Zupps

We have been taking our cars to Zupps Aspley for service for a long time. We had our cars serviced there when Zupps was a Holden dealership. Unfortunately, Zupps Aspley have well and truly dropped the ball. We now own two Hyundai cars. In 2025 our i30 was booked in for a service and the front bumper was destroyed while being serviced. It was… Read more

replaced free of charge BUT it was inconvenient to have to return some days later to have the bumper fitted. This should not have happened. Forward to April 2026 and our Tuscon car was in for a service. When the car was collected there was a problem with the navigation system not working. The car was returned the next morning. It was suggested by staff it could be something to do the mobile phone. NO, the software for the navigation system had not been installed properly during the service! Zupps charge an 'exorbitant' price for a service which we suspect is carried out by apprentices because of the mistakes. The battery was replaced in the key and the charge was $18.18 for a $6.00 battery! We know of someone who got tired of the inferior service she received from Zupps Aspley. They now travel to Indooroopilly from the northside to have the car serviced after many bad experiences with Zupps Aspley. One star is too much for Zupps Aspley.

Got my car from the Zupps Aspley shop with the PPM customer care plan, costing over $1800 in Mar 23. within a year, I went to Zupps Mt Gravatt for general service, which is part of the plan that I bought. Fixed price $249. They found the hose split but no parts to repair. Most unprofessional is that they didn't check my brakes. A few days after… Read more

service, I was on the highway and merging lanes, the brake suddenly went hard to push down, which almost caused a collision on the highway. I noticed there was leaking underneath my car. I brought my car back to the shop, they said my brake was leaking, they had no parts to fix it, and I had to wait over a month. I asked why they didn't find this when I did my first service, they said the problem was not there when they inspected it, but they couldn't provide my service checklist. The service person Mr. Micheal is very rude in language *F...* over the call with me. As the plan is for three years, as I had to go back again this Mar 25, and 1. they didn't use the credit left in my plan and forced me to pay to get my car. 2. They charged me over $300 when fixed price is $249 in the agreement. 3. I emailed them to request a refund and explain why service items are less than the list in the agreement and terminated the plan on 20th Mar within 2 years after commencement (eligible for a 50% refund of payment). They keep pushing me back to different people, from E to A to M to W. Now I insist they email me their response. The last and the only email on 30th Mar said the manager will call me shortly. God knows when they will be back to me with answers.

After a neighbor pointed out that my 2025 forester touring was only showing 1 backing light on reversing, I contacted Zupps Subaru Mt Gravatt service department. I was informed that they would need the car all day to perform diagnostics on the car… Read more

(@ $195/ hr), to find and rectify the problem. I since heard that later model cars only have 1 of reverse light. Trying to get an answer as to whether my Subaru Forester only has 1 reverse light is a nightmare! I have tried to call multiple times ,waiting 10 + mins with noone answering? Reception has also emailed this department asking for them to contact me and leave a message if miss the call to no avail?? It looks like the only way to get an answer is to physically present myself to this department??

Customer service was very efficient and carried out the service to my Subaru Impreza within the time advised as I was waiting and Informed me of areas to be followed up for my safety. All was explained clearly and with out rushing.

Don’t know if I have perched a car or not 5 phone calls to sales persons none returned manager said he would call not no – I have only one return call after perching a new car 1 month ago I spoke to the sales manager who a shored me that the sales person would ring me back just want to know did I really buy a new car still waiting

Kia Stinger GT 2018 – I purchased a Kia Stinger GT Fastback 2018 last week. I dealt with Terry Wratten Pre - Owned Specialist. Terry was very professional, he went over all the paperwork and contract in detail. His understanding of the vehicle was great. The test drive was great and I enjoyed. Brenton  Show details

