicle isn't there. I ask why someone couldn't have rung and told me and the response was to blame their call centre. Its still THEIR call centre! They had my number but were to busy sitting around to pick up the phone!

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L C.

L C.

  • 15 reviews
  • 9 likes

This is a mixed review re. the service.

published

Excellent customer service from Michelle in the Holden section at Zupps, Aspley. She's a gem. Louise (?from Ireland) though stole $20 off me, as I didn't insist on getting a receipt. I brought it up with one of her male colleagues and I heard nothing back from them. Overall though, they must be good mechanics there because QAS gets the ambulances serviced there once a month. Would like to know how you can justify $895 to siphon fuel out of a tank, when a competitor only charges $500.

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Lisa

LisaBrisbane

  • 4 reviews
  • 4 likes

Just useless

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Shorty

ShortySouth East Queensland, QLD

Incompetent. No other words.

published

Just an all round circus. Salesman, zero care given after car was delivered. Service department, less than helpful. Sales and service wench and whine about each other’s incompetency. From the outside looking in, it not only appears to be a shocking customer experience but also a toxic workplace. Will happily take my vehicles elsewhere, to be honest I would rather pay an overpriced workshop to do a good job with no dramas, than get “included” servicing with this dealership if it means I don’t have to deal with crap humans from Zupps Mt Gravatt Mitsubishi.

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Sandra M.

Sandra M.South East Queensland, QLD

Let down

published

Disappointed to find capped price services that we have booking in for at scheduled times, are not full log book services. We were led to believe our car servicing was up to date.

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Aza

AzaSouth East Queensland, QLD

Lemon second hand car

published

Bought a 2017 ldv g10 van.
Got noting but intermitent issues with it. Ldv warranty needs to be used first before i can use zupps. Ldv are a joke as they need to see issues. The point of this is do not but second hand cars from zupps mt gravatte second hand dealership as they are lemons as they dont check or fix the problems.

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Gaming W.

Gaming W.South East Queensland, QLD

Dear Lord! Zupps Aspley

published

Lets begin a large sales transaction with no customer service from sales staff once you sign that contract, then follow it up with extremely poor "premium" used car warranty that completely lets staff just dismiss customer complaints and not follow up on any emails or phone calls. Tried expressing concerns to upper management, however again falls on deaf ears rather than actually offering any form of compassion or empathy.
I beats me how a huge company like this actually manages to operate in a world where customers are key.

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Great service

published

Brought a 2018 Nissan X Trail last week. Salesperson Vu was very professional when dealing with us, as we had just arrived from overseas and needed a well presented and reliable car immediately. Car was presented next day in a very good condition. Thank you

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Tanya G

Tanya GSouth East Queensland, QLD

  • Verified

Don't Trust a car salesman!!

published
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Maree

MareeSouth East Queensland, QLD

Zupps Aspley

published

Do not recommend this joke of a business AT ALL!! horrendous customer service, complete rip offs, imcompetence with customer care and communication and dont get anything done!! They make excuse after excuse for not doing their job and dont listen to customer requests! Will never step foot in the place again nor recommend them to anyone, take your money elsewhere and dont waste your time with these muppets

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No happy.

No happy.South East Queensland, QLD

3yr Service

published

Had a 3yr service carried out on my car, dropped it off at 8am, got the bus home and was phoned at 4pm to say car is ready. 8hrs ! Probably my last bus ride Involving this place.,.

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Greg

Gregbrisbane

  • 9 reviews
  • 2 likes

INCOMPETENCE AND POOR SERVICE

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Very poor handover and after sales service.

published

Very little knowledge of the product. Could not answer basic questions on how things worked. Probably the worst handover of a new car I have ever experienced. General attitude and communication not good.

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Stephen

StephenSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Excellent Customer Support at Zupps KIA Service.

published
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Leanne Groom

Leanne GroomSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Rip off, charged $286 for a battery, stay clear of them, should be jailed

published

Won’t use them again, they charged us $263 for a battery! What a rip off, stay clear of the service departments, it’s cheaper to call a mobile mechanic and save money

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Weed

WeedThornlands

  • 5 reviews
  • 8 likes

Total lack of service

published

Today my wife and I went to the Zupps Mt Gravatt dealership in the hope of purchasing a new car for our daughter.
After wandering around the showroom floor and the outside the establishment for about 30 minutes looking at the various cars on display, there was not one sales person that approached us to offer any sort of help. We walked around inside I plain sight like potential purchasers and nothing. We walked out and took our business elsewhere, to another car manufacturer.

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Questions & Answers

Sandra M.

Sandra M.asked

Just found out that capped price services are not log book services. Waste of money. I now find out my car has not had scheduled log book services. Has anyone else been caught out by this? Zupps Brown Plains.

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