I am sick to death of incompetence from this dealer. I’m done. Started at the purchase of my car. Order and paid for spray in tub liner but when I arrived had the cheaper inferior drop in style. At the time of picking up was told that was all they do and if I wasn’t happy I could wait while they removed it. Do sell me something you don’t offer. Then spoke to spares about additions to the car, waited and waited for the phone call that was promised regarding price and availability, which never came. Then service make promises on customer service ...that they can’t deliver, with the throw away line of, “would like to come back or rebook”, I guess that is assuming I have nothing better to do with my time than go back and forth to the dealership due to their in mistakes. I’m done with Zupps
Incompetent. No other words.
Just an all round circus. Salesman, zero care given after car was delivered. Service department, less than helpful. Sales and service wench and whine about each other’s incompetency. From the outside looking in, it not only appears to be a shocking customer experience but also a toxic workplace. Will happily take my vehicles elsewhere, to be honest I would rather pay an overpriced workshop to do a good job with no dramas, than get “included” servicing with this dealership if it means I don’t have to deal with crap humans from Zupps Mt Gravatt Mitsubishi.
Lemon second hand car
Bought a 2017 ldv g10 van.
Got noting but intermitent issues with it. Ldv warranty needs to be used first before i can use zupps. Ldv are a joke as they need to see issues. The point of this is do not but second hand cars from zupps mt gravatte second hand dealership as they are lemons as they dont check or fix the problems.
Dear Lord! Zupps Aspley
Lets begin a large sales transaction with no customer service from sales staff once you sign that contract, then follow it up with extremely poor "premium" used car warranty that completely lets staff just dismiss customer complaints and not follow up on any emails or phone calls. Tried expressing concerns to upper management, however again falls on deaf ears rather than actually offering any form of compassion or empathy.
I beats me how a huge company like this actually manages to operate in a world where customers are key.
- Verified customer
Don't Trust a car salesman!!
I recently purchased a Holden Equinox from Zupps Browns Plains. When I got there to pick it up, it wasn't the car that I had originally signed for - different rego, different VIN and 10 000 more k's on it. Then they couldn't find the spare key. They have reluctantly agreed to get me a new key, so that is good. But now, mechanics, Bob Jane, everyone is telling me that the rear tyres are unroadworthy - after 2 weeks and 1000k's. Zupps are arguing black and blue that they are 1.7mm and the legal requirement is 1.5mm, but everyone else is sayi...ng they are down to the tread indicators and are unroadworthy. So now after 2 weeks I am up for new tyres. NOT HAPPY!! I thought that if I brought a car through a car yard then I wouldn't have these problems. How wrong I was. Never trust a car salesman!!
Do not recommend this joke of a business AT ALL!! horrendous customer service, complete rip offs, imcompetence with customer care and communication and dont get anything done!! They make excuse after excuse for not doing their job and dont listen to customer requests! Will never step foot in the place again nor recommend them to anyone, take your money elsewhere and dont waste your time with these muppets
INCOMPETENCE AND POOR SERVICE
I have made three unsuccessful bookings at Zupps Mitsubishi Mt Gravatt and each time have left my vehicle there to have the glove box lock replaced under warranty. Each time my efforts have been unsuccessful owing to the incompetence of this dealer’s service department . On the third attempt today and after confirming the part was available the vehicle was taken to the dealer for the work to be done. Two hours later received a telephone call to say the replacement lock was not available. Upon picking up the vehicle was told that a part would b...e ordered and they would contact me in a few days to bring the vehicle in again or I could wait for next service in April 2021. This service department has no regard for the inconvenience and disruption it causes customers having to repeatedly return vehicles and still not complete the work. It is very concerning that if they cannot get a simple lock fixed under warranty then how could they deal with a major warranty claim. I would not recommend this dealer to anyone .
Very poor handover and after sales service.
Very little knowledge of the product. Could not answer basic questions on how things worked. Probably the worst handover of a new car I have ever experienced. General attitude and communication not good.
Excellent Customer Support at Zupps KIA Service.
Recently my 2014 KIA Rio air constopped functioning. The car was outside the original 5 year warranty so it was convenient to get a mobile Air Con guy out who informed me the compressor was faulty and needed replacement. Faced with an $1100 bill I thought I'd relay my disappointment to Zupps Kia at Mount Gravatt where I get the car regularly serviced.