Zupps were great to buy my mini. No problem there. I rang to ask if they could service it. Was told yes. I drove from Bundaberg to get them to service it because my warranty needed an Eagers group mechanic to service my car. Zupps service dept Had my mini for 5 hours and did nothing. Told me they couldn’t find an oil filter. 2 of those hours I … Read more

was in their waiting room. Whilst waiting they sent a text stating that they recommend a wheel alignment as my tyres were wearing unevenly, which I gave them the go ahead for thinking at the time that they were doing my service. Alas no. They did nothing in that 5 hours. But I’m sure something was done because of the maccas rubbish left in the car. I told them not to do the wheel alignment and left with nothing done. I have Since been to a reputable mechanic in Bundaberg who had no problem sourcing an oil filter and put my mini over a machine that tells you if you need a wheel alignment. Did I need one? NO. Wheel alignment was fine, tyres were fine. Thanks for nothing Zupps Aspley. Methinks you are useless in the service department

Incredibly rude staff at this dealership who then claim they are not being rude then doubling down and being even ruder while speaking to you. I rang to inquire about advice around getting my car serviced there as I have a Jeep I bought there but they are no longer selling Jeeps. Rather than try to get the correct advice around what I should do… Read more

about services going forward and double checking with another staff member around what I was being told like I asked as she sounded uncertain ,the dreadful woman I spoke to told me not to tell her how to do her job, said she knew more than me as she worked there and then ended the call as I wasn’t being friendly enough for her after she berated me for asking to speak to someone else. Incredibly rude and patronising. You would think they were offering services for free the way she spoke to me. Unfortunately wasn’t my first bad experience with the customer service staff at this place. Luckily another staff member called me back to follow up a message I left there the day before. Gave me the proper advice which of course contradicted her rude colleague. Very disappointing seeing as I have spent $44000 at this place to buy the car and at least $500 every time I’m there at least two to three times over the last three years

Like other who have written reviews of the Zupps Aspley Hyundai service department I would give Zero stars if possible. Always going for the up-sell, every time I go there I need new tyres apparently, or a new battery. This time I was told my battery failed their test and I also had a puncture. New battery $300, fix puncture $65. Having dealt with… Read more

greedy service departments before I knocked them back on both items, and just as well. Took my car to a mechanic near work who has the same tools as Hyundai service department and what do you know, no puncture and the battery was fine. My opinion is that these guys are typical of dealership service departments everywhere. I'm certain the mechanics are on bonuses for getting extra work, required or not and these guys are no exception. My advice is to always get a second opinion of work any mechanic needs to be done, when that is possible, especially from a dealer. I only go to a dealer to get the free 12 months roadside assist. They also forgot to stamp my log book.

Is it possible to give Zupps Mt Gravatt a 1/2 Star review. Easily the worst after-market service I've ever experienced, and I've had mulitple cars in my 30+ years of owning cars. I will never buy a car from them again and I'd encourage everyone to avoid them at all costs!! They aren't they only car dealer in Australia, the consumer has plenty of choice. Show details

Don't go to them – I would give them a 0 if that was an option. It seems they have untrained people servicing the vehicle who screw up simple things and of course do not then own up honestly to the errors. The less I talk about their communication, the better. My wife took our X Trail for a routine log book service a few months ago. Given her poor knowledge of cars… Read more

she was coaxed into getting the air filters and brake pads changed charging her almost an extra $1000 for things not required.

Since that service, the car has been emitting foul smell when the aircon is started with the car not cooling down even at full blast. After months of phone calls for a review, finally they had a look and now want us to spend another $5200 to get the aircon fixed.

There is no acknowledgement of the fact that the coolant started leaking when the air filter was changed and some damage was done to evaporator core and valve. They believe people are fools and would not call them out for being dishonest and just all round poor with their customers taken for a ride.

DONT BUY FROM ZUPPS – Where do I even start. 0 STARRRRRR!! I'm a 21yr girl purchasing my first car from a dealership (Zupps Hyundai) and boy have they ruined this experience for me. Wasted my lifetime savings on a car that within 3 months of purchase has issues, I get Zupps Hyundai to diagnose these issues for me which they told me I needed to replace 3 spark plugs and… Read more

a new coil pack.

