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Zupps

Zupps

1.8 from 50 reviews · View Statistics

Reviews

1.8

50 reviews
5
(6)
4
(3)
3
(0)
2
(5)
1
(36)
  • Product Quality
    2.1 (19)
  • Return Claim MadeYes (3) · No (15)
  • Customer Service
    1.5 (19)
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Lisa

LisaBrisbane

  • 2 reviews
  • 3 likes

Just useless

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationMt Gravatt
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Shorty

ShortySouth East Queensland, QLD

Incompetent. No other words.

published

Just an all round circus. Salesman, zero care given after car was delivered. Service department, less than helpful. Sales and service wench and whine about each other’s incompetency. From the outside looking in, it not only appears to be a shocking customer experience but also a toxic workplace. Will happily take my vehicles elsewhere, to be honest I would rather pay an overpriced workshop to do a good job with no dramas, than get “included” servicing with this dealership if it means I don’t have to deal with crap humans from Zupps Mt Gravatt Mitsubishi.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMy Gravatt
See all answers
Sandra M.

Sandra M.South East Queensland, QLD

Let down

published

Disappointed to find capped price services that we have booking in for at scheduled times, are not full log book services. We were led to believe our car servicing was up to date.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrown's plains
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Aza

AzaSouth East Queensland, QLD

Lemon second hand car

published

Bought a 2017 ldv g10 van.
Got noting but intermitent issues with it. Ldv warranty needs to be used first before i can use zupps. Ldv are a joke as they need to see issues. The point of this is do not but second hand cars from zupps mt gravatte second hand dealership as they are lemons as they dont check or fix the problems.

Customer Service
Product Quality
Store LocationBrisbane mt gravatte
Gaming W.

Gaming W.South East Queensland, QLD

Dear Lord! Zupps Aspley

published

Lets begin a large sales transaction with no customer service from sales staff once you sign that contract, then follow it up with extremely poor "premium" used car warranty that completely lets staff just dismiss customer complaints and not follow up on any emails or phone calls. Tried expressing concerns to upper management, however again falls on deaf ears rather than actually offering any form of compassion or empathy.
I beats me how a huge company like this actually manages to operate in a world where customers are key.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationAspley
See all answers

Great service

published

Brought a 2018 Nissan X Trail last week. Salesperson Vu was very professional when dealing with us, as we had just arrived from overseas and needed a well presented and reliable car immediately. Car was presented next day in a very good condition. Thank you

Tanya G

Tanya GSouth East Queensland, QLD

  • Verified customer

Don't Trust a car salesman!!

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrowns Plains
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Maree

MareeSouth East Queensland, QLD

Zupps Aspley

published

Do not recommend this joke of a business AT ALL!! horrendous customer service, complete rip offs, imcompetence with customer care and communication and dont get anything done!! They make excuse after excuse for not doing their job and dont listen to customer requests! Will never step foot in the place again nor recommend them to anyone, take your money elsewhere and dont waste your time with these muppets

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAspley Qld
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No happy.

No happy.South East Queensland, QLD

3yr Service

published

Had a 3yr service carried out on my car, dropped it off at 8am, got the bus home and was phoned at 4pm to say car is ready. 8hrs ! Probably my last bus ride Involving this place.,.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMy Gravatt Kia
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Greg

Gregbrisbane

  • 8 reviews
  • 2 likes

INCOMPETENCE AND POOR SERVICE

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationZupps Mitsubishi Mt Gravatt
See all answers

Very poor handover and after sales service.

published

Very little knowledge of the product. Could not answer basic questions on how things worked. Probably the worst handover of a new car I have ever experienced. General attitude and communication not good.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMount Gravatt
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Stephen

StephenSouth East Queensland, QLD

  • 6 reviews
  • 1 like

Excellent Customer Support at Zupps KIA Service.

published
Leanne Groom

Leanne GroomSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Rip off, charged $286 for a battery, stay clear of them, should be jailed

published

Won’t use them again, they charged us $263 for a battery! What a rip off, stay clear of the service departments, it’s cheaper to call a mobile mechanic and save money

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAspley
See all answers
Weed

WeedThornlands

  • 5 reviews
  • 7 likes

Total lack of service

published

Today my wife and I went to the Zupps Mt Gravatt dealership in the hope of purchasing a new car for our daughter.
After wandering around the showroom floor and the outside the establishment for about 30 minutes looking at the various cars on display, there was not one sales person that approached us to offer any sort of help. We walked around inside I plain sight like potential purchasers and nothing. We walked out and took our business elsewhere, to another car manufacturer.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationZupps Mt Gravatt Suzuki
See all answers

Terrible Sales Staff

published

My wife and I visited Zupps Mitsubishi Aspley on Thursday 2/1/20. The sales staff couldn’t even be bothered to get out of their chairs to talk to us. After 10 minutes one of the sales team, a woman, called loudly to us “what do you want”.

Customer Service
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John S.

John S.South East Queensland, QLD

Poor Services

published
Customer Service
Product Quality
Return Claim MadeNo
swmilliner

swmillinerBrisbane

  • 4 reviews
  • 6 likes

Poor Service

published
Customer Service
Product Quality
Return Claim MadeNo
Maddy

MaddyCentral Queensland, QLD

Rude customer sale staff

published

If you want to be treated like a valuable customer keep driving up the road, rude customer service staff and once they get a sale you are treated like a second class citizen, and whatever you do don't ask for a free set of mats especially when you spend $50,000.00

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAspley
See all answers

Excellent service

published

Recently purchased a car
During the process the help we recieved from Jessica Leathley was outstanding. Highly recommend Zupps used cars Aspley they really did go the extra mile in care

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAspley
See all answers
SMC

SMCSouth East Queensland, QLD

  • 21 reviews
  • 10 likes

Good sales experience but then it goes downhill from there...

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAspley
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Questions & Answers

Sandra M.

Sandra M.asked

Just found out that capped price services are not log book services. Waste of money. I now find out my car has not had scheduled log book services. Has anyone else been caught out by this? Zupps Brown Plains.

No answers

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