I spoke with Paul their Kia service scheduler/. Paul agreed that an air con compressor should last more than 5 years 8 months/104000kms. The car was due for a service anyway at which Zupps ...could confirm the problem or otherwise. Turned out the compressor was faulty however Paul offered to put a request to Kia to have it repaired as a warranty claim. KIA AGREED !!!! This is something remarkable. My previous warranty experience with Holden was woeful - a losing battle on numerous issues. Same with Subaru for clutch shudder. Same with Honda with cooling fan failure. Peugeot was ok. My brother's experience with VW was appalling when they tried to stick him with a $14,000 bill to fix an oil leak when one month out of warranty. ACCC Involved but he waited more than 6 months to get the car back. In comparison, I have nothing but praise and respect for the level of product support given by KIA. The Rio was an inexpensive car when new yet KIA has been exemplary in replacing the Air Con free of charge. Kudos to Paul at Zupps Mount Gravatt who relayed my case to KIA. He was confident at the outset that KIA would back its product and he was proven correct. All in all KIA has shown beyond any doubt that the warranty it offers is real.
Rip off, charged $286 for a battery, stay clear of them, should be jailed
Won’t use them again, they charged us $263 for a battery! What a rip off, stay clear of the service departments, it’s cheaper to call a mobile mechanic and save money
Total lack of service
Today my wife and I went to the Zupps Mt Gravatt dealership in the hope of purchasing a new car for our daughter.
After wandering around the showroom floor and the outside the establishment for about 30 minutes looking at the various cars on display, there was not one sales person that approached us to offer any sort of help. We walked around inside I plain sight like potential purchasers and nothing. We walked out and took our business elsewhere, to another car manufacturer.
ESC, ECS OFF AND DBC lights keep randomly turning on and off from 26 Dec. happen more often when putting hand brakes on, car stopped twice and have to Neutral to start.
31 December 2019
service at 11 am at 90000 klms service subaru zupps mt gravatt
with a diagnosis of dash lights.
no codes stored but loose battery terminals were found.
1st of January
ESC, ESC OFF and DBC light comes on more frequently, also engine light first time comes on and stayed on since 1715hrs...
Dropped car off (7:15 am) for 100K service - my usual mechanic just retired, so figured I'd give Zupps Kia Mt.Gravatt a go.... Guy gives me a service price, which seems standard, then asks if I'd like a wheel alignment for $28ish - I say yes! But then I get a call around 2 hours later telling me that my wheels are out of line, would I like a wheel alignment??? Apparently I get charged for them to "check" the alignment! I could have told them my wheels where misaligned for free! I told them not to bother - I'd arrange it myself. At best this is ...unprofessional, at worst... Fast forward to 4:15 pm - still no word on when car would be ready (even though they indicated 3pm ish). So I ring, get put through to service department, and eventually get cut off when nobody answers the phone -- so I do this 3 times, and still nobody in service department is picking up? They take my phone number & promise to ring me back "as soon as possible". Now 4:30 - they close at 5 - I guess I'll just drive there & take my chances. Looks like I'll be finding somewhere else to get my car serviced.
Rude customer sale staff
If you want to be treated like a valuable customer keep driving up the road, rude customer service staff and once they get a sale you are treated like a second class citizen, and whatever you do don't ask for a free set of mats especially when you spend $50,000.00
Good sales experience but then it goes downhill from there...
Good sales experience
Happy with how most of it went but that’s it... once the sale is done you’re just a number
However not happy with
- damage to car covered up at time of inspection, not a single mention of the quarter panel dints, hidden in photos and in the light hard to see, funny how no one followed me up on the damage including the principal!!!
- poor window tinting job, cuts not done to a high standard (it was free but put some effort in)
- paint protection is a waste of time - it was cheap but definitely not worth the price at full price, I did okay from applying it but I feel it’s not really as good as they claim it to be ...- capped price servicing was a rip off, charged me more than the proper Holden figures for my year model - had to ask three times for the 35% off two paid services to be applied at the time of service Generally once the sale was made the standard zupps customer service department failed as usual, it’s a shame as my family has been shopping here for generations. The sales process was great, it’s the service centre and customer service after that’s the real issue here, not to mention, car goes in to have the engine checked to ensure it doesn’t have faults the 1.4T are notorious for in the Astra The car comes back putrid after I cleaned and washed the loan car, that’s a poor attitude in tremendous levels of bad customer service, it’s not good enough when I expect my car to return to me the same way Service your car elsewhere, unfortunately zupps don’t care about after sales care, I won’t be back ever again, night and day service between Sunco Sunshine Coast and these guys, take a lesson on customer service, stop trying to rip people off on services and communicate between your departments!!! You’ve been warned....
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.