In their messages they send out it clearly states "If you have any queries then please reply to this SMS". I replied once 25/10 for a follow-up on my car... No answer, but I get a voicemail later saying the total cost will be $870............. I might just be a girl but that seems ridiculous. I then sent 5 more messages 29/10 asking to get some sort of invoice/quote sent to me before any work is done to my car...Receive nothing of course.

I then called on 29/10 asking if they've done work to my car they told me they haven't however parts have arrived, I advised them to NOT do any work to my car as I can get it done at a more affordable price. I also have in writing on Tuesday 29/10 sent at 4:50pm I also elaborated to please hold on any work being done to my car as I wish to get a quote of the problems and costs sent to me. The response I get after both verbally and in written form repeating I DONT WANT THEM TO WORK ON MY CAR, I get a Voicemail from Craig 30/10 at 2:44pm stating the car has already been fixed (conveniently 24hrs after me stating not to do so!!!!!???) along with a text stating my vehicle is ready for collection with the now price of $630 (still more than I was quoted elsewhere). I paid it, took my keys and let them know they took advantage of me.

Anytime I spoke with [Name Removed] on the phone I felt I was being spoken too like I was stupid and he was so disrespectful until my grandmother who has part ownership of my car took over the phone call his attitude changed right away because he's not talking to a silly little girl anymore. It is now 10/2 - 3 months later and I'm having to replace my spark plugs again due to same issues however this time I've been quoted $219.84 for full sparkplug replacement via a mobile mechanic. (I recommend)

Just an extra note: upon purchasing my car I didn't get to test drive it, I didn't get shown under the bonnet, they pushed for me to get a car loan after I stated plenty of times I wish to pay it outright, it was a rushed sale because it was the end of their work day and were keen to get my commissions. They took major advantage of me and wouldn't be surprised if I'm not the first. I have plenty of supporting documents to back this up :).

Would NEVER go back! Save your money!!! I've purchased off marketplace with better experience. At the end of the day THEY DONT CARE FOR YOU, THEY CARE FOR YOUR MONEY. I said what I said.

Service - What customer service – Zupps Aspley No idea of customer service My second purchase from this dealership and yet again service fails you - should have learnt my lesson the first time - damn Won't be back there for a third nor for any services on my new vehicle

Terrible Service Personified – Bad Service, Bad lack of Communication, Lies about Loan Car being offered and we apparently declined which my Wife and I never received a phone call for any loan car offer, I had to email Eagers Corporate Office to push Zupps to have our car repaired and finished as we were promised twice that our Optima Gt would be ready, No Progress report I had… Read more

to contact service Advisor and leave messages to which there was no response only to my wife so if we did not contact advisor we would have no progress report, Really Bad Communication non-existent, Service Advisor failed on so many levels, as I have a background in Fix Operations and trained Service Advisors myself, to work for the customer especially if a vehicle has just come out of warranty, There is Manufacturers Goodwill when a vehicle has just come out of warranty, where the Service Advisor would negotiate on behalf of the customer with the Manufacturer, which my Service Advisor did not even offer in the beginning, I advised the Service Advisor when the car first arrived that the new car warranty had runout 5 weeks prior, and when I brought up Goodwill with the Advisor when I was picking up our Vehicle the advisor then offered to talk to Kia, which annoyed me because a competent advisor would have offered this in the first place and I declined because all I wanted to do was pick up our car and get out of there. Two main points we will not be buying a new vehicle from the Eagers Group check as they own several different groups, and second we will not purchase another Kia product.

INCOMPETENT AND POOR CUSTOMER SERVICE – Extremely hard to get hold of the service department. It goes to please leave a message, to saying sorry mail box is full. If you happen to get through and leave a message they struggle to call you back. The service department is incompetent in finding issues and admitting fault. We have had to constantly chase them to have matters resolved and… Read more

supply them with their paperwork to show what work has been carried out with Mitsubishi. Counter staff seem to have better things to do than apply customer service. Three full days of having our vehicle over the last two months and still not fixed. Do not use Mitsubishi at Zupps Aspley to service your vehicle, worst experience ever!

Go somewhere else - Non existent service - poor to no communication – Zupps Mt Gravatt - Bought a new car, my first ever. Communication was practically non existent from the very beginning, and I should have take this as a red flag and gone to another dealership. Service, non existent, with emails and text messages unanswered, leading me to have to phone to try to get answers to my questions. Hate giving bad… Read more

reviews, but this dealership does not deserve any praise (from my experience anyway). Cricks Highway Springwood, is where a relative of mine bought a new car at the same time, and this is where I should have gone. I saw the way she was treated and the service she got. The two were chalk and cheese.

Customer service disgrace – Bought a brand new car for $75,000 and the deliver was a huge disgrace and an embarrassment to the company. They basically gave me the keys and walked away. Towbar not installed, mats missing and not assistance in connecting the car or explaining all the required apps. Show details

AVOID, drive a bit extra to another NISSAN dealership! – I recently had an unsatisfactory experience with a Nissan dealership that I feel compelled to share. Upon booking a service appointment, I received a confirmation email indicating that a courtesy car would be provided, which was necessary due to the distance I had to travel. However, upon arrival, I was informed that I wasn't booked in and no… Read more

courtesy car was available until the end of May. The staff member showed no concern or apology for the inconvenience.

Additionally, during a previous service appointment for my 1,000km check-up, I was promised a complimentary tank of fuel by my salesperson due to a delay in pickup. However, when I reminded them of this promise, I was met with disbelief and no record of such an agreement.

Overall, my experience with this Nissan dealership was disappointing. The lack of professionalism and disregard for customer satisfaction is concerning. I would advise others to steer clear of this establishment for both sales and service needs.

DUMPSTER FIRE OF A BUSINESS – Purchased a second hand car for $43k. Paid premium to avoid having issues. Major Failure occurred within first 3 months requiring $10k rectification. Zupps staff advised me numerous times it was not covered under warranty. I referred them to the 'Motor Dealers and Chattel Auctioneers Act 2014' and magically they rang and said they would repair… Read more

under warranty. As they should have done without numerous and ongoing non-returned phone calls and emails. The installed DPF failed again a few months later and over and over again. Zero communication from Zupps ever and still no response. I am seeking legal advice to claim 'loss and damage' under consumer law as they sold a defective vehicle that was 'not fit for purpose' or 'safe to operate'. Zupps will not respond to you in writing ever and will never accept liability. They operate with ZERO integrity and I will be chasing them for costs as their conduct in ridiculous.

Worst Experience – After buying 11 brand new Hyundai for both Business and Personal use over the last 12 years it has come to an end. One Vehicle Santa Fee After over two years of trying to find an air-conditioning problem. (just bullet form) • Sent in under warranty with a dash water leak (FIX under warranty) • Leak Came back 3 months later. I told him to bring… Read more

it back in and we will get back to you after we have a look. They said it needs a new part but will be fixed under warranty. “We will call when the part is in. (No Call). Aircon stopped working altogether. • Chance up sorry was told “Service admin guy (name with help) has left ” We will get back to you. • Chanced up. Sorry, we had a fire in the service depart and my records were lost. (please bring it back in for re-assessment) • Now just out of warranty. I was told need a new part, but the warranty will cover the part but not the labour. (I said ok). • BTW * Each time you try and book back in it is a 4 – 6 week wait. • Booked in and the replacement part fitted, and I paid the balance. Gave me the keys and said good to go. Dove out and still not working at all. I drove around the block and back in and was told “It needs another new part” Why didn’t you tell me this before I left? No response. • Said they would contact customer care to make sure it was still by warranty and get back to me which they did not, • Followed up and was told no longer covered so contacted customer care. • Customer care said Aspley Hyundai had failed to diagnose and report the proper warranty claim. There is no warranty and still not fixed. • Still needing the air con fixed I got a quote from Zupps and they said part was $500 plus labour. I said do it and then they made me part for the part before they even ordered it. (never heard of that before) • Paid and booked six weeks later they replaced the part and I paid the balance. Which included a re-gassing fee. On the way home aircon stopped working, and I called to advise. Told to bring it back in. Earlies was 5 weeks. • Took back today and was advised that there is now a gas leak. The new part would be $1600. Pls, labour (labour would be a lot as it was behind the dash. • I said that the air con had not worked since reported originally over two years ago. What can you do? Advised to call customer care. I advised him (name with help) that they blame you for incorrect reporting.

Zupps Aspley needs to look at its process because if you can't diagnose and fix an air-conditioning issue in two and half years you need to look at hiring some qualified staff.

Zupps Aspley and Hyundai customer care must spend more money on training their passive-aggressive sales service departs than they do on employing qualified mechanics.

Zupps Aspley Suzuki - the worst!! – I have ordered a Suzuki car since 3 months ago and paid deposit. A young salesperson named Ben told me something is wrong with my order then told me not to pay, I then instantly know he is playing tricks. The entire ordering of the vehicle has then died down without any reasonable explanation. The salesperson has been dodging me on email, text and… Read more

even phone call. I have requested to talk to the manager for days but no response. In the end the salesperson said if I am unhappy I should request a refund.

As a customer I have ordered a car for 3 months and eventually that sales agent Ben reserved nothing for me. I have to buy a car elsewhere. A complete waste of time and energy due to an unprofessional agent and his childish service.

I even left messages at Facebook and IG to seek help but all in vain. You can tell how disorganized the management is.

Overall, terrible communication and customer service. This has been the worst purchase I have ever experienced in my entire life!! If you wanna get a car from this store, you throw yourself in misery! Stay 1000 miles away!

Report of a faulty brake light that was not faulty – On 29/8/23 I had my Subaru serviced and it was a big one costing $767. That was OK as they had advised the cost in advance. The service fellow rang me to advise that the service went well and the car was ready for collection. He added that the rear left brake light was faulty and they could replace it for $50. I was going to say go ahead but as I… Read more

have replaced these before I said that I would do it. When I got home I checked all lights and they all worked so I phoned the same guy back to check which light and he repeated the rear left brake light. I said its working and he responded to keep an eye on it. I have checked it regularly since that service and it has always worked, without a fault. The reason why I have taken 2 months to write this review is to give it plenty of time to check it and see if there was a fault. And there's never been one. This is obviously very concerning from a trust perspective and right now I don't have any trust in Subaru Mt Gravatt. I have bought 2 new cars through them. What would you do in my situation?

Worst service for Subaru – I have had several issues with the car’s electronic system , the car door won’t open suddenly one day . The remote stopped working . They won’t pick up the call at all . That’s the biggest problem with their service centre . Very poorly equipped . They asked to bring my car several times , they would just keep it there and say they have to order… Read more

parts from Sydney . They would say bring your car your parts arrived and at the end of the day another person would come and say , they are still waiting for the part to arrive . Very poor communication between themselves and poorly equipped dealer . I would suggest get your car from the city because they are more reliable . Even today I wanted to book a service , I called More than 14 times , last call I even went through Mitsubishi service to reach Subaru , but again I was put on hold . Worst service ever .you will be waiting on phone for your lifetime if there was any problem with your car ever or even to service your car . Always choose the city dealer , they have more staffs , more parts , more reliable .

Horrendous experience! – Worst customer experience I have ever had. All of the warning lights on my 2012 XV came on just over a week ago. Took it to Zips Subaru, Mt Gravatt and they said they would need to get the part from Sydney and it would cost $6,612! Apparently a faulty CVT transmission valve body. Left the car with them and was contacted A WEEK LATER to collect it.… Read more

Was driving home and had not even reached home (after collecting the “fixed car” and all of the warning lights came on again. Took it back to Subaru the next day and they then told me that it had a completely new problem, the cat converter, which had not previously been diagnosed and would cost $4,742 to fix. Apparently though, they are sure they had correctly diagnosed the first problem, that I had already paid them >$6k for. Left feeling extremely angry and disappointed and genuinely ripped off by a bunch of crooks. Worst customer experience of my life. Will never buy Subaru again and will most definitely be trying to take further consumer action on this matter.

Don’t bother with zupps Aspley – Won’t return calls, rude,lazy, just look at other reviews I’m not the only one complaining AVIOD SUBARU ASPLEY !!!!!!!??? Can’t be bothered with warranty issues Show details

Zupps Aspley - avoid – I would recommend you avoid this business at all costs. I purchased a Nissan Pathfinder a couple of years ago. The car, so far, is ok. However, the after sales services is appalling - it is marked by technical ineptitude, a contemptuous attitude to customers and sub-standard service standards, and a care factor of zero. Show details

Terrible service – Had my car serviced at Subaru Mount Gravatt major service cost $815. Had to go back for warranty repairs was given a courtesy car that was dirty inside and out with rubbish from previous person car also stunk of cigarettes I only made it 3/4 way home and fuel light came on. My partner had his car serviced at Ford only $675 they gave him a… Read more

clean courtesy car with enough fuel to get home and back they also washed his car for him. I know where I would rather take my car.

Never again – I've been servicing cars at Zupps Mt Gravatt for over 10 years, spent thousands on replacement parts and bought a new car from them. On my last service they ticked that the suspension had been checked ok, two days later a safety certificate on the car fails on leaking suspension What else did i pay for and they didn't do?. When I call them they… Read more

couldn't be more dismissive and tell me they can't look at the car for another month even though you can book a service online in the next few days they also tell me that some leakage is expected in Subaru suspension (really?) I Called again and have the car booked in the following week and the suspension replaced under warranty. Two weeks later we are in the market for a new imprezza premium, Asked if they would throw in a set of floor mats, no they wouldn't. Left there and drove to a dealer in Ipswich who would negotiate on price and throw in a set of floor mats, signed the contract that day. Will happily drive my Subaru's 30km to Ipswich rather than deal with Zupps around the corner ever again.

WRONG CONTACT DETAILS – I have been receiving several text messages of the personal details of one of this company’s clients as they appear to have somehow gotten my mobile number by mistake. I have never been a client and also live in a completely different state. However keep receiving texts messages the servicing of someone else vehicle - including their name and… Read more

vehicle details. I have tried phoning this company and let them know so that this stops occurring and they stop messaging me, and spoke to a lady who said they would fix this, however they still have not removed my contact details as I received another text today. I’d attach a screenshot however do not want to expose the customers details. This is a breach in privacy to all involved.

Bad attitude buy one of parts staff he might think he knows everything but I don't think he made me feel like I was pain – Sales person rude and had a bad attitude and should remember people have the right too ask for parts

Zupps Aspley are incompetent – Purchased a new Suzuki with them about 1 year ago. Have brought the vehicle back to their service centre 6 times to fix a problem with a light sensor. They initially kept giving me excuses and sending me away, after finally complaining to Suzuki customer care, they instructed Zupps to get the car in again for a full diagnosis. They had my… Read more

vehicle for 3 days, during which they could not fix the issue, after ordering a new part, which when they tried to install could not seem to do and so they then took the new part out, replaced it with the old part and gave me the vehicle back, telling me that there was nothing more that they could do and to deal with Suzuki direct. I would recommend not bothering with Zupps Aspley. They have wasted my time and have not fixed the problem. On a positive note, Suzuki Customer Care have been fantastic and after talking to them arranged for me to bring my vehicle into another service centre. They were extremely helpful over and above with their customer service. Shame Zupps have let Suzuki down.

UPDATE: I have since received awesome service after contacting Suzuki direct. They referred me to Suzuki Nundah and they called me the following day, booked the car in straight away and arranged for the vehicle to be assessed. As expected, they were able to replace the broken part which was then calibrated along with some other minor issues which I had all but given up getting fixed with Zupps. Suzuki Customer Care team and Suzuki Nundah are great and I will definitely be dealing with them in the